Excellence in Business Comm., 10e (Thill)
Chapter 1 Achieving Success Through Effective Business Communication

1) Communication is the process of
A) transferring information and meaning.
B) listening actively.
C) writing messages.
D) speaking to others.
E) none of the above.
Answer: A
Explanation: A) Communication is the process of transferring information and meaning between senders and receivers, using one or more written, oral, visual, or electronic media. The other answers are only part of the communication process.
Diff: 2 Page Ref: 3
Skill: Concept
Objective: 1
AACSB: Communication Abilities
Learning Outcome: Discuss the challenges and importance of business communications.

2) When it comes to communication skills, employers express particular frustration with
A) experienced workers who shun new technologies.
B) recent college graduates who haven't learned how to adapt to a professional environment.
C) employees whose first language is not English.
D) male workers.
E) employees who believe they are tech-savvy.
Answer: B
Explanation: B) Not all situations call for the same type of communication skills. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you will gain a major advantage that will serve you well throughout your career. The other groups of employers are not necessarily going to have trouble communicating in a professional environment at all times.
Diff: 1 Page Ref: 3
Skill: Concept
Objective: 2
AACSB: Communication Abilities
Learning Outcome: Discuss the challenges and importance of business communications.

3) Stakeholders affected by the quality of business communication include
A) customers.
B) employees.
C) suppliers.
D) shareholders.
E) all of the above.
Answer: E
Explanation: E) Stakeholders are those groups of