...there is an emergence of studying the related facets of the Telesales to retain and increase its market share. In such competitive telecom sector the Telesales department of Banglalink have already acquired more than 150, 000 competition customers leading to an increase in customer base. Hence, in the current study, the research intends to examine the activities of the Telesales department and the behaviour of customers towards telemarketing in case of purchasing Banglalink SIM from Telesales. 2. Statement of the Problem The job of Telesales is to acquire competition customer offering duplicate dial and bridge a relationship between those customers with the company. Another function of Telesales is to communicate information and entertain requests from customers. Many articles and research reports regarding direct marketing and telemarketing often state the benefits that the companies can obtain if they conduct their operations of promotion and selling through telephone communication. They tend to focus companies’ perspective in regard to telemarketing, ignoring what...
Words: 6941 - Pages: 28
...Telemarketing.com Telemarketing ServicesYou’ve come to the right place for Telemarketing and Telesales Services. Our goal is to provide you with the information you need to conduct successful inbound and outbound telemarketing programs.We are now part of AnswerNet, one of the US leading Inbound and Outbound Telemarketing and outsourced teleservices firms so you can be sure that your telemarketing needs are handled with the utmost professionalism and care. | | | So why should you do telemarketing? Telemarketing is the most popular, dynamic, flexible and effective marketing and communications technique available. To get started, select the business situation & solution that best fits your needs: * Small Business Telemarketing Services – Telemarketing services tailored for the small business, startup business or the smaller budget. Learn more... * Business Telemarketing Services – Telemarketing services tailored for the mid-sized business or any business looking to implement full service telemarketing solutions. Learn more... * Enterprise Level Telemarketing and TeleSales Services – Advanced Telemarketing & Telesales services for larger businesses or corporations looking for more complex telemarketing and telesales solutions - up to the outsourcing of your inside sales or customer care teams. Learn more... Inbound Telemarketing Publish, display and mention your phone numbers in catalogs, direct mail, emails, faxes, print ads, on websites and in DRTV/radio...
Words: 21165 - Pages: 85
...the Almighty for the kind blessing to complete the assignment. While preparing this assignment we have had help and assistance from several reports. Introduction Definitions of call centre 1. a centre equipped to handle a large volume of telephone calls (especially for taking orders or serving customers) 2. A call centre or call centre is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. 3. A business location where a person can call for such things as customer service, to place an order, etc; a business location where large numbers of telemarketing calls are placed. 4. A...
Words: 5431 - Pages: 22
...PROJECT: INE Infrastructure and Technology Enhancement In the Boost Mobile Call Center Karly Derosena Managerial Applications of Information Technology DeVry University, Keller Graduate School of Management February 16, 2014 TABLE OF CONTENTS Abstract 3 COMPANY BACKGROUND 3 BUSINESS PROBLEMS 4 HIGH-LEVEL SOLUTION 5 BENEFITS OF SOLVING THE PROBLEM 8 TECHNICAL APPROACH 8 HIGH-LEVEL IMPLEMENTATION PLAN 9 CHANGES TO TECHNOLOGY 10 SUMMARY OF RECOMMENDATIONS 10 CONCLUSION 11 REFERENCES 12 Abstract: A call center is defined as a place where contacts are made and received. It is often the “front door” to a business and is the place where most crucial customer interactions take place. Therefore, its effective and efficient operation is a key ingredient to the overall success of any organization. Call centers are an increasingly important part of today’s business world, employing millions of agents across the globe and serving as a primary customer-facing channel for firms in many different industries. Call centers have been a prolific area for operations management in several domains, including forecasting, capacity planning, and personnel scheduling. In addition, as telecommunications and information technology have advanced over the past several years, the operational challenges faced by call center managers have...
Words: 2319 - Pages: 10
...AT&T Telemarketing Site Selection 1 AT&T: TELEMARKETING SITE SELECTION Doug Roth prepared this case under the supervision of Professor Peter Bell, Richard Ivey School of Business, the University of Western Ontario, solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. INFORMS prohibits any form of reproduction, storage or transmittal of this material without its written permission. This material is not covered under authorization from any reproduction rights organization. To order copies or request permission to reproduce materials, contact INFORMS, 901 Elkridge Landing Road, Suite 400, Linthicum, MD 21090-2909; e-mail informs@informs.org. Copyright © 1998 by INFORMS. In 1986 AT&T found itself in a very different market from the one in which it had held a monopoly position during the 1970s. Competitors were pouring billions of dollars into new communications networks, with the result that AT&T’s strong technological advantage was narrowing and looked as if it would soon disappear. AT&T saw fierce price competition for telecommunications hardware and services in market areas where it had once reaped healthy profit margins. Traditional areas of AT&T’s business (telephone calls and telephone sets) were about to become low margin “commodity” businesses, where price...
Words: 1887 - Pages: 8
...CONCORD LAW SCHOOL OF KAPLAN UNIVERSITY CRIMINAL LAW ESSAY 1 Hal and Wanda had been married for many years. Each weekday Hal, who worked for a data processing firm, left for work at 8am and returned home after 6pm. Wanda worked from their home as a telemarketer. As their 20th wedding anniversary approached, Hal decided to prepare a romantic surprise for Wanda. On the day of their anniversary Hal left work at 1pm and drove to the local florist where he purchased a dozen long stem roses. He then drove home intending to surprise Wanda with the flowers and spend the entire afternoon alone with her. When Hal arrived at his home he looked in the window of the office Wanda used to do her telemarketing calls and observed Wanda in what he believed to be a passionate embrace with his neighbor, Norm. Hal, an overly jealous man, had long suspected that Norm harbored desires for his wife. Believing that Wanda and Norm had just engaged in sexual relations, he flew into a rage, ran to the garage and retrieved a revolver he kept in a locked box. He then opened a safe located in the garage in which he stored bullets, removed 6 bullets and loaded the revolver. He then ran back to the front of the house just as Norm was leaving. Hal shot Norm, killing him instantly. In actuality Norm had dropped by Hal's and Wanda's home to drop off an anniversary gift for the two of them and Wanda was giving Norm a hug to thank him when Hal had looked through the window. Hearing the shot Wanda ran from the house...
Words: 319 - Pages: 2
...These methods were not only highly annoying to consumers, but through the use of these devices, telemarketing companies were also passing some of the cost of marketing onto the consumer. Consumers on the receiving end of numerous calls from various companies throughout the day were spending time that could have been spent in other activities and were rightly frustrated about the loss of their time. In the case of automated faxes, resources such as paper, ink, and even the data connection being used to receive what is essentially junk mail was a cost the consumer had no way to avoid. Fortunately, lawmakers responded to this unethical action of telemarketing companies with the TCPA. Specifically, the law makes it illegal to use auto-dialers and pre-recorded voice messages to make sales calls to emergency phone lines, medical offices, hospital rooms, homes for the elderly, paging services, or cellular phones. It also requires the recipient of pre-recorded telemarketing calls to give prior consent to receive the calls. It also made it illegal to send unsolicited fax messages. The law also gave states their own authority to regulate telemarketing practices. The Federal Communications Commission (FCC) enforces the rules set forth in the TCPA. The FCC was also given authority to issue regulations beyond the TCPA in order to continue to protect consumers from abusive telemarketing practices. This provision shows that Congress recognizes that over time changes in information...
Words: 307 - Pages: 2
...credit reporting agencies. In doing so now resulting in jail time is a deterrent for people that are also putting false information on credit aps as well as other credit reporting violations. Such as requiring proof of income, length of residency and work history this allows the credit bureau to have more accurate information and the ability to correctly judge a person’s ability to pay and reliability. Based on the facts and information provided from the government agencies the fair credit reporting act was a direct result of credit reporting fraud as well as false information being provided on credit reports. Do Not Call Implementation Act, 2003, this act was a direct result of unwanted telemarketing calls, this act was implemented do to call lists that fell into the hands of telemarketing companies. This act protects people that have no interest in being harassed by telemarketers to a limit. The act has various loop holes allowing some organizations to slip though, this does however allow limits on who can and cannot contact people. The government established this act as a direct result of the phone but even further a result of corporation’s eagerness to let everyone know about their products. The do not call list...
Words: 453 - Pages: 2
...can be used. Acts such as the Telephone Consumer Protection Act (TCPA), 1991 and the Do Not Call Implementation Act, 2003 were created to stem the tidal wave of telemarketing calls that swept the country and continue to aggravate and annoy millions of people. Calls that come just when dinner is being served, or at some other inappropriate time. The rise of computers and the internet, coupled with businesses that collect and store, then share or sell consumer information had made it easier for telemarketers to compile lists of prospective customers to bombard with unsolicited phone calls. Information such as what foods a person buys or what books they read or which websites they visit is all collected and stored in databases and then sold or shared without their knowledge or permission. Armed with such innovative technological wonders as the Autodialer and other predictive dialer systems consisting of electronic devices or software that automatically dials phone numbers, telemarketing companies were able to drastically increase the number of people they were able to reach, thus maximizing the odds of contacting a live person to hock their wares to. In 1991, congress passed the Telephone Consumer Protection Act, putting into place rules intended to regulate the use of unethical practices employed by the telemarketing industry. The TCPA prohibited...
Words: 618 - Pages: 3
...| Necessary ACTS of 2003 | There is no doubt that in recent years the Information Technology (IT) has catapulted us into a new era. Not only we have seen progress in the internet as the means to disseminate this information but the equipment associated with it. The equipment is more compact and movable like the small smart telephones that have tremendous memory and processing speed. The information is now almost instant and global in nature; it could be the written word of a broadcast video playing in real time; the technology itself tracks and monitors through the called “cookies” a complete library of users that could be accessed through electronic mail even when they have not solicited the information. The challenge is to prevent unwanted information from reaching an audience and also to monitor exchanged information that would reveal any plot against the government or the nation; all done within the confinement of the law that safeguards our freedom of speech and right to privacy, thus the creation of new laws such as the CAN-SPAM ACT of 2003 and the Do-Not-Call Implementation ACT of 2003. The development of Controlling the Assault of Non-solicited Pornography and Marketing also known as the CAN-SPAM ACT of 2003 was placed to prohibit unsolicited transmission of commercial electronic mail via the internet. FTC Facts for Business stated that the law “sets rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have...
Words: 573 - Pages: 3
...method of advertising and increased sales opportunities for business. According to "Callcentrehelper" (n.d.), “Call centers were first utilized in the mid-1960’s, Private Automated Business Exchanges (PABX) began to be used to handle large numbers of customer contacts” (Early Automatic Call Distributors (ACD)). As the call centers became more sophisticated the telemarketing became an annoyance to both families and businesses. In response to the overuse of telemarketing, two critical pieces of legislation passed, the Telephone Consumer Protection Act (TCPA) of 1991 and Do Not Call Implementation Act of 2003. These two pieces of legislation complement each other. The Do Not Call Implementation Act provided the public the opportunity to add their telephone number to The National Do Not Call Registry. This registry is managed and enforced by the Federal Trade Commission (FTC). The Do Not Call legislation provides a national data base and the Telephone Consumer Protection Act restricts the use of automated telephone equipment for the use of telemarketing. The TCPA also enacted penalties for unsolicited telemarketing. For example, if a person has received multiple unsolicited calls from the same company in a 12-month period that consumer can receive $500 per violation ("Telephone Consumer Protection Act" n.d.). These two pieces of legislation provided a...
Words: 426 - Pages: 2
...Name: Tutor: Course: Date: Shadow a Salesperson Argus Merchant Services is a simple and easy merchant processing company. It offers flexible debit and credit card payment processing platforms that enable the shaping of one’s business infrastructure. The company consist of industry professionals who are experts in dealing with credit card processing and merchant accounts. The Argus Company is driven by the mission of simplifying and easing payment processing through the provision of cost efficient services. They provide remarkable customer services and offer robust support. It offers competitive rates to clients and accept all types of industries that include small, medium and large businesses. Due to the qualities that this company has, an interview with a salesperson in this company was conducted and the responses to the questionnaires provided in the paper. His name is Kevin Hart and serves in the sales representative department of the merchant company. The interviewee was entitled to the sales representative job title at the company and was entitled to debt collection services, selling of credit information, subscription of business publications and the advertisement of other financial services. His duties involve spending most of the time travelling from one locality to another, and this includes interstate locations and countries. The interviewee works at the Argus Merchant Services company at the sales department. The company that he works for provides flexible...
Words: 985 - Pages: 4
...consumers from unwanted telemarketing calls. In the late 1980s I acquired my first customer service representative position with a major telecommunications company. My job was to contact “cold call” customers to offer products and services on behalf of their Account Representative. There was not a customer database for telemarketing at that time; the information technology tool used consisted of a list of business names and telephone numbers. This information was retrieved and available for anyone who chose to purchase from list service to use with the intent of telemarketing. Although this appeared to be an unethical business practice, it was legal because if the consumers name and numbers were sold to list services. Something had to be done to prevent unsolicited phone calls and to protect consumers from these unethical business practices. The Telephone Consumer Protection Act (TCPA), 1991 was implemented to regulate unwanted advertising calls and fax telemarketer calls. This was necessary because consumers would receive prerecorded and unidentified calls from companies in which they have had no prior business dealings with all times of the day and evening on both their landline and fax line. According to Senator Fritz Hollings (2009), the bill’s original sponsor, said, “This bill is purely targeted at those calls that are the source of the tremendous amount of consumer complaints at the FCC and at the State commissions around the country—the telemarketing calls placed to...
Words: 749 - Pages: 3
...Information Technology Acts Paper Jessica Jordan BIS/220 Mai Nguyen October 17, 2011 Information technology has greatly advanced through the years. For the most part, these advancements are beneficial to consumers, however, the advancements have also made it necessary for the government to step in to create acts in order to set restrictions and help protect consumers’ rights. Two of the acts implemented are the Children’s Internet Protection Act, 2000 and the Do Not Call Implementation Act, 2003. The Children’s Internet Protection Act, 2000 is a federal law that requires schools and libraries to certify that they have an Internet safety policy that takes measures to block or filter Internet access to pictures that are obscene or child pornographic and, for computers that are accessible to minors, pictures that are harmful to minors. Schools and libraries are also required to implement an Internet safety policy which addresses minors’ access to inappropriate matter, minors’ use of electronic mail and chat rooms, unauthorized access by minors online, disclosure of personal information regarding minors, and minors’ access to harmful materials. Also, schools are required to monitor online activities of minors (Federal Communications Commission Guide, 2011). The advances in information technology that resulted in the Children’s Internet Protection Act, 2000 are the popularity of the Internet and the ease of access to share information through this source. The Internet...
Words: 565 - Pages: 3
...2014 Information Technology Acts Paper The world is full of information and technology. As technology advances an issue with ethical boundaries of privacy has grown more and more in the last century. Throughout history, the advantages of technology have shaped a vast impression, both negative and positive, on our culture. In studying more present history, technical developments have designed a new general need to progress and initiate The Telephone Consumer Protection Act of 1991and The Fair Credit Reporting Act of 1970. The Telephone Consumer Protection Act of 1991 was formed because of the vast amount of consumer complaints of continuous, disturbing telemarketing calls to people’s homes. Families would be home relaxing, enjoying each other’s company and the calls from telemarketers would never end. The telemarketing companies were obtaining information from computer made lists that were from subscribers of telephone services. This was an attempt to sell numerous amounts of items or promotions, deals. The increase of frustrated consumers voiced their concern for privacy. The rights and privacy of consumers were protected under this act. It granted the consumer to have an option to request that they be put on a “Do Not Call” list. Phone companies and telemarketers are to obey there request, if they do not a fine is set into place of five hundred dollars, which is paid to the consumer (“Consumer Privacy Guide.org,” n.d.). The Fair Credit Reporting Act of 1970 was a time...
Words: 504 - Pages: 3
