Employee Information Technology Satisfaction Employee satisfaction pertaining to Information Technology (IT) services is dependant on the degree to which employees feel the IT system is user friendly, while also being able to effectively complete the task at hand (Sun,2012). Additionally, IT employee satisfaction can be defined as the emotions or reaction experienced that determine the value an individual designated to a particular IT service (Sun,2012). In order to assess the level of satisfaction employees are having with IT services, it all begins with communication and collecting the various data required to make the best decisions. Most in healthcare management positions must dedicate their attention to delivering services (Sun,2012). However, management must also have a grasp on what the user or employee opinions are associated with the IT services they use daily. One effective means to beginning the process is meeting in groups. These gatherings bring together employees and leadership to formulate the best way to gather satisfaction feedback. Once the feedback data is collected, the results can shed light on what user needs are being met and which areas may need altered for increasing satisfaction.
Surveys perhaps stand as the most common methods to polling IT satisfaction ratings among employees (toolpack.com). Surveys come in numerous forms such as professional standardized or customized and the in house or home grown variety. Organizations may develop surveys for collecting data only specific to one particular topic and at other times can be highly generalized in the information it evaluates (toolpack.com). Any member of management or leadership must always remain mindful of the organization’s most valuable resource, its people. In order to bring about the highest level of production, the IT services employees utilize must be closely