...From: System Administrator To: Manager Per your request for a logical system to put into place for your support issues, Listed below are my Recommendations’. Manager Escalation Process for Service Desk Tickets and Incidents Manager Escalation Process Definition This process provides supervisors and managers (or VP/Dean-designated point person) the means for requesting urgent responses (beyond the planned SLA) to specific, previously-submitted Service Desk tickets. 1. Supervisor/manager (or VP/Dean-designated point person) submits a ticket in the Service Desk ticketing system. 2. This is outside of the automated SLA-defined escalation process (in planning stage). Assumptions 1. The user and the user's supervisor/manager have reviewed and understand the planned SLA-defined response times before initiating an escalation request. 2. The user and the user's supervisor/manager will not abuse the escalation process by inflating routine requests or inappropriately classifying them as urgent. Process flow with built-in (SLA-driven) escalation 1. User submits a Service Desk ticket via email, web, chat or voicemail. A ticket is assigned to a team or agent for response/resolution. 2. The Service Desk system automatically escalates the ticket if it is not responded to within two days. 3. Notices of escalations are sent to the respective ITS manager for follow-up. Process flow with supervisor/manager initiated escalation Process begins as outlined above (Steps 1...
Words: 647 - Pages: 3
...Career Choice: Network and Computer Systems Administrator Business and Writing for the IT Professional July 26, 2009 Abstract A network and systems administrator is responsible for network security, installing new applications, implementing software updates, monitoring the integrity of the system, developing management programs, and performing routine backups. As has been noted throughout my research, there has been a decline in technology majors throughout the past couple of years, thus affecting the job market. The survey that was conducted on high school seniors, as well as research done by some universities, has proven that lack of information and interest affects this type of career choice. By properly informing potential technology students and offering them resources, we can better equip our future system and network administrators to perform to their potential. Topic Proposal Author Background An interest in computers came to my attention shortly after graduating from high school. I first involved myself in working with cameras and fixing them for several customers. The satisfying knowledge that I gained came from realizing that I could take apart, fix a piece of technology and do it well. Computers as a hobby came only after my brother gave me one to fix and keep for my use. Although I was daunted at first, I took apart and drew diagrams, to remember where the components where located. I had no previous experience from computers that I had learned...
Words: 1945 - Pages: 8
...and computer engineering, mathematics and related fields are required to take the following subjects: PRE-REQUISITES Units CS 21A Introduction to Computing I 3 CS 21B Introduction to Computing II 3 AMC 124 Math for Computer Science 3 MA 20.2 Calculus for Computer Science 6 TOTAL: 15 Applicants may opt to take validation exams to gain exemption from the pre-requisites. I.BRIDGING SUBJECTS Units CS 112 Structure of Programming Languages 3 CS 122 Database Systems 3 CS 123 Introduction to Software Engineering 3 CS 150 Computer Architecture 3 CS 154 Computer Networks and Data Communications 3 CS 161 Operating Systems 3 TOTAL: 18 II. CORE COURSES Units CS 232 Database Systems 3 CS 233 Advanced Systems Analysis and Design 3 CS 235 Technology and Project Management 3 CS 260 Computer Networks and Operating Systems 3 TOTAL: 12 Any six (6) courses/electives offered by the department or any accredited electives from a consortium school and is directed towards: III. SPECIALIZATION COURSES Units Systems Development E-commerce solutions, E-learning solutions, Multimedia solutions Information Management Model, Design, Implement, Configure and Administer Database TOTAL: 18 *Elective courses not included in the list and/or offered by other departments may be taken subject to the approval of the DISCS Graduate Program Director. IV. CAPSTONE PROJECT Units CS 291 Independent Project I 3 CS 292...
Words: 327 - Pages: 2
...BALTIMORE CITY COMMUNITY COLLEGE DIVISION OF BUSINESS, HEALTH, MATHEMATICS AND SCIENCE BUSINESS, MANAGEMENT AND TECHNOLOGY DEPARTMENT ITSA 255 – Information Systems Security Assignment 4 – Network System Administrator Tools/Utilities Students are to perform independent Internet research and write a short paragraph describing the functionality and utilization for each of the following Network System Administrator Tools/Utilities: * FileZilla FileZilla is a cross platform File Transfer Protocol (FTP) application software that allows the ability to transfer multiple files over the internet. It is made up of a FileZilla client and a FileZilla server. It is available for use with Windows, Linux and MAC OSX. It supports FTP, SFTP (SSH File Transfer protocol), FTPS (FTP secure). Some of the features include support in IPv6, Drag and Drop, Filename feature, Remote file editing, FTP proxy support and much more. It includes two methods to invoke security which is the explicit method and implicit method. Many bug fixes and vulnerability patches were made over the initial release of June 22, 2001. * Nessus Nessus is a open source cross-platform network vulnerability scanner software developed by Tenable Network Security. First introduced during 1998; it was created to be used as a free remote security scanner to the internet community. It allows for various scanning which scans a computer and raises an alert if it discovers any vulnerability that hackers could use...
Words: 856 - Pages: 4
...Consular tariffs VISA: 1 Schengenvisa, normal tariff 2 Schengenvisa, children (until age 6) 01-01-2015 EURO 60,00 gratis 3 Schengenvisa, low tariff: (minors (6-11) 35,00 4 Schengenvisa, low tariff: visa facilitation (citizens of Armenia/ Azerbaijan/ Georgia/ Kosovo/ Russia/ Ukraine) * 5 Caribbean visa (max. 30 days) 6 Schengenvisa, high tariff 7 MVV (Machtiging Voorlopig Verblijf) different fees depending on type of mvv) 35,00 35,00 70,00 Dutch Travel Documents: Passport Passport (minors 0-17) Business passport Laissez passer or Emergency passport Laissez passer for a corpse Dutch identity card Dutch identity card (minors 0-17) EURO 1 2 3 4 5 6 7 EURO 1 2 3 4 5 6 7 8 9 Options and Naturalisations: Option: Single [A] Option: Plural [B] Option: including a minor [C] Naturalistion; single, standard [D] Naturalistion; plural, standard [E] Naturalistion; single, lowered [F] Naturalistion; plural, lowered [G] Naturalistion; minor [H] Civic integration exam (for naturalisation) CONSULAR DOCUMENTS: Statement regarding Dutch nationality Statement regarding civil status Statement regarding income and assets Certificate of no impediment to marriage Statement of being alive Statement of residence Statement of retention of Dutch nationality EURO 1 2 3 4 5 6 7 LEGALISATIONS: Legalisation signature Dutch national Legalisation document Assistance in requesting documents Assistance in requesting...
Words: 310 - Pages: 2
...ASSIGNMENT ONE MEDIA REPORT ANALYSIS (20%) Students are required to select one media report from the three reports provided on Blackboard under the assessment folder. Students are required to identify and analyse the legal issues arising in their chosen report through answering a series of questions. Students need to apply a similar approach to that used in the Topic 1 case study, ‘The Swimming Stadium’, to their chosen media report. Format of assignments Assignments cannot be handwritten and must comply with the following format requirements: • • • • • Document type: Word or pdf (pdf preferred); Font: Arial or similar font - no smaller than 12 point in size; Pages: Numbered in top or bottom margin; Spacing: Appropriate line spacing and paragraph spacing; and Margins: At least 2.5 cm top, left, right & bottom. Assignments which do not conform with the above requirements, without prior agreement of the unit coordinator, will either be returned to the student unmarked or will have marks deducted. Presentation Three marks have been allocated to the presentation of the assignment document. The following will be taken into account when allocating marks for presentation: • attachment of cover sheet (located on Blackboard under the 'Assessment' folder) must be attached to the assignment; • appropriate sentence structure; • correct grammar, spelling and punctuation; • consistent format; • appropriate use of headings and sub-headings; • within the acceptable word limit; and •...
Words: 1230 - Pages: 5
...ITT Technical Institute I am pursuing a career the Network System Administration field. I believe my life somehow guided me to this career because I always had a winning hand when it came to computers, I never attended a school to pursue my dream of being a computer technician while in Cuba because it takes a lot of money just to study the career is not guaranteed that upon graduation you u will find a decent job doing what you studied so that you can provide for a family. The career I chose for is Network System Administration, I chose this career because of my love for computers ever since I was a little kid and what better way to have a better life and future that getting prepared on the field that you love. I am also interested in this career because of the pay rate and the flexibility on the schedule. In 2012 Network and Computer Systems Administrators were averaging $72.560 dollars a year and $34.55 an hour said the Bureau of Labor Statistics, (2014). I really like this career because on the present day computer networks are some of the strongest links on every company and the computer system administrators are responsible for the day to day operation of these networks. “In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise...
Words: 776 - Pages: 4
...Essay for My Chosen Career Essay for My Chosen Career Throughout this paper I would like to discuss the required steps to achieving my chosen career as a Network Administrator. The decisions I make during my time in school will have a great impact in my success. Training: Enrolled in ITT-Tech I have made the decision to further my education and pursue a path to a new career. Having this opportunity has opened a door that has been closed to me for a long time. Taking on this responsibility I must complete all assignments on time and get good grades in my academics. After being approved to enroll in college next came the burden of financing my education as well as maintaining my personal finances. First I spoke with a loan officer to get approved for any Loans and/or Grants that I may qualify for. Then for my personal finances I’ve found ways to cut down on my spending, save as much as I can, and live within a budget. Last but not least is to find time for my classes and schedule time for homework and assignments. Keeping a planner makes it easier to keep track of my daily activities and schedule my appointments around my class schedule. Another way I can have extra time is to keep my vehicle in good running condition and keeping it current and up to date. To me the only way to earn a higher level of income is to obtain a higher level of education and continued education. If you are thinking that you would like to further your career and increase...
Words: 1059 - Pages: 5
...Ellery Corley NT 1230 Wednesday Unit 4. Exercise 1 User-Profile Scenario From: Systems Administrator To: Manager I have reviewed your email inquiry and have the following recommendations. 1. Interns should not have the level of access that allows the changing of their workstations. Thus all interns will be combined into a group for restricted access. This group will be given standard access, not allowing for any changes to workstation unless authorized by System Administrator. This includes the changing of their password every 60 days. 2. Team leads need to have access to their files from any workstation. Thusly, all team leads will be assigned roaming user profiles. This will allow any team lead to access any work station at their convenience as long as the computer is on the network. This will also require team leads to lock or sign out of a work station when they are not using it. Due to the level of access and availability of said access, Team Lead passwords will be set to be changed every 30 days. 3. Since to Marketing Staff have dedicated work stations, they will be added to an ACL, and be designated user rights applicable to their needs. As System Admin, I do understand the need for access to applications, storage, the network, and the ability to change and customize as needed. Due to the level of access that the Marketing Staff will be assigned, they will be required to change their passwords every 30 days. They will be given a list...
Words: 326 - Pages: 2
...“Manager” and (“asses” or “Assessor” or “assessment”) and (“refer” or “referral” or “referring”) and (“Learning disabilities” or “LD” or “mental health” or “learning disability”) and (NVQ4 or “NVQ 4” or “NVQ level 4” or “NVQ IV” or NVQ3 or “NVQ 3” or “NVQ level 3” or “NVQ III” or QCF4 or “QCF 4” or “QCF level 4” or “QCF IV” or QCF3 or “QCF 3” or “QCF level 3” or “QCF III” or “Registered manager award” or RMA) and (care or “social care” or “health care” or “home care” or “care home” or “residential care”) (“referral manager” or “assessment manager” or “referral and assessment manager” or “referral and assessment manager”) and (“Learning disabilities” or “LD” or “mental health” or “learning disability”) and (NVQ4 or “NVQ 4” or “NVQ level 4” or “NVQ IV” or NVQ3 or “NVQ 3” or “NVQ level 3” or “NVQ III” or QCF4 or “QCF 4” or “QCF level 4” or “QCF IV” or QCF3 or “QCF 3” or “QCF level 3” or “QCF III” or “Registered manager award” or RMA) (“care manager” or “home manager” or “registered manager” or “branch manager” or “home care manager” or “service manager” or “domiciliary manager” or “dom manager”) and (domiciliary or “dom care” or “homecare” or “home care” or “care agency” or “community care”) and (NVQ4 or “NVQ 4” or “NVQ level 4” or “NVQ IV” or NVQ5 or “NVQ 5” or “NVQ level 5” or “NVQ V” or QCF4 or “QCF 4” or “QCF level 4” or “QCF IV” or QCF5 or “QCF 5” or “QCF level 5” or “QCF V” or “Registered manager award” or RMA) (“live in carer” or “live in manager” or “live-in manager”...
Words: 2489 - Pages: 10
...Is it Ethical to steal wireless internet service? Is it ethical or legal to steal your neighbors wireless internet service? Is it ethical or legal to steal wireless internet service from a business? Furthermore, is it ethical or legal to parade around town looking for open wireless networks? The following exert is from Douglas Schweitzer, a free lance writer in Nesconset, N.Y. “There's no denying that, whether you consider unauthorized use legal or not, leaving your wireless network unsecured is a reckless decision. Even if you don't mind the idea of unauthorized users gaining access to your network, you should be aware that any illegal activity they engage in could be traced back to your computer.” Most new laptop computers come equipped with a wireless network card installed. They are programmed to automatically detect a wireless network in range, making it easy to view available networks. Rather it is a wireless network from a business or a home wireless network, if precaution is not taken those networks can be viewed and or accessed. The lack of securing your network is a great cause for concern. Many people who have internet services in their homes and businesses really don’t know many of the risks that are out there. The world has grown tremendously from one computer in their homes and businesses having access to the internet via dial-up to many computers connected in a small network in our homes and much larger networks in our businesses. Not only are computers...
Words: 1162 - Pages: 5
...------------------------------------------------- [ Business Impact Analysis ] TABLE OF CONTENTS 1 Introduction 3 1.1 Purpose 3 2 System Information 3 2.1 Points of Contact 3 2.2 System Resources 4 2.3 Critical Contacts and Resources 4 2.4 Disruption Impact 4 2.5 Resource Recovery Priority 4 Appendix A: Business Impact Analysis Approval 5 * Introduction Purpose The Business Impact Analysis (BIA) is an essential step in the development of a contingency/disaster recovery plan. The Purpose of this Impact Analysis is to determine the business impact that an incident will have on business operations and the amount of downtown the network may experience. Also we will define the critical business processes of an organization and relating to them specify possible threats which occur due to interdependence, resource unavailability as well as other effects which may disrupt the daily business and determine their impact on the same if such should take place. System Informations Date:<Enter date BIA completed> Point of Contact (POC): <Enter BIA POC> Organization:<Enter Organization> System Name: <Enter name> System Manager: <Enter manager> System Description: <Enter description> Points of Contact Internal Contacts * Director, DLA Information Operations (J6) and Chief Information Officer * Primary IT personal for the entire organization * Deputy Director, DLA Information Operations (J6) * Deputy...
Words: 606 - Pages: 3
...To answer some of your questions, I would like to say that a data center is a facility that house and maintains servers, computers and stored files at high priority. Data Centers are generally used by Governments and companies that secure important files and information as well as personnel records and a wide variety of items that need to be kept in a secure facility. These buildings have certain requirements that need to be met in order for them to facilitate such things. Heating, Ventilation, and Air Conditioning (HVAC) are a huge priority when it comes to Data Centers. Power/Energy is another aspect, in today’s market being able to get the most power with the least amount of energy is what most facilities lean towards. Cost-effective is the best route to go, so finding the right fit for what you need for now and also expansion is something to keep in the forefront. Along with thinking about power and energy, look into using both physical and virtual servers to maintain what you have. In certain situations having a hybrid setup like this will allow for more flexibility and also save you some money in the process. Which comes to my first question, how many servers to you intend on operating? The number of servers will give a good indication on how to facilitate them. This will also allow you to have a good overview on which servers you can run physically and others that can be ran virtually. With cutting back spending on some of these very important requirements, this could...
Words: 376 - Pages: 2
...Unit 6. Exercise 1. Ticket Escalation From what I understand that you have received complaints from department supervisors stating that support issues are not being met in a timely manner. A ticket escalation policy is a perfect idea. We definitely need to ensure business priorities are met while end-user expectations are too. I will draft a policy of how support requests will be prioritized. Each technical issue will receive a ticket number. Each ticket will contain the information from the bullet points above right along with the date, time and level of the technical issue. Supervisors of the respective department will receive a copy of each ticket and the systems admin will keep a copy on file for future reference. Each technical issue will be assigned a level and they will be levels 1, 2 and 3; Level 1 being a simple and normal issue, and level 3 being the most urgent and high prioritized. I will assign a level of each technical issue upon inspection of each report, whether it's remotely or in person. Higher prioritized (or level 3) issues will be handled first, being that these are most urgent and need immediate attention. Level 1 and 2 issues will be prioritized by department and it goes as follows: Customer service; Sales; Accounting; Marketing. We can better manage these business requirements by each department receiving a copy of the policy once it is finalized. Each employee of this company should get a copy and be aware of this new policy to avoid any confusion or...
Words: 262 - Pages: 2
...DATA STRUCTURES PROJECT ONLINE BUS RESERVATION SYSTEM BY L.SIVA SAI REDDY-10MSE1033 B.SIVA RUSHI-10MSE1063 Title of the project(aim) Online Bus Ticket Reservation System. Abstract: • The objective was two-fold - to ensure that the Customers don’t have to leave the confines of their comfort to book a ticket, and to help them get a ticket when they need it the most. • The internet was being voted as a medium people couldn’t do without. PC and net penetration was increasing not only in urban areas, but also in rural India. Also, people were getting used to booking tickets for travel using IRCTC and private airline websites. So, why not buses? • Online system provides real time quotations, real time bus booking services for round trips, multiple payment channels, cost comparison, last minute booking, an in-house call center and even home delivery of tickets Objective: • The objective was to ensure that the Customers don’t have to leave the confines of their comfort to book a ticket, and to help them get a ticket when they need it the most. • The internet was being voted as a medium people couldn’t do without. PC and net penetration was increasing not only in urban areas, but also in rural India. Also, people were getting used to booking tickets for travel using IRCTC and private airline websites. So, why not buses? • Online system provides real time quotations, real time bus booking services for...
Words: 306 - Pages: 2
