...There are several different models of integrated healthcare systems including a multispecialty group practice with a health plan which is both provider and payer. The Kaiser Permanente is one of the most well-known examples of this model and only serves members in its health plan. The Kaiser Permanente has been used in California since the 1940s and is well known for its cost-effective care with high quality services to its members. Kaiser Permanente was formed in response to the Great Depression under Dr. Sidney R. Garfield’s four core principles: “group medical practice, prepayment of services, a focus on prevention, and a cornucopia of services under one roof” (Kaiser Permanente, 2016). During World War II, a nonprofit, charitable trust...
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...International Journal of Commerce and Management Emerald Article: Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction Amjad A. Abu-ELSamen, Mamoun N. Akroush, Fayez M. Al-Khawaldeh, Motteh S. Al-Shibly Article information: To cite this document: Amjad A. Abu-ELSamen, Mamoun N. Akroush, Fayez M. Al-Khawaldeh, Motteh S. Al-Shibly, (2011),"Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction", International Journal of Commerce and Management, Vol. 21 Iss: 4 pp. 349 - 380 Permanent link to this document: http://dx.doi.org/10.1108/10569211111189365 Downloaded on: 31-03-2012 References: This document contains references to 129 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 404 times. Access to this document was granted through an Emerald subscription provided by GERMAN JORDANIAN UNIVERSITY For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Additional help for authors is available for Emerald subscribers. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.com With over forty years' experience, Emerald Group Publishing is a leading independent publisher...
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...國際貿易學系研究所 碩 士 論 文 The Integrated Business Model for E-Commerce 指 導 教 授:黃焜煌 博士 研 究 生 :譚雅 中華民國一百年一月 The Integrated Business Model for E-Commerce Abstract In today’s ever developing e-commerce world, the success of any enterprise strongly depends on its chosen business model. Since the peculiarities of each firm’s external and internal environment differ drastically, sometimes it is difficult to find a unified scheme for any organization to implement. Therefore, the purpose of this study is to create a universal business model, the Integrated Business Model for E-Commerce, which could be applied to any business. This Model consists of nine main categories, which in their turn are subdivided into different business models. Through its major characteristics:1) it can be implemented for the analysis of any business; and 2) it can be used for the future investment purposes; the Integrated Business Model will serve companies as an efficient tool in the analysis and evaluation of their business. Keywords: e-commerce, integrated, business model, categories ii FCU e-Theses & Dissertations (2011) The Integrated Business Model for E-Commerce CONTENTS CHAPTER 1 Introduction ..................................................................... 1 CHAPTER 2 Literature Review ............................................................ 3 CHAPTER 3 The Integrated Business Model ...................................... 9 3.1 Creating an Integrated Business Model ...................
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...something different. However, many churches have found that this method is becoming old and they are finding it to no longer work with today’s times. Researchers have shown that 70 percent of young people leave the church by age 22 this is because churches are failing to bring in young worshipers and keep new the old ones. Now, many churches are starting to lean towards a more family-integrated service. A family-integrated service is one in which all of the different classes you get with segmented model is eliminated. There is no youth group or children’s church, everything is done in the main sanctuary and the family is always together. The segmented-programmatic church model came out of the nineteenth century when school systems started putting students in tightly in tightly-graded classes. The church saw that this was a functioning model in society and they believe that it would work within their walls. The segmented-programmatic model has a couple good things that can come out of it; however, there are many bad things that come from it. One good thing that can come from the segmented-programmatic model is that each age can learn age specific things. For example, in a middle school class, going through puberty will be a hot topic for both the boys and the girls. That is not the same case for a high school class. High school students are not struggling with puberty, they are past that. It is...
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...Theory E approach, incorporating practices driven by an economic imperative and a Theory O approach, incorporating practices for improving organizational capability are questioned by this research. By comparing the integrated model identified by Beer and Nohria (2000) with 18 other change management approaches, the limitations of their model are exposed. Considerable similarities are observed between change management models and this leads to the conclusion that a more comprehensive integrated model should be developed and tested. This includes the importance of identifying the context for change as a prerequisite to change design. Initial research validated the use of an extended list of critical success factors, the utility of a new model for initiating change and reinforced the importance of a contingency paradigm. KEY WORDS : Change, change management, integrated change, business transformation Introduction In the first part of this research ‘Challenging the Code of Change: Part 1. Praxis does not make Perfect’, a comparative review of Beer and Nohria’s (2000) Theory E and Theory O integration thesis led to the conclusion that their model required further development with the following rationale. 1. The limitations identified in the integrated Theory E/Theory O model. Correspondence Address: Nigel Leppitt, Director-Haldane Associates, 14 Carlisle Road, Hampton, Middlesex, TW12 2UL,...
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...extract knowledge and abstract the concepts and principles relevant to any given situation is undoubtedly promoted through a more flexible multi-context presentation of knowledge. Furthermore, in a management and leadership development context it presents information in a form that will be more relevant to executive work patterns and operational requirements. In an educational sense this requires commonality of experience and the conceptual frameworks of the learners and their tutors to ensure that the ability to move easily between the cognitive elements being described and the desired practical outcome is achievable. At the centre of British Institute of Technology and E-commerce (BITE) educational philosophy lies the concept of an integrated curriculum and this is particularly relevant to the new MBA (named pathway) programme being offered at its new executive development campus in St. James’s, London. This programme has been designed and developed from its very inception with this principle at the core of its curriculum. The St James’s students will require significant corporate, public or private sector,...
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...similar characteristics. Examining five of these sectors: Vertically integrated biotechnology company, biotechnology start-up company, Contract Research/Manufacturing Organizations (CRO/CMO), Fuel biotechnology and Agri-biotechnology we can see what the unique properties each of these sectors have and what they share with each other. Vertically Integrated Biotechnology Company Vertical integration is the replacement of transactions in the marketplace with internal transactions within the company. Vertical integration is the result of mergers acquisitions of other companies that once supplied the parent company. It allows the company to control the economy of its products. The use of this business model has led to many advantages and disadvantages within the biotechnology industry. Vertical integration of biotech companies has offered many advantages to the growth of not only the business but also the growth of the technology offered by the company. However, growth through integration can also have many disadvantages. By examining both we can see how vertical integration plays a part in the growth of a biotechnology company. The vertical integration model has been around for many decades. Biotechnology companies apply this business model to grow and strengthen the business of the company. Vertical integration allows companies to control products from raw materials to end product. This type of business model allows the company to better manage the supply chain to ensure...
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...Decision Making Model for the Integrated Strategies of Life Cycle with Industrial Value Chain” familiarizes readers with evaluation models and analysis that has contributed to the development of business strategies fitted to the industry life cycle. Key words: industry life cycle, business strategies What is industry life cycle? Industry life cycle is stages (introduction, growth, shakeout, maturity, and decline) through which industries are believed to pass (Parnell, 2014). In this article, the authors use the concept of industry life cycle with the industrial value chain to propose an evaluation model to develop integrated strategies. The analytic hierarchic process and grey relational analysis is what forms the model can help decision makers to assess their integration strategies. Because of the competitive environment it is a necessary strategy for survival and development. For organizations to have successful business strategies they must be aware of where the industry stands in the industry life cycle. According to Huang, Chu & Chen, (2009) The AHP and GRA based decision-making model to construct an evaluation method can provide decision makers in PC industry with a valuable reference for either evaluating the way of collaboration to identify the most appropriate for each ILC stages integrated strategies of value chain such as vertical integration, horizontal integration, vertical disintegration and diversification. Through these business models the study...
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...conditionally heteroscedastic) model is a model for the variance of a time series. Given the apparent lack of any structural dynamic economic theory explaining the variation in higher order moments, particularly instrumental in this development has been the autoregressive conditional heteroskedastic (ARCH) class of models introduced by Engle (1982). The ARCH model and its various extensions have proven very effective tools along these lines. In truth, by any yardstick, the literature on ARCH has expanded dramatically since the seminal paper by Engle (1982). It is hope that this overview of the extensive ARCH literature may serve as a catalyst in fostering further research in this important area. Engle, R.F. (1982) “Autoregressive Conditional Heteroskedasticity with Estimates of the Variance of U.K. Inflation”, Econometrica, 50,987-1OO8. EGARCH For comparison to the TGARCH and GJR-GARCH above models, a radically different specification is used for the FIB density data. Take the place of the Generalized Error Distribution, asymmetric normal distribution is used. The same variables which are used in other models are used for this specification too. Using the different set then the comparison would have been difficult. Turbidity, rainfall, dew point, and cloud cover are significant variables. In the model specification, the skewed normal is replaced with a normal distribution making it a fixed symmetric GARCH model. The consequence of the model estimation differs from the...
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...Dynamic Model for COTS Glue Code Development and COTS Integration Wook K. Kim and Jongmoon Baik Department of Computer Science University of Southern California {wookkyuk,jobaik}@usc.edu 1. Introduction 1.1 Problem Statement and Description One of the most significant changes in the software development area is the trend of building systems incorporating pre-existing software, with special emphasis upon the use of commercial-off-the-shelf (COTS) software components. COTS describes software commercially available as stand-alone products and which offer specific functionality needed by a larger system into which they might be incorporated. The purpose of using COTS is to lower overall development costs with involving less development time by taking advantage of existing, market-proven, and vendor supported products. But we have no control over the functionality, performance, and evolution of COTS products since their Black-Box nature. Besides, most COTS products are not designed to interoperate with each other and most COTS vendors do not support glue code (sometimes called glueware and binding code). So, most software development teams that use COTS components have difficulties in estimating effort and schedule for COTS glue code development and integration of them into application systems. Without the glue code, the components would be un-integratable and COTS-based systems can be difficult to comprehend, less evolvable than intended, and less reliable ...
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...integrated marketing communication Philip J. Kitchen and Inga Burgmann INTRODUCTION Integrated marketing communication (IMC) emerged during the late twentieth century and its importance has been growing ever since (Grove, Carlson, and Dorsch, 2002; Cornelissen, 2001; Hartley and Pickton, 1999). Owing to the impact of information technology, changes came about in the domains of marketing and marketing communications which led to the emergence of IMC (Kitchen et al., 2004a; Phelps and Johnson, 1996; Duncan and Everett, 1993). The multiplication of media, demassification of consumer markets, and the value of the Internet in today’s society are just three of the areas in which technological innovation has impacted (Pilotta et al., 2004; Peltier, Schibrowsky, and Schultz, 2003; Reid, 2003; Lawrence, Garber, and Dotson, 2002; Fill, 2001; Low, 2000; Hutton, 1996). This in turn left marketers in a challenging and competitive environment, trying to fulfil customers wants and needs while also developing long-term relationships with them. IMC can help in creating coordinated and consistent messages across various channels of communication. Furthermore, the concept is especially valuable in that it places great emphasis on the importance of all stakeholder groups and, in particular, on customer loyalty, which can only be created through strategic relationship building (Jin, 2003/2004; Cornelissen, 2000; Eagle and Kitchen, 2000; Pickton and Hartley, 1998; Miller and Rose, 1994). To date...
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...Montpellier, France Abstract Purpose – The purpose of this paper is to investigate the particularities of integrated marketing communication (IMC) in the online environment. Design/methodology/approach – Both secondary and primary data (face-to-face interviews with 29 marketing or communication managers of UK online consumer retail firms) are analysed in order to identify the various meanings of the integrated online marketing communication, the opportunities and challenges raised by online communication, and the structure of an efficient integrated online marketing communication system. Findings – The transparency, interactivity and memory of the internet force the organisation to adopt a proactive-reactive attitude in online communication, and to combine consistency and continuity with flexibility and customisation. Research limitations/implications – The number of interviews used to collect primary data is relatively small; the use of the information collected is general and unstructured; and the findings are applicable only to online customer product retailers. Practical implications – The messages sent by the company to its online audiences have to be transformed/adapted in a three-stage process. Originality/value – The paper identifies the specific opportunities and challenges raised by the internet for integrated marketing communication, and proposes an original model for the adaptation of online messages to core corporate values, communication strategy and tactics...
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...CHAPTER 5 AN INTEGRATED SYSTEMS APPROACH TO CROP IMPROVEMENT G.L. HAMMER# AND D.R. JORDAN## # Agricultural Production Systems Research Unit (APSRU), School of Land and Food Sciences, The University of Queensland, Brisbane, QLD 4072, Australia. ## Hermitage Research Station, Queensland Department of Primary Industries, Warwick, QLD 4370, Australia. E-mail: g.hammer@uq.edu.au Abstract. Progress in crop improvement is limited by the ability to identify favourable combinations of genotypes (G) and management practices (M) given the resources available to search among possible combinations in the target population of environments (E). Crop improvement can be viewed as a search strategy on a complex G×M×E adaptation or fitness landscape. Here we consider design of an integrated systems approach to crop improvement that incorporates advanced technologies in molecular markers, statistics, bio-informatics, and crop physiology and modelling. We suggest that such an approach can enhance the efficiency of crop improvement relative to conventional phenotypic selection by changing the focus from the paradigm of identifying superior varieties to a focus on identifying superior combinations of genetic regions and management systems. A comprehensive information system to support decisions on identifying target combinations is the critical core of the approach. We discuss the role of ecophysiology and modelling in this integrated systems approach by reviewing (i) applications in environmental...
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...com/1363-254X.htm Integrated online marketing communication: implementation and management ˘ ˘ Calin Gurau GSCM-Montpellier Business School, Montpellier, France Abstract Purpose – The purpose of this paper is to investigate the particularities of integrated marketing communication (IMC) in the online environment. Design/methodology/approach – Both secondary and primary data (face-to-face interviews with 29 marketing or communication managers of UK online consumer retail firms) are analysed in order to identify the various meanings of the integrated online marketing communication, the opportunities and challenges raised by online communication, and the structure of an efficient integrated online marketing communication system. Findings – The transparency, interactivity and memory of the internet force the organisation to adopt a proactive-reactive attitude in online communication, and to combine consistency and continuity with flexibility and customisation. Research limitations/implications – The number of interviews used to collect primary data is relatively small; the use of the information collected is general and unstructured; and the findings are applicable only to online customer product retailers. Practical implications – The messages sent by the company to its online audiences have to be transformed/adapted in a three-stage process. Originality/value – The paper identifies the specific opportunities and challenges raised by the internet for integrated marketing communication...
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...Another model of an integrated healthcare organization involves a multispecialty group practice that does not include a health plan. The Mayo Clinic started in Rochester, Minnesota, in 1887, serves as an excellent example of this model (Shi and Singh, 2008). The Mayo Clinic has salary-based compensation, a physician-led governance structure, shared electronic medical records across inpatient and outpatient services, and the use of information technology. These characteristics, along with a private, not-for-profit status and full integration of the hospital and clinic, are key attributes that have contributed to its growth and success. The Mayo Clinic annually serves 520,000 individual patients globally with a staff of 3,400 clinic physicians and scientists (McCarthy, 2009). It includes four owned hospitals and outpatient facilities on three major campuses. In 1992, the Mayo Health System was created in partnership with the...
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