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Ferraro Rocher * Owned by the Ferraro Family * Share 7.3% of the world chocolate market * Pietro Ferraro invented 50% hazelnut, 50% cocoa confection * In 1963, Pietro’s son marketed Nutella * Ferraro’s offerings are consumables at all time of the day * Ferraro began expanding into Europe in 1956 by setting up a factory in Germany * Ferraro expanded into French, Autralian, Canadian, Asian, Puerto Rican, Ecudorians, finally the U.S. markets * In 1974, Ferraro company established operations in Australia * Ferraro manufacturers only in places where it is sure it can deliver consistent quality and where a secure retail supply chain means it will never let consumers down * Rocco Perra believes that nothing the company does should compromise its customer relationships * Ferraro’s focus on consumers is accompanied by its emphasis on quality, integrity, product innovation, and passion * Ferraro conducts market testing in one state before going national * The company used new media strategies in its product development, Iphone application and Facebook * Based on feedback, Ferraro was able to introduce two new products to the TIC TAC line * In 2010 , Ferraro launched its first boutique store online, www.ferraroboutique.com.au , selling many gift boxes * In 2010, Ferraro promoted Nutella by sponsoring the Football Federation of Australia and the Socceroos * Ferraro emphasized that Nutella was one of Australian’s best known by associating it with a sport * In 2010, Ferraro aimed to introduce “fresh” products, using new technologies, in order to improve its reach into South American and Asian markets * Ferraro Australia engaged in many community programs such as a food bank that distributes food and grocery industry donations to welfare agencies to feed the hungry * Ferraro supports Brainwave,

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