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Telco

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Submitted By nazeeftariq
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Pacific Bangladesh Telecom Ltd.
Our Core Values – Definitions & Indicators
Definitions Indicators Customer Orientation
We always focus on our customers.
We listen to and connect with our customers.
We anticipate their needs and make it easy for them to do business with us. We keep promises. We offer them value and quality services to enrich lives and enhance business success.
We treat customers with dignity and respect.
We:
 Listen to and anticipate our customers’ needs
 Simplify the customer experience
 Treat each customer with dignity and respect
 Deliver quality products & services to grow and sustain customer value
 Satisfy the customers’ needs.
Result=Satisfaction Team Work
By working as one team with shared goals we achieve greater results.
We value ideas and contributions from everyone. We recognize, respect and value diversity in the team. We develop strong bonds by communicating and sharing knowledge. We encourage open discussion and commit to an agreed position. We work collaboratively across functions, groups and boundaries.
We all have a part to play.
We:
 Share information and resources across teams
 Recognize, respect & value diversity in the team
 Value the contribution of each member of the team
 Encourage open discussion and commit to an agreed position.
 Consider how our actions impact the team and the group
Result=Effectiveness
Winning Spirit
Our determination to win is what sets us apart from the rest.
We look for better ways of doing business and we share a passion for making a positive difference. When faced with challenges and opportunities, we don’t say ‘Cannot’, we ask ‘Why not?’ We are tenacious and we compete fairly.
We set the pace and never give up.
We:
 Embrace change and challenge the status quo
 Continually break new ground and seek innovative ways to do business
 Take calculated risks to achieve business goals
 Compete fairly and vigorously
 Stay resilient even in tough times
Result=Differentiation
Pro-

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