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Tata Steel Knowledge Management

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Knowledge Management

By S.Kanakaraj

@ Tata Steel

Importance of Knowledge – When arisen?
Before 21st century the three major problems faced by the industry are Land, Labor and Capital. After 21st century, the fourth factor is increasingly and fast becoming a hurdle or bottleneck for companies to grow. That is "Knowledge", which is at the heart of much of today’s global economy and managing knowledge has become vital for companies success.

Knowledge
Knowledge can be defined as a fluid mix of experience, values, contextual information and expert insight that provides a framework for evaluating and incorporating new experiences and information.

Knowledge is information in action.

Knowledge is what people in an organization know about their customers, products, processes, mistakes, and successes.

Knowledge - Types
Explicit knowledge:

It is the visible knowledge available in the form of letters, reports, memos, literatures, etc. Explicit knowledge can be embedded in objects, rules, systems, methods etc.

Knowledge - Types
Tacit knowledge:

It is highly invisible and confined in the mind of a person. It is hard to formalize and therefore, difficult to communicate to others.

Knowledge - Types
Transformation of knowledge from tacit to explicit form increases its usability and visibility. Capturing the experts Tacit Knowledge that resides within him in the form of Know-how and insights is a very difficult and challenging task. While tacit and explicit type of knowledge is only a way to dissect the field, in reality the situation is more complicated .

Knowledge - Types
The above two categories are so heavily interlinked that such a bipolar map is not easy to draw in practice For example, to understand completely a written document i.e. explicit knowledge, it often requires a significant amount of experience i.e. tacit knowledge. A

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