Table of Contents Letter of Authorization 4 Executive Summary 5 A. Background 5 B. Major Findings 5 C. Recommendations 5 D. Conclusions 6 Background of the survey 7 1. Introduction 7 2. Survey Objectives 7 3. Survey design 7 4. Methodology 8 5. Pilot testing 8 6. Post-Coding 9 6.1. Consistency of Question 9 6.2. Additional Code 9 Survey Statistics 9 1. Demographic 9 1.1. Gender 9 1.2. Identity 9 1.3. Hall 9 1.4. Days staying in campus in one week 9 1.5. Household income 9 2. Objective finding 10 Overview on City University of Hong Kong 13 Survey Findings and Data Analysis 13 2.1. Demographic – identity with the number of times having meal in AC2 canteen per week 13 2.2. Demographic – Identity in different timeslot 13 2.3. Demographic – Hall residents with the number of times having meal at AC2 canteen 14 2.4. Demographic – Days staying in the campus 14 2.5. Demographic – Income 15 2.6. Demographic – Gender 16 2.7. Duration of dinning vs satisfaction of environment and cleanliness of AC2 canteen 16 Limitations 16 Conclusions and Recommendations 17 1. Food Quality 17 2. Service 18 3. Floor Environment & Hygiene 19 Appendices 19 A. Questionnaires and Forms 19 B. Statistical outputs 19

List of Tables Table 1: test statistics 11 Table 2: timeslot2 with significant difference 11 Table 3: other timeslots with no significant difference 12 Table 4: Hall resident with the number of times having meal at ac2 12 Table 5: F-test of days staying in the campus Vs number of times having meal at AC2 canteen 13 Table 6: ANOVA of spending per visit of different income groups 13 Table 7: ANOVA of visit per week of different income groups 13 Table 8: Pearson Chi-square test of Gender with reasons 14 Table 9: ANOVA of time spending and environment of AC2 canteen 14