...U05a1: The Importance of Coaching MBA 6220: Appreciative Coaching Dr. Sara Orem Frenchie Smalls November 13, 2011 Coaching in this new era is a very critical leadership practice. There are so many changes and circumstances in today’s business world that has competitive pressures. In the twenty-first century stronger business can be built, with effective training and leadership skills. The success of our business world to day lies in the hands of our leaders. The key is the talent and know how of a leader and the dedication of its people. In order for business to prosper and survive in the twenty first century they must find individuals who want to lead people and those who can take up the reins of leadership for tomorrow. Today’s leaders must be able to manage themselves in a global environment. They must be capable of interacting with customers, employees, suppliers. Today’s leaders must understand their own reactions to change and transitions in order to coach others. Identifying your own personal flaws will help others in the process. To establish a good coaching relationship three things need to be established: commitment, rapport, and collaboration. Both coach and coachee must agree to the coaching process. Coaching addresses specific personal projects, business opportunities or general conditions in the coachee’s personal life or workplace. Coaching services includes value clarifications, strength analysis, brainstorming, creation of plans...
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...Effect of coaching on employee performance and organizational performance Name: YUE YIN Student Number: YINYU1302 Course: MGT3HRD Tutor: Ajay Kumar Date: 17/12/2015 Table of Contents 1.0 Introduction 3 2.0 Coaching improve employee performance 3 3.0 Benefit to the organization 6 4.0 Barriers to coaching 8 5.0 Conclusion 8 References 10 1.0 Introduction The global competitive market place today has shifted the way modern organizations approach human resource within the organization. The flatter organizational structure coupled by job insecurity among workers and particularly new one find it difficult to adjust to the new changes. The newly promoted staffs are also finding it difficult to adjust to the progress and develop quickly as they gain new skills and responsibility. Coaching is one of the best strategies that can be used to help these workers to be more adaptable and increase their flexibility. Coaches can use different learning styles to support a range of employee who need specialized skills in order to increase their performance. Since individual needs are highly diverse, a one size fit for all is obviously inappropriate. Thus, organization needs to develop new strategies that support the organization to tailor individual needs (Ellinger, Ellinger & Keller, 2013). Coaching can be used by managers to provide a flexible responsive development approach which can support many workers with diverse needs compare to traditional form of training...
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...EXECUTIVE SUMMARY This is a report detailing the roles and responsibilities of a Career Coach translating into the importance of long term success of an organization. It studies the meaning of career and what it means to an individual. It also covers the importance of a career coach and how having a coach helps in the approach to reaching certain goals. The management of an organization should understand the benefits, a career coach can bring to its processes and to its employees. Coaching is a process that involves certain factors for it to be effective, such as having the right environment as well as how and where it can be utilized. This report explores all that and to also study one such coaching model known as the GROW model. I would like to take the term of Career Coach and take the two words apart and focus on ‘career’. Career is not to be confused with a job though most people cannot clearly define the two given its similarities and the loose manner in which people use them in daily conversations. A job is born out of necessity and in most cases, out of requirement due to financial reasons. It is something that people do by offering their skill or service in exchange for monetary payment. They may or may not like what they are doing and satisfaction is all the more, a secondary issue. On the other hand, a career is something or a view that most people would take towards a particular occupation in which they hope, would be long term.’ Career’ is a term that evolves...
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...HRM/326 Employee Development Training is an important aspect of all organizations. Although an individual brings to the organization a specific set of skills and knowledge, it is important that these individuals be consistently developed to ensure growth of the employee and the organization. A method to ensure that training programs are successful and are meeting objectives is to conduct assessments. Assessments can help managers and the organization better understand their employees and who can be developed. In addition, it is a way to find out who cannot be developed and may no longer fit with the organization. Importance of Assessments Assessments are important to employee development because they measure the employees’ job performance. There are assessments that can measure production-oriented work and there are assessments that will allow an employer to know how well an employee is performing and the quality of work they are turning out. The assessment will also let you determine whether or not the employee obtains the skills needed to perform the job. The assessment will help the company identify the strengths and weaknesses of their workforce individually and as a team. The training and development needs can also be identified through the implementation of employee assessment. “Development helps build upon employee aptitude and current performance” (Mayhew, 2013, ). Through the use of assessments you can determine which of the current development programs...
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...Certificate in Employee Coaching and Counselling (11 May – 29 June 2013) Project Papers Content My role in Leadership Development Department 3 Background of the case 3 Preparation for Coaching 4 Planning for coaching 4 Coaching Steps: 5 Conferencing with the Staff 5 Follow up & tracking after coaching 6 Follow up on Leadership Development 6 References 7 Question 4: Describe a situation in which you used the performance coaching skills and steps to help a staff member improve performance. What was his/her reaction to your coaching? What was the outcome? My role in Leadership Development Department I am a senior executive of Leadership Development Department in one of famous companies providing medical aesthetic solutions. Apart from organizing different kinds of activities in uplifting the quality of staffs and facilitating the potential colleagues to be an all-rounded team leader, one of my duties is to provide coaching to the staffs whose work performance is not up to the standard set by the frontline departments. Although the staff I met had the performance issues, I enjoy the coaching works for I can make use of my work and life experience, knowledge and expertise in facilitating the staffs to resolve their own problems, help them develop greater self-awareness and greater confidence as well as accepting more responsibility. I do truly agree...
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...Nurse Coach: A New Model to Health Promotion September 18th, 2014 N503: Scientific Inquiry Abstract: A nurse coach is a relatively new term that incorporates multiple themes in nursing. These themes include wellness, prevention and the change process. With the changes in the healthcare system with a paradigm shift toward preventative care focused on quality, not quantity, the importance of coaching as a model to improve patient’s health is vital. Introduction In general, a coach is an individual who guides, teaches, or provides instructions. Example of settings where coaches are utilized can be seen in sports, schooling, or performing arts. Applying the theme of coaching to healthcare is a newer concept;...
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...Unit 6 Written Assignment: The importance of developing interpersonal skills It is important to not only develop your interpersonal skills, but be aware of them. Unlike other skill sets, it is likely that you are already in possession of some interpersonal skills. They are important is business, because they determine how interact with people, approach tasks and influence many aspects of our working lives. This is why they are given such high regard in business (Open University , 2013). Listening Listening is regarded as part of a communication. As well as the act of listening, there is also a degree of analysis involved in this skill. In fact, there are five stages to the listening process they are, receiving, understanding, remembering,...
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...Recommendation Report HRM/552 May 30, 2016 Dr. Linda Ballard Recommendation Report My job here at ABC call-center is a newly acquired position here and my focus is on recommendations and restructuring the call center and the overall performance. In my new position I have many things to review and report on with recommendations for the call-center. It is important for me to review all of the call center aspects and report based on all of the factors that can make the call center as a whole more productive and better. At first glance the call center seems to be doing fine; however, the profit margin seems to be slowing and dwindling each reporting week. In first review of the numbers it would seem that the employees are not doing their job, but the numbers show that they are taking calls, doing work, and producing. There is something missing though, so we need to find out what is missing and how we can fix this in the reporting. In reviewing the employees, Henry is the employee who has been here the longest. He has been here with the company for 2 years. We want to speak with him and get his insight into the issues with the call-center and see what can be done from the employee stance to make the center more productive. Henry met with me today and we were able to get some very informative answers about issues that he feels are directly related to the issues at hand for the employees. Some of the concerns mentioned are: * Lack of proper Training * Employee...
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...Skills Audit |Strengths |Weaknesses | |I contribute and work well with others in a group and also |My numeric skills are not very good which is vital as certain | |work well individually |modules of my degree requires this skill | |I enjoy writing and expressing myself through writing as I do |I find it very hard to manage my time effectively | |this a lot both at university and outside university when |I am not very confident when it comes to presenting my ideas | |writing in my journals |and communicating with others | | | | |Opportunities |Threats | | |Sometimes I leave my work to the last minute so I may miss the | |Able to organise work easily |deadline or not get the grade I am capable of as I have not | |Interested in undergoing training to improve my skills |worked to the best of my ability | |Customer service ...
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...CONTENTS EXECUTIVE SUMMARY INTRODUCTION - Definition of coaching - Definition of mentoring - Application Part A) Identify the process steps need to be taken to assess the learning needs of the organisation * Step 1: Perform needs analysis * Needs Assessments * 1) Organisation Analysis * 2) Task Analysis * 3) Individual Analysis * Step 2: Identify priorities and important * Step 3: Design Phase of training and development * Step 4: Implementation * Summary Part B) Identify and compare the costs and benefits that introducing a coaching system would involve * Cost * Benefits * Benefit 1: Recruitment and retention * Benefit 2: Continue Learning * Benefit 3: Several Skill Acquisition Part C) Identify KPIs that they should expect to achieve through the implementation process Part D) Identify the key stakeholders that will need to be involved in the process and how their support can be built. Part E) Case Study Example – ASDA Recommendations and conclusion EXECUTIVE SUMMARY High performance and contemporary company need to acquire a much broader set of skills if they are to survive in the world of modern business. The pace of change is unpredictable fast, partly driven by the advances in information technology and the pervading influence of globalisation – has become relentless. The complexity of work has increased while career paths have become less obvious due to the flattening...
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...Foundation Design: Coaching and Mentoring Introduction Organisations are increasingly evolving quicker due to globalisation and advances in industries and technology. These events have made market environments progressively more competitive and have changed the economic climate in which organisations operate. Unfortunately some organisations have had to implement restructures and reductions in workforce to ensure survival. Foundation Design are one of these organisations whose company size has gone from 1,513 employees to 780 employees. During the restructure of the organisation the Chief Executive Officer (CEO) identified that changes were required to its leadership profile and coaching and mentoring programmes. These changes were made to embed new skills and behaviours and support cultural change within the organisation. Why Coaching and Mentoring? Foundation Design are making steps to move towards a learning organisation, one that recognises the benefits in developing its employees, as individuals and teams. Learning is also seen as a step in the facilitation of behavioural change. The ‘Learning organisation’ was developed by Peter Senge (1990) and supported the need for learning and development of workforces, coaching is one way of making these developments. Coaching can support learning which is taking place through Leadership training and can assist in bridging the knowing-doing gap, by encouraging action to be taken. Coaching is ‘the facilitation of...
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...Life Coaching Spiritual Formation: What Does It Mean? Liberty University Abstract This research paper will give a brief examination of the history and development of life coaching in general, and then it will look towards the niche coaching specialty of spiritual formation. This writer will endeavor to answer the question, “Spiritual formation: what does it mean?” There will be discussion around this topic as it is examined from several perspectives and worldviews. It will include an brief overview of secular, non-religious, and non-Christian religious worldviews. Judeo-Christian worldviews will be discussed highlighting biblical aspects with regard to spiritual formation and how it may fit with a life coach who is familiar and skilled with this specialty niche. From this vein of information the reader should be well able to extrapolate a clear view of not only what spiritual formation is or can be and how its development is a personal journey. Additionally, the reader should have gained a good understanding of how the journey can be assisted with the help of a like-minded life coach. Introduction Historical Overview of Life Coaching This overview looks at events that began in the 1980’s. Thomas Leonard was a professional financial planner, whose many clients asked for his help with other life issues they were experiencing. After dealing with these client matters for a time, Leonard chose to close his financial planning business and become a full-time life...
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...Helping an International Friend Develop as a Team Leader Gena Lucas Leadership Strategies February 29th, 2016 Strayer University International Leader In a diverse world many companies include employees from different races, nationalities, religions and age groups to become leaders within the company. A multicultural leader is a leader with the skills and attitudes to relate effectively to and motivate people across race, gender, age, social attitudes and lifestyles. (DuBrin, 2013) As a team lead in my company, I have been tasked with coaching a multicultural employee into a leadership position. I feel that as a leader, my job is to motivate and influence anyone who wants to take the task on as being a leader. As a leader, I do recommend that anyone taking on the task of showing others how to become a successful leader should be aware as DuBrin stated “of overt and subtle cultural differences”. Conflicts with Work on Days of Religious Significance There are many conflicts with having employees work on days where they have religious obligations. As a leader, you have to be aware of these conflicts and how to handle them. One conflict that can arise is how the employee dress or groom themselves. There are some religions that require women to wear head dressings or prohibit men from cutting their hair. Another conflict that an employee may have is needing time off for religious holidays or breaks during the day for prayer with a schedule that...
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...Recommendation Report: Call Center Nida Labao HRM 552 July 13, 2015 Sheri Johnson Recommendation Report: Call Center A customer service call center is in need of an advisor to help with the organization’s development and training program. The profit margin rate has been low and employee turnover is very high. Also, due to the lack of training, customers are dissatisfied and complaining. As the new Human Resource advisor, a recommendation report has been created for the organizational development and training programs for the call center. The report will consist of the following points: components of job analysis and design, techniques in developing training programs, importance and differences in suing mentoring and executive coaching, an effective approach to organizational development and different approaches to career development. Job Analysis and Design It is essential to develop and implement the appropriate job analysis to resolve the company’s concern about the organizational development and training program. Modifications are needed. By clarifying each component of the job analysis and design, the company can enhance their efforts recruiting qualified employees for the job. Job analysis reveals the necessary task, behaviors, specific abilities and personal characteristics needed to do a job. Job analysis determines what will be done; job design determines how the job is done. Call center representatives responsibilities are to “serve customers by determining...
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...guidance. In the process of coaching Lisa, trust and respect between us was pivotal when it came to smoothing over and eradicating obstacles on the way. Trust and respect in the coaching relationship helped reduce the decision-making process thus ensuring that we could get over obstacles and challenges quickly...
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