MINH VO
HAMG 1321
Professor Borrello
November 20, 2015
PAPER
I personally don’t like to eat out much. I only go out and eat when there are any special occasions. The last time I went out eating was with my boyfriend on our first anniversary. We went to The Cheesecake Factory which is also on of my favorite places to dine in.
The Cheesecake Factory is very familiar with everyone now. This place is famous for their cheesecakes as well as the diversity of food to choose from. The Cheesecake Factory was established in the 1940s by Oscar and Evelyn Overton. Mrs. Overton personally made baked cheesecakes in the basement of their home for the best local restaurants. In 1972 they moved their business to Los Angeles, California where they opened a 700 square foot store known as the Cheesecake Factory. Thirty years later The Cheesecake Factory has over 170 locations around the world. Having such a large corporation presents various challenges when it comes to having such a large and diverse staff. A solid Human Resources base is one of the major keys to having a successful business, organization or type of function that heavily rely on people. The Cheesecake Factory’s structure is quite complicated because it is a big company. But overall, the company operates in two business segments, restaurants and bakery. Restaurant consists of the Cheesecake Factory, the Grand Lux Café and Rock Sugar Pan Asian Kitchen. The bakery segment produces baked desserts and other products for its restaurants and for other foodservice operators, retailers and distributors. I have a friend who working in Mai’s Restaurant Downtown, she told me that the Cheesecake Factory is their supplier for the cheesecake and dessert in the restaurant. It is also not hard to find the cheesecake factory’s products in any grocery stores in the frozen section. The Cheesecake Factory takes everything to achieve its mission of excellent customer service. A creative and extensive menu with over 200 selections of food to provide their customers with the food fresh prepared in the restaurant. The employees are well-trained and friendly which can bring them back a 5-star rate in hospitality. As well as an innovative design and decoration, and what I love most was the outdoor seating. All of these elements are helping The Cheesecake Factory to reach its goal and have its own stand in the industry in the United States through many decades.
But not everything here is perfect. I had a not quite good experience with them in my last visit. It was about the service and the management. Everything was good at first, the greeting the serving. And when I asked them for some more wheat bread, which is my all-time favorite thing here, but they forgot. We waited until our main course arrived to the table so my boyfriend told me that we would skip the bread anyway and I agreed. The food was really good, like every time so I forgot about the bread. After the main meal, we decided to order some cheesecakes for dessert. It took us for 20 minutes and the cheesecakes still weren’t on the table. I asked some random staff there and of course, they weren’t our waiter so they didn’t care much. And then I asked our waiter, he went to the cheesecake corner to rush the girl who preparing the cheesecakes. We finally had our cheesecakes after 30 minutes. I had never have a cheesecake that took more than 10 minutes to be prepared and brought on the table here before so I was very upset. My boyfriend asked for the manager and the only thing she said was because they were busy with an inappropriate attitude without any apologies. However the waiter who served us was so nice that he offered the cheesecakes would be on him, we didn’t accept it anyway. But it was so nice of him. How come even the waiter knows how to treat the customer better than the manager.
After that bad experience, I would think about that. If I work there, I will have some more to do to approve the restaurant. In my opinion, if I run a restaurant, I would want my staffs to know all the jobs. For example, it was not a hard thing to take out a piece of cheesecake and prepare it on plate. I think anyone can do that, no need to depend on any person. So in case if it was really busy, a single person cannot prepare cheesecake for all the customers in the same time, others can help. Besides, I believe ethics are a collection of principles and practices that a business believes in and aims to live by. The Cheesecake Factory’s mission statement and more specific policies about conduct to give employees, partners, vendors, and outsiders an idea of what the corporation stands for and how it’s staff should conduct themselves. Key areas that are of significant importance to The Cheesecake Factory start with the general standards of conduct in how all its employees will be treated by fellow employees and by management. The standards deals the basic values that we all have, with the expectation of building trust, loyalty, honesty, respect, and a high level of professionalism within the company. This will create a positive working environment that will uplift the attitudes and morale of its employees and depending on what your position is could increase productivity and customer relations. All jobs have a certain amount stress related to it, but having those basic codes of the takes away a lot the negative personal stress that can arrive on the job.
In conclusion, I still consider The Cheesecake Factory is my favorite place to eat. Even though I had a bad experience there once, I think that they can improve it better. With all the strength they now have, big brand name and strong management team, they can reach whichever goal they want to accomplish.
CITATION
“Welcome to the cheesecake factory”. The cheesecake factory. N.p.,n.d. Web. 24 Oct. 2013 http://www.thecheesecakefactory.com/about-us/
“The Cheesecake Factory”. Wikipedia. Web https://en.wikipedia.org/wiki/The_Cheesecake_Factory