...Communication Crisis Paper Frances Jones HCS/320 February 22, 2013 University of Phoenix Communication Crisis Paper A nuclear reactor that malfunctioned in The “Three Mile” Island drew concerns and attracted of media coverage in its surrounding areas and beyond. It released toxic radiation into the environment causing a crisis. The most traditional forms of spreading media can be used to get the information out for this crisis, unlike in 2005 Hurricane Katrina where, it reached for beyond Louisiana and even America because more advanced technology was used for notifying the public, which was the Internet. In this paper, the reader will learn how to communicate as a group during a major crisis, the ways to communicate, and who to contact during the disaster. As the director of a regional Emergency Management, I begin to receive authorized reports that there was a contamination of a fatal-if-consumed chemical in the public’s water supply in several cities in an area under my jurisdiction. The strategy I used to start a contingency plan that would address the situation at hand as well as my organization and the public without causing media frenzy and a state of hysteria, and e-mails for staff immediately to attend an emergency meeting. Those employees who cannot make the mandatory meeting will be given access to the meeting via video conference or webcast. I would contact one...
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...Communication and Crisis Paper HCS/320 Dr. Patricia Bird April 22, 2013 The nuclear reactor that malfunctioned, in the Three Mile Island created a release of radiation into the environment which caused a crisis. It drew a lot of media and created concerns in the local area and beyond. A traditional form of technology can be used to notify the public, television networks and local radio stations were used. Compared to the crisis that took place in 2005, Hurricane Katrina, which devastated the New Orleans area, immersing many parts of the city under water causing trauma to families, the strategy for communication used was the internet, which reached a greater number of the public in less time. As a director of a regional Emergency Management office if I were to start receiving official reports that the public water supplies of several towns in the area have become contaminated with a life-threatening biological agent, the strategy I would use to start a contingency plan that would address my organization and the public without creating panic would be to send an immediate email to all staff to attend an emergency, mandatory meeting. Employees who are unable to attend because of emergency situations will have access to videoconference. I would get one our communication specialist in the company to give a presentation reminding our organization’s staff of our organization’s emergency policies and procedures in the event of...
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...literacy and languages spoken. How the advertising function is organized also varies.Therefore,companies decentralize their budgets and placed in the hands of local subsidiaries, resulting in greater use of local advertising agencies.(Susan P. Douglas and C. Samuel Craig New York University).As the result of local advertising agencies, the advertising strategies are different for the multiple cultures and diverse religious believe to some extent, even these advertisements introduce the same productions. The region culture affects everything people do (Crewkerne Business park 2014). In the long process of development of advertising industry, culture had a close connection with almost every aspects when making advertisements such as communication style、colors、numbers、images and cultural values in advertising (Crewkerne Business...
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...Introduction According to Schweitzer et al (2007) ‘In the 2002-03 program year, Australia granted a total of 12 525 visas under its Humanitarian Program ( Department of Immigration and Multicultural and Indigenous Affairs, 2003). In keeping with the United Nations High Commission for Refugees (UNHCR) guidelines, priority was given to the resettlement of people from Africa, with this group comprising 47% of all humanitarian entrants (Department of Immigration and Multicultural and Indigenous Affairs, 2003). Humanitarian immigrants present higher levels of stress and socialisation problems when compared to other migrant entrants (MacLennan, 1997). A significant portion of humanitarian entrants have ran from circumstances involving great violence and exhibit trauma, economic turmoil, loss of family and social networks, and significant breaks from education or work (Kline &Mone, 2003). Refugees tend to have experienced war and famine (Adams et al, 2004) and these experiences have led them to experience substantially trauma, involving physical and mental torture, sexual abuse, and other distressing conditions (Neuner et al, 2004). According to Farwell (2004), experiencing trauma during war and economic troubles leads to their mental turmoil. Experiencing and witnessing violence is connected to an array of various deliberating psychological effects such as anxiety, depression, substance abuse and post-traumatic stress disorder (Silove, 2001). Psychological distress related to psychosomatic...
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...ASTD Sales Training Drivers | 1 © 2010 by the American Society for Training & Development (ASTD) All rights reserved. Printed in the United States of America. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, please contact ASTD, 1640 King Street, Box 1443, Alexandria, VA 22313-1443 (telephone: 703.683.8100, fax: 703.683.9203). Print edition ISBN: 978-1-56286-750-8 PDF e-book edition ISBN: 978-1-60728-862-6 Publisher: ASTD Press Writer: Jennifer J. Salopek Editor: Victoria DeVaux ABOUT ASTD ASTD (the American Society for Training & Development) is the world’s largest professional association dedicated to the training and development field. In more than 100 countries, ASTD’s members work in organizations of all sizes, in the private and public sectors, as independent consultants, and as suppliers. Members connect locally in 130 U.S. chapters and with 30 international partners. ASTD started in 1943 and in recent years has widened the profession’s focus to align learning and performance to organizational results, and is a sought-after voice on critical public policy issues. For more information, visit www.astd.org. The...
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...Company analysis project 2012 Handed out the 23rd of April Hand in the 25th of May List of content 1. DESCRIPTION OF THE COMPANY . 1.1 Company presentation 2. 2. ASSIGNMENTS 11 2.1 Marketing 11 2.2 Organization 12 2.3 Communication 12 3. PURPOSE 12 4. CONTENT 13 5. EXTENSION AND SIZE OF GROUPS 13 6. SUPERVISION 13 7. DEADLINES 13 ECCO achieved record results in 2011 (Source: http://www.ecco.com/en-XI/Media-Center/Annual-Report ) In 2011, ECCO achieved the highest surplus in the company’s history with a profit before tax of DKK 904 million. This highly satisfactory result was particularly due to successful new collections and improvements in sales in most of ECCO’s markets. The outcome could have been even better, if ECCO’s shoe factory and tannery at Ayutthaya in Thailand had not suffered catastrophic flooding in October with considerable human and commercial consequences. Many of the 3,500 employees in Ayutthaya lost both their home and all their belongings. Despite this, they all made an enormous effort both for ECCO, usually incompletely unfamiliar roles, and for the local community. For ECCO, the flooding meant the loss of more than a third of the company’s production capacity. The emphasis was therefore placed on quickly establishing increased production at ECCO’s other factories and among external partners. New production capacity has now been established in Thailand, and ECCO expects to be back in full production by the end of...
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...actually affect political participation Yes or No. 11 Appendix A 12 Appendix B 13 References 14 Introduction Social media is a part of the lives of the majority of the population today. Developed countries and developing countries alike have a variety of uses and applications that aid in day-to-day activities and communications. In this paper, we focus on the use of social media and the effects it has on political participation. We will look at popular social media sites including Facebook, Twitter, and YouTube, and explore how their evolution is affecting political participation. Using the historical examples of Arab Spring, the Hong Kong protest of 2014, the Quebec student strikes of 2012, and the recent Canadian Federal Election, we will highlight the importance of social media and its uses to influence and encourage political participation during each event. Evolution of social media since 2000 The expansion of the Internet during the 21st century, as well as the development and spread of mobile phone technology, has enabled and promoted the unprecedented growth of social media, generally considered to be any web-based or mobile communications technology that allows the creation and exchange of user-generated content (Kaplan, 2010).In this project, we will focus on the social medias that were most commonly used in political movements, such as Facebook, Twitter and Youtube. “The Internet plays an increasingly large role in shaping...
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...5%, and physician attended deliveries increased 15%. Conclusions This evaluation documented the significant and substantial impact of the community IMCI programme on both knowledge and practice in rural areas of Armenia. Consideration should be given to continuing and expanding this project as a complement to health sector development activities in this region. Impact of a community-based integrated management of childhood illnesses (IMCI) programme in Gegharkunik, Armenia 1. Michael E Thompson1,* and 2. Tsovinar L Harutyunyan2 +Author Affiliations 1. 1 Department of Public Health Sciences, University of North Carolina at Charlotte, Charlotte, NC, USA. 2. 2 Center for Health Services Research and Development, American University of Armenia, Yerevan, Armenia. 1. * Corresponding author. Department of Public Health Sciences, University of North Carolina at Charlotte, 9201 University City Boulevard, Charlotte, NC 28223–0001, USA. Tel: +1–704–687 8980. E-mail: methomp1@uncc.edu • Accepted September 18, 2008. Next Section Abstract Background Maternal and child health status in the Martuni region of Gegharkunik marz, Armenia, precipitously declined following Armenia's independence...
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...Cross-Cultural Communication Theory and Practice Barry Tomalin; Brian J. Hurn ISBN: 9780230391147 DOI: 10.1057/9780230391147 Palgrave Macmillan Please respect intellectual property rights This material is copyright and its use is restricted by our standard site license terms and conditions (see palgraveconnect.com/pc/connect/info/terms_conditions.html). If you plan to copy, distribute or share in any format, including, for the avoidance of doubt, posting on websites, you need the express prior permission of Palgrave Macmillan. To request permission please contact rights@palgrave.com. Cross-Cultural Communication 10.1057/9780230391147 - Cross-Cultural Communication, Brian J. Hurn and Barry Tomalin Copyright material from www.palgraveconnect.com - licensed to Griffith University - PalgraveConnect - 2014-04-12 This page intentionally left blank 10.1057/9780230391147 - Cross-Cultural Communication, Brian J. Hurn and Barry Tomalin Copyright material from www.palgraveconnect.com - licensed to Griffith University - PalgraveConnect - 2014-04-12 Cross-Cultural Communication Theory and Practice Brian J. Hurn and Barry Tomalin Copyright material from www.palgraveconnect.com - licensed to Griffith University - PalgraveConnect - 2014-04-12 10.1057/9780230391147 - Cross-Cultural Communication, Brian J. Hurn and Barry Tomalin © Brian J. Hurn and Barry Tomalin 2013 Foreword © Jack Spence 2013 All rights reserved. No reproduction, copy or transmission of this...
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...leadership to be placed in the spotlight as one of our case-study examples of effective operational humanitarian leadership. Their generosity and openness in doing so and in answering our many questions are greatly appreciated. We also thank the many other interviewees who spoke to us frankly and shared their insights on what they valued in terms of operational humanitarian leadership. David Peppiatt played an important role in identifying and facilitating a number of the case studies. Isobel McConnan carried out interviews and provided helpful comments on earlier drafts. Georgia Armitage helped with the literature review. The Advisory Group provided invaluable input, words of advice and comments on the draft report, they are: Tim Cross, Wendy Fenton, Randolph Kent, Ky Luu, and Claire Messina. Paul Knox Clarke’s inputs undoubtedly raised the quality of the analysis. Deborah Eade provided excellent editorial services and comments. Sara Swords also commented on an earlier draft. Ben Ramalingam played a key role in getting the study off the ground and in its design. Finally, thanks to John Mitchell for his ongoing and valuable support to this work. The project was undertaken as part of the joint initiative on leadership in the humanitarian sector in partnership with People In Aid, Humanitarian Futures Programme and the Disaster Resilience Leadership Academy, Tulane University. Thanks are due to the Federal Republic of Germany, whose generous funding helped make this...
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...Enriching Life Through Communication Huawei Investment & Holding Co., Ltd. Corporate Sustainability Report 2011 Report Profile Reporting Period: January 1 to December 31, 2011 Date of Most Recent Previous Report: June 2011 Reporting Cycle: Annual Defining Report Content Global Reporting Initiative (GRI) principles such as materiality, stakeholder inclusiveness, sustainability context, and completeness, were used in this report to analyze key sustainability-related issues in business operations and identify major stakeholders. Huawei Investment & Holding Co., Ltd. (hereinafter referred to as “the company” or “Huawei”) hired a third-party organization to survey stakeholders and collect information on stakeholder expectations and requirements. Huawei’s CSR Committee studied, assessed, and selected the key items and indicators disclosed in this report. The performance indicators and management approaches discussed in this report cover all entities that Huawei either has control of or a significant influence over in terms of financial and operational policies and measures. These same performance indicators and management approaches are also consistent with the scope of Huawei’s annual financial report. Report Assurance Method Core indicators and additional indicators from the GRI G3.0 Guidelines were applied to compile the report and the application level is B+. To ensure the reliability, fairness, and transparency of this report, Huawei engaged TÜV Rheinland to verify...
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...Chapter 6: Communication Chapter Outline 1. Introduction of topics and concepts to be discussed in the chapter. a. Mission b. Principles i. Customer Focus ii. Leadership Commitment iii. Inclusion of Communications in Planning and Operations iv. Information Collection, Analysis and Dissemination v. Media Partnership c. Conclusion 2. Case Studies a. Risk Communication During the Washington D.C. Sniper Crisis b. The Homeland Security Advisory System c. A Comparison of Leadership Between Two Outbreaks of Smallpox in the United States: New York City, 1947, and Milwaukee, 1894 3. Additional Sources of Information 4. Glossary of Terms 5. Acronyms 6. Discussion Questions a. General b. Washington, DC Sniper c. Homeland Security Advisory System d. Smallpox Outbreaks 7. Suggested Out of Class Exercises Introduction Communications has become an increasingly critical function in emergency management. The dissemination of timely and accurate information to the general public, elected and community officials and the media plays a major role in the effective management of disaster response and recovery activities. Communicating preparedness, prevention and mitigation information promotes actions that reduce the risk of future disasters. Communicating policies, goals and priorities to staff, partners and participants enhances support and promotes a more efficient disaster...
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...Knowledge Management and Organizational Learning at Turner Construction Co. By Emma Skogstad How does Turner Construction Co., a partner in APQC’s Integrating Knowledge Management and Organizational Learning study and the largest commercial builder in the United States with 6,000 employees and offices in almost every major city across the country, ensure its employees have access to the training and tacit knowledge they need to perform their jobs? According to James Mitnick, a senior vice president at Turner, the organization focuses on performance-based learning. Performance, he says, is where learning, knowledge, and collaboration intersect. The Turner knowledge network is the enabler that brings those three components together to drive performance. The philosophy of the Turner knowledge network is: “to provide access to learning and knowledge across the company in a consistent and organized format to assist in the development, recruitment, and retention of staff.” History of the Turner Knowledge Network In 1999 Turner was acquired by Hochtief AG1, a German-based construction services provider. At the time, Turner’s new chairman, Tom Leppert, approached Mitnick with a vision for expanding the organization by aligning the learning and business strategies. Leppert believed this alignment was necessary to achieve the growth goals he set out for the organization: to expand by 15 to 20 percent each year--meaning the organization would have to add between 500 to 1,000 new engineers...
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...Cloud computing Cloud computing is the use of computing resources (hardware and software) that are delivered as a service over a network (typically the Internet). The name comes from the use of a cloud-shaped symbol as an abstraction for the complex infrastructure it contains in system diagrams. Cloud computing entrusts remote services with a user's data, software and computation. There are many types of public cloud computing:[1] Infrastructure as a service (IaaS) Platform as a service (PaaS) Software as a service (SaaS) Storage as a service (STaaS) Security as a service (SECaaS) Data as a service (DaaS) Database as a service (DBaaS) Test environment as a service (TEaaS) Desktop virtualization API as a service (APIaaS) Backend as a service (BaaS) In the business model using software as a service, users are provided access to application software and databases. The cloud providers manage the infrastructure and platforms on which the applications run. SaaS is sometimes referred to as “on-demand software” and is usually priced on a pay-per-use basis. Saas providers generally price applications using a subscription fee. Proponents claim that the SaaS allows a business the potential to reduce IT operational costs by outsourcing hardware and software maintenance and support to the cloud provider. This will enable a business to reallocate IT operations to focus on other IT goals. In addition, the application is hosted centrally, so updates can be released without users...
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...like to thank him for all his support and patience in supervising. Our work, which greatly motivated us throughout the completion of the research project . Thank you so much. Lastly, we would also like to thank our parents, as well as our fellow friends , for their constant support and encouragement throughout our studies at KLMUC. The research project would not have been possible done without the care and concern shown. We would also like to dedicate our appreciation to Malaysian Government for PTPTN and MARA financial aid, which has helped us with the funding and support necessary to study. Introduction of Internet and E-commerce History of the Internet began with the development of computers in the 1950s. Point-to-point communication between mainframe computers and terminals was the beginning. Since then, the development of Internet had grown in alignment with the rapid development of computers1. E-commerce emerged during the 1990s when Internet was opened to commercial use and in 2000; E-commerce became a hit in United States and Western European where a great number of businesses represented their products or services in the World Wide Web2, promoting and selling to businesses and consumers alike. Before going into a narrower focus in terms of geographical constraint, which is Malaysia, terms such as E-business and E-commerce would be defined in the following paragraph. E-business and E-commerce are used frequently and sometimes interchangeably. However, slight...
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