...Congress to pass the Telephone Consumer Protection Act (TCPA) in 1991, which the Federal Communications Commission (FCC) quickly adopted. According to Federal Communications Commission (n.d.), “In June 2003, the FCC supplemented its original rules implementing the TCPA and established, together with the Federal Trade Commission (FTC), the national Do-Not-Call list.” These acts are in place to protect the general populace from unsolicited telephone marketing calls. The Telephone Consumer Protection Act (TCPA), which went into effect on December 20, 1992 to protect consumers from unsolicited telephone marketing calls ("What Is The Tcpa?", n.d.). This act forces guidelines requiring ethical use of telephone systems on businesses that may use auto dialers, pre-recorded messages, or even facsimile (Fax) machines to contact consumers. Among these guidelines is the rule that unsolicited calls to an individual’s home must not happen before eight a.m. or after nine p.m (Federal Communications Commission, n.d.). In 2003, a joint venture with the Federal Trade Commission (FTC) the FCC supplemented the TCPA of 1991 to include The National Do-Not-Call List (Federal Communications Commission, n.d.). The National Do-Not-Call list prohibits solicitors from calling the telephone number that has been added to the National Do-Not-Call list after 31 days from the date registered, the telephone number must be removed from their call lists and calls must cease. A telephone number added to the...
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...penalties that are associated with those abuses. Among many of the legislative acts passed due to the advancement of technology, the two acts that will be described help protect the consumer, the creditors, the government, and the public in general. The Telephone Consumer Protection Act, (TCPA), 1991 was created due to the advancement of telephone technology and the data available made cause for concern for the interests of the public. Another concern for abuse necessitating the need for legislation was the Fair Credit Reporting Act (FCRA), 1970. The FCRA was put in place to protect the accuracy and fairness of creditor reporting to the major credit bureaus. Information technology advances and the uses and abuses of them, necessitated the TCPA, 1991 and FCRA, 1978 acts as well as the amendments since inception due to further technological advances. The Telephone Consumer Protection Act of 1991 was enacted to require the Federal Communications Commission, (FCC), to regulate any unsolicited calls to any residences and regulate what is known as “telemarketing”, (Bowers, 1993). Telemarketing as described by Bowers (1993), is the “use of automated telephone dialing systems, prerecorded or artificial voice messages, and telephone facsimile machines.” (Bowers, 1993, para. 2). The idea was to ensure residential phones, cell phones, facsimiles, and...
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...sold to companies wishing to make sales calls to private homes. Voila! We have mass telemarketing calls barraging us at all hours of the day. The Federal Communications Commission (FCC) became bombarded with complaints of calls from consumers regarding companies not respecting their right to privacy within their own homes. Soon the Telephone Consumer Protection Act passed with regulations on the automatic dialers to formalize their policies and/or make new ones if necessary to follow these protocols: • Identification must be given during the call. This includes the caller’s name, name of the company the caller is calling on behalf of, and phone number or address of the entity. • Calling hours restricted from nine p.m. to eight a.m. (at the called party’s location) • If the called person requests to be removed from the calling list, his or her name is added to a do not call list. This is kept confidential and cannot be sold or passed on for 10 years. • Auto dialers cannot call o Emergency lines o Hospitals o Paging or cellular devices o Residential lines used for commercial purposes In conjunction with the FCC’s Telephone Consumer Protection Act, the Federal Trade Commission was implemented in 2003. Sponsored by Representatives Billy Tauzin and John...
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...Acts Research Paper BIS/220 August 1, 2012 Nik Johnson Acts Research Paper In this paper, we will examine the advances in information technology that has resulted in new ethical changes in implementing the Telephone Consumer Protection Act, 1998, and Do Not Call Implementation Act, 2003. The two acts that I researched go hand in hand with each other because each Act is implemented by the Federal Communications Commission. Also the Do Not Call Implementation Act, 2003 established as a result of the Telephone Consumer Protection Act, 1991. Both acts have been established to protect the consumer and his or her privacy. Thankfully, advances in information technology have assisted in the protection of consumers for unwanted calls and solicitations, but it has also made it easier for the uninvited calls. The Federal Communications Commission established rules and regulations that companies soliciting had to follow. One of the new rules required the companies to provide caller ID that would help with consumers who had caller ID to identify whether or not someone wants to answer the phone. Also they have to identify themselves and the company they are calling on behalf of when calling consumers. One of the original rules of the Telephone Consumer Protection Act, 1998 is that no solicitation phone calls could be made before eight a.m. and after nine p.m.. After many more complaints of unwanted phone calls from telemarketing companies the Federal Communications Commission along...
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...The use of intranets within an organization such as Dirt Bikes will prove to be beneficial in increasing sales, communication between employees, vendors, suppliers and provide up-to-date information to all types of customers. Human Resources, Sales and Marketing, Manufacturing and Production are all teams that can benefit from this service. The Intranet enables the company to incorporate information from customers and vendors in an effort to find their own business process, resulting in finding the best solution for each. Employees can access company information from anywhere, not just at the office. The ease of use is very promising and unlike older systems everyone can be on the same system. Sales and Marketing departments can benefit from intranets, providing accurate and quick access of reports, marketing initiatives, product information, and competitor’s offers or sales. Very different from the internet, an intranet is an internal system within a company that all employees can access. The intranet will serve the purpose of provoking organization, communication and process simplification. The intranet will provide a company and its employees first hand access to advertising and marketing, company goals and mission statement, and standard operating procedures, Maintenance and Shop manuals could be posted on the intranet for quick and easy access. Human resource information could also be posted, such as the employee manual and benefits information...
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...In telecommunications, triple play service is a marketing term for the provisioning, over a single broadband connection, of: two bandwidth-intensive services, high-speed Internet access and television, and the latency-sensitive telephone. Triple play focuses on a combined business model rather than solving technical issues or a common standard. However, single standards like G.hn do exist to deliver all these services on a common platform. A so-called quadruple play (or quad play) service integrates mobility as well, often by supporting dual mode mobile plus Wi-Fi phones that shift from GSM to Wi-Fi when they come in range of a home wired for triple-play service. Typical Generic Access Network services of this kind, such as Rogers Home Calling Zone, allow the caller to enter and leave the range of their home Wi-Fi network, and only pay GSM rates for the time they spend outside the range. Calls at home are routed over the IP network and paid at a flat rate per month. No interruption or authorization for the shift is required—soft handoff takes place automatically as many times as the caller enters or leaves the range. By about 2000, cable TV companies were in a technical position to offer triple play over one physical medium to a large number of their customers, as their networks already have sufficient bandwidth to carry hundreds of video channels. Cable's main competition for television in North America came from satellites, which cannot compete for voice and interactive broadband...
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...The Telephone, the Device that Changed the Way We Communicate The Telephone, the Device that Changed the Way We Communicate Voice communication is the most commonly used way of expressing our wants, needs and thoughts. The telephone changed the way we communicate. It has been allowing people to talk in almost real time without seeing each other since its development in 1876. Until then, mail and the telegraph was the normal and only means to talk across the country. Although it was effective, those methods were all silent. Now with the telephone, you could truly convey your feelings to someone in a personal way. The other end could hear the happiness, the sadness, or the anger in your voice. Can you imagine life today without it? The telephone, which means far speaking in Greek, was developed in 1784. For years many people were working to bring this concept into reality. In March 10, 1876 a functioning model was completed by Alexander Graham Bell. “Mr. Watson, come here, I want you!” (Casson, p.12) were the first words spoken by Bell to his assistant, Thomas A. Watson. Finally, after many years of working on a way to transmit the voice over wires, Bell was successful with his design and protection of his product. He even had the foresight to have the patent paper work already done days before his invention was working. The next task would be getting people to use the telephone. When the telephone was invented it wasn’t very popular. In fact people didn’t...
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...protect us and our privacy in some extend. In this paper we will discuss the Telephone Consumer Protection Act of 1991 and the Health Insurance Portability and Accountability Act of 1996. Telephone Consumer Protection Act The telephone has brought great benefits and has become a necessity. At the same time, several companies use this as a tool to drive sales and increase profits. Telemarketing is one of the ways companies have taken advantage of this great invention. Who has not been the victim of these intruding and harassing phone calls? This is an issue that has plagued millions of people across the United States since the late eighties. People felt their privacy was being invaded. Their phones numbers and contact information was being sold and shared amongst many companies while they were being bombarded with phone calls in the privacy of their own homes. There was a sense of loss of personal control and privacy. As a result, the government passed the Telephone Consumer Protection Act (TCPA) of 1991 in response to the increasing amount of commercial solicitation calls consumers were receiving. The purpose of TCPA is to battle telemarketers and maintains residency’s privacy. The act laid out certain policies companies must follow when marketing through the telephone. Some of the rules consist of providing the solicitor’s name, the name of the entity whose behalf the call is being made, and a telephone number or...
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...What was the major development in evolution of mass media in the 20th century The mass media included television, radio, newspaper and telephone. Before television, there was morse code, but later the telephone came in to play, people decided that it was much easier than waiting for a telegram. Before the invention of television there was the radio, this was considered the main form of entertainment for a family, the radio contained talk shows and advertisements read over the radio from different stores. Newspapers have been around for ages, they were pretty much the communication for cities, towns and small communities. Everything changed when television made an appearance in 1935. The first television set was black and white, mostly they were owned by people who were considered rich, later it became affordable for more families to own. The three major programs offered were ABC, CBS and NBC, later on the color television set was developed. Later on the computer was developed, they seemed too large for households, so most computers were used by the government, after that Apple developed a computer smaller for household use, more and more companies have developed better technology with the computer, television and the internet. How did each development influence America How did these influence America, The newspaper gave the news, it had no other purpose, but as it developed it was used for other...
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...to Intercept and Obstruct Terrorism Act (US Patriot Act) 2001, Children's Internet Protection Act (2000), No Electronic Theft (NET) Act (1997), Telephone Consumer Protection Act (TCPA) 1991, Video Privacy Protection Act, 1988 and the Computer Fraud and Abuse Act (1986). These are just a few that have come into existence from the information boom. This paper will focus on the Telephone Consumer Protection Act and the Do Not Call Implementation Act. Congress passed the Telephone Consumer Protection Act (TCPA) in 1991 as an answer to the consumer concerns about the rising number of unsolicited telephone marketing calls to their homes. ("Unwanted Telephone Marketing Calls", n.d.) The use of automated and prerecorded messages also helped push the call for federal regulation to be put into place. In response the FCC (Federal Communication Commission) set rules that necessitate that anyone making a solicitation call to your home must make available his or her name, the name of the person or entity on whose behalf they are calling, and a telephone number or address that person or entity can be contacted at. The creation of the Telephone Consumer Protection Act, in turn, prompted the creation of the Do Not Call Implementation Act. The Do Not Call Implementation Act, created in 2003, allows consumers to place their home and wireless telephone numbers on a national registry list that prevents...
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...adhering to the “communication begins in the mind” service concept, China Mobile, to full service support system (urban and rural areas across the country more than 72,000 sales outlets, clubs and the customer service hotline), unified the cost of settlement systems (including bank debit, telephone recharge cards, direct mode of payment of such fees and billing services) constitutes a comprehensive, all-weather three-dimensional network, 7×24hours of labour services to personalized customer service philosophy to meet the diverse customer group, individual needs. Qualitative feedback: 1. Office of the counter in the mobile, there is a customer satisfaction machine, every time a customer service staff for a finished, even if customers rate the service staff. 2. Interactive survey system a. Regular surveys of customer service communications company satisfaction: if dropped rate it? Customer service attitude right? Timely? Where there is no mobile phone signal over it? b. Periodic surveys of communications products company awareness in the user mind: such as investigation fixed telephone users can now call long-distance direct dial much? Or dial IP more? Regular use of the telephone QQ chat? c. Communication before the introduction of new products, the market for some time do first questionnaire survey of user views on the upcoming new products, will use the charges are satisfied with the pricing? Quantitative feedback: 1. Tel feedback: when customers use mobile...
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...phones use both voice and data sent over digital wireless connections to transmit their signals. A cell phone is used for full duplex two-way radio telecommunications (for both voice and data) over a cellular of stations known as cell sites. Landline Phones – Landline phones use analog voice. They are connected to the Central office by a local loop that is 2 copper wires in a twisted pair. Landline phones get their power from this local loop. Also call POTS nowadays or Plain Old Telephone Service. SMS/Text Messaging – SMS stands for Short Message Service. The control channel (a pathway from your cell phone to the cell tower) provides the pathway for SMS messages. When you send an SMS message, the message flows through the SMSC, then to the tower, and the tower sends the message to the phone as a little packet of data on the control channel. Fax Machines – Fax Machines connect to another device on the other end of the line. They convert the images to data and transmit them over the analog telephone lines. If the spot of paper that the photo cell was looking at were white, the fax machine would send one tone; if it were black, it would send a different tone. Pagers – pagers work on radio waves similar to cell phones. When someone calls a pager and inputs a number it gets sent to the pager via a data packet. A pager is primarily used in hospitals, any office that is bound by emergencies and time constraints like fire stations, security services, coastal agencies, police and lifeboat...
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...Business Communication Trends Simone N. Gary COM/285 August 30, 2010 Gary Smith Business Communication Trends Communication plays a very important role in an organization. In fact, it is said to be the life wire of the organization. Nothing in the universe, human or otherwise, that does not communicate; though the means of communication may be very different. Communication is an essential component for a business to be successful. “Without a good line of communication mistakes will be made that could cost the company wasted time, wasted effort, lost goodwill, and legal issues” (Locker & Kienzler, 2008). New discoveries within the technological world are made every day. These changes are causing businesses to upgrade quickly and adjust to the new technology. One of the major changes is communication. Businesses are now communicating though social-networking tools, portable media players, personal digital assistants (PDAs), and cell phones. Communication helps me manage daily activities. I am employed as a financial coordinator for Fresenius Medical Care. Upon my arrival at work I set up my computer with needed programs to assist my patients. My position requires that I travel to several facilities within Texas on a daily basis, so my employer communicates with me via email, instant messenger, or my company cell phone. Without these lines of communication within my company, I would not have access to vital information to perform my job. “The...
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...I was choossen by the Dirt Bikes’ management team, because they are concerned about how much money is being spent on communicating with people inside their organization as well as outside the organization. They are also concerned as to how much money is being spent to obtain information regarding productions in the motorcycle enterprise and the global economy. Now Dirt Bikes provides Internet access to all employees who use desktop computers with in their company, and I have been asked to investigate how Internet tools and technology could be used to help Dirt Bikes’ employees communicate and obtain information more efficiently. In doing so I will also cover the benefits of implementing Intranets in Dirt Bikes’ departments ofmarkting, human resources, production,sales, and manufacturing . in Addition, I will also suggest other tools on the internet that are going to help the organization as well as the benefits of providing wireless access to Dirt Bikes’ employees and its effect on the organization. Our goal is to have the company be more productive and in the end ultimately saveing time and money. . My Recommendations Since we already know that the Dirt Bikes company provides Internet access to the employees using desktop computers, I feel that it makes more sense to create a private network while using there existing network connections as well as creating the Intranet that supports wireless technology as well. basically an Intranet is the network of networks which...
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...E-Business : Voice over IP Faculty of Computer Science and Automatic Control Politehnica University of Bucharest 313 Splaiul Independenţei ROMANIA Abstract: - Electronic business, commonly referred to as "eBusiness" or "e-business", or an internet business, may be defined as the application of information and communication technologies (ICT) in support of all the activities of business. Commerce constitutes the exchange of products and services between businesses, groups and individuals and can be seen as one of the essential activities of any business. Electronic commerce focuses on the use of ICT to enable the external activities and relationships of the business with individuals, groups and other businesses. Electronic business methods enable companies to link their internal and external data processing systems more efficiently and flexibly, to work more closely with suppliers and partners, and to better satisfy the needs and expectations of their customers. Key-Words: - VoIP, gatekeeper, endpoint, gateway, softphone, asterisk 1 Introduction E-business involves business processes spanning the entire value chain: electronic purchasing and supply chain management, processing orders electronically, handling customer service, and cooperating with business partners. Special technical standards for e-business facilitate the exchange of data between companies. E-business software solutions allow the integration of intra and inter firm business processes. E-business...
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