Case: Analyzing Casino Money-Handlingprocesses
CASE: ANALYZING CASINO MONEY-HANDLINGPROCESSES

QUESTIONS 1:
Draw a diagram of the drop process. How long should it take to empty 300 silver dollar slot machines?
The summary of the Drop process is as follows:
No Categories Activity Unit Quantity Time consuming
( minutes )
1 A Getting keys Lots 1 15
2 B Retrieving drop bucket 10’/slot 300 3,000
3 C Delivery & securing 30’/cart 15 450

• Note :
- One cart is filled with bucket from 20 slot machines.
So, 300 slot machine = 300/20= 15 cart
The time the Drop process takes is thus as follows:
= (15 min) + (3000 min) + (450 min) = 3,465 min = 57.65 hours
The Diagram and pie chart for the Drop process is as follows:

QUESTIONS 2:
Draw a diagram of the hard count process. How long should this process take to complete for 300 silver dollar slot machines? Assume that each slot machine has an average of 750 silver dollars when it is emptied.
The summary of the Hard count process is as follows:
No Categories Activity Unit Quantity Time consuming
( minutes )
1 A Weighting scale Lots 1 10
2 B Weighting & recording 7’/bucket 300 2,100
3 C Wrapped roll 1’/10roll 9,000 900
4 D Fill & stack to can 5’/can 225 1,250
5 E Weight/wrap report Lots 1 5
6 F Counting & verifying 2’/ can 225 450
Note:
- Assume each roll is 25 pound, each bucket includes: 750 / 25 = 30 rolls.
So, 300 buckets = 30 * 300 = 9,000 rolls.
- In case , one can hold 40 rolls, so : 9,000 / 40 = 225 cans
The time this process should take thus is as follows:
10 + 2,100 + 900 + 1,125 + 5 + 450 = 4,500 minutes = 76.5 hours
The diagram and pie chart is as follows:

QUESTIONS 3:
The casino is considering the purchase of a second coin-wrapping machine. What impact would this have on the hard count process? Is this the most desirable machine to purchase?
As we see from the above table