CALIFORNIA STATE UNIVERSITY, LOS ANGELES
SCHOOL OF BUSINESS AND ECONOMICS
MGMT 460: CASE STUDIES IN OPERATIONS MANAGEMENT
Winter 2011, SHC C368

Instructor: Kern Kwong, Ph.D.
Office: Simpson Tower 805 College of Business and Economics California State University, Los Angeles
Office Hours: Tuesday: 2:00-6:00 p.m.
Email: HYPERLINK "mailto:kkwong2@calstatela.edu"kkwong2@calstatela.edu
Website: HYPERLINK "http://instructional1.calstatela.edu/kkwong2/Mgmt460" http://instructional1.calstatela.edu/kkwong2/Mgmt460
Office Telephone: 323-343-2899 [Use email if you need a reply quickly.]

Course Description
Management 460 is a case studies course in the management of manufacturing and service processes and operations. The course addresses manufacturing and service process selection and analysis, forecasting, capacity planning, aggregate production planning, lean manufacturing, inventory planning and control, and quality management. These topics are covered using individual and team case studies.

Learning Objectives
The course objectives include assisting students in applying the principles of business process management. Following the course, students should be able to analyze any business process to locate process defects and capacity bottlenecks and to suggest means of improving both efficiency and effectiveness. The course also seeks to show students the impact variability has on customer service, quality, and inventory requirements. A final course objective is to improve student proficiency with Microsoft Excel through assignment of case problems in process and operations management.

Required Materials
Operations Management, Jay Heizer and Barry Render, 10th edition, 2011, Pearson / Prentice Hall.
Microsoft Office 2010, 2007 or 2003 Professional with the Data Analysis and Solver tools installed. ToolPak and Solver are