...MGT449 February 28, 2011 Rich Wagner Strategic Quality Management and Customer Satisfaction Strategic planning, as noted in our text, “is the process whereby organizations develop a vision, a mission, guiding principles, broad objectives, and specific strategies for achieving the broad objectives.” (Goetsch & Davis, 2010). Without strategic planning, it is unlikely that an organization will be successful. This is especially important because of the global competition that exists in most industries. Because each step of the strategic planning process builds on the last, it is important to complete the steps in the order listed above. Learning Team A will go through the strategic planning process for Blue Cross/Blue Shield. SWOT Analysis of BlueCross/BlueShield Health insurance is something that all Americans should think about before buying. There are many health insurance companies; some larger than others. When buying health insurance, consumers may want to consider the type of coverage needed, and the price of the coverage. As the cost of health care increases, health insurance rates increase also. BlueCross/BlueShield is one of the leading health insurance companies in America. Even though Blue Cross/Blue Shield is one of the leading health insurance companies, the company must offer affordable healthcare insurance policies and a variety of benefits and coverage to accommodate every individual’s needs. When talking benefits and coverage, this company must...
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...Strategic and Operational plans: UnitedHealth Group SWOT analysis Earl Cline MGT/521 April 6 2011 Bob Wilson Strategic and Operational plans: UnitedHealth Group SWOT analysis The SWOT analysis and strategic planning are chief partners. Before strategic planning takes place; the SWOT analysis must thoroughly be understood. To be successful company, an organization will need to concentrate on its internal strengths and avoid or improve its standing with its weaknesses. Success, however, can only be accomplished to the magnitude that an organization is aware of the opportunities and threats resulting from the external environment. (Houben, 1999) As strengths; UnitedHealth Group (UHG) deals in a wide range of services and products in the health insurance industry through UnitedHealthcare; a subsidiary of UHG. UHG is a leading health insurer with a base of 85 million customers; employing 820,000 healthcare professionals across 6,000 hospitals in the U.S. There are several entities that fall under the UnitedHealthcare authority; UnitedHealthcare Community and State, UnitedHealthcare Employer and Individual, UnitedHealthcare Medicare and Retirement, UnitedHealthcare Military and Veterans, and UnitedHealthcare international. This vast network of companies allows UHG to leverage their presence both nationally and internationally. (Marketline, 2014) UHG is also a prime player in the health services business. OptumHealth, OptumInsight, and OptumRx are participating in high...
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...Running head: Human Resources SWOT Analysis 1 IHS Hospital’s Human Resources Department SWOT Analysis Porntip Athinan Loyola University New Orleans Human Resources SWOT Analysis 2 SWOT analysis is a powerful tool to help the organization identify its strengths, understand the weaknesses, and explore the opportunities and threats that they may encounter (Manktelow & Carlson, n.d.). Human resources department is vital to the organization. Without effective human resources management, the healthcare organization may not be able to achieve its goals and mission. Performing SWOT analysis of IHS Hospital’s human resources department would benefit the hospital to understand internal (strengths and weaknesses) and external factors (opportunities and threats) (See Appendix A). Based on the SWOT analysis, the human resource manager would be able to formulate strategies to implement, monitor, and revise plan if ineffective (Fried & Flottler, 2008). IHS Hospital is an acute psychiatric hospital locate in San Fernando Valley, California, established in 1942. It serves children, adolescent, and adult populations. The hospital offers inpatient, outpatient, substance abuse program, and eating disorder program (Astralcom, 2008). The hospital’s mission is to develop, implement, and manage in the most ethical and efficient manner, a network of superior behavioral health services with optimal client outcome (Astralcom, 2008)....
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...THE VALUE OF ANALYTICAL TOOLS IN COMPETITIVE ANALYSIS: HOME NURSING PROVIDERS ABSTRACT In business, analytics tool is a fast emergent field and there are many tools obtainable in the market to serve the essential needs of organizations. Analytical tools are used to help managers in making clear decision on the outcome of their findings enabling a shift in how businesses support operational decisions: from intuition to data-driven. Thus, analytics tools enable businesses to make better, more informed decisions and compete more successfully. In today’s global business environment, managers require the latest analytical and decision-support tools to cope with market complexity, regulatory change and pervasive uncertainty. For companies, the most valuable tools are those woven into the fabric of day-to-day business activities: forecasting trends, sizing markets, benchmarking practices, assessing risks, and quantifying results. INTRODUCTION Strategic analysis as an independent object of scientific study has been dealt with but insufficiently (Vaitkevičius et al., 2002). It has been reviewed, however, by comparatively numerous authors. It may be stated that some authors assigned more functions to strategic analysis (Lindblom, 1959); Cyert and March, 1963; Hammeresh et al., 1978; Porter, 1980; Stoner and Fry, 1987; Johnson and Scholes, 1993; Rowe et al., 1994; Grant, 1998; Peel et al., 1996; Godet, 2000; Barnes, 2002; Analoui and Karami, 2003; Eng, 2004; McNamee et al...
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...the case study, a 350 bed not for profit supplier of surgical and medical services, Scarlett Hospital was presented with a dilemma of losing patients. The improvements in infrastructure of transportation have sourced the Scarlett Hospital top executives to reflect on the effect of a construction of new highway might have on the facility. Easy admission to the larger Salem city and its institutions of healthcare fetches the risk of prospective consumer’s loss to Scarlett Hospital. CEO and the president of Scarlett Hospital, Timothy Rogers is endowed with the decision making of discovering finest strategy for the Scarlett hospital to continue being competitive with the bigger facilities in Salem. Timothy Rogers believes his beliefs to convey the utmost medical care quality will carry on helping Scarlett Hospital contend in the additional competitive surroundings. For 14 years Timothy Rogers has been working with Scarlett Hospital proceeding to the merger amid two contending hospitals. With having earlier experience countenancing challenges from additional institutions of healthcare, I believe Scarlett Hospital and Mr. Rogers are prepared to contend with the additional effortlessly accessible Salem institutions. Complacency Complacency relates to self-satisfaction particularly when escorted by ignorance of real danger or deficiencies; it can be a case of typically uninformed or unaware self-satisfaction. When tackling with complacency, the pitch habitually place by irritated...
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...Becky Foster Stopping Outshopping In the case study, Scarlett Hospital, a 350 bed not for profit provider of medical and surgical services, was presented a dilemma of the possibility of losing patients. The transportation infrastructure improvements have caused the top executives of Scarlett Hospital to consider the impact a new highway system may have on the facility. Easier access to the larger city of Salem and its healthcare institutions brings the threat of potential loss of consumers to Scarlett Hospital. Timothy Rogers, the president and CEO of Scarlett Hospital, us trusted with the decision of what is the best strategy for the hospital to remain competitive with the larger facilities in Salem. Mr. Rogers’ feels his philosophy to deliver the highest quality of medical care possible will continue to help Scarlett Hospital compete in the more competitive environment. Mr. Rogers has been with Scarlett Hospital for 14 years prior to the merger between two competing hospitals. With having previous experience facing challenges from other healthcare institutions, I feel Mr. Rogers and Scarlett Hospital are prepared to compete with the more easily accessible institutions of Salem. Complacency Complacency is the self-satisfaction especially when accompanied by unawareness of actual danger or deficiencies; it can be an instance of usually unaware or uninformed self-satisfaction. (www.merriam-webster.dictionary.com) When dealing with complacency, the tone often set by...
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...530 Health Services Human Resource Management Dr. Queensberry June 14, 2013 1. Abstract In this paper I will describe the unique challenges of managing the human resources function for my specific organization, also I will analysis the competencies required for my specific position, and determine in which areas I need to develop and I will provide specific examples to support my rationale, next determine the role I think the company could play in developing me for the opportunity, what would I need the company to do? How would it benefit the company? And last develop a strategic view of human resources that supports my institutional organizational strategy. 2. Describe the unique challenges of managing the human resources function for your specific organization. Recruitment and retention of the correct number of qualified staff is very high on the list. Everyone knows there is a big nursing shortfall, but there is a need for highly qualified individuals all around. Due to the rapid growth of the healthcare sector and its sheer size, it is a challenge to fill jobs. And despite this need, there are obvious pressures for cost containment with people accounting for the lion’s share of an organization’s costs. Because of that, there is a pressure to make the HR organization world class, or at least strive to be better. As a result, it has become an imperative to employ better processes and technologies to overcome the challenges – talent management, workforce planning and...
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...operations, and future presence. Also, included is a SWOT analysis of ACS change management plans/programs. Diagnosing ACS Organizational Change 2 Table of Contents Diagnostic Model ……..…………………………………………………………………..…3-4 SWOT……………………………………………………………………………………..……4 Resistances of Change …………………………………………………………………...…..5-6 Recommendations……………………………………………………………………………...6 References…………………………………………………………………………….………..7 Diagnosing ACS Organizational Change 3 Star Organizational Model American College of Surgeons (ACS) wanted to evaluate their organizational performance. The evaluation became an important part of putting together a strategic vision for the future of the organization. ACS wanted to ensure they would continue to be a valuable resource to the healthcare field for an additional 100 years to come. “CHANGE” was the only way to be certain this would happen but in order to change ACS would have to diagnose the changes that would needed. A new values model was the change ACS started to implement company wide. The values would change the way they do business adding a new sense of value across the atmosphere with their fellow and employees. The Star organization model by Jay Galbraith is the diagnostic approach chosen. This model consists of a framework of five components that center around a star for change implementation. The Star model is most effective when there is alignment within the organization....
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...SWOT Analysis Yadira Saunders BUS/211 July 13, 2015 Professor Suzanne Remedies SWOT Analysis With today’s economy taking a toll on many families and individuals lifestyle, it is becoming even more difficult to convince consumers that you, as a business, are what they are looking for. As both economy and business markets rise and fall in nature, businesses must determine “the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals. This process is known as strategic planning” (Aqeel Ahmed Khan, 2014). The organization policies are broad guidelines for action and its strategies determine the best way to use the resources at hand. When preparing a business plan it is optimal for the organization to ensure they are aware of what customers they will be serving, when they will be able to provide service, what products and services to sell, and the geographic area in which they will compete for business. Strategic planning is becoming more difficult because changes are occurring so fast that plans, even those set for months into the future, may soon be obsolete. Small-business owners often find themselves in a rapidly changing environment, anticipating trends and determining the best strategies and tactics to achieve the goals set forth may be the ultimate option. The predictable change and strategy to react along with forthcoming change should be included within the business plan. A business plan contains...
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...Seeded in a small tin-mining company established in 1974, Sunway Group has thrived to become one of Malaysia’s most widely recognized and diversified conglomerates with a multitude of established businesses. Its core businesses include: civil engineering and construction; building materials; trading and manufacturing; quarrying; information technology; property development and investment; leisure, entertainment and hospitality; healthcare; and education. Visionary leadership, perceptive and transparent corporate policies, and synergistic teamwork have contributed to the Group into becoming what it is today – a leader in all areas it specializes in. Sunway is the only Malaysian organization in the Asia Pacific region that was ranked sixth in the Hewitt-Fortune-RBL Top Companies for Leaders 2007 in recognition of its unflinching commitment to human capital management. The Group encompasses two Main Board listed companies – Sunway Holdings Berhad (Sunway Holdings) and Sunway City Berhad (SunCity). Sunway Holdings is an investment operations arm with core businesses in construction, building materials, trading, manufacturing, and quarry while SunCity is involved in the areas of property development and property investment that also comprises hospitality industries. The Group’s flagship development is the flourishing 800-acre Sunway Integrated Resort City in Bandar Sunway, located just 20 minutes outside the nation’s capital city of Kuala Lumpur. The township is a veritable “resurrection”...
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...Operating budget Correct answer: Operating budget The proportion of revenues realized from different types of payers. A measure often included in the profile of a healthcare organization. You selected: Payer mix Correct answer: Payer mix Name: Michelle Burke Score: 100% Instructor: KATHLEEN GALUSZKA Date: Mon Jan 23 19:36:01 GMT-0500 2012 Making choices among available alternatives. You selected: Decision making Correct answer: Decision making Provide evidence that some event has occurred in the healthcare financial system. You selected: Original records Correct answer: Original records One of the four basic financial statements. Generally speaking, the balance sheet records what an organization owns, what it owes, and what it is worth at a particular point in time. You selected: Balance sheet Correct answer: Balance sheet Name: Michelle Burke Score: 100% Instructor: KATHLEEN GALUSZKA Date: Mon Jan 23 19:36:01 GMT-0500 2012 Makes a manager responsible for both the revenue/volume side and expense side of a department, division, unit or program. You selected: Responsibility center Correct answer: Responsibility center Information used for purposes of planning for the future. Forecast can be short, intermediate, or long range. You selected: Forecast Correct answer: Forecast Making sure that each area of the organization is following the plans that have been established. You selected: Controlling Correct answer: Controlling Name: Michelle Burke Score: 100% Instructor: KATHLEEN...
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...The History and Analysis of the Pharmaceutical Industry Pharmaceuticals Industry Analysis 1. 2. 3. 4. 5. 6. 7. 8. Origins and Evolution Environmental Analysis (PEST) Structural Industry Analysis (Porter’s Five Forces) Strategic Issues Facing The Industry Analysis of Key Industry Participants and Strategy Pfizer – SWOT Analysis and Strategy Review Conclusion References 2 2 4 5 6 8 10 10 i Pharmaceuticals Industry Analysis Executive Summary This report provides an analytical strategic review of the pharmaceutical industry; it’s origins, evolution, development and competitive environment within which it operates and the strategic issues facing the industry. The report also offers an overview of the industry, it’s key players, their strategic outlook, the impact of technological developments and other strategic issues facing the industry. The latter sections of the report focuses on the industry’s leading firm, Pfizer\Pharmacia. Page 1 Pharmaceuticals Industry Analysis The Pharmaceutical Industry 1. Origins and Evolution 1 The modern pharmaceutical industry is a highly competitive non-assembled global industry. Its origins can be traced back to the nascent chemical industry of the late nineteenth century in the Upper Rhine Valley near Basel, Switzerland when dyestuffs were found to have antiseptic properties. A host of modern pharmaceutical companies all started out as Rhine-based family dyestuff and chemical companies e.g. Hoffman-La Roche...
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...services and products to retain old and attract new customers (Fortenberry, J. (2010). The total product concept by Theodore can help to maintain services that meet and exceed customer’s expectations. 1) The Generic Product- This is the basic service that is provided to the customers. Plaza Home Health Services offers home health service. This basic services is difficult to distinguish from competitors. 2) Expected product- At this level products and services need branding and certain other features to their generic product. At this stage Plaza Home must emphasize on providing a friendly atmosphere, customized services and easy access of its services by its users. This would encourage present customers to stay with the organization. Being an organization that accepts change and moves forward with it helps the image of the company immensely (Messinger, B. (2015). 3) Augmented...
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...Marketing and the Health Care System for TriHealth Cincinnati Kimberly Southerland Professor Renita Ellis Health Services Marketing 08-26-2012 Marketing and the Health Care System for TriHealth Cincinnati TriHealth Cincinnati is a partnership between Bethesda and Good Samaritan Hospitals. They perform over two thousand patient intakes per day. The mission of TriHealth is to improve the health status of the people we serve. We pursue our mission by providing a full range of health related services including prevention, wellness and education. Care is provided with compassion consistent with the values of our organization. The vision of TriHealth is to be the place where people want to work, where physicians want to practice, and most importantly where the community wants to go when they need the best quality, service, safety and value in health care. (www.trihealth.com). Key characteristics of the users of the products and/or services of TriHealth Cincinnati One of the key characteristics of services offered by TriHealth Cincinnati is their speed intake services. TriHealth Cincinnati has worked with Cincom to develop a streamline registration process. The registration process includes the creation of the patient’s record. Cincom developed Cincom IGR which is a rules based overly to guide registrars through a series of questions to get the correct and speedy result. In just six months, TriHealth has noticed an improvement in employee...
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...can be used is the SWOT analysis. This is a tool that helps a company define and look at their Strengths, Weaknesses, Opportunities and Threats on mostly an internal level. A company uses this tool to dissect the areas that they exceed in and the areas of improvement, the areas of opportunity they can take advantage of and where other companies can pose a threat to their business. This is a powerful tool that can, with a little thought, help a company uncover opportunities that are well placed for exploitation by the organization (Manktelow & Carlson, n.d.). This tool also helps a company understand its weaknesses and in turn manage and eliminate threats that could catch the organization unaware. The following are a list of items that could follow under each category: • Strengths: market share, production methods, company reputation, patents • Weaknesses: high material costs, high labor costs, slow delivery times • Opportunities: Growing customer needs, new technology, countries with little government regulation. • Threats: competitors lowering their prices or offering like products in the same market, new government regulations, supply pricing continues to rise. By looking at FFI through the framework of a SWOT analysis, a global strategy can be developed that will help distinguish the organization from its competitors, allowing for it to compete successfully in the market. The next tool that can be used for analysis is the Cost Benefit Analysis. (Repurposed from MGMT640)...
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