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SWOT Analysis
Rickie Lieu
MGMT303: Principles of Management
DeVry University
November 16, 2014

CVS/PHARMACY SWOT ANALYSIS
In 1963 the Consumer Value Store (CVS) was built for your health and beauty needs, in Lowell, Massachusetts by brothers Stanley and Sidney Goldstein and partner Ralph Hoagland. Through the next few years CVS started to grow and in 1967 pharmacies were being added to CVS’s in Warwick and Cumberland, Rhode Island (RI). After buying several small chain drug stores in the early 1970’s around the surrounding areas/states, CVS created small chain stores in shopping malls. In 1981, CVS broke ground on the Store Support Center in Woonsocket, RI. In 1988 CVS celebrated their 25th anniversary with a total of 750 stores. The 1990’s brought more stores in the new mid Atlantic, and Caremark set up in California. By the late 1990’s, CVS had stretched to 24 states totaling 4, 100 stores.
2001 was the year that CVS launched their ExtraCare Card Program, being the first national pharmacy retailer to launch a loyalty program. In 2005, CVS partnered up with MinuteClinic, and opened up three in their CVS/Pharmacy stores. The next year in 2006, MinuteClinic became the first retail clinic to be accredited by the Joint Commission. In 2008, CVS officially branched to California and Hawaii, by buying Long’s drugstores. In 2014, CVS announced they were deciding to stop the sale of tobacco, which was announced officially on September 3, 2014. With the end of tobacco sales, CVS’s mission statement makes more sense. CVS states they are a pharmacy innovation company and every day we're working to make health care better.
Every company has strengths, weakness, opportunities, and threats, but there were so many to choose from when it came to CVS. This company has been around for a long time, so here are a few of each one. A strength that CVS has is a strong brand name and customer awareness. The purchase of CVS brand name items helps to get the name out and the product gets more known. The more sales of the products, the more the product will be in popular demand. The more sales of the product equals more distribution of the products. The more distribution of the CVS brand name products, the more well known the name will be and the customers will buy them. Customers will become more aware of the products and prices compared to brand name products that are the same. Another strength that CVS has is being a part of a pharmacy, Caremark, MinuteClinic, and Pharmacy Benefit Management (PBM). CVS provides different ways you can get your prescriptions and different prices. CVS gives you different ways to help you stay on top of your prescriptions to keep you healthy. You can get them in a store location, but if that doesn’t work for you, you can get them through PBM; which is a mail service program. You can go to a MinuteClinic and get a check-up or if you have an illness and cannot get a doctor’s appointment quickly.
With strengths, comes weaknesses and every company has weaknesses, but have to try to be prepared for them. CVS has an increasing amount of long term debt by aggressively acquiring companies. The more debt CVS digs the company into, the harder it is to strive in the economy that is already doing terrible. CVS continues to buy other small drugstore companies, and creating more and more CVS stores. They are using the money on expanding, but not on their employees. Stores will also start getting effected at store levels when there aren’t any people wanting to work for CVS. Corporate needs to concentrate on the stores that are already built and have been built. Stop purchasing more land to build another CVS that is only 5 miles or less from another CVS. Stop building CVS/Pharmacies on every corner because that harms the stores that are already in business.
Another weakness CVS has dealt with were allegations against CVS's refill practices which triggered monitoring and investigations. With the allegations of refill practices, there was an investigation on the practices and there was high monitoring of the pharmacies and Caremark. To help prevent this in the future, the pharmacist and techs should follow the rules and regulations when processing the refills through both Medicaid and Caremark insurances like they are supposed to.
In order to continue growing you need opportunities with your company that will help make your company grow. The best way to do that is by throwing your company into your community, and that is exactly what CVS did as a company. CVS has a Project Health Expansion, which originally was free health screenings at local CVS’s in multicultural communities. What started earlier this year, CVS/Pharmacy expanded on free health screenings in several of their locations in multicultural communities with uninsured and underinsured patrons. They will have 1,000 more opportunities for free health screenings. This project health expansion is part of the company’s efforts to improve the access to health and ensure that the cost is not a barrier to preventative services. It is an opportunity because CVS can not only give free health screenings to the uninsured or underinsured, but can also get their name out there more for their help with the health of others. This helps the community be aware of their health situations without the burden of expensive doctor’s visits because you don’t have insurance or your insurance is terrible.
The biggest opportunity any company has is their social responsibility to the community. CVS has a social responsibility to the community and the better the health of the community as a big pharmacy name. CVS has partnered with several different organizations to help support and raise money for these organizations at local CVS stores. This helps the different organizations with research and it helps CVS because they are partnering with a well-known organization that can help get their name out even more as a contributor. This is an opportunity for CVS to help these organizations raise money for research and it affects CVS because they are now part of a community that is supported by large contributors. It also gives a sense of caring to the community the local CVS is located in because you are part of an organization they care about or are involved with. CVS could soon be well-known to be a preferred company to go to for their social responsibility with the specific organizations they are partnered with.
There are several threats as a company as big as CVS, and of course the #1 threat is other retail pharmacies (Walmart, Walgreens, Rite Aid, etc.). The increase of different drugstores is a threat to any drugstore in this industry. The competition is getting more intense because each drugstore wants to be the largest retail drugstore in the world. For example, right now Walgreens is the biggest competition to CVS because it offers exactly what CVS offers, but in different ways. In my research, Walgreens, from a customer point of view, is better than CVS. So from a customer point of view, Walgreens is a huge threat to CVS. Other retail stores are a threat because of prices, customer service, and convenience. If prices are cheaper than at CVS, customers will go to other places, and if the customer service is better at another retail drugstore, people will tend to go to those other store also. CVS will start to lose business and stocks will start to go down because CVS is not making the same amount of revenue.
Lastly, the other threat to a company like CVS is the intervention of the government. “Government intervention can put downside pressure on the stocks” (WikiWealth.com). With the possible government intervention, they are high risk because the government is high on change of the operating ability of companies in every industry. Governments are usually inefficient with spending money also. It’s a threat because if the Government intervenes, than CVS will start losing stocks and a lot of money. That will then lead to stockholders losing money and CVS would than start losing stockholders. They will also start losing customers because any changes made by the Government will not please them and they will start shopping elsewhere.
CVS can capitalize on both opportunities. For example, the Project Health Expansion is going to help any patron that comes to any of the thousands of free health screenings that will be available at CVS/Pharmacies across the country. Not only will it help these patrons to get better health and know what they are dealing with, but it is giving people who are uninsured or underinsured a chance to get a health screening without all the financial fuss. CVS can also capitalize on all the social responsibilities because they are partnered with several big organizations to help raise money for research. For example, right now CVS has just recently partnered up with Stand Up To Cancer, which I think is a great organization. Stand Up To Cancer is not the only organization CVS is affiliated with, but this helps CVS not only be a part of something great, but they are helping all those people who are in need of saving and do not have the money to do so.
It is hard to say how they will neutralize the threat of other retail drugstores, because as long as all those other stores have money, they will continue to produce and strive just like CVS. CVS just has to keep their customers happy by providing better sales and prices, better coupons from their ExtraCare program, and most of all have the better customer service than the rest of the retail drugstores. With the Government Intervention, CVS corporate and the local CVS’s just have to do what they need to do to keep out of the Government’s eye. The corporation just needs to continue to strive without the governments help and hopefully they won’t intervene with what is already doing fine.

SWOT Analysis references
CVS Caremark Competitive Advantage (with images) · seandietz17. (2012, January 1). Retrieved November 12, 2014, from https://storify.com/seandietz17/cvs-caremark-competitive-advantage
CVS Caremark Corporation SWOT Analysis. (2014). CVS Corporation SWOT Analysis, 1-9.

CVS Caremark Inc. (2009, January 29). Retrieved November 11, 2014, from http://uoinvestmentgroup.org/wp-content/uploads/2009/08/CVS-Caremark.pdf
CVS Health. (2014, January 1). Retrieved November 12, 2014, from http://www.cvshealth.com/
Marketing Mixx. (2011, April 1). Retrieved November 15, 2014, from http://marketingmixx.com/marketing-basics/swot-analysis-marketing-basics/176-cvs-caremark-swot-analysis.html
Profile: CVS/ Pharmacy. (2007, January 1). Retrieved November 12, 2014, from http://houston.jobing.com/company_profile.asp?i=50367&p=245&ViewMode=C
WikiWealth. (n.d.). Retrieved November 11, 2014, from http://www.wikiwealth.com/swot-analysis:cvs

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