ISO CASE STUDY Broadway Cafe

AUTHORS Julio Romero Zapata – Student ID 3031203 Amanthi Wijeyekoon – Student ID 3037866 Clara Chong – Student ID 3047408 Tina Swaker – Student ID 121271 Table of Contents

Table of Contents 1
1 Introduction 2 1.1 Assumptions 2 1.2 Where to from here 3 1.3 Use of Groupware tool 3
2 Competitive Advantage 4 2.1 Making business decisions I – Porter’s Five Forces & Generic Strategy 4 2.2 Making business decisions II – Customer Order Process 5
3 Customer Relationship Management 7 3.1 Making business decisions II - CRM 7 3.1.1 Extended Strategy 8 3.1.2 New Technologies 8
4 Business Intelligence 9 4.1 Making business decisions II 9
5 Systems Development 14 5.1 Making business decisions II – PYT Business Requirement 14
6 Bibliography 15
Appendix B – PYT Business Requirement for New Payroll System 16
Appendix C - Groupware Tools 20

Figures
Figure 1: As-is Broadway Cafe Rich Picture 2
Figure 2: Broadway Cafe Alters Diagram 3
Figure 3: The Broadway Café Five Forces model 4
Figure 4: Customer Ordering Process 6
Figure 5. As-Is payroll system 14
Figure 6. Flow chart payroll system 17
Figure 7: Team ISO Groupware Home Page 20

Tables
Table 1: YouTube Pros and Cons 7
Table 2. Comparison of Spreadsheet and Databases 11
Table 3. Wikispaces advantages & disadvantages 20

Introduction

This case study addresses the following information systems (IS) concepts for the Broadway Café, as detailed at http://www.cohesioncase.com. • Competitive Advantage - Making business decisions I (Porter’s Five Forces & Generic Strategy • Competitive Advantage - Making business decisions II (Customer Order Process) • Customer Relationship Management (CRM) – Making business decisions II • Business Intelligence – Making business decisions