...1 . 1 . Building long-term relationships with customers A company's success in establishing long-term customer relationships typically requires close working relationships with many different companies. The act of developing long-term profitable customer relationship will not only create wealth for the company but is also another good way of ensuring the retention of customers and thereby the survival and profitability of the company. Michael Dell founded Dell Computer Corporation with $1000 when he was a college student at the University of Texas at Austin in 1984. Today, Dell is the worlds leading direct Computer Systems Company with annual revenues in excess of $31 billion and over 34,000 employees. The major reason is that Michael Dell revolutionized the computer industry by introducing the direct model. The basic direct model aims to deliver a superior customer experience through direct, comprehensive customer relationships, cooperative research and development with technology partners, computer systems custom-built to customer specifications, and service and support programs tailored to customer needs. Marketing has traditionally been viewed as the sales generating business function. This sales orientation sometimes leads firms to focus too much on generating sales in the short run, with little consideration for customer retention or profitability over the long term. Luckily, the short-term sales orientation is being replaced by more of an emphasis on developing,...
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...Opre.315.002 Test 2 take home part (no solution) Direction: Show work or circle the letter of the most correct response. Points related to each question are marked before the question. This test like in class part is worth 100 points. This test has 1 free point. Problem 1 A credit union wants to make investments in the following: The firm will have $2,500,000 available for investment during the coming year. The following restrictions apply: • Risk-free securities may not exceed 30% of the total funds, but must comprise at least 5% of the total. • Signature loans may not exceed 12% of the funds invested in all loans (vehicle, consumer, other secured loans, and signature loans). • Consumer loans plus other secured loans may not exceed the vehicle loans. • Other secured loans plus signature loans may not exceed the funds invested in risk-free securities. (12) Formulate a linear program to find the solution for this problem: (12)How should the $2,500,000 be allocated to each alternative to maximize annual return? What is the annual return? Complete the following table Answer: Diff: 3 Page Ref: 122-127 Section Heading: An Investment Example Keywords: investment AACSB: Analytical thinking Problem 2 Atwitter The college director of global activities was hopeful that the print ads in the school newspaper and 30 second spots on the campus radio station would spur some interest...
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...English 121 S01 Instructor: Neale Barnholden First Draft Essay Assignment Due 24 February 2015 This assignment is a more formal version of the previous assignment, in that it must be written in the form of a complete essay draft. Please write at least four pages, but not more than four pages. You may choose to expand the previous assignment, or you may begin a new essay. Bear in mind that you will be asked for a third essay, so you may wish to use this essay to explore ideas and lines of argument. You will receive a letter grade for this essay, and the essay will be worth 25% of your course mark. Your paper should follow MLA citation and include both parenthetical citations and a Works Cited page. If you have questions about MLA style, please consult a writing guide such as the Online Writing Lab at Purdue University. Do not commit plagiarism: any sources consulted or referred to in your essay must be cited. Any flaws with your citations will be pointed out and corrected. The essay is due, in hard copy, in class Tuesday 24 February 2015 at the beginning of class. Your essay should be printed with black ink on white paper, with a page limit of 4 pages double-spaced in length (use 12 point type of a standard typeface such as Times New Roman, with one inch margins on every side), and stapled. Please include your previous Essay Proposal assignment with this essay when you hand it in....
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...CHAPTER 7 UNDERSTANDING NETWORK EFFECTS Introduction * Network effects: When the value of a product or service increases as its number of users expands * Also known as network externalities or Metcalfe’s Law * When network effects are present: * The value of a product or service increases as the number of users grows * They’re among the most important reasons you’ll pick one product or service over another Where’s all that Value Come From? * The value derived from network effects comes from three sources: * Exchange * Exchange creates value and every product or service subject to network effects fosters some kind of exchange * Staying power: The long-term viability of a product or service * Networks with greater numbers of users suggest a stronger staying power * Complementary benefits: Products or services that add additional value to the network * The three value-adding sources work together to reinforce one another in a way that makes the network effect even stronger * When users exchanging information attract more users, they can also attract firms offering complementary products * When developers of complementary products invest time writing software switching costs are created that enhance the staying power of a given network One-Sided or Two-Sided Markets? One-sided markets * A market that derives most of its value from a single class of users * Have same-side...
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...My variety of different experiences will help me contribute to the diversity in the Physical Therapy Program. One of my experiences that really stand apart from others is my participation in a mission trip to Honduras. I joined students from the University of Connecticut Health School to provide free healthcare to inhabitants of small villages and cities in the area. The trip taught me the importance of providing healthcare to poverty stricken areas and the effect it can have on the communities. The experience also really cemented the importance of being tolerant of different cultures and areas of the world. You need to be truly passionate about providing a better life for the people that come from less fortunate circumstances, but also understanding of their ways of life. If you are doing something just because you think it looks good and would benefit yourself; your goals become very transparent and those you are helping can tell right away you aren’t really there for them. There was no greater feeling then seeing the smile on the children’s faces while we worked with them to get them better or the clear look of thankfulness on the people who will never take what we provided them for granted. I would love to have the opportunity to provide physical therapy to similar areas of need, which I can successfully contribute to the program at MGH IHP. I have also had different experiences relating directly to the field that have all been quite diverse. My first...
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...ACADEMIC CALENDAR BINUS BUSINESS SCHOOL Term 14T2 MON Date Session TUE Date Session WED Date Session THU Date Session FRI Date Session Rev.1 SAT SUN Date Date 11 Aug 2014 1 2 3 4 5 6 7 8 9 10 11 12 3 12 19 26 2 9 16 23 30 7 14 21 28 4 1 2 3 4 5 6 7 8 9 10 11 12 13 20 27 3 10 17 24 1 8 15 22 29 5 1 2 3 4 5 6 7 8 9 10 11 12 FE FE 14 21 28 4 11 18 25 2 9 16 23 30 6 13 1 2 3 4 5 6 7 8 9 10 11 12 FE FE 15 22 29 5 12 19 26 3 10 17 24 31 7 14 1 2 3 4 5 6 7 8 9 10 11 12 FE FE 16 23 30 6 13 20 27 4 11 18 25 H 1 8 15 17 H 24 31 7 14 21 28 5H 12 19 26 2 9 16 18 25 1 8 Sep 2014 15 22 29 6 Oct 2014 13 20 27 Nov 2014 10 Thu, 17 July 2014 : Thu, 23 July 2014 : Fri, 24 July 2014 : TBA : FE 11 FE 12 Kick-Off Meeting (for lecturers only) New Intake Briefing Case study & Buss Math Simulation Outbound FE H : : : : Final Exam No Class National Holiday Study Period Term 14T2 17 Aug 2014 : Holiday - Independence Day 5 Oct 2014 : Holiday - Idul Adha 1435 H 25 Oct 2014 : Holiday - 1 Muharam 1436 H 3 & 4 Nov 2014 : Study Period 5 Nov - 14 Nov 2014 : Final Exam Period Jakarta, 18 March 2014 Firdaus Alamsjah, Ph.D. Dean of Programs, BINUS Business School...
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...CHAPTER 4 PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA This chapter presents the data gathered, analysis and interpretation of data. The study focused on the Study Habits of Tourism Students of College of the Holy Spirit. It initially determines the demographic profile of the respondents. Problem 1: What is the demographic profile of the respondents. Age Number of Respondents (f) Percentage (%) 16 – 17 7 14% 18 – 19 24 48% 20 – 21 12 24% 22 – 23 5 10% 24 – 25 2 4% Total 50 100 Table 1 Frequency Distribution of the Tourism Students According to Age Table 1 shows the frequency distribution of tourism students according to their age. Most of the students belonged to the age bracket of 18-19 years old having the biggest percentage of 48% with 24 respondents. The second biggest percentage belonged to the age bracket 20-21 having 24% with 12 respondents. The least percentage, 4% belonged to the age bracket 24-25 years old with 2 respondents, both irregular students. Gender Frequency (f) Percentage (%) Male 0 0 Female 50 100 Total 50 100 Table 2 Frequency Distribution of the Tourism Student According to Gender Table 2 presents the frequency distribution of the respondents according to gender. Based on the table, there were no male tourism students enrolled at College of the Holy Spirit, meaning all of the respondents were female with a total number of 50, equivalent to 100%. Year/Level Number of Respondents (f) Percentage (%) BSTM II 8 16% BSTM III...
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...Number of Persons Years Fig 1. Showing the Ages of Respondents Fig 2. Showing the Responses to the Definitions of Globalization by persons Fig 3. Showing whether Technology has a relationship with Globalization by persons’ Responses With respect to question number 3, Persons’ thoughts of whether Globalization is Important: All thirty- two (32) persons replied with – Yes No persons replied with – No Reasonability of Technology Technology as the Most Reasonable way to contribute to Globalization | Quantitative Response of Persons | Yes | 20 | No | 12 | Table 1. Showing the response of persons in terms of whether Technology is the Most Reasonable way to contribute to Globalization With respect to question number 5, Persons’ thoughts of whether a Country/ State should strive for Globalization if they could afford it: All thirty- two (32) persons replied with – Yes No persons replied with – No Ways in which Technology can contribute to Sectors of Society | Quantitative Response of Persons | Transport | 0 | Agriculture | 0 | Health | 0 | Infrastructure | 0 | All | 30 | Agriculture, Health & Infrastructure | 1 | Health & Infrastructure | 1 | Impact of Technology Table 2. Showing the response of persons in terms of Ways in which Technology can contribute to Sectors of Society Fig 4. Showing the...
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...a) Marketing concept Deutsche Lufthansa is the flag carrier of Germany and the largest airline in Europe in terms of overall passengers carried. The name of the company is derived from Luft (the German word for "air"), and Hansa (after Hanseatic League, the powerful medieval trading group). The airline is the world's fifth-largest airline in terms of overall passengers carried, operating services to 18 domestic destinations and 183 international destinations in 78 countries across Africa, Americas, Asia and Europe. Together with its partners Lufthansa services around 410 destinations. With over 722 aircraft it has the third-largest passenger airline fleet in the world when combined with its subsidiaries. d) Marketin Mix - when marketing its products firms need to create a successful mix of: · the right product · sold at the right price · in the right place · using the most suitable promotion. To create the right marketing mix, businesses have to meet the following conditions: · The product has to have the right features - for example, it must look good and work well. · The price must be right. Consumer will need to buy in large numbers to produce a healthy profit. · The goods must be in the right place at the right time. Making sure that the goods arrive when and where they are wanted is an important operation. · The target group needs to be made aware of the existence and availability of the product through promotion. Successful...
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...edn e sda y T hursd a y Fri da y S atu rd a y 1 New Year’s Day 2 3 4 5 6 7 8 JANUARY 2011 9 10 11 12 13 14 15 16 17 18 19 20 Thaipusam * 21 22 23 24 Supplementary and special (deferred) examinations commence. 25 ^^ Lectures end. 26 27 28 Supplementary and special (deferred) examinations conclude. 29 30 31 ^^ Swot Vac begins. * Semester Begins/Ends Examination period begins Subject to change Important Dates Mid-Term Break Public Holiday ^^ August Cohort Sun da y M onda y 1 T uesd a y 2 W edn e sda y T hursd a y 3 Chinese New Year * Fri da y 4 Chinese New Year * ^^ Swot Vac ends. S atu rd a y 5 6 7 Summer semester examinations commence. ^^ Examination begins. 8 9 ^^ Examination ends. 10 Summer semester examinations conclude. 11 Last day to add semester one or fullyear off-campus learning units without risk of late enrolment penalty. 12 FEBRUARY 2011 13 14 15 Prophet Muhammad’s Birthday 16 17 18 19 20 21 Orientation week commences (all new students). * 22 23 24 25 Orientation week concludes. * 26 27 28 Semester one teaching period commences. * Semester Begins/Ends Examination period begins Subject to change Important Dates Mid-Term Break Public Holiday ^^ August Cohort Sun da y M onda y 1 T uesd a y 2 W edn e sda y T hursd a y 3 Release...
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...gain again or worst you may never have it at all. So the time these are wasted for nothing, for sure the blame for this mistake will be felt truly. When looking at the profile of those students who are working and at the same time is studying, you would notice that they never dare wasting their time. For them, every second counts. Make an observation and you will find out that almost all of the working students are working too hard to finish their studies. For them, wasting their effort, time and money is such a big mistake. OBJECTIVES OF THE STUDY The objective of studying this matter is to know the profile of the working students and the implication on the class standing. Specifically, they need to answer these following questions: 1. What was the working students are going through while they are studying and at the same time working? 2. What are the statuses of the working students when it comes to their grades and their participation in class?...
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...similar meaning in the same context . 1. Help a customer. ssaits 2. Agree to do something. nnscoet 3. Make something clearer. aylrifc 4. Book a restaurant table. veerres 5. Control a process or activity. ergateul 6. Examine information in detail. alseyan 7. Collect information. tgaehr 8. Speak to an audience. rsedsad 9. Choose something. celeste 10. Produce or make good sales of a product. ereengat 11. Manage or organise a department. stainierdm 12. Verify something is true. nmfcori 13. Examine financial accounts. duita 14. Give information or instructions to your staff. erbfi 15. Tell somebody about an event that has happened. taeler 16. Measure the effect of something. nafytqui 17. Remove something from a sum of money. cdutde 18. Require somebody to do something. lbioeg 19. Increase your area of operations. iwned 20. Take on new staff. mleyop 1. Finish making plans for something. ilifsena 2. Suggest something without saying it directly. yplim 3. Ask somebody for advice. ucsotnl 4. Make a process go faster. aeclrsteae 5. Deal with a problem. leahdn 6. Keep something for future use. etrina 7. Come to an interview. teadnt 8. Give or take a message to somebody. ecvyon 9. Make up for something you have done wrong. pensacteom 10. Reveal information to somebody. esolcsid 11. Settle an argument or disagreement. veslroe 12. Replace something with something similar. tetubstsui 13. Firmly tell somebody your terms or conditions. tadteic 14. Firmly state...
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...ACADEMIC CALENDAR BINUS BUSINESS SCHOOL Term 14T2 MON Date Session TUE Date Session WED Date Session THU Date Session FRI Date Session Rev.1 SAT SUN Date Date 11 Aug 2014 1 2 3 4 5 6 7 8 9 10 11 12 3 12 19 26 2 9 16 23 30 7 14 21 28 4 1 2 3 4 5 6 7 8 9 10 11 12 13 20 27 3 10 17 24 1 8 15 22 29 5 1 2 3 4 5 6 7 8 9 10 11 12 FE FE 14 21 28 4 11 18 25 2 9 16 23 30 6 13 1 2 3 4 5 6 7 8 9 10 11 12 FE FE 15 22 29 5 12 19 26 3 10 17 24 31 7 14 1 2 3 4 5 6 7 8 9 10 11 12 FE FE 16 23 30 6 13 20 27 4 11 18 25 H 1 8 15 17 H 24 31 7 14 21 28 5H 12 19 26 2 9 16 18 25 1 8 Sep 2014 15 22 29 6 Oct 2014 13 20 27 Nov 2014 10 Thu, 17 July 2014 : Thu, 23 July 2014 : Fri, 24 July 2014 : TBA : FE 11 FE 12 Kick-Off Meeting (for lecturers only) New Intake Briefing Case study & Buss Math Simulation Outbound FE H : : : : Final Exam No Class National Holiday Study Period Term 14T2 17 Aug 2014 : Holiday - Independence Day 5 Oct 2014 : Holiday - Idul Adha 1435 H 25 Oct 2014 : Holiday - 1 Muharam 1436 H 3 & 4 Nov 2014 : Study Period 5 Nov - 14 Nov 2014 : Final Exam Period Jakarta, 18 March 2014 Firdaus Alamsjah, Ph.D. Dean of Programs, BINUS Business School...
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...Question | Working | Answer | Mark | Notes | 1 | | | 3a + 7b | 2 | B2 for 3a + 7b oe(B1 for 3a or 7b oe) | 2 (i) (ii) (iii) | | | 1193111931123 | 3 | B1 caoB1 caoB1 cao | 3(a)3(b)3(c) | | | Points plottedPositive155 - 165 | 112 | B1 for correct points plotted ± 0.5 squareB1 for positive correlationB2 for an answer in the range 155 – 165(B1 for a line of best fit drawn if answer outside the range) | 4 | | 30 × 30 × 80 ÷ 6 × 6 × 1072000 ÷ 360Or 30 ÷ 6 × 30 ÷ 6 × 80 ÷ 105 × 5 × 8 | 200 | 3 | M1 for 30 × 30 × 80 ÷ 6 × 6 × 10 Or 30 ÷ 6 × 30 ÷ 6 × 80 ÷ 10M1 for 72000 ÷ 360 Or 5 × 5 × 8A1 cao | *5(a)*5(b) | | | Response boxes too vagueNo time period or vague response boxes | 11 | C1 for a valid explanationC1 for a valid explanation | 6(a)6(b) | | | | 22 | B2 cao(B1 for a 2x3 rectangle only)B2 for an accurate 3D sketch(B1 for a 3D sketch with an “L’- shaped cross section) | 7 (i) (ii) | | 180 – 113 | 67corresponding (alternate) anglesangles on a straight line sum to 180o | 4 | M1 for 180 – 113A1 caoB1 for corresponding (alternate) anglesB1 for angles on a straight line sum to 180o | 8(a)8(b) | | | Diagrams drawn, bar charts, pie charts, frequency polygon, stem & leafGerman marks higher than French marks, for example | 31 | B3 for fully labeled comparative diagrams(Deduct one mark for each omission or error type)B1 for any correct comparison made | 9 | | Sports 4 all: 5 + 4.5 x 12 = £59Edexcel: 70 x 4/5 = £56Keef’s: 50 x 1.2 = £60 | Edexcel...
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...|Question |Working |Answer |Mark |Notes | |1(a) | |(400 – 308)/2 + 1 |47 |2 |M1 for (400 – 308)/2 or 46 seen | | | | | | |A1 cao | | | | | | | | |1(c) | | |2n – 1 |2 |B2 cao | | | | | | |[B1 for 2n ± k where k ≠ -1] | |2(a) | | |4 5 6 7 8 |2 |B2 for a fully correct table | | | | ...
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