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System Evaluation Paper

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System Evaluation Paper
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CIS/207
July 7, 2014
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System Evaluation Paper Apollo Company has had multiple systems to help the company perform everyday tasks. Only about two years ago the Apollo Company decided to look at how many systems were being used and why the company was using many systems at one time. Customer service had a system; sales had a system, customer support had a system, and finance had a system. These systems did not include systems for human resources and more. In all, the company realized that there were too many systems and wanted to see if there was a way to have fewer systems. After meeting with several vendors, the Apollo Company made the decision to look into a way to have customer service, sales, customer support, and finance on one system. The process to find the right system took a little over six months but the Apollo Company finally decided to make a change. The old system would be replaced by Customer Relationship Management (CRM) that would run through Salesforce. The company hired Salesforce to come in and see the old system. Salesforce immediately explained that there was a way to have all the systems into one and that by using Salesforce this would be possible with a new monitoring system. CRM is data driven, constantly changing and will even connect customer feedback or comments through social media with the new system (Rainder, Prince, & Cegielski, 2014). The system used is how the client is built into the system that will be easier and create fewer issues with duplicate clients. The client's information will be able to be seen by al team members. When a client decides to join Apollo Company, the information will link to all over applications and make it easier, so the client does not have to fill out as many applications with secure details. The system stores clients information and

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