...1. Calculate the following ratios for each year during the period 1980-1983. Comment on the trend indicated by each ratio with respect to the financial performance and condition of the Charter Company. A. Profitability: Return on average total assets (assume a 46% income tax rate) = EBIT/Total Assets 1983 = 133896 / 1813199 = .073845 1982 = 108180 / 1628046 = .066448 1981 = 155673 / 1541326 = .100999 1980 = 145485 / 1746260 = .083312 1979 = 446649 / 1728694 = .258373 B. Turnover: i. Accounts receivable (based on average gross trade receivables) = Net Credit Sales/Avg Acct. Rec. 1983 = 294715 / 340418 = .865744 1982 = 262646 / 327610 = .801703 1981 = 343862 / 375659 = .915357 1980 = 322237 / 367762 = .876211 1979 = 296344 / 333071 = .889732 ii. Inventory (based on average total inventory) = Sales/Inventory 1983 = 5774728 / 369716 = 15.61936 1982 = 4060563 / 239749 = 16.93673 1981 = 4980251 / 136687 = 36.43544 1980 = 4563672 / 295571 = 15.44019 1979 = 4298727 / 348180 = 12.34628 iii. Total Assets (based on average total asset) = Net Sales/Total Assets 1983 = 5774728 / 1813199 = 3.184829 1982 = 4060563 / 1628046 = 2.494133 1981 = 4980251 / 1541326 = 3.231147 1980 = 4563672 / 1746260 = 2.613398 1979 = 4298727 / 1728694 = 2.486691 C. Liquidity: i. Current Ratio = Current Assets/Current Liabilties 1983 = 801727 / 700755 = 1.144090 1982 = 641876 / 540659 = 1.187210 1981 = 608945 / 459123 = 1.326322 1980 =...
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...Statement Charter fishing is a growing recreational fishery globally in the coastal areas or around the Great lakes for instance Mississippi Gulf coast (Etzold). The business contributes to the economic growth and development. Several Fishing Charter Companies are established globally to deliver recreational services to tourist in various coastal regions. Charter fishing business provides job opportunities to many professionals, for instance, captains and guides. The point in the case is the Michigan’s fishing industry which has employed over 500 captains (Bence 265). Charter fishing companies motivate many people to pursue degree courses in business based fields and related faculties. Some pursue such degree courses objectively to get employed in charter fishing companies as managers, accountants, tourist guides and other relevant positions. Some companies have gone ahead strategizing on improving their services by sponsoring their workers to further their studies in their various positions. Establishing one’s own fishing Charter Company comes with professionalism and experience. Possessing a business degree provides the best foundation for owning a fishing charter company business such professionalism equips one with sufficient management skills which are essential in running the firm. Also, being a business professional provides one with the ability of being analytical in terms of strategies required and opportunities available in the market. Owning a fishing charter company...
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...The Charter Company Page 1 of 9 The Charter Company Overview The Charter Company was organized in 1959 as a consolidation of several existing corporations. The company’s primary line of business was petroleum production and marketing, although it also maintained a significant equity investment in the Charter Security Life Insurance Company. In 1983, the Charter Company was listed by Fortune magazine among the 100 largest U.S. industrial companies. For the year ended December 31, 1983, revenues totaled $5.7 billion, and income from continuing operations was $50.4 million. For 1982, revenues were $4 billion, and earnings from continuing operations were $29.8 million. In spite of the continuing worldwide glut in crude oil and petroleum products, Charter had maintained its quarterly dividend of $.25 per share from the second quarter of 1980 through the first quarter of 1984. During 1983 and early 1984, Charter’s common stock traded in a range of $8.00 to $13.75. In the latter half of 1983, however, a number of adverse articles began appearing in the financial press, questioning the quality of Charter’s reported earnings. Nonetheless, the company’s 1983 financial statements, released in early 1984, indicated no particular financial concerns. Moreover, the firm’s “Big Eight” auditing firm, Peat, Marwick, Mitchell & Co., had issued a “clean” opinion subject only to a consistency qualification (to which they concurred). During the first week of April 1984, however, Charter...
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...Charter Communications Charter Communications is an American company that takes great pride in providing cable television, high-speed internet, and telephone service to customers in 29 states. Charter Communications is classified as the fourth largest cable company. Charter Communication has a Human Resource department at each location throughout its enterprise. The individual department that will be of focus for the purpose of this paper is the office residing in ...... The mission statement of Charter is, “Integrity, Teamwork, Customer Service.” The overall mission of the company is to “drive growth and increase shareholder value by delivering simple, customer-oriented communications and entertainment solutions to consumers and businesses” (Charter Employee Handbook, 2010, p. 8). Charter Communication has simple values and operating principles. Charter requires employees to exhibit integrity and display utmost respect. Through proper training employees demonstrates ownership and accountability, which delivers customer service. Charter believes its work is important and promoting teamwork and trust allows employees to pursue growth and learning. Charter trusts their employees and builds off of their success. This embraces and drives change throughout the company. (Retrieved from charter.com) The human resource department located at ....., California . It strictly supports these cities and refers all major issues to the headquarters in Irwindale,...
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...Mishawaka Charter Bus Rentals from Price4Limo When you are planning group travel to or from Mishawaka, Indiana, Price4Limo can provide an efficient charter bus rental to meet your needs! We have a vast company of charter buses that can accommodate groups of all sizes for events like weddings, corporate outings, field trips, sporting events, and more. Call 866-265-5479 today to talk to a reservation specialist about bus rental in Mishawaka and beyond! We'll connect you with the best charter bus or minibus rental in Indiana to get you on the road! Our reservation specialists have experience booking buses for groups of all types and we are available 24/7. What types of buses do we offer in Mishawaka? Why rent a bus with Price4Limo of Mishawaka?...
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...NATIONAL ASSEMBLY No. 60-2005-QH11 SOCIALIST REPUBLIC OF VIETNAM Independence - Freedom - Happiness LAW ON ENTERPRISES Pursuant to the 1992 Constitution of the Socialist Republic of Vietnam as amended and supplemented by Resolution 51-2001-QH10 dated 25 December 2001 of Legislature X of the National Assembly at its 10th session. This Law provides for enterprises. CHAPTER I General Provisions Article 1 Governing scope This Law provides for the establishment, management organization and operation of limited liability companies, shareholding companies, partnerships and private enterprises in all economic sectors (hereinafter referred to as enterprises); provides for corporate groups. Article 2 1. 2. Applicability Enterprises of all economic sectors. Organizations and individuals involved in the establishment, management organization and operation of the enterprises. Application of the law on Enterprises, international treaties and relevant legislation Article 3 1. The establishment, management organization and operation of enterprises in all economic sectors shall comply with this Law and other relevant provisions of the law. In special cases where the establishment, management organization and operation of an enterprise are regulated by another law, the provisions of such law shall apply. If an international treaty of which the Socialist Republic of Vietnam is a member contains provisions which are different from the provisions in this Law, the provisions of...
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...Jet charter services, their advantages and limitations Air charter companies usually focus on individual private jets and or itineraries and are most suited for urgent or cargo that is on a deadline. These companies offer jet charter services and allow clients to charter an entire aircraft instead of purchasing individual tickets for commercial flights. They offer a wide range of aircrafts from helicopters to business jets depending on the users’ specific requests. Jet charter companies specialize solely on jet aircrafts and offer a wide number of jets depending on the clients’ size and needs specifications. Types of jet options include light jets, mid-size jets, heavy jets and airliners. Many people today opt to travel on commercial airlines sometimes for business other times for pleasure but only a small number of people have had the pleasure of chartering a private jet since only a few can afford the cost although for businesses that need to frequently fly to different places chartering a jet would be more cost efficient. Different people have different reasons to charter jets. Some charter flights because these companies offer destinations and departures from airports in thousands of locations worldwide. This makes them convenient as they go where, when and how you want. They also offer clients a wide selection of choice on the different planes one can charter which a luxury is not accorded by commercial planes as clients can pick a jet to meet their specific needs...
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...Documenting independence and objectivity: a well-written charter provides the framework and purpose for internal audit conduct Many companies accept the thought of an internal audit charter to document when an internal audit is supposed to be independent and objective. An internal audit charter is a formal document that outlines the purpose, authority, and responsibility. It gives the internal audit department a place inside the company that gives a formal written agreement about the position of the company to management and the board. It is expected for an internal auditor to be independent in appearance and in the information that is provided when completing their job in the organization as it is reflected as a part of management. Objectivity is the auditor’s balanced approach with making sure that his work is not compromised and free from material conflict, if there are questions about an auditor’s independence and objectivity, it should be taken care when they arise. If there seems to be a weakness in the auditor’s independence and objectivity, it should be talked about with the CAE who reports it to the board and audit committee. Organizational Independence should be reinforced by the senior management, the audit committee and the board of directors and is more about whom the CAE reports to within the company, letting the internal audit do its role. Damage to an internal auditor department’s independence and objectivity will arise when there are restricted limits...
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...CHARTER CONTROLS | Final Report | ENTRP 492Cole CheslockTyson Jones Kalsun Romero-GoertzDecember 4, 2011 | Table of Contents DISCLAIMER 3 ACKNOWLEDGEMENTS 4 EXECUTIVE SUMMARY 5 INTRODUCTION 7 COMPANY OVERVIEW 7 INDUSTRY OVERVIEW 8 External Environment 8 Key External Drivers 9 METHODOLOGY 10 SCOPE 11 FINDINGS AND RECOMMENDATIONS 12 GOVERNMENT CONTRACTS 12 OEM CONTRACTS 14 ACCOUNTING METHODS 16 ORGANIZATIONAL STRUCTURE & PLANNING 19 ONLINE PRESENCE & BRAND AWARENESS 23 Social Networking 24 MARKETING PLAN 27 Competitive Analysis 27 4 P’s Analysis 28 Industry Segments 28 CITATIONS 32 APPENDIX 33 To-Do List 33 Manufacturing Metrics 34 PRO FORMA INCOME STATEMENTS 35 ------------------------------------------------- DISCLAIMER This material is based upon work supported by Washington State University. Any opinions, findings, conclusions, or recommendations are those of the authors and do not reflect the views of Washington State University, its employees or its administration. ------------------------------------------------- ACKNOWLEDGEMENTS Our team would like to acknowledge and extend our heartfelt gratitude to the following persons who have made this report’s completion a possibility. We would first like to thank our team mentor and advisor Albert Christensen and Kristin McMahon, who provided our team with much needed support and assistance in reviewing our papers. We would also like to thank our professor Mr. Pickett...
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...Air Charter Business Proposal i Air Charter Business Proposal from an Information Technology Perspective. Steven R. Marcum, Steven Cross and Jeffery Prendergrast Introduction to Management Information Systems MGMT 221 Professor Ira Strauss January 15, 2011 Air Charter Business Proposal ii Abstract The objective of this project is to develop a business proposal for an air charter company that caters to the tourism trade from an information technology standpoint operating in the Hawaiian Islands. The technologies that will be discussed will range from hardware and software requirements for weather, flight planning, crew scheduling and maintenance operations. To begin we will examine the flight planning system known as Jeppesen Flite Star IFR which is considered one of the world's leading desktop flight planning technologies. It includes advanced features and innovations such as Vector Plus mapping technology and vector chart themes, which offer low and high altitude en-route chart emulations as well as user-customizable charts which includes all of the complexities involved in the planning of a typical commercial airline flight from the aspect of the flight operations dispatcher. Next as we continue we will turn the discussion to crew scheduling which will lead us to Flight Pak which provides management with aircrew scheduling in both local and ZULU times. The discussion will point to how the system will provide more accuracy in the scheduling...
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...Evaluating a Project Charter Project charters can vary greatly in form and scope. Some are detailed oriented while others merely list the budget and goal. At the very least, a project charter should contain the fundamental information of the project; the description, the stakeholders, the success criteria, a timeframe, risk evaluation and approval by stakeholders. A project charter should provide a description of the project. What are we doing? Are we building a 90ft cruise boat for sightseeing? Or, are we releasing new software in three different languages? The description could provide the reason for the project but should ultimately contain clear language regarding the main objective. Everyone from the CEO at the software company down to the welder at the shipyard needs to know the common goal. After the project charter has been initiated, the stakeholders need to be identified. These individuals are invested financially or otherwise. Their decisions will drive the final outcome. The owner places an order for a 90ft cruise boat with the boat manufacturer. The boat builder (project manager) in turn engages the engine manufacture, the propulsion company, the marine electronics company…etc. Everyone associated with the project gauges their level of involvement and aligns their own expectations with the ones put forth by the project charter. Name | Responsibility | Contact Info | Fred Owner | Placing order/payment | Address/email | Boat Co. (project mgr) |...
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...qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwer...
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...Malvern House Nursing Home: Charter of service Users’ Rights Malvern House Nursing Home encourages and supports its Service Users in keeping a high quality of life with respect for their individuality, independence, confidentiality and privacy. By providing twenty-four hour care, the Nursing Home strives to encourage its Service Users to fulfil their emotional and social needs. Malvern House is able to safeguard its Service Users from discrimination on any grounds, whether it is age, sex, disability, language, race or religion. They acknowledge the importance of respecting each Service User's uniqueness and their personal needs. Staffs are expected to treat everybody within the Home with respect. The Nursing Home actively seeks to help their Service Users to lead gracious lives. The charter of service user’s right is not binding legislation for a company to follow but instead it’s a guideline that must be followed by all staffs and residents in the Malvern House, it protects the rights of the service users in the Nursing Home. It makes sure that their Privacy is given because every individual is entitled to their own privacy. This charter makes sure to keep their service users safe from any harm. For example if Florence was to be a resident at Malvern House Nursing Home this charter would ensure that she is surly protected by the company’s charter by: • Quality of Life - The right to live within a safe and comfortable environment, within which social care practices...
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...You are a manager at Winsome Manufacturing Company, a company that produces plastic storage containers and sells them to the home consumer through home sales events. At the company’s quarterly meeting, the head of marketing described a new product to be introduced in the first quarter of the next fiscal year, approximately nine months from now. The product will be a room-sized plastic storage unit suitable to the outside of the home; it is similar to a competitor’s product but will have significantly more features. This product will open new markets for the sales channel, lay the foundation for add-on products, and generate new revenues. You have only seen preliminary sketches of the potential product but are very excited by the new product. The project will require participation from the design, production, purchasing, shipping, sales, and marketing departments. Winsome Manufacturing owns a line of injection molds suitable, so all manufacturing will be done in-house. The project manager for this project has not yet been selected, but that decision is expected to be made in the next week. You have been asked to come to a preliminary project initiation meeting that will result in the identification of the project sponsor and creation of the project charter. In preparation for the meeting, answer the following questions: Who are the project stakeholders? How will they be involved in the project? Who should be the project sponsor? Why? From which department...
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...ANALYSIS OF THE EFFECTS OF A SERVICE CHARTER ON SERVICE DELIVERY DECLARATION DEDICATION I wish to dedicate this work to my wife Grace, children Jedidiah, Emmanuel and Beracah and parents who inspired, supported and encouraged me to overcome the numerous challenges of this study. ACKNOWLEDEGEMENT I wish to acknowledge the professional guidance and support of Dr. Katuse throughout this work. I am also grateful to Mr Charles Muhia who spent much of his time discussing the work and giving valuable guidance and suggestions. I am also grateful to my colleagues who provided valuable information to enable this study to be success. TABLE OF CONTENTS DECLARATION i DEDICATION ii ACKNOWLEDEGEMENT iii TABLE OF CONTENTS iv LIST OF FIGURES v LIST OF TABLES vi ABSTRACT vii CHAPTER ONE: INTRODUCTION 1 1.1 Background 1 1.1.1 Kenya Power and Lighting profile 1 1.1.2 Customer service charters 2 1.2 Problem Statement 3 1.3 Research Objectives 4 1.4 Research Questions 4 1.5 Significance of the Study 5 1.6 Delimitations/scope of the study 5 1.7 Assumptions of the study 5 1.8 Definition of Operational Terms 6 CHAPTER TWO: LITERATURE REVIEW 7 2.1 Introduction 7 2.2 Theoretical Review 7 2.3 Theoretical Framework 10 2.4 Empirical Review 10 2.4.1 Customer service Charter 10 2.4.2 Services 11 2.4.3 Customer Service Orientation 12 2.4.4 Quality 12 2.4.5 Service Quality standards 13 2.4.6 Standard setting 13 2.4.7 Employee involvement and in organization...
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