Chapter 3 Summary + Reflection
Cost is a major concern for any organisation they do this as efficiently as possible, for example support desks can be outsourced to other countries where they can pay a lower wage, the negatives of this is quality may never be the same as having it domestically. Language barriers are usually the major concern, though it has greatly improved since it first started occurring.
Rational work design – cost effective workers who usually do more for their wages. They also achieve maximum efficiency.
Capitalist wage labour relationship is when the person who and owns the company pays a wage to the worker and in return they supply labour. Capital want to get the most work done for the wages they pay, so employees work at maximum efficiency. Problems can arise such as industrial action where they can go on strikes this can be over wages or working conditions.
Taylor came up with the term scientific management he saw organisations as machines, and problems were just mechanical/engineering problems. The phrase Taylorism means about efficiency minimizing waste while also increasing output, he suggested work should be broken down into small tasks.
Rule of thumb – a rough estimate of the time it takes perform a task it was based on workers knowledge of that task.
Taylor believed every job had ‘one best way’ to perform it. There were four principles to scientific management it increased efficiency and also put power into the hands of management. The four principles are * Work is broken into small tasks, * Workers are selected scientifically for each role, * Division of work between management and workers – management take reasonability for planning of the work. * Collaboration between management and workforce to achieve tasks.
Frank and Lillian Gilbreth they were experts at time and motion study where tasks are measured