...Don’t Call Implementation Act, 2003 And Telephone Consumer Protection Act, 1988 Bryan Allen BIS/220 December 11th, 2012 Jadie Giorgis Has there ever been a time when dinner is just about to start and in the middle of saying prayer the phone rings? Dad gets up to answer the phone and on the other end is a telemarketer. The telemarketer is trying to sell something and dad isn’t interested; its dinner time he says, or maybe it is some voice recording selling something. It has happened to just about everyone. Because there have been advances in information technology; the result has been the creation of Acts of Congress to address the ethical issues which could violate our right to privacy. In this essay two Acts will be discussed: The Telephone Consumer Protection Act of 1991 and The Do Not Call Implementation Act of 2003. Both acts have to deal with our rights to privacy. “In 1991, Congress passed the Telephone Consumer Protection Act (TCPA), the first federal law regulating the actions of legitimate telemarketers. Its purpose is to strike a balance between protecting the rights of consumers and allowing businesses to use telemarketing effectively. Regulated by the Federal Communications Commission (FCC), this law requires telemarketers to formalize their existing policies and, where necessary, create new ones to bring their operations into compliance with the following main restrictions” (code of ethics, 2005)...
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...Information Technology Acts Paper Mary Pickens BIS/220 September 6, 2012 Arthur Ward Information Technology Acts Paper There were many advances in the information technology industry that resulted in new ethical and legal issues deeming it necessary for the government to create and also implement Acts. The two that will be discussed in this paper are the Fair Credit Reporting Act of 1970 and the Telephone Consumer Protection Act (TCPA) of 1991. This paper will explain why these Acts were created and what they are to protect against. The Fair Credit Reporting Act of 1970 was created to promote accuracy, fairness, and the right to privacy of personal information assembled by Credit Reporting Agencies. These agencies create and compile information into reports on individuals and companies for businesses who may be issuing lines of credit or any other business dealing with lending money or receiving payments. Requesting these credit reports include organizations such as credit card companies, banks, employers, and in many cases landlords. What the Fair Credit Reporting Act of 1970 does is provides important protection for consumer investigatory reports, credit reports, and employment background checks. The Act was created due to the growth of the Retail credit industry and their ability to buy many of the smaller credit reporting agencies that were now expanding their business to insurers and employers. This gave them the power to deny services and opportunities...
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...Running Head: INFORMATION TECHNOLOGY ACTS Information Technology Acts BIS/220 The Telephone Consumer Protection Act (TCPA) and Do Not Call Implementation Act are two necessary laws that help protect the consumers. These were put in place to prevent harassment to the consumer. The technology in telecommunication has improved in so many ways that rules were a must in the growing out of control Telemarketing industry. The rules were basic and simple in a couple ways, and with the rule made this industry more ethical and tolerable by the consumers. The TCPA made the rules of calls are only aloud between the hours of 8:00 am to 9:00pm local times. Another is there is not mechanical voices allowed. The Do Not Call Implementation Act goes hand in hand with TCPA. The List was signed in by President Bush on Sept 2003. This would allow the consumer the ability to get on the do not call list for 5 years. Then in 2007 it was changed that once on the list you did not come off. Before the rules came into effect the telecommunication industry was able to do whatever it wanted and with no cost to consumer wellbeing. They would call at any hour of the day even sometimes from different time zones. Making them the most despised industry in the word. But the corporate world and owners did not care because this was a Billion dollar industry. With that type of money the better the technology became and the more money they made. But thanks...
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...Information Technology and the Rise of Ethical Issues The purpose of this research is to identify what are the advances in information technology that resulted in new ethical issues necessitating the creation of the Telephone Consumer Protection Act (TCPA), 1991, and the Children’s Online Privacy Protection Act (COPPA), 1998. To start examining the ethical issues of each act it was necessary to understand the meaning of the act and who the act affected. Each act applied to different age groups yet pertained some of the same ethical issues for the creation of each act. Once the meaning behind the acts were identified, the ethical issues were easy to recognize. Information Technology Information technology dramatically has changed the course of business in a rapid pace toward humanity. These advancements have made conducting business effective and efficient by the use of larger data storage, auto dialers, auto recordings, and identifiers, such as cookies or IP addresses to learn personal information. However, these advancements come with drawbacks that include morally and ethically wrong destruction toward individuals with their privacy and safety. Creation of Acts The Telephone Consumer Protection Act (TCPA), 1991 was established for the consumers that did not wish to have telemarketers calling. The advancements in technology were enabling businesses to call residential phone numbers as well as sending facsimiles to market and sell products. The phone calls were...
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...Computer Communication Acts Carla Brooks BIS/ 220 October 8, 2012 Professor W. Paul Borowski Have you ever been sitting at home at dinnertime and the phone rings? Everyone jumps to get the phone; on the other end of the line is a person trying to sell you windows, doors, or something else. It is one of the most annoying phones calls of the day because, that is the time of day that everyone is sitting down and relaxing and being a family. There are two acts in place to help with the calls from telemarketers. Unfortunately, there are rules to every act and they may not stop all telemarketing calls but will help with them. One act is the “Do not Call Implementation Act of 2003” and the other is the “Telephone Consumer Protection Act (TCPA) of 1991. The Telephone Consumer Protection Act of 1991 also known as the United States Congress passed TCPA in 1991. President George H. W. Bush signed act and passed as a law but it was a revision of the Communications Act of 1934. The TCPA act helps with the restricting telephone calls from solicitors and the use of automated telephone equipment. As time progress and new advancements made in the communication world amendments’ will continue to made to these types of acts. In 1991, Congress passed the TCPA due to the advancement in communication technologies such as the automatic dialing systems, artificial or prerecorded voice messages, SMS text messages, and fax machines. (Wikipedia, 2012) The advances in communication that brought...
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...Computer Communication Acts Carla Brooks BIS/ 220 October 8, 2012 Professor W. Paul Borowski Have you ever been sitting at home at dinnertime and the phone rings? Everyone jumps to get the phone; on the other end of the line is a person trying to sell you windows, doors, or something else. It is one of the most annoying phones calls of the day because, that is the time of day that everyone is sitting down and relaxing and being a family. There are two acts in place to help with the calls from telemarketers. Unfortunately, there are rules to every act and they may not stop all telemarketing calls but will help with them. One act is the “Do not Call Implementation Act of 2003” and the other is the “Telephone Consumer Protection Act (TCPA) of 1991. The Telephone Consumer Protection Act of 1991 also known as the United States Congress passed TCPA in 1991. President George H. W. Bush signed act and passed as a law but it was a revision of the Communications Act of 1934. The TCPA act helps with the restricting telephone calls from solicitors and the use of automated telephone equipment. As time progress and new advancements made in the communication world amendments’ will continue to made to these types of acts. In 1991, Congress passed the TCPA due to the advancement in communication technologies such as the automatic dialing systems, artificial or prerecorded voice messages, SMS text messages, and fax machines. (Wikipedia, 2012) The advances in communication that brought...
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...Technology Acts Jeff Coufal BIS/220 11-07-2012 Steven Posey Information Technology Acts The telephone was invented in 1870; it was a major technological breakthrough. Before the telephone the telegraph was widely used but communication was limited to the dot and dash Morse code. By developing infrastructure through the years the telephone has become a convenient and effective method of communication. Eventually it was common for households to have a telephone. This provided a new method of advertising and increased sales opportunities for business. According to "Callcentrehelper" (n.d.), “Call centers were first utilized in the mid-1960’s, Private Automated Business Exchanges (PABX) began to be used to handle large numbers of customer contacts” (Early Automatic Call Distributors (ACD)). As the call centers became more sophisticated the telemarketing became an annoyance to both families and businesses. In response to the overuse of telemarketing, two critical pieces of legislation passed, the Telephone Consumer Protection Act (TCPA) of 1991 and Do Not Call Implementation Act of 2003. These two pieces of legislation complement each other. The Do Not Call Implementation Act provided the public the opportunity to add their telephone number to The National Do Not Call Registry. This registry is managed and enforced by the Federal Trade Commission (FTC). The Do Not Call legislation provides a national data base and the Telephone Consumer Protection Act restricts...
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...Information Technology Acts Paper Esan Williams BIS/220 June 11, 2012 Professor Evie Garrreau Advances in information technology (IT) are meant to improve various aspects of life. Unfortunately, IT advances are resulting in a growing amount of ethical issues. The major ethical issues associated with IT advancements are privacy, property, accuracy, and ease of access to sensitive information. Privacy can easily be breached when information is stored in databases and shared over networks. Ethical issues due to advances in IT call for the creation of new acts to protect consumers. The Telephone Consumer Protection Act (TCPA) of 1991 and the Do Not Call Implementation Act of 2003 are two perfect examples of Acts being created as direct results of IT advancements coupled with ethical issues. The advances in information technology that resulted in new ethical issues necessitating the creation of the TCPA of 1991 and the Do Not Call Implementation Act of 2003 consisted of computer networks, predominantly the Internet, allowing organizations to collect, combine, store, and share massive amounts of data on institutions, groups, even individuals (Rainer & Cegielski, 2011). Access to specific consumer demographic information basically became potential leads for telemarketing organizations. Once the leads were accessed, telemarketing businesses used call centers to push the products or services they sold. IT advances forced Congress’ hand to offer some semblance...
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...of people around the world since the 1980’s when companies began to use the telephone in order to market and sell their new products. There have been two Acts passed in order to attempt to alleviate this problem of telemarketing and also to keep the privacy of people’s homes a sacred thing. The first Act is the Telephone Consumer Protection Act (TCPA) which was passed in 1991 due to the rising amount of solicitation calls to consumers in the privacy of their own homes. This Act determined rules that all telemarketing companies were to abide by when soliciting consumers in the privacy of their own homes. A few of the rules were such things as providing the consumer with the solicitors name, the company they are calling on behalf of, and a valid address and phone number that the company can be contacted at. The Act also limited the hours in which solicitors were able to make phone calls to consumers in their homes to between 8 A.M. and 9 P.M. as well as being required to abide by a “do not call list” which consumers can request to be placed on so that no further contact from that company may be made to them. On June 11th, 2003 President George W. Bush signed the Do-Not-Call Implementation Act into law. The Do-Not-Call Implementation Act is a supplement to the TCPA which attempts to further negate unwanted solicitation calls. Any companies that do not abide be these laws can be lawfully sued by consumers as well as the State being able to initiate a civil action lawsuit...
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...Information Technology Acts As Information Technology advances on a daily basis major ethical issues arise along with it. Information technology improves ways of communication in both business settings, and personal life settings. Information technology advances are resulting to major ethical issues which include: easy access to sensitive information, and privacy (Vandenbosch, 2004). The Telephone Consumer Protection Act of 1991 and the Do Not Call Implementation Act of 2003 are acts that were created as direct results of information technology advancements. I believe the advancement of communicational devices has created new ethical issues for the society which necessitated the creation of both the Telephone Consumer Protection Act of 1991, and the Do Not Call Implementation Act of 2003. Both acts prohibit blocked unsolicited advertising via communicational devices. Getting a phone call at odd hours from a telemarketer can be very annoying; this is one of the ethical issues that came up. It is unethical to call someone to try and sell something they are not interested in, and to make matters worse you get the phone call around 6.00 AM in the morning or at 10.00 PM. Despite wanting to advertise or sell to consumers; this is not ethical. Consumers are protected from receiving unwanted phone calls from telemarketers. The Telephone Consumer Act was implemented to stop the telemarketers and to regulate the selling of personal information, and to restrict calling residential...
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...like privacy, property, and accuracy, as people began to share their personal data over networks. These major issues brought new laws to defend consumers, for example The Telephone Consumer Protection Act (TCPA) of 1991, and the Do Not Call Implementation Act of 2003 form after Information Technology began to grow so fast creating ethical issues over customers information shared on networks. The new laws Telephone Consumer Protection Act 1991 and Do Not Call Implementation Act 2003 were necessary as information technology progress creating ethical issues over the years. References: Introduction to Information Systems: Enabling and Transforming Business, 3rd Edition R. Kelly Rainer, Casey G. Cegielski ©2011 Advances in information technology (IT) are meant to improve various aspects of life. Unfortunately, IT advances are resulting in a growing amount of ethical issues. The major ethical issues associated with IT advancements are privacy, property, accuracy, and ease of access to sensitive information. Privacy can easily be breached when information is stored in databases and shared over networks. Ethical issues due to advances in IT call for the creation of new acts to protect consumers. The Telephone Consumer Protection Act (TCPA) of 1991 and the Do Not Call Implementation Act of 2003 are two perfect examples of Acts being created as direct results of IT advancements coupled with ethical issues. The advances in information technology that resulted in new...
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...Information Technology Acts Essay Any Name BIS/220 #1 March 2, 2011 Your Instructor Information technology is forever advancing, especially when it involves telecommunications and protecting consumers from unwanted telemarketing calls. In the late 1980s I acquired my first customer service representative position with a major telecommunications company. My job was to contact “cold call” customers to offer products and services on behalf of their Account Representative. There was not a customer database for telemarketing at that time; the information technology tool used consisted of a list of business names and telephone numbers. This information was retrieved and available for anyone who chose to purchase from list service to use with the intent of telemarketing. Although this appeared to be an unethical business practice, it was legal because if the consumers name and numbers were sold to list services. Something had to be done to prevent unsolicited phone calls and to protect consumers from these unethical business practices. The Telephone Consumer Protection Act (TCPA), 1991 was implemented to regulate unwanted advertising calls and fax telemarketer calls. This was necessary because consumers would receive prerecorded and unidentified calls from companies in which they have had no prior business dealings with all times of the day and evening on both their landline and fax line. According to Senator Fritz Hollings (2009), the bill’s original sponsor, said,...
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...IT Advances Cause Acts to Be Created Telemarketers have been interrupting individuals for ages. Telemarketers call anytime, wanting individuals to donate, vote for or against, and purchase items. In an effort to address a growing number of telephone marketing calls, Congress enacted in 1991 the Telephone Consumer Protection Act (TCPA) (FCC, 8/02). Within 11 years after the creation of the TCPA Act, the Do Not Call Implementation Act, 2003 was created. The Do Not Call Implementation Act, 2003 goes hand-in-hand with the TCPA. The Do Not Call Implementation Act limits the phone numbers telemarketers are allowed to call. Telemarketers were using autodialing and pre recorded messages to make their pitches to individuals throughout the United States. No matter the time or day these calls would constantly make the phone ring. The Telephone Consumer Protection Act, 1991 protects these individuals from receiving these types of calls. The telemarketing companies can only call from eight A.M. to nine P.M. The telemarketing company’s received strict rules toward their auto dialing machines. The companies must announce their name and give the name and address of the business they are calling for. Calls are not allowed to be made with phony voices, no recordings to cell phones, and the individual cannot be charged for the call. Telemarketing companies are subject to fines ranging from $500 to $1,500 for each violation. In 2003 the national Do not Call Registry was created....
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...The Telephone Consumer Protection Act of 1991 (TCPA) was established to protect people from the increasingly intrusive methods employed by telemarketers. Information technology advances such as auto-dialers, predictive dialers, and automated faxes made it easier to reach large numbers of businesses and households in a relatively short time. These methods were not only highly annoying to consumers, but through the use of these devices, telemarketing companies were also passing some of the cost of marketing onto the consumer. Consumers on the receiving end of numerous calls from various companies throughout the day were spending time that could have been spent in other activities and were rightly frustrated about the loss of their time. In the case of automated faxes, resources such as paper, ink, and even the data connection being used to receive what is essentially junk mail was a cost the consumer had no way to avoid. Fortunately, lawmakers responded to this unethical action of telemarketing companies with the TCPA. Specifically, the law makes it illegal to use auto-dialers and pre-recorded voice messages to make sales calls to emergency phone lines, medical offices, hospital rooms, homes for the elderly, paging services, or cellular phones. It also requires the recipient of pre-recorded telemarketing calls to give prior consent to receive the calls. It also made it illegal to send unsolicited fax messages. The law also gave states their own authority to regulate...
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...disadvantages. Technology in the workplace also causes distractions in the workplace. Instead of accomplishing the tasks at hand they might get on youtube and watch a video. It may make employees lazy and too dependent on technology. It also kills creativity and skills. In conclusion to this summary I identified some pros and some cons to Technology and Networks in the workplace. Comes to show that though we like the advantages of Technology in the workplace it also comes with challenges. Making it risky. References Children's online privacy protection act (COPPA). (n.d.). Electronic privacy information center. Retrieved from http://epic.org/privacy/kids/ Rules and regulations implementing the telephone consumer protection act (TCPA) of 1991; final rule. (2003, July). Federal register, 68(143), 2-3. Retrieved from http://www.ftc.gov/os/2003/09/dnciareportappendb.pd Telemarketing and the telephone consumer protection act (TCPA). (n.d.). Electronic privacy information center. Retrieved from http://epic.org/privacy/telemarketing/...
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