In this chapter, students will explore the importance of decision-making to managers and learn how to make effective decisions.
|LEARNING OBJECTIVES | |
1. Describe the eight steps in the decision-making process.
2. Explain the four ways managers make change.
3. Classify decisions and decision-making conditions.
4. Describe different decision-making styles and discuss how biases affect decision making.
5. Identify effective decision-making techniques.
|It’s Your Career | |
Be a Better Decision Maker
Decisions are an essential part of your life, personally and professionally. Each and every day is a series of decisions, from minor to significant, and everything in between. Good decision-making is a skill, and like any skill, it can be learned and improved. So, how can you improve your decision-making skills? The chapter outlines four things students need to know; each numbered item will be described further in the chapter:
1. Know, understand, and use the decision-making process. Yes, there is a “method” to making decisions that takes you from identifying problems to evaluating the effectiveness of your decision. It works. Know it. Understand it. Use it.
2. Know when and how to use rational or intuitive decision-making or both. Different types of problems and different types of conditions will influence how you approach making a decision.
3. Know your decision-making style. Not everyone approaches decision making the same way. But you do need to recognize how you’re most comfortable when making a decision—and how others around you make decisions.
4. Know, recognize, and understand the biases and errors that may influence
