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System Structures Overview - HCAHPS
Kelley Fox, Jonathan Nyeh
Denise Sherwood, and Sarah Strickler
HCS/533
March 25, 2013
Marc Magill

System Structures Overview - HCAHPS
Health care reform is much discussed in political news debates in the United States because of the needs of improving the current state of health care. It is imperative that health care is analyzed with the various types of information gathered to improve the current state of health care delivery. As such, the Centers for Medicare and Medicaid Services (CMS) will use the Hospital Consumer Assessment of Health care Providers and Systems (HCAHPS) survey. The CMS website (2013) states, the HCAHPS survey is “the first national, standardized, publicly reported survey of patients’ perspectives of hospital care.” This data set is important to CMS in meeting the Triple Aims goal set by the Department of Health and Human Services National Quality Strategy (DHHS-NQS) of providing better care and improved health at affordable cost while making decisions on how reimbursements will be redistributed to institutions meeting these goals. Our group chose this system structure because the analysis generated by the use of HCAHPS will greatly help change delivery of quality care in the next five to ten years.
How the Structure Applies
HCAHPS is rapidly becoming the national standard on assessing patient experience. The survey is randomized to adult patients admitted to medical, surgical, and maternity care service lines; the survey is not limited to Medicare beneficiaries (Long, 2012). The survey asks recently discharged patients about characteristics of their stay that they are individually able to answer (Saxon & Finkelstein, 2012). The goal of HCAHPS is to be a more objective evaluation than traditional patient satisfaction tools. HCAHPS rates three aspects of care: 1. Processes of care 2. Outcomes of

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