...The Deming Prize Keller Graduate School of Management GM588 Managing Quality; Spring 2010; Session B May 2010 Purpose and Background Following World War II Japan had a lot of catching up to do with the rest of the world. Their manufacturing had been largely based on copying other’s technology and the war had cut them off from outside sources for several years. In 1946 the Union of Japanese Scientists and Engineers (JUSE) was founded thus starting the quality movement in Japan. They invited Dr. W. Edwards Deming to come and give a series of lectures on Statistical Process Control in 1950. His teachings made a profound impact on Japanese industry and his philosophies continue to have an impact today. A transcript was made of his eight day lecture series, “Dr. Deming’s Lecture on Statistical Control of Quality,” and was subsequently distributed by JUSE for a charge. Dr. Deming then donated his royalties back to JUSE. In appreciation of this the Deming Prize was founded to commemorate Dr. Deming. Categories of the Deming Prize There are three categories of the Deming Prize; The Deming Prize for Individuals, The Deming Application Prize, and The Deming Distinguished Service Award for Dissemination and Promotion. The Deming Prize for Individuals The Deming Prize for Individuals is given to individuals or groups “who have made outstanding contributions to the study of Total Quality Management (TQM) or statistical methods used for TQM, or those who have made outstanding...
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...page application using the most current criteria of the CAPE™ Program at the category and item levels. | http://www.calexcellence.org | California Award for Performance Excellence | C.A.P.E. | top level award offered by CCE and adheres to the BNQP criteria. The Eureka Award offers seven categories: Large and Small Service; Education; Health Care; Non-Profit; Government; and, Military. | | Annual Food Quality Award | Food Quality Magazine | It honors the dedication and achievement of a North American Quality Assurance/Quality Control team that has made exceptional contributions to food safety and consumer satisfaction with a positive impact on business results. | http://www2.dupont.com/Qualicon | Akao Prize | Quality Function Deployment Institute | The Akao Prize is now awarded to individuals around the world who have demonstrated Excellence in their practice and dissemination of Quality Function Deployment (QFD) for many years. Taken into consideration are research, authorship, teaching, practical applications, and personal commitment and service to the QFD community world wide. | www.qfdi.org/akaoprize.htm | American Society for Quality's Awards & Medals | Annual Quality Congress | The awards...
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...favor • Even where some positive results become apparent in short time, they don't seem to be major USE OF THE FRAMEWORK 1. Review the organizations adoption of TQM to date 2. Customize the framework to suit to individual organization 3. Present & debate the customized framework 4. Assess which features of framework are already in place USE OF THE FRAMEWORK (Cont.) 5. Prioritize the features which are not already in place 6. Communicate the details of framework and plans derived from it through out the organization 7. Identify potential problems in putting the plan developed at stage 6 TQM FRAMEWORK (ROVER GROUP) QUALITY AWARDS QUALITY AWARDS • The Malcolm Baldrige National Quality Award (USA, since 1987) • The Deming Prize (Japan, since 1951) •...
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...I. BACKGROUND OF THE STUDY: The study was about the quality initiatives taken up by leading Indian air-brakes manufacturer, Sundaram-Clayton to win the world’s highest award for quality, the Deming Prize. The company’s TQM experience and it’s preparation for winning the award are explored in detail. The case also provides information about the Deming Prize, its history, its importance and the parameters it is awarded on. II. TIME CONTEXT: It happened on Nov. 14, 1998 when Srinivasan ( Sundaram-Clayton CEO ) received the award. III. VIEWPOINT: According to the viewpoint of Srinivasan ( Sundaram-Clayton CEO ), the study was about the quality, that Sundaram-Clayton have and being consistent leading Indian air-brakes manufacturer. IV. STATEMENT OF THE PROBLEM: Improving their succession in quality standards and their level of performance must be consistent in their quality practices. Winning the Deming Prize makes their company more pressured. V. OBJECTIVE: To be able to stand at the peak of quality as the bearer of quality and standard in India, and to encourage other companies to emulate their practices not only for profit, but for the benefit of India’s economy as a whole. VI. AREAS OF CONSIDERATION: A. Strengths: 1. Ensures that targets can be set, and that the success or failure at meeting them can be analyzed. 2. Its ability to introduce poke yokes mistake-proofing techniques on its machines. 3. Delivers total quality that will leave their customers...
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...A W A R D S A Comparative Analysis Of National and Regional Quality Awards by Robert J. Vokurka, Gary L. Stading and Jason Brazeal Q UALITY, AS MOST ORGANIZATIONS KNEW IT, RAPIDLY CHANGED DURING THE 1980s. Due to successful Japanese efforts, U.S. industries began to discover the competitive advantages that quality could bring and how the lack of a quality system could bring an end to business. With customers demanding quality and competitors responding to such demands, businesses turned to total quality management (TQM) as the key to enhance overall performance. As customer expectations increased and performance improvement initiatives were implemented, quality evolved from a product specific focus to an organizationwide effort, from a separate manufacturing function to a strategic business initiative. The quality function was expanding, and with that came new practices concerning continuous improvement. In the late 1980s and early 1990s, several countries established programs to recognize the inventive, yet effective, quality practices taking place—once again, after Japan, which began honoring quality practices in the 1950s. The criteria of most of these award programs encouraged strategic initiatives in the approach and deployment of quality practices. But as with most successful quality initiatives, the award programs underwent continuous improvements in design and administration. In their pursuit of TQM, organizations around the world began turning to quality...
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...1. Executive Summary BT as a company has its roots set in the right ground when they committed to quality delivery. The organizations success is due to the Keizen approach and how they keep the employees involved in the changes or amendment or the organizations processes and procedures. Figure 1: The 4-P cycle of continuous improvement There is however minor improvements on their approach to the TQM / BEM models. They should make use of the balance score card to measure their performance against it. This could quantify and qualify their success and be measured. There are five elements to strategy that they must take into account: 1. Sustainable decisions: what is to be done? 2. Processes and projects to deliver strategy: How is it to be done? 3. Competitive advantage: Why it must be done? 4. Exploitation of connections between the organization and its environment: Why it must be done? 5. Vision: When and with what result? A common solution to problem that might be experience should be to implement the following attributes to ensure a successful organisation: 1. Effective leadership; 2. Emphasis on customer requirements; 3. Commitment to continuous improvement; 4. Learning and growth strategy; 5. Human resource development; 6. Quality assurance system; and 7. Effective information systems. 2. Questions 2.1 What role has the Quality Management System and the ISO 9001 standard played in BT`s total quality journey? BT has committed...
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...W. Edwards Deming Quality Culture Mini-Paper IE 361 Dr. Stephen B. Vardeman Maggie Brown Matt Freyer Rod Parayno What follows is a brief look into the story behind and work of William Edwards Deming. Included are a brief summary of his life, his philosophies, and the impact of his efforts. The Life of William Edwards Deming Deming was born on October 14, 1900 in Sioux Falls, Iowa, but spent the majority of his youth in Powell, Wyoming. He was raised on a government granted section of farmland with one brother and two sisters (www.deming.org). The Deming family struggled just to survive. Deming’s parents believed in the importance of an education and stressed this to their children. His mother had studied music and his father, mathematics and law. His mother’s love of music influenced Deming’s interest in music and composition later in life. In 1917, Deming began his own education at University of Wyoming at Laramie. Four years later, he graduated with a degree in electrical engineering. Deming continued with his education, completing his master's degree in mathematics and physics from the University of Colorado, and his PhD in mathematical physics from Yale University (www.deming.org). After receiving his PhD, Deming was offered a position with the Western Electric Company, but decided to pursue work at the Fixed Nitrogen Research Laboratory of the U.S. Department of Agriculture instead. It was there that Deming encountered statistics and probability...
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...Ishikawa stands among the giants of the Total Quality Management movement. Just like Deming, Juran, Feigenbaum, and Crosby, Ishikawa made significant contributions that began the global shift toward awareness of the benefits to be realized from pursuing a policy of total quality management. He was an advocate for company-wide quality control activities, which he believed did not end when the product left the manufacturing line. Total quality management represents the holistic idea that every individual in the process is just as important as the overall process to realize success. The quality of the product, the after sales service, quality of management, the company itself and the human being are all integral parts of a successful total quality management organizational culture. In short, total quality management represents a movement, which is revolutionizing the way business is done in the industrialized world and Kaoru Ishikawa was one of the elite few that identified the possibilities; truly a man of vision. Primary Work and Significant Accomplishments Professor Ishikawa graduated in 1939 from the Engineering Department of Tokyo University, where he majored in Applied Chemistry. He earned his Doctorate of Engineering in 1960 and was promoted to Professor at the University, where he was subsequently awarded the Deming Prize, Nihon Keizai Press Prize; the Industrial Standardization Prize for his dissertations on Quality Control and the Grant Award in 1971 from the American...
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...and helps produce superior value (Goetsch and Stanley). There are a few total quality pioneers but the one that is going to be discussed is W. Edward Deming. Deming has been known as the most influential proponent in quality management in the United States (Goetsch and Stanley). Deming worked at Western Electric and it is here that he began the use of statistics in quality because he noticed the great amount of waste that was at Western Electric. In 1940 Deming tried to help the U.S. Bureau of Census with the adoption of statistical sampling technique but at this Deming’s findings wasn’t being received positively. It wasn’t until WWII that Deming began his success with quality. During WWII Japan began to produce war materials. When the war ended Japan had to change to the production of consumer goods. Japan asked Deming to come over and help change the worlds existing paradigm that Japan produced cheap, shoddy imitations to one of producing innovative quality products (Leadership Institute, 2005). Deming told the Japanese that if they would follow his plan then their desired outcome to change everyone’s mind about the quality of products that are being produce in Japan will change in a few years. Deming made such a huge impact on Japan that the most prized award that can be given to a company is the Deming prize. It wasn’t until the 1980’s that Deming’s services were wanted by the United States. Deming’s has had a huge impact with the quality movement; many would...
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...Ishikawa stands among the giants of the Total Quality Management movement. Just like Deming, Juran, Feigenbaum, and Crosby, Ishikawa made significant contributions that began the global shift toward awareness of the benefits to be realized from pursuing a policy of total quality management. He was an advocate for company-wide quality control activities, which he believed did not end when the product left the manufacturing line. Total quality management represents the holistic idea that every individual in the process is just as important as the overall process to realize success. The quality of the product, the after sales service, quality of management, the company itself and the human being are all integral parts of a successful total quality management organizational culture. In short, total quality management represents a movement, which is revolutionizing the way business is done in the industrialized world and Kaoru Ishikawa was one of the elite few that identified the possibilities; truly a man of vision. Primary Work and Significant Accomplishments Professor Ishikawa graduated in 1939 from the Engineering Department of Tokyo University, where he majored in Applied Chemistry. He earned his Doctorate of Engineering in 1960 and was promoted to Professor at the University, where he was subsequently awarded the Deming Prize, Nihon Keizai Press Prize; the Industrial Standardization Prize for his dissertations on Quality Control and the Grant Award in 1971 from the American...
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...Quality Pioneer: W. Edwards Deming Melissa McLean University of Phoenix MGT/449 Gary Hudson January 24, 2011 Total Quality Pioneer: W. Edwards Deming It can be challenging to define exactly what quality is, as it varies on each individual’s perspective. Different individuals tried their hand at pioneering the concept of total quality management. W. Edwards Deming was known as a quality pioneer in the total quality movement. Today, the implementations of Deming’s elements of quality are essential to the success of organizations in attaining high customer satisfaction. Based on the elements that can be extracted from the idea of quality, the definition is best suited as a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value (Goetsch, D. & Davis, S., 2010). There are three main elements of quality. The first element is to meet or exceed customer expectations. The second element states that quality applies not only to products and services, but also, people, processes, and environments. The third element of quality is that it is constantly changing. This meaning that a product that was considered of high quality ten years ago may not hold that same level of quality today. W. Edwards Deming was known as one of the best quality pioneers in the United States. At first the major U.S. organizations did not feel they need the assistance of Deming do to their being no...
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...Dr. Kaoru Ishikawa changed the way quality is viewed in the workplace by focusing on the workplace as a whole, instead of quality by individuals. His concept began in Japan in the early 1960s and then moved west. Dr. Ishikawa used many charts and diagrams as tools to emphasize his points on quality. His determination to improve quality throughout the world earned him many prizes and has changed the way businesses are run today. Dr. Ishikawa was born in Japan in 1915. He graduated from Tokyo University in 1939 from the Engineering Department where he majored in applied chemistry ("Rise to fame," 2009). Dr. Ishikawa eventually earned a Doctorate of Engineering. He was a professor at Tokyo University and in addition to teaching, he spent his time researching and writing about Quality Control. He was awarded for his writings in terms of a Deming Prize, Nihon Keizia prize, and the Industrial Standardization Prize. He also received the Grant Award from the American Society of Quality Control. Initially, Dr. Ishikawa focused on technical techniques as ways to improve quality. After visiting with Deming and Juran in the 1950s he discovered that turning to organizational techniques would be more beneficial. He believed that quality was company-wide and called for continued customer service on all levels. This practice would begin with top management by supplying support and leadership to every employee in the company. This would mean that quality must be performed on all levels:...
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...Deming's 14 points W Edwards Deming was an American statistician who was credited with the rise of Japan as a manufacturing nation, and with the invention of Total Quality Management (TQM). Deming went to Japan just after the War to help set up a census of the Japanese population. While he was there, he taught 'statistical process control' to Japanese engineers - a set of techniques which allowed them to manufacture high-quality goods without expensive machinery. In 1960 he was awarded a medal by the Japanese Emperor for his services to that country's industry. Deming returned to the US and spent some years in obscurity before the publication of his book "Out of the crisis" in 1982. In this book, Deming set out 14 points which, if applied to US manufacturing industry, would he believed, save the US from industrial doom at the hands of the Japanese. Although Deming does not use the term Total Quality Management in his book, it is credited with launching the movement. Most of the central ideas of TQM are contained in "Out of the crisis". Dr.Deming's famous 14 Points, originally presented in Out of the Crisis, serve as management guidelines. The points cultivate a fertile soil in which a more efficient workplace, higher profits, and increased productivity may grow. 1. Create and communicate to all employees a statement of the aims and purposes of the company. 2. Adapt to the new philosophy of the day; industries and economics are always changing. 3. Build quality...
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...Quality in Different Countries The history of the quality movement and ethics reform go hand in hand in creating better Strategic Quality Management. In the U.S. the history of quality thinkers and contributors starts chapter 2 in our text; ‘Strategic Quality Management’. In 1987 Dr. Deming received the ‘National Medal of Technology’, for his impact on quality in the U.S. The Deming Prize for quality was started in Japan in 1951, and the U.S. in 1980. A little slow on the up take considering most of the innovators in the early years were American. There are so many quality thinkers besides Dr. Deming, in the U.S. researching and writing book about continuous quality improvement and on personal and business ethics during the 1970s and 1980s I will only name a few. Dr. Joseph Juran had a plan he called the Quality Trilogy; quality planning, control, and improvement. He used a disciplined approach project by project. For Dr. Juran it was an ethics issue to meet customers’ needs with a quality product or service. Philip Crosby believed in measuring the cost of nonconformance or poor quality and building a companywide philosophical for quality, personal, and organization improvement (Pryor, White, & Toombs, 2007). All these quality processes requires ‘doing the right thing the right way the first time and every time’. In 1996 Brown identified four ethical approaches used in making judgments as to what is the right thing to do. #1: What is right is determined by an absolute, widely...
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...Dr. Kaoru Ishikawa Research Paper Jennifer Ledbetter Total Quality Management Professor: Harry Ekholm November 13, 2011 Dr. Kaoru Ishikawa is one of the world`s primary leader on quality control. Ishikawa has influenced quality practices throughout the world, with his education background and ideas towards Total Quality Management have sharped TQM and are still used today. Ishikawa has helped thousands of companies, including IBM, Bridgestone, and Komatsu, to turn out higher quality products at considerable lower costs. His book What is Total Quality Control? The Japanese Way, Prentice Hall, Inc. was a best seller in business books. He has been awarded the Deming Prize and the Nihon Keizai Press Prize, the Industrial Standardization Prize for his writings on Quality Control, and the Grant Award in 1971 from the American Society for Quality Control for his education programmer on Quality Control. (Japan Headquaters, 2010) Professor Ishikawa was born in Tokyo 1915 and graduated in 1939 from the University of Tokyo with an engineering degree in applied chemistry. In 1947 he was employed as an Assistant Professor at the University of Tokyo and achieved his Doctorate of Engineering. Professor Ishikawa is best recognized as an innovator of the Quality Circle movement in Japan. In the early 1960s in a speech to mark the 1000th quality circle convention in Japan in 1981, he described how his work took him in this direction. In 1968, in his role as Chairman of the Editorial...
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