...Question 1 The managers of Shangri-La believe that superior service is key to their differentiation strategy and they work to build a strong, service-based culture to ensure that each employee delivers service the “Shangri-La Way.” This culture encourages employees to go the extra mile and emphasizes the importance of acknowledging and fixing mistakes when made. The culture also encourages employees to take responsibility for customers’ satisfaction. Shangri-La Philosophy was to develop local talent to world class expectation. The company launched its culture training program. * Care Module 1: Shangri-La Hospitality from caring people. * Care Module 2: Delighting Customer * Care Module 3: Recover to Gain Loyalty * Care Module 4: Take Ownership The three-tier compensation structure was designed to support organizational goals at various levels. At the first level, compensation included a salary and a bonus. The bonus was tied to financial results to help hotels reach goals. Compensation for the second tier, level two and three employees, was linked to financial results and, more specifically, to customer satisfaction and customer loyalty scores, which were key indicators of how well Shangri-La executed its strategy. In the third tier, level four and five employees, there was a common bonus pool that linked compensation not to individual performance, but to an overall company performance. Shangri-La’s five-level organizational structure was also supportive...
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...La importancia que las TI han alcanzado hoy en día es enorme. Ha dejado de ser una herramienta de soporte y/o un área accesoria para convertirse en algún totalmente necesario para cualquier empresa. Hoy en día es impensable concebir una empresa que no use las tecnologías de la información para la gestión del día a día; desde las formas más básicas como el uso de una hoja Excel o del correo electrónico hasta implantaciones de inteligencia de negocios y minería de datos. Pero de cualquier modo, son muchos los problemas que se presentan al gestionar estas Tecnologías de la Información, principalmente en el sentido de cómo lograr que las TI conlleven a una ventaja para la organización, como hacer que las TI sean una inversión con retorno y no solamente un gasto necesario. Es por ello que se han creado en la industria diversos marcos de trabajo y mejores prácticas que buscan eliminar estas problemáticas. Estas mejores prácticas se han convertido en estándares de la industria, tales es así que su implantación se ha convertido en los últimos años en una necesidad para aquellas empresas que deseen gestionar las TI adecuadamente y lograr ventajas de negocio de las mismas. Los problemas Como se mencionó anteriormente, los problemas al gestionar las TI son diversos y en distintas materias. De ellos, se rescatan los principales a continuación: Mala gestión de proyectos TI Toda iniciativa de TI que se desee implementar se debe gestionar como un proyecto, es decir: bajo un ...
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...Las Vegas Imagine being in a desert that has streets, houses, and different buildings, and it had a name. It is called Las Vegas. If you want to learn more about Las Vegas then read more. Las Vegas is a desert. Lots of people go there because it is a beautiful place to be, but it is more beautiful at night time. More than 41 million people visit Las Vegas each year. Las Vegas' temperature is always over 100 degrees. But it is a tiny bit cold at night. It is so hot that a lot of houses and hotels have swimming pools but some houses don't because the houses with swimming pools are too expensive but houses with no swimming pools are kind of cheap. 17 of the 20 biggest hotels in the U.S are in Las Vegas. Las Vegas is in a state called Nevada. It takes 2 hours to fly to Las Vegas. There is a lot of casinos there. Some people think there is sand in Las Vegas because it is a desert, but it's not because it is covered with the streets and buildings, so you can't see the sand unless you go really far until you get to the end of Las Vegas. The grass in Las Vegas is fake, so it is just for decorations. there is fake grass because they want is to look nice in Las Vegas. They can't put real grass there because it is too dry and hot over there. More people go to Las Vegas than the other deserts because Las Vegas has more casinos, lights, and more things to do. The fist hotel and casino to open in Las Vegas was the golden gate hotel and casino in 1906. I hope you enjoyed my presentation...
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...Oral: Dónde está la Marquesa El resumen La novela trata sobre un detective, se llama Pepe Rey y su amiga Mercedes. Mercedes es de Barcelona y viene a visitar a Pepe a Madrid. La historia comienza en el Retiro. Después Pepe y Mercedes han desayunado en La Mallorquina. El Retiro es el parque más importante de Madrid. Pasean lentamente por el parque y deciden ir al Palacio de Cristal. Entre el Palacio Velázquez y el de Cristal hay un bar con mesitas entre los árboles. Pepe y Mercedes se sientan en una. Mercedes desea visitar el Prado. El Prado es uno de los museos de pintura más importantes del mundo. En él hay cerca de 3000 cuadros y tiene la más completa colección de pintura española. Mercedes viene poco a Madrid. Pero a ella cuando viene le gusta. Llegan al Museo a la una y media. El Museo cierra a las dos. Aún así deciden de entrar. Después de ver unas pinturas, Mercedes quiere ver la Marquesa de la Santa Cruz. Un cuadro de Goya. Mercedes y Pepe van hacia una puerta para entrar en la sala de Goya. En ese momento el vigilante se pone delante de ellos y no les deja pasar. Aunque Mercedes quiere ver el cuadro, debe salir del Museo. Al día siguiente, Pepe va al despacho. Es un buen detective pero últimamente no tiene trabajo. A las cinco de la tarde suena el teléfono. Es Mercedes. Dice que la Marquesa no está y pide a Pepe que venga al Museo que está muy nerviosa. Pepe coge un taxi al Museo. Entra en el Museo y cuando llega a la primera planta, a la sala de Goya, casi...
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...sorrowful wail of the weeping La Llorona? The mythical urban legend, La Llorona, hunts for and captures wandering children by quiet and lonesome rivers. She forever will be searching for children that resemble her own to mourn their grieving deaths. The La Llorona has forever done so after her own death by suicide in the same river as her beloved children. The reason for her wailing and searching for her children for so long is because she was denied at the gates of heaven and will not be sent into the afterlife until she finds her children that are unknowingly already in the afterlife and that she will never find them. The La Llorona has been around for many centuries and has been known to wail a horrible weeping that exclaims, “Ay, mi hijos!”, or “Oh, my children!” The La Llorona has been reported in many states and U.S. territories along the southern border of the America’s. The La Llorona...
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...Malinche; the Latin American Strong Woman In the interpretations of the Nauhua figure, Malinalli through history, she has been cast in several roles. These include but are not limited to; * “Dona Marina,” the great lady of Hernan Cortes. * “Malintzin,” the noble prisoner/captive of Cortes. * “La Malinche,” the embodiment of treachery against the Latin people. While there are many portrayals of her, there is an underlying theme in all of them. That she is a compelling force in events despite the traditional roles of women of the time. For example when comparing Laura Esquival’s, “Malinche” Malinalli variant to the one found in Gary Jennings “Aztec,” readers will find two different portrayals her but with the same dominance. Due to this extraordinary puissance, it leads me believe that she is a strong woman. Due to the diversity of works that showcase her I will be focusing on the following two representations of her as seen in Esquival’s novel, “Malinche” and Jose Limon’s ballet, “La Malinche.” Let’s begin by examining Laura Esquival’s interpretation in “La Malinche.” Written in 2006, I believe this novel characterizes Malinalli as a strong woman. Furthermore, as an ambassador and a genius. She is a woman struggling between the remnants of her native Aztec civilization and the culture of the invading Spaniards. Through these trials and tribulations, her character grows from the naïve slave girl to the mother of a new civilization. She didn’t begin as a strong...
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...obtenido por la producción y venta de las diferentes presentaciones de producto Objetivo: El objetivo consiste en decidir cuánto producto de cada presentación se debe de producir con la finalidad de maximizar la utilidad total. Presentación | Utilidad por unidad | Horas requeridas en la máquina 1 por cada unidad del producto | Horas requeridas en la máquina 2 por cada unidad del producto | Horas requeridas en la máquina 3 por cada unidad del producto | A | $12 | 1.0 | 1.0 | 2.0 | B | $4 | 2.0 | 3.0 | 3.0 | Restricciones: * La máquina 1 está disponible 800 horas. * La máquina 2 está disponible 1,600 horas. * La máquina 3 está disponible 2,000 horas. Variables de decisión: A = Cantidad de producto de la presentación A que se producirá. B = Cantidad de producto de la presentación B que se producirá. Función objetivo en términos de A y B: Función objetivo es producto producido para maximizar la utilidad total = $12A + $4B Relaciones matemáticas: * Máquina 1, horas de utilización (1 hora por unidad de la presentación A)(número de unidades producidas de la presentación A) + (2 horas por unidad de la presentación B)(número de unidades producidas de la presentación B) Primera restricción Tiempo de utilización de la máquina 1 ≤ tiempo disponible de la máquina 1 1A + 2B ≤ 800 * Maquina 2, horas de utilización (1 hora por unidad de la presentación A)(número de unidades producidas de la presentación A) + (3 horas por unidad de la presentación...
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...La Poesía Contra La Prosa Se ha dicho que mediante la poesía un poeta puede compartir sus emociones e ilustrar un punto de vista más rápida y directamente que si usara la prosa. Pero no es así. Es muchísimo más fácil para Uno de comunicar sus ideas por medio del lenguaje más informal y directo. La poesía tiene una forma muy elegante de describir las cosas, pero muchas veces (y casi siempre) se usa tropos como metáforas, símiles, hipérbaton, y prosopopeya para describir una cosa o compartir ideas y creencias. Estos medios de escribir y describir las cosas pueden ser muy bellos y pueden pintar una buena imagen de lo que el autor quiere que el lector vea. Pero, muchas veces una persona común y corriente no va a entender lo que significa. Un buen ejemplo de este tema en nuestro libro de estudio se encuentra en la pagina 174. El poema ‘Soneto XXIII’ por Garcilaso De La Vega usa lenguaje muy complejo para compartir su punto de visto. Garcilaso usa muchas metáforas y personificación para describir lo que yo interpreto como la viejez. En el poema dice, “Marchitará la rosa el viento helado, todo lo mudará la edad ligera”. Mi interpretación de esta frase es que se habla de una persona volviéndose vieja. El problema con este tipo de lenguaje es que demasiadas veces el lector no entiende lo que el autor quiere decir. La poesía requiere interpretación. Muchas veces personas interpretan la poesía diferentemente. Este problema es muy raro en el lenguaje de prosa. Para entender...
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...Viva la Vida! by Frida Kahlo Introduction Painting has always been a way for artists to display the reality in which they live, regardless of whether it is an inner reality, consisting of personal experiences, emotions and feelings, or external reality formed by other people, animals, nature, or other thing. Frida Kahlo is an artist whose work is the result of a reflection of her inner reality, woven from her feelings and emotions. The pain and suffering, which she endured in her life, not only hardened her character, but also largely determined the features of her work. Frida Kahlo's creativity is unique due to the fact that it reflects not only the unique life story of the artist, full of mental and physical sufferings, but also demonstrates the spiritual qualities of Frida, such as fortitude, endurance, willingness to fight for life. For this reason, the study of the creativity of the Mexican artist involves an appeal to the facts of her biography. It helps to understand and grasp the specifics of her creations, each of which is capable to communicate with the audience in the language of love, suffering, and hopes of life. In this paper, one of my favorite artworks, namely Viva la Vida! (1954) by Frida Kahlo in connection with the life of the artist will be analyzed. The Facts from the Biography of Frida Kahlo Frida Kahlo (1907-1953) is known worldwide as one of the most dramatic figures in the history of art: at the age of 18 she got in a terrible car accident that...
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...Renaissance and Baroque art are distinct time periods and artists in their respective eras created artwork that differed from the other period. Consequently, art produced in separate time frames are likely to vary from one another. Upon first glance, Jan Van Eyck’s Arnolfini Double Portrait made in 1434 and Diego Velazquez’s Las Meninas made in 1656 do not look similar. Although the two paintings have more than two centuries between them, Velazquez makes many references to Van Eyck’s painting and therefore creates a relationship between the two. This relationship is visible when directly comparing the two works of art side by side and similarities begin to emerge. Arnolfini Double Portrait and Las Meninas share many characteristics including foreground composition, mirror reflections, and background references that can be seen after careful analysis despite the initial difference in time, location, and influence of the two artists. With two centuries separating Jan Van Eyck and Diego Velazquez, the primary differences between the two artists are time, location, and influence of their own specific lives. Arnolfini Double Portrait was painted during the middle of the Renaissance when naturalism was highly favored in art. In this naturalistic view, van Eyck painted what he saw in a lifelike manner; his subjects are brightly colored, physiologically accurate, and their faces are detailed with shadow, which depict structure. All these characteristics paved the way for future naturalism...
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...Development of Las Vegas Did you know that 38.9 million people visit Las Vegas each year? Las Vegas gets much attention from all over the world not only in America, but this attraction took many decades to develop. This is the journey from how the grasses of “the meadows,” turned into the gambling world of Las Vegas. Las Vegas, Nevada is well known for the casinos and the large hotels, it is also known for drive-thru weddings. Millions of people visit Vegas every year, some to gamble and others just to have fun in the city. Although some people forget, Vegas took many years of construction and development to get where it is today. Billions of dollars were spent to show America that Las Vegas is the best city in the world. The more people that came to Vegas meant more money for the city, and that money was put to a good place. The money made more hotels and casino’s meant more jobs for thousands of people. The first person to enter Las Vegas was Rafael Rivera. At the time Rivera had named the valley Las Vegas, “the meadows,” because of the watered grasses. Later Octavius Gass, took over and renamed the area “Los Vegas Rancho.” Gambling became illegal in the state of Nevada in 1910 but soon legalized in 1931. Later the same year construction had begun on the Hoover Dam, which brought thousands of jobs east of the city. On Fremont Street, casinos and showgirls venue opened to attract the construction workers. In 1936 the Hoover Dam was complete, powered by cheap flashing signs...
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...A Review of La Cage Aux Folles The flamboyant posters of La Cage promised ostentatious glitz and glamour, and indeed they did not disappoint. With flashy everything-‐sequinned costumes and extravagant sets W!ld Rice certainly spared no expense in producing this humorous, heartwarming play. And in typical W!ld Rice fashion, this 11 Tony-‐ awards-‐nominated musical was adapted for the Singaporean stage, primarily with the show being relocated from St Tropez to Tanjong Pagar and not to forget the numerous local references (think MRT woes, Kopitiam delights and subtle political jibes) thrown in to connect with audiences. La Cage integrated the local aspect seamlessly and the very current references made the show all the more accessible without losing the essence of the script. La Cage tells the story of Albin (Ivan Heng) and George (Tony Eusoff), a gay couple who own a club where Albin transforms...
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...Executive Summary Las Vegas Sands Corporation (“LVS”) is arguably the world’s premier casino resort operator. With its operations in Las Vegas, Macau, Pennsylvania, and its new development in Singapore and Europe LVS, is now well-positioned to capture a large slice of what is becoming an increasingly huge pie. They are the biggest company in its industry with a USD market cap of 35.1 billion as of 2011. The casino operator has been a pioneer in opening new markets in Asia, and will continue to aggressively focus on a variety of other development opportunities where it’s needed. However, LVS has faced significant financial challenges since the economic recession began in the fourth quarter of 2008. Among the significant ones is its large amount of long term debt currently at 9.58 billion. Las Vegas Sands Corporation has strategically sold some of their “non-core” assets such as the Venetian retail mall, and its Shoppes at the Palazzo in order to remain compliance with its credit covenants. With this said, there are now in the position to return to profitable operations with its Asian pipeline and its new development project in Europe with the assumption that upon completing these projects it will generate enough revenue to get rid of all their debts. In addition, to their debt issues are the ongoing lawsuits that have brought a threat from government officials questioning how the company conducts its domestic and foreign operations. This is an issue of growing importance especially...
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...Las Vegas Sands Corporation History The Las Vegas Sands Corporation started in 1989 as “Las Vegas Sands Incorporated” with the purchase of the Sands hotel and casino by entrepreneur Sheldon Adelson and his partners. In 1995 Sheldon Adelson bought out his partners in The Interface Group (TIG), the group that made the initial purchase of the Sands, and began planning the Venetian. In 1996 the Sands was imploded and in 1999 the Venetian was opened. Five years later, in December of 2004, Adelson took the Las Vegas Sands Inc. group public and it has since been the Las Vegas Sands Corporation (LVSC). Financial history The initial offering on December 14th, 2004 consisted of 23,809,524 shares at a price of $29 per share. From Bloomberg Business week, also shown in Appendix 1, we can see that since the first full month that LVSC has been traded on the NYSE its average record monthly high stock value was $103.05 and its average monthly record low stock trade value was $10.17. Within the last five years, the LVSC has suffered through the world’s economic downturn just like any other company. In Appenix 2 we can see that the early part of 2009 was the worst, in terms of stock prices, for the LVSC. We can also see that within the last two years, LVSC has also regained a lot of ground. There current share price is on the NYSE is at 51.50 and the performance of the Macau and Singapore markets continues to positively increasing the value of the overall company. Political position...
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... 2. Overview of Shangri-La Hotels & Resorts ----------------------------------------- 1 3. Board environment analysis -------------------------------------------------------- 2-3 4. Organizational resources of Shangri-La ----------------------------------------- 4-5 5. Hotels’ Strategies -------------------------------------------------------------------------6 6. Key issues confronting the Shangri-La --------------------------------------------7-8 7. Recommendations and Justifications --------------------------------------------9-10 8. Conclusion -------------------------------------------------------------------------------10 9. References 10. Appendices [A] Awards of Shangri-La Hotel Group, “Global recognition of excellence” [B] Details timeline of Shangri-La’s external context [C] TABLE 1 – Popular social networking sites (adapted from Luebke, 2010) [D] TABLE 2 – Broad Environment Analysis to Shangri-La hotels’ strategies development [E] Financial Statement 2009-2010 (Sources: 2010 Sustainability Report of Shangri-La Asia Limited, p.9) [F] Commitment of Social Responsibility (CSR) structure & focus areas (Shangri-La) [G] Context of Shangri-La Academy Courses & Work-life balance [H] Employee profile & turnover survey in Shangri-La (Sources: 2010 Sustainability Report of Shangri-La Asia Limited, p.13-15) [I] Shangri-La’s Supplier Code of Code (Sources:...
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