...10/21/13 Citizen Citizen’s Charters- A Handbook A Publication of the Government of India Ministry of Personnel, Public Grievances and Pensions Department of Administrative Reforms and Public Grievances New Delhi, India Contents Sl.No. 1 The Citizen’s Charters : Indian Experience Basic Concept, Origin and Principles The International Scene The Indian Scene Comprehensive Website on Citizen’s Charter Exemplary Implementation of the Citizen’s Charter Evaluation of Citizen’s Charter Compendium on Citizen’s Charters in Government of India Regional Seminars Capacity-Building workshops Department-Specific Workshops Information and Facilitation Counters(IFCs) Problems faced in Implementing the Charters goicharters.nic.in/cchandbook.htm 1/45 Page No. 1 10/21/13 Citizen Lessons Learnt Future Vision: Development of Charter Mark II Formulation of Citizen’s Charter Rationale of a Citizen’s Charter Components of a Citizen’s Charter Formulation of Citizen’s Charters: A Road Map Citizen’s Charters-Model Guidelines Citizen’s Charters-General Structure Guidelines Dos and Don’t for Implementing the Charters What Makes a Good Charters Things to Remember A Model Format for Citizen’s Charter 9 III Duties and Responsibilities of Nodal Officers Duties and Responsibilities of Nodal Officers of Citizen’s charter in Central/State Governments/Ministries/ Departments/Public Sector Undertakings/Organisations for Formulation and Implementation of Citizen’s Charters 14 ...
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...Charter scenario #4: citizenship Oath to Queen In order for immigrants to obtain citizenships, they are required to swear an oath to the Queen under the Oaths of Allegiance Act required in the Citizenship Act[1]. A group of permanent residents are challenging this requirement and suggested that they should become Canadian citizens by pledging allegiance to Canada. Charles Roach, a Toronto civil-rights lawyer have been challenging the Oaths of Allegiance Act for over a decade had passed away without becoming Canadian Citizen[2]. Mr. Roach also thinks that the requirement infringes his right guaranteed in the charter. However, “The court of appeal ruled that new citizens were not “literally” swearing allegiance to the Queen but “symbolically” to Canada’s “form of government and the unwritten constitutional principle of democracy”[3]. Answers a. Does the charter apply? Which section(s)? Explain how. The charter applies as it applies to all laws. Specifically, section 2(a), (b) and 15 are significant in this case. Section 2(a) guarantees freedom of conscience and religion; and (b) consists of freedom of thought, belief, opinion and expression. Taking an...
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...ASSESSMENT OF THE IMPACT OF SERVICE CHARTERS ON SERVICE DELIVERY IN MALAWI – A CASE OF SOUTHERN REGION WATER BOARD BY RASHID FRIDAY NTELELA (201004511) A DISSERTATION SUBMITTED IN FULFILLMENT OF THE REQUIREMENTS FOR THE MASTERS DEGREE IN PUBLIC ADMINISTRATION TO THE DEPARTMENT OF PUBLIC ADMINISTRATION IN THE SCHOOL OF PUBLIC MANAGEMENT AND DEVELOPMENT, UNIVERSITY OF FORT HARE, BISHO CAMPUS SUPERVISOR PROF. E.O.C IJEOMA 20th January, 2012 1 DECLARATION I, Rashid Friday Ntelela, hereby declare that this research thesis is my own original work, that all reference sources have been accurately reported and acknowledged, and that this document has not previously, in its entirety or in part, been submitted to any University in order to obtain an academic qualification. Rashid Friday Ntelela 20th January, 2012 2 Table of Contents DECLARATION ............................................................................................................... 2 DEDICATION .................................................................................................................. 7 Acknowledgements ......................................................................................................... 8 CHAPTER 1 1.0 1.1 1.2 1.3 1.4 1.5 Introduction............................................................................................................ 9 Statement of the Problem .................................................................................. 11 Research...
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...KENYA SCHOOL OF GOVERNMENT, NAIROBI DIPLOMA IN PUBLIC ADMINISTRATION PROJECT PROPOSAL BY JOSPHAT K BIWOTT TOPIC: EFFECTS OF SERVICE CHARTER ON SERVICE DELIVERY: A LOOK AT MATETE DISTRICT COMMISSIONER’S OFFICE. CHAPTER 1: INTRODUCTION 1.0 BACKGROUND: Public Service Delivery is defined as a set of institutional arrangements adopted by the government to provide public goods and services to its citizens. Public services delivery has been one of the key functions of the public sector which uses civil service bureaucracies as the instrument for the delivery of services (World Development Report, 2004). In the context of governance, according to 2008 - 2013 Public Sector Reforms & Performance Contracting | Kenya; the service charter, variously referred to as “citizen service delivery charter” or “customer service delivery charter” is a written statement prepared by a public institution which outlines the nature, quality and quantity of service that citizens should expect from the institution. It sets out: what the institution does, what services users can expect, and the standard of the service to be provided. | | Public service delivery in most of the developing countries is characterized by being ineffective, too much procedural, costly, red taped and lack transparency. In general public servants have not acted as servants of people but rather as masters without any sense of accountability and transparency. People are unaware of how and where to...
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...The Charter of Rights and Freedoms Canada has come a long way from the fragile group of colonies it had once been. As it is no longer under complete British rule, it is now a fully functioning and self-governing country, and is a significant part of the Western World. In this way, Canada also harbors many of the societal ailments that many other developed countries are burdened with. Despite such an unfortunate circumstance, however, it is of popular opinion that Canada is increasingly more habitable than the other first world countries of the modern era, and is frequently listed exceptionally high on the United Nations’ ranking of countries to live in. While there are a variety of superficial reasons for such a reputation—such as the country’s...
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...Regarding the topic of same-sex marriage, in 2005 section 33 was going to be used to prevent same sex marriages from being legalized. Stephen Harper, the head of state, recognized these violations and decided to go against this tool (Malcomson & Myers, 1996). Even now with the new prostitution debate, the conservative government will be reluctant to use the notwithstanding clause and the reason being because of the abortion issue (Herbert, 2014). The notwithstanding clause has ruined the stability of the Charter of Rights and Freedom and Parliament enables this tool when they think the Supreme Court’s decision is wrong and they use this tool to their final advantage. However, it is unlikely that there will be more usage of this tool due to the various controversies regarding it. Parliament should not use this tool frequently and should respect the Supreme Court’s interpretations of the constitution due to many factors. Parliament’s role is not to interpret and enforce laws but rather to stay within their limits and let the Supreme Court benefit our society as they are doing currently. The Supreme Court of Canada is making drastic changes for our society’s benefit at a fast pace, while Parliament stalls various different procedures and slows down...
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...is considered discrimination against equality in the eyes of s. 15 in the Charter of Rights and Freedoms [hereinafter, Charter]. This paper will examine the decision by the Supreme Court of British Columbia and the subsequent decisions by the British Columbia Court of Appeal and Supreme Court of Canada, and will then comment on the lasting impact of these decisions. The Andrews case added two new infringements, numerous relevant principles under s. 15, and a test to be applied when considering Section 15 that will be discussed in this paper in regard to their future context (Hurley, 2007). The 3...
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...Introduction It’s always serious business to intervene decisively in other peoples’ affairs. What should an external agent do when injustices are taking place within another state? May a state or international institution like the United Nations intervene in the affairs of another state? Do we have a moral and ethical duty for intervention when a political regime is harming its own citizens? Is it legal under International law for a state to intervene in another state’s territorial and political sovereignty with or without United Nation Security Council’s approval? It is the aim of this essay to examine some of the answers commonly given to these questions. To address the ethical and legal justifiability of intervention this essay will begin by analyzing how we define humanitarian intervention. The second section discusses moral and ethical issue relating to humanitarian intervention. The discussion focuses on the several theories that present a moral case for intervention. It concludes by examining whether international law should affirm a right to humanitarian intervention. The literature on the ethics and legality of humanitarian intervention is filled with disagreement. This essay seeks to identify and critically assess the often unexamined moral and legal assumptions behind these disagreements. Definition of Humanitarian Intervention It is necessary to begin with a clear understanding of the concept to be analyzed. We need then to start by addressing the...
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...In 1955 the Congress of the People adopted the Freedom Charter, which was declared as a communist document by the National Party government. The Freedom Charter is the backbone of the South African Constitution which is the most progressive constitution in the world. This paper aims to determine whether or not the Freedom Charter is a communist document, by examining the history of the Freedom Charter and why the National Party considered it a communist document, defining communism, finding similarities between communist principles and the Freedom Charter. With these, this paper will aim to show that the Freedom Charter is or is not a communist document. The Freedom Charter was the statement of core principles of the South African Congress Alliance, which consisted of the African National Congress and its allies the South African Indian Congress, the South African Congress of Democrats and the Coloured People's Congress. It is characterized by its opening demand; The People Shall Govern! The initiative for the Freedom Charter came from a multi-racial coalition of organizations, including the African National Congress (ANC), Congress of Democrats, Indian National Congress, and South African Coloured People’s Congress. . The Charter came to represent ANC policies over the next four decades (Willcock, 2005). The document formulated not only basic demands for human and political rights that had been included in previous petitions and deputations, it also spelled out the kind of...
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...community In the last seventy years, Canada developed lawful political, human and civil rights within the nation and in the global community. In May of 1945, representatives of 50 countries met in San Francisco at the United Nations Conference on International Organizations, to draw up the United Nations Charter. Canada participated in the San Francisco conferences as a founding member of the Unite Nations. The Charter strived for collective security to avoid war, to develop friendly relations among nations, achieve international co-operation in solving international problems and promoting and encouraging respect for human and civil rights. Canada’s participation in the United Nations was instrumental in a global reputation of humanitarian contributions. Canada’s dedication to fundamental human rights internationally, upheld Canadian core democratic values. Canada’s federal government crafted a new Canadian Constitution that domestically improved the civil rights of every citizen. Authorized in 1982, the Charter of Rights and Freedoms guaranteed the rights of individuals by enshrining those rights and certain limits on them in the highest form of government. The Charter created a social and...
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...Introduction The Canadian charter of rights and freedom is one part of the Canadian Constitution. The Constitution is a set of laws containing the basic rules about how our country operates. For example, it contains the powers of the federal government and those of the provincial governments in Canada Importance The Constitution is the supreme law of Canada. Generally speaking, all other laws must be consistent with the rules set out in the Constitution. If they are not, they may not be valid. Since the Charter is part of the Constitution, laws that limit Charter rights may be invalid. This makes the Charter the most important law we have in Canada. It is important to point out, however, that the Charter itself allows governments to put some limits on Charter rights. Section 1 of the Charter says that other laws may limit the rights and freedoms in the Charter so long as those laws are reasonable and justified in a free and democratic society. So, a law that limits a Charter right is nevertheless valid if it conforms with section 1. The fact that the Charter is part of the Constitution also means that governments must try to make sure that new laws are consistent with it. For example, the federal Department of Justice must make sure that new laws proposed by the federal government comply with the Charter....
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...secularism have remained fairly good through the federal government's experience but with little criticism compared to Quebec's recent controversy with Bill 60. This bill is a perfect example as to why Canada doesn't need a new legislation. Bill 60 initially planned to ban religious wearing from public places, educational institutes and jobs. Canada is a multicultural nation with a diverse range of cultural and religious groups that seamlessly work together in many different environments. To simply ban religious regalia would be huge for Canadian citizens that make up majority of public sector workplaces. The benefits of a cultural protection of secularism are usually created to protect cultural values, traditions, languages and identity. For example, Bill 101 in Quebec was passed to protect the French language. Most recently Bill 60 became very controversial and received a lot of criticism. The bill intended to adjust Quebec's Charter of Human Rights and Freedoms, develop neutrality amongst all state employees in workplaces, restrict wearing religious symbols, make it compulsory to have faces uncovered and as far as to banning halal and kosher foods, Seguin & Peritz (2013) . Political party Parti Quebecois (PQ) believed that by removing religious symbols and clothing, it was going to end the reasonable accommodations the province was having. Nonetheless the bill appeared as a direct threat to all the religious groups that lived within the province....
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...Civics Exam Review Terms Common Good - All citizens should be responsible, caring individuals that can work towards the common good. Dictatorship – A system (in which) a single ruler seizes absolute power by banning opposition Ward - Geographical subdivisions designed for elected council Constitutional Monarchy Global Village - the world seen as a community in which people are connected by computers, television, etc., and all depend on one another By Laws – A law or rule passed by municipal council and applicable only to that municipality Consensus - a system of decision making based on one common agreement to all people. Pluralistic Society - A society in which different groups with a range of beliefs can influence political life Civics – the study of duties and rights of citizenship Figurehead - A leader or head of state without any real power in government Government – the rule or authority or a country, province or district Suspended Sentence – a judgement that is not carried out, provided the offender meets certain requirements set out by the judge. Summons - Document sent to citizens informing them of jury duty responsibilities Right - A privilege guaranteed by law to citizens – Vote – the act of expressing an opinion by a show of hands or ballot; used to make a decision such as a resolution or electing a candidate to office Rule of Law - Everyone must adhere to the same laws. These laws are known, predictable and impartial...
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...Worldwide, all nations share essential educational goals in middle childhood such as reading, writing and doing mathematics. Based on At About This Time tables, nations try to leverage arithmetic and reading skills by setting up new skills to acquire such three-digit numbers or reading 50 words per minute out loud. In addition to this important knowledge, countries are also to eager to provide children with moral values regarding how to be good citizens. Schooling methods and curriculum serve as foundations to convey nations’ beliefs, values and cultural standards. Educational curriculum varies by nation, by community, and by school subject. For instance, in the United States, curricula depends on when, how, and whether second-language or religious instructions occur. There is no educational unity in North America, which makes difficult to reach the reading, writing and mathematics standards. Moreover, there is another form of curriculum that has been popular among school districts: the hidden curriculum. According to the Blackwell Dictionary of Sociology, "Hidden curriculum is a concept used to describe the often unarticulated and unacknowledged things that students are taught in school." In other words, hidden curriculum refers to the unintended or implicit values cultivated in the practices exercised in the classroom and educational institutions through the application of the curriculum. For example, children are often rewarded not only for their academic achievements in...
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...the public school system began to show its age. More and more children began to fall behind in a rapidly changing environment marked by the introduction of personal computers and later the internet. Sensing a need for change, many people began to push for new educational models that would keep up with the times. This marked the beginning of the school choice movement. Both charter schools and school voucher programs are collectively referred to as “school choice” initiatives, in that they allow parents freedom to choose individualized education options for their children that are outside of the traditional “one size fits all’ public school system. A school voucher program provides parents with certificates that are used to pay for education at a school of their choice, rather than the public school to which they are assigned. Charter schools on the other hand are publicly funded schools that have been freed from inefficient public school system rules and regulations in exchange for accountability to produce positive, measurable results. These agreed to results are set forth in each school’s Liles 2 charter. The ability for parents to choose an education path that is best for their...
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