1) Dealer 0833389313 – login to Account holder 0718855505
Navigate to Overview landing page
Select SIM Menu item
31 May 2012: Retested successfully
2) Dealer 0833389313 – login to Account holder 0718855505
Navigate to Overview landing page
Select Billing | Transactions
Select Bill Request
Select Email from the Bill Request Type dropdown box
Submit, check the box then click Confirm button
31 May 2012: Retested successfully
3) 4) Unbilled
5) 6) Modify Payment Details
7) 8) PUK Request
AxisFault faultCode: {http://schemas.xmlsoap.org/soap/envelope/}BillingCustomerInfoQueryWS-SystemException faultSubcode: faultString: <E12118> Tuxedo error 103142 occurred. Tuxedo error message, <E103142> Service name 27718855505 is not valid for effective date as 31-05-2012 15:29:18.. faultActor: http://mtnsa.co.za/si/Billing/BillingCustomerInfoQuery faultNode: faultDetail: {}BillingCustomerInfoQueryWS:<Message><E12118> Tuxedo error 103142 occurred. Tuxedo error message, <E103142> Service name 27718855505 is not valid for effective date as 31-05-2012 15:29:18..</Message><MessageCode/><Info/><Request><ns1:BillingCustomerInfoQuery xmlns:ns1="http://mtnsa.co.za/si/Billing/BillingCustomerInfoQuery"> <ns1:Request> <ns1:MSISDN>27718855505</ns1:MSISDN> </ns1:Request>
</ns1:BillingCustomerInfoQuery></Request>
<E12118> Tuxedo error 103142 occurred. Tuxedo error message, <E103142> Service name 27718855505 is not valid for effective date as 31-05-2012 15:29:18..
9) 10) Select Subscriber MSISDN
Select SIM Menu item
11) Dealer login on behalf of an account holder Perform Upgrade – error occurs after the confirmation screen.
12) Perform Migration – error occurs after Confirmation screen
13) Login as Dealer - select Report
Select Transaction Report
Select Transaction Type: Services (or SIM Swap ref: 85014396)
Capture reference number: 85014393, then submit – “search return no results” even though the service (or SIM Swap) was successfully activated/performed.
01 June 2012: Rejected – this is not an issue - “To Date” was set to previous day.
14) Login as Dealer – Select Reports – Select Query Report menu
Search for query report
01 June 2012: Rejected – this is not an issue - “To Date” was set to previous day.
15) Login as Dealer – select Accounts – select Billing Info – Modify Payment details
16) Login as Owned Store 0718835500 or 0832000454 * Select Reports * Select Transaction Report * Select Upgrade or Migration transaction type, then submit * Select a reference number from Upgrade Search Result screen.
