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Analyzing an Annual Report

Walgreens 2013 Annual Report Analysis
Walgreens is the largest pharmacy retail chain in the United States since 1901. It had 2013 net sales for $72.2 billion and net earnings for $2.5 billion. The company has 248,000 employees, and 8,582 locations in the world. Walgreens provides access to consumer goods and services, plus pharmacy, photo studio, health and wellness services in the United States .The mission statement of Walgreens is about more than just drugs for sick people and positions the company as a retailer of wellness. At Walgreens, everything is designed to help people get, stay and live well. In its 2013 annual report, Walgreens : features personal stories and photos of shoppers who had satisfied experiences with Walgreens to show investors that Walgreens create a Well Experience by transforming the customer service across all touch points, channels and formats; Highlights in text and photos how people benefits with Walgreens health services to show investors that Walgreens transform the role of community pharmacy to take social responsibility ; and emphasizes in text and photos Walgreens’ international reach to show investors that company has established an efficient global platform. By focusing efforts on these strategies, Walgreens is restoring the traditional drugstore model for its success.

Walgreens use personal stories and photos of shoppers who had satisfied experiences with Walgreens to show investors that Walgreens create a Well Experience by transforming the customer service across all touch points, channels and formats. For example, Raymond Eulo raised his daughter Francesca as a single father. When Francesca was just 11 years old, her father suffered a heart attack. She takes care of her father since she was a teenager, helping him test his blood sugar, and administering medications for

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