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The Impact of Convenience Fees

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The Impact of Convenience Fees 1

The Impact Convenience Fees Have on Whether or Not Public Sector Enterprises Accept Electronic Payments Gregory L. Jackson University of Maryland University College AMBA 600 - 9046 May 6th, 2014 Professor Susan Malone

The Impact of Convenience Fees 2 Executive Summary This research study examines the use of convenience fees and how they have impacted whether or not public sector enterprises accept electronic payments. As budgets continue to shrink for U.S. government agencies, many local, state, and federal officials are struggling to provide services their citizens have grown accustom to in business environments. Convenience fee based electronic payment programs provided by many governments enable citizens to pay for obligations such as taxes, utility bills, and court costs through secure websites, interactive voice response (IVR), and even mobile payment capabilities. Fortunately, there is a solution for public sector enterprises to offer valuable services to their citizens without further straining their dwindling budgets. By deploying a convenience fee program, public sector enterprises can eliminate payment processing costs associated with their payment programs. Supporters of this approach believe in the ease of the implementation process of electronic

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