...A LETTER TO THE BANK MANAGER This letter was received by a bank and printed in an American newspaper. Although this case is a letter from a customer of an American bank, it highlights the frustrations commonly experienced by customers of British banks. In July 2002 British Members of Parliament heavily criticised the high street banks for running a monopoly, overcharging and giving poor customer service. “I am writing to thank you for bouncing the cheque with which I endeavoured to pay my plumber last month. By my calculations some three nanoseconds must have elapsed between his presenting the cheque and the arrival in my account of the funds needed to honour it. I refer, of course, to the automatic monthly deposit of my entire salary, and arrangement which, I admit, has only been in place for eight years. You are to be commended for seizing that brief window of opportunity and also for debiting my account with $50 by way of penalty for the inconvenience I caused to your bank. My thankfulness springs from the manner in which this incident has caused me to rethink my errant financial ways. You have set me on the path of fiscal righteousness. No more will our relationship be blighted by these unpleasant incidents, for I am restructuring my affairs, taking as my model the procedures, attitudes and conduct of your very bank. I can think of no greater compliment and I know you will be excited and proud to hear it. To this end, please be advised about the following...
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...When Friendship Turns to Love I didn't want to depart my home town, which I've been settling ever since the day I was born. Neither do I want to leave my school, relatives, and most importantly my best friend Samuel. Sam and I had been best friends since elementary school. I still recall the day when we first met; it was the first day of grade 1 and we were in the same class. Unintentionally I collided with his head trying to reach for my pencil that had been knocked out on the floor. Fortunately I didn’t know that he was trying to reach for it too. From that time on we got close, share lunch, talk and became best friends. We’d hang around together as often as I’d hang around with my family. He’s like my brother; a brother who I could lean to when I have problems, a brother who’s always there for me when I’m in trouble, a brother who loved me for me… at least as a sister. What he didn’t know is that I am deeply in love with him ever since the day we first met; which saddens me the most, assuming that he only thinks of me as his sister. In sixth grade, in spite of this, things changed. We had been together for 5 implausible years, but this year is diverse. I was moving. Moving far away from him, it’s like a new world I’m getting myself into. My deep profoundness love for him is still there and I don’t want to leave him. We agreed to call each other at least twice a week, send letters and emails if we have time, and stay in touch with each other. Except that, it wouldn’t be the...
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...Killer Cover Letters & Resumes! WetFeet Insider Guide by Rosanne Lurie The WetFeet Research Methodology You hold in your hands a copy of the best-quality research available for job seekers. We have designed this Insider Guide to save you time doing your job research and to provide highly accurate information written precisely for the needs of the job-seeking public. (We also hope that you’ll enjoy reading it, because, believe it or not, the job search doesn’t have to be a pain in the neck.) Each WetFeet Insider Guide represents hundreds of hours of careful research and writing. We start with a review of the public information available. (Our writers are also experts in reading between the lines.) We augment this information with dozens of in-depth interviews of people who actually work for each company or industry we cover. And, although we keep the identity of the rank-and-file employees anonymous to encourage candor, we also interview the company’s recruiting staff extensively, to make sure that we give you, the reader, accurate information about recruiting, process, compensation, hiring targets, and so on. (WetFeet retains all editorial control of the product.) We also regularly survey our members and customers to learn about their experiences in the recruiting process. Finally, each Insider Guide goes through an editorial review and fact-checking process to make sure that the information and writing live up to our exacting standards before it goes out the door. Are...
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...Question 1: Using the following phrases, write an email with minimum of 70 words to the customer Mr. Gill Roy explaining delay to the project. Payment processing system – Schedule – 10th May (Friday) – Unexpected power outage – 3 days – Overall delay – 7 days – includes recovery of lost work – will not recur Sample Answer: Dear Gill Roy The project “Payment processing system” was scheduled to be deliverd on 10th of May(Friday).But due to an unexpected power outage at our company for the past 4 days,we won’t be able to deliver the same on time.It also includes recovery of lost work. Hence, there will be an overall delay of about 7 days. We are trying hard to manage this problem and I assure you that this kind of problems will not recur again. Yours faithfully, XYZ Dear Gill Roy, The project “Payment processing system” was scheduled to be delivered on 10th May (Friday). However, due to an unexpected power outage in our offshore site for the past 3 days, work did not progress as expected. Also we lost a few of our works as backup systems did not come online. Hence we are expecting an overall delay in the delivery of the project for a maximum of 7 days within which our team will work on the issues. Apologies for the delay and we will ensure that the mistake will not recur in future again. Thanks and Regards XXX Question 2: You are a part of corporate communication team in your company. The working time period is revised as 8:30 am to 5:00 pm. Using...
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...The media’s watching Vault! Here’s a sampling of our coverage. “For those hoping to climb the ladder of success, [Vault's] insights are priceless.” – Money magazine “The best place on the web to prepare for a job search.” – Fortune “[Vault guides] make for excellent starting points for job hunters and should be purchased by academic libraries for their career sections [and] university career centers.” – Library Journal “The granddaddy of worker sites.” – US News and World Report “A killer app.” – New York Times One of Forbes' 33 “Favorite Sites” – Forbes “To get the unvarnished scoop, check out Vault.” – Smart Money Magazine “Vault has a wealth of information about major employers and jobsearching strategies as well as comments from workers about their experiences at specific companies.” – The Washington Post “A key reference for those who want to know what it takes to get hired by a law firm and what to expect once they get there.” – New York Law Journal “Vault [provides] the skinny on working conditions at all kinds of companies from current and former employees.” – USA Today VAULT GUIDE TO RESUMES, COVER LETTERS & INTERVIEWS © 2003 Vault Inc. VAULT GUIDE TO RESUMES, COVER LETTERS & INTERVIEWS HOWARD LEIFMAN, PhD, MARCY LERNER AND THE STAFF OF VAULT © 2003 Vault Inc. Copyright © 2003 by Vault Inc. All rights reserved. All information in this book is subject to change without notice. Vault makes no claims as to the accuracy and reliability...
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...for job applications (L, lit.: the course of one's life). Another name for a CV is a résumé. A CV is the most flexible and convenient way to make applications. It conveys your personal details in the way that presents you in the best possible light. A CV is a marketing document in which you are marketing something: yourself! You need to "sell" your skills, abilities, qualifications and experience to employers. It can be used to make multiple applications to employers in a specific career area. For this reason, many large graduate recruiters will not accept CVs and instead use their own application form. An application form is designed to bring out the essential information and personal qualities that the employer requires and does not allow you to gloss over your weaker points as a CV does. In addition, the time needed to fill out these forms is seen as a reflection of your commitment to the career. There is no "one best way" to construct a CV; it is your document and can be structured as you wish within the basic framework below. It can be on paper or on-line or even on a T-shirt (a gimmicky approach that might work for "creative" jobs but not generally advised!). When should a CV be used? * When an employer asks for applications to be received in this format * When an employer simply states "apply to ..." without specifying the format * When making speculative applications (when writing to an employer who has not advertised a vacancy but who you hope my have one) ...
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...Sherron Watkins—Revelations of a Letter Who Is Sherron Watkins? Sherron Watkins gained fame as the so-called “whistle-blower” in the Enron accounting scandal. “Enron hid billions of dollars in debts and operating losses inside private partnerships and dizzyingly complex accousnting schemes that were intended to pump up the buzz about the company and support its inflated stock price.” Watkins wrote two letters, one anonymously, to Enron’s chairman, Kenneth Lay. In those letters she “exposed top officials—perhaps including Lay himself—who for months had been trying to hide a mountain of debt, and started a chain reaction of events that brought down the company.” Watkins had a “flair for numbers” and the training and expertise to recognize a “funny accounting scheme.” She received an accounting degree from the University of Texas at Austin in 1981 and a master’s degree in accounting in 1982, after which she went to work for Arthur Andersen’s Houston office. Watkins transferred to Andersen’s New York City office and then subsequently returned to Houston in the early 1990s to work for Enron. Eight years after joining Enron, Watkins had risen to the position of vice president for corporate development. According to one retrospective account of the Enron scandal, Watkins “understood that something very bad was going on, something everyone else seemed to think was perfectly okay, and that public revelation would be disastrous.” Somehow Watkins “was able to escape the groupthink...
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...Coming of age is a life-long process all humans inevitably go through. This process of maturity can often be examined from fictional characters, such as Scout and Jem from To Kill a Mockingbird by Harper Lee, Holden Caulfield from The Catcher in the Rye by J.D. Salinger, and Jay Gatsby from The Great Gatsb by Scott Fitzgerald. Each of these characters encounters different processes of coming of age. When these characters process of maturation and coming of age are compared, the most relevant coming of age best exhibited by Holden from The Catcher in the Rye, following with Scout from To Kill a Mockingbird and Mr. Gatsby from The Great Gatsby; however, differences in coming of age are apparent in the different time periods of each novel setting, practicality, and present social issues. Holden Caulfield, the main character in The Catcher in the...
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...novel The Scarlet Letter. One important influence on the story is money. Hawthorne had never made much money as an author and the birth of his first daughter added to the financial burden ("Biographical Note" VII). He received a job at the Salem Custom House only to lose it three years later and be forced to write again to support his family (IX). Consequently, The Scarlet Letter was published a year later (IX). It was only intended to be a long short story, but the extra money a novel would bring in was needed ("Introduction" XVI). Hawthorne then wrote an introduction section titled "The Custom House" to extend the length of the book and The Scarlet Letter became a full novel (XVI). In addition to financial worries, another influence on the story is Hawthorne's rejection of his ancestors. His forefathers were strict Puritans, and John Hathorne, his great-great-grandfather, was a judge presiding during the Salem witch trials ("Biographical Note" VII). Hawthorne did not condone their acts and actually spent a great deal of his life renouncing the Puritans in general (VII). Similarly, The Scarlet Letter was a literal "soapbox" for Hawthorne to convey to the world that the majority of Puritans were strict and unfeeling. For example, before Hester emerges from the prison she is being scorned by a group of women who feel that she deserves a larger punishment than she actually receives. Instead of only being made to stand on the scaffold and wear the scarlet letter on her chest...
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...Sherron Watkins—Revelations of a Letter Who Is Sherron Watkins? Sherron Watkins gained fame as the so-called “whistle-blower” in the Enron accounting scandal. “Enron hid billions of dollars in debts and operating losses inside private partnerships and dizzyingly complex accousnting schemes that were intended to pump up the buzz about the company and support its inflated stock price.” Watkins wrote two letters, one anonymously, to Enron’s chairman, Kenneth Lay. In those letters she “exposed top officials—perhaps including Lay himself—who for months had been trying to hide a mountain of debt, and started a chain reaction of events that brought down the company.” Watkins had a “flair for numbers” and the training and expertise to recognize a “funny accounting scheme.” She received an accounting degree from the University of Texas at Austin in 1981 and a master’s degree in accounting in 1982, after which she went to work for Arthur Andersen’s Houston office. Watkins transferred to Andersen’s New York City office and then subsequently returned to Houston in the early 1990s to work for Enron. Eight years after joining Enron, Watkins had risen to the position of vice president for corporate development. According to one retrospective account of the Enron scandal, Watkins “understood that something very bad was going on, something everyone else seemed to think was perfectly okay, and that public revelation would be disastrous.” Somehow Watkins “was able to escape the groupthink...
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...taught us. Though not all memories we have are fun and full of laughter, some maybe even most are full of pain and despair. A few memories I reflect on often are, meeting my best friend in elementary school and losing a close friend of mines in middle. Also, being crowned Homecoming Queen and getting my first acceptance letter to college. All of these memories have aided me in my everyday life with a person that’s been placed in my life and lessons they’ve taught me. When I was five years old I began first grade at Henry W. Allen Elementary School. Now as a kid I was very outgoing and very friendly. I saw the world as this huge coloring book just waiting for me to add my own color to it. I saw the innocence in everyone. I was so naïve and so full of life that some things I just didn’t understand. One thing that I never understood was bullying because everyone to me were the same. I didn’t see color, ethnicity, physical disorder, or even gender, I just saw humans. While on the yard one recess I saw a group of kids that I associated myself with harassing this little girl that was in my class. I walked over to them and instantly began to push them away from her and tell them to leave her alone. That recess little did I know I had just mad a friend for life, that day we played together, and the next day, and the next. It wasn’t until later that I found out the reason they were picking on her was because she was dyslexic. The minute she had expressed that to me...
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...partial fulfillment of the requirement for the degree of Master of Business Administration (MBA) Supervised By Md. Monimul Haque Assistant Professor Department of Finance & Banking University of Rajshahi July 2012 July-30, 2012 The Supervisor Department of Finance and Banking University of Rajshahi Subject: Submission of Internship Report Dear Sir, I am delighted to present my Internship Report on “Analyzing the Problem of General Banking System of United Commercial Bank Limited”, which is prepared in a partial fulfillment of the requirement for the degree of MBA. Preparing such kind of report is a great opportunity for me while having overall knowledge on General Banking practice. I believe that the practical learning will boost our intellects in our coming career life. I have tried my level best to implement my acquired knowledge and assistants through my internship period. Any shortcoming or mistake in this report is my fault. I am always available at anytime to endow you, for any illumination on this Internship report. I therefore would like to request you to accept my Internship report and oblige thereby. Thanking you. Sincerely yours, Sirajum Munira...
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...The Change i The Change from Size 0 to Plus Size Models in Magazines Women, Girls, and the Media Professor Black December 17, 2011 The Change 1 The fashion industry has been making changes towards a more plus size friendly atmosphere when it comes to magazine covers and articles. According to Lillith Ezine.com “A year ago, a frail, washed-out creature called the waif almost did fashion in. And in what may give conspiracy theorists a sense of satisfaction, magazine editors, certain designers and retailers joined forces like characters in an Agatha Christie novel to deal a death blow to the waif, whom most magazine readers and store customers had rejected” ("Fashion Waifs Disappearing The Fashion eZine-Anorexia,"). I believe a world filled with women and men displaying all shapes and sizes will only inspire consumers to purchase more magazines and media in general. According to Boyd after conducting their research “Preliminary examination suggests that more than half of young women's magazines are upholding elements of the voluntary Code of Conduct for Body Image, through representation of diverse-sized women in their swimsuit issues”(Boyd, 2011). The research they conducted “reviews the promotion of healthy body image to young Australian women, following the 2009 introduction of the voluntary Industry Code...
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...cover next page > Page iii THE McGRAW-HILL HANDBOOK OF MORE BUSINESS LETTERS Ann Poe McGraw-Hill New York San Francisco Washington, D.C. Auckland Bogotá Caracas Lisbon London Madrid Mexico City Milan Montreal New Delhi San Juan Singapore Sydney Tokyo Toronto title: author: publisher: isbn10 | asin: print isbn13: ebook isbn13: language: subject publication date: lcc: ddc: subject: The McGraw-Hill Handbook of More Business Letters Poe, Ann. McGraw-Hill Professional 0070505179 9780070505179 9780071368780 English Commercial correspondence--Handbooks, manuals, etc. 1998 HF5726.P545 1998eb 651.7/5 Commercial correspondence--Handbooks, manuals, etc. cover If you like this book, buy it! next page > < previous page page_iv next page > Page iv Library of Congress Cataloging-in-Publication Data Poe, Ann The McGraw-Hill handbook of more business letters / Ann Poe. p. cm. Includes index. ISBN 0-07-050517-9 (alk. paper) 1. Commercial correspondenceHandbooks, manuals, etc. I. Title. HF5726.P545 1998 651.7'5dc21 98-24855 CIP Copyright © 1998 by Ann Poe. All rights reserved. Printed in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a data base or retrieval system, without the prior written permission of the publisher. 2 3 4 5 6 7 8 9 0 DOC/DOC 9 0 3 2 1 0 9 8 ISBN 0-07-050517-9 The sponsoring editor for this book...
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...FACE TO FACE COMMUNICATION UNIT 2 16 PRINCIPLES OF COMMUNICATION 2.1 CLARITY 2.2 COMPLETENESS 2.3 CONCISENESS 2.4 CONSIDERATION 2.5 COURTESY 2.6 CORRECTNESS 2.7 THE PURPOSE AND VALUE OF COMMITTEES UNIT 3 26 EFFECTIVE MEETINGS 3.1 TYPES OF MEETING 3.2 VIRTUAL MEETINGS 3.3 PLANNING A PROBLEM SOLVING MEETING 3.4 SETTING AN AGENDA UNIT 4 32 DEVELOPING THE PRESENTATION 4.1 INTRODUCTION 4.2 ANALYSING THE SITUATION 4.3 ESTABLISHING A PURPOSE 4.4 DEVELOPING THE THESIS 4.5 ON GIVING A SPEECH 4.6 PROFILE OF A GOOD SPEAKER 4.7 PLANNING TO SPEAK UNIT 5 41 THE ART OF WRITING 5.1 WRITING WELL 5.2 MEMOS & LETTERS 5.3 THE BUSINESS LETTER 5.4 E-MAIL 5.5 WRITING FOR EMPLOYMENT 5.6 TYPES OF CVS 5.7 ELECTRONIC CVS 5.8 JOB APPLICATION LETTERS 5.9 REPORTS BIBLIOGRAPHY 67 INTRODUCTION Welcome to the next module of your course of study in commerce. The purpose of the this module is to familiarize you with some key issues underlying the notions of communications – a very important aspects of any successful business. The first unit is about understanding ‘business communication skills’. We will see why good communication is important in business. We will examine some of the barriers to communication and how can they be overcome. We will also look at what is meant by non-verbal communication, networking and face-to-face communication...
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