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Instructor’s Manual
Operations and Process
Management: Principles and
Practice for Strategic Impact
Second Edition

Nigel Slack
Stuart Chambers
Robert Johnston
Alan Betts

ISBN: 978-0-273-71852-9

 Pearson Education Limited 2009

Contents
Part 1: Teaching Guide ........................................................................................................................................ 7
Chapter 1: Operations and processes.................................................................................................................... 8
Chapter 2: Operations strategy ........................................................................................................................... 12
Chapter 3: Supply network design...................................................................................................................... 19
Chapter 4: Process design 1 – positioning.......................................................................................................... 22
Chapter 5: Process design 2 – analysis ............................................................................................................... 26
Chapter 6: Product and service design processes ............................................................................................... 31
Chapter 7: Supply chain management ................................................................................................................ 34
Chapter 8: Capacity management....................................................................................................................... 37
Chapter 9: Inventory management ..................................................................................................................... 42
Chapter 10: Resource planning and

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