After hearing about an expert system that analyzed an application and said to write it at substandard when the company's best underwriter had decided it was standard, Chief information officer, Dennis Devereaux, and vice president of information systems planning, Max Vargo, are about to request $1 million to develop an expert system for Linda Peterson's property and casualty (P & C) underwriting department.

They've discussed the expert system with President Bill Hayes, CFO Hal Atkins, and other members of the capital expense committee and for the most part felt it would be approved, however some members of the CEC, including Bill Hayes, are leaning against the expert system project.

After much discussion, it boiled down to putting together some fancy slides of the data to show how expert systems make fewer mistakes than human experts and how much time it takes to process an application with and without the system.

The expert systems proposal is intended to make a fundamental change in the way the company does business, but it is being presented and judged as an information technology project. Only the line organizations can justify investing in the expert systems proposal by projecting improvements in their operating performance, and they do not appear to be partners in the proposal.

The mere thought of Integrating the various expert system into existing databases and other systems will be problematic, and agents will face chaos rather than a single interface when they are trying to give customers quotes.
In order to understand what a leadership strategy is, we first have to be clear about what we mean by leadership. In order to understand what a leadership strategy is, we first have to be clear about what we mean by leadership. Like business strategies, leadership strategies are based on a thorough analysis of the current situation and an informed view of the future.
The strategy then provides a series of recommendations to close the gap between the current situation and desired future.