...CUSTOMER SATISFACTION AND CUSTOMER RETENTION OF TELECOMMUNICATION COMPANIES IN BANADIR REGION BY Open University of Malaysia CUSTOMER SATISFACTION AND CUSTOMER RETENTION OF TELECOMMUNICATION COMPANIES IN BANADIR REGION Project Paper Submitted in Partial Fulfillment of the Requirement of the degree of Master of Business Administration ABSTRACT After the collapse of the central government in Somalia, the telecommunication industry was almost dismantled in the period (1991-1993). Since 1993, the telecommunication industry in Somalia has grown many folds; new companies joined the market to reap the potentials of this growing industry. Companies worked hard to introduce more innovative products to satisfy, attract and retain customers. This study seeks to describe the relationship between customer satisfaction and customer retention of Hormud and Nationlink, mobile phone operators in Mogadishu, Somalia. The method used was descriptive correlation design. Customer satisfaction indicators were: price, call clarity, and value-added services. Customer retention is indicated by: intention to repurchase, positive word-of-mouth, and patience towards price. In the descriptive analysis section, customer retention was low on all aspects of: intention to repurchase, positive word of mouth, and patience towards price. The results also showed that customer...
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...Merging Resources and Analyzing Data Domestic and Global Intelligence for Security Management Merging Resources and Analyzing Data It is essential for any organization to have effective utilization of all of its resources In order to do so, an organization must have sound policies and procedures in place. In regards to homeland security these procedures are led by multiple law enforcement partnerships. Bringing uniformity to multiple organizations to collectively analyze data is certainly a challenge. Many Federal, State, and local agencies have been providing good intelligence products, still there are areas that require improvement. These areas potentially hinder the gathering and sharing of intelligence. Legal, procedural and cultural barriers add up to what the 9/11 Commission refers to as the “human or systemic resistance to sharing information” (Kean et al., 2004). Combining local, state and federal law enforcement agencies to work together in order to protect and deter against potential threats is the mission for Homeland Security. When analyzing the multiple areas of law enforcement, they must be looked at both individually and nationally. By doing so, we are able to design the state and local roles while maintaining our homeland security’s overall mission. It’s important for the flow or information or intelligence be passed along both smoothly and accurately. Ultimately, the collection and analysis of all information will help increase our ability to prevent...
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...Jennifer Thell LS311: Business Law Unit 9: Assignment 2/15/2012 Merging two companies can affect the income, expenses, and the stock of the newly formed company. To ensure that the merger will not create an unfair advantage on the market the government created rules under the Securities and Exchange Commission. They regulate how and which companies can complete their mergers. The intent is to prevent companies from creating monopolies and eliminate any type of competition. For the merger between Reliant and Gasworks, registration with the SEC would be a requirement. A registration includes the securities being offered, all the properties of a company, all management details, how the proceeds of a sale are used, and any risks involved. (Miller and Jentz. 2008.) The merger is the combination of two companies where one is buying out another. Due to one of the companies being sold, the registration will be needed. Emerson has violated the rules of the SEC. He had information that was not yet released to the public about the possibility of a valuable increase in the stock. Emerson may not have intentionally release this information, but did so none the less. He could be found guilty of insider trading because of his statement. Wallace used the information of the upcoming trade that he learned of through Emerson to profit. Knowing that this information was not yet public, he is guilty of insider trading. He bought the stock based on his knowledge while it was priced low...
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...AT&T Merging with Comcast Tonya Mealey, Teneisha Bonner, and Richard Chan ECON220-X-1302B-02/Professor Luzius July 14th, 2013 Abstract For our group 5 project, we have collected information about the company AT&T merging with Comcast. In this paper, the industry description introduces the company and explains the history of the company. The supportive argument and the argument against the merger are discussed. Keywords: AT&T, Comcast AT&T Merging with Comcast Initially, Comcast proposed to buy AT&T Broadband for 44.5 billion in assets and 13.5 billion in deficit assumption. AT&T’s committee did not accept the acquisition and Comcast offered to merge with AT&T broadband to establish AT&T Comcast. AT&T assets have been dropping and this coalition would probably help them by letting Comcast, which has a great understanding in the broadband business, work with the many resources AT&T has to present. The merger is set at $72 billion. Comcast thinks the coalition with AT&T will keep them rich and it will get 2.2 million broadband consumers and 22 million co responders, news and entertainment supporters. They are evaluating the merger to decide if the aftermath will be an accomplishment or a downfall (Brinkerhoff, 2010). Industry Description: AT&T, is considered to be a telecommunications industry, and is among the world’s premier voice, video, and data communications companies serving millions of consumers, businesses...
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...Human Development October 14, 2014 In order to gain more knowledge about young Psychosocial Development in Merging and adulthood, I interview a young lady in college who is approaching her 30th birthday in January. For the purpose of this interview I will called the young lady Paige, a factious name to protect her privacy. Paige is the only child for her parents. She grew up in an upper class neighborhood in Greenwich where money wasn’t an option for luxury. Both her parents are still alive and a fixture in the social life like Donald Trump. When I asked Paige about what influences her path and becoming an adult, she answered with angelic smile that life experience and her environment forces her to be an adult at an early age as 13. For example my mom had been sick at home with Osteoporosis (a joint disease) since I was 12 years of age. I had to make sure she was properly care for at night, by assisting with medication and her frequent bathroom visits. My parents had so much pride to have a living care giver. They don’t want the stigma of been sick and unable to be a nursing home picture to anyone in their social circle. I noticed at the end of her answer she got really joyfully like a child getting her first Barbie doll. In addition to that, Paige mention that she her parents thought her at early age that financial and educational success is not an option. She was helping her dad in his Law office every other weekend which earned her $20.00 “chuckle”. Moreover, Spanish...
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...To the Editor: Currently, the county board of supervisors is taking under consideration a proposal merging the local county health department with the health departments of three adjacent counties, so that the merged departments will constitute one large department, which address the public health needs of the region, rather than focus on individual counties. The rationale for this move is the belief that a regional public health department could be able to consolidate resources and facilitate coordination of emergency services. It is anticipated that the merger would enhance emergency preparedness and response activities within the region. While I agree with this premise, it is also apparent to me that there is the potential for some public health activities to suffer from the consolidation of services. Therefore, I feel it is imperative that the merger should be carefully scrutinized in regard to this point. A study conducted in Florida in regards to emergency services found that half of the respondents had access to a resource manual (Becker, et al., 2015). Furthermore, in an emergency that involved a chemical disaster, both rural and non-rural counties were equally likely not to have a written plan that could be implemented (Becker, et al, 2015). This finding points to the need to ensure that all respondents have the resources, such as necessary information, that is required to respond in an appropriate manner to whatever emergencies arise. The research conducted by...
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...Merging personal computers with consumer electronics Edmund Wilson III Colorado Technical University Online ENG202 12/10/2010 Merging Consumer Electronics with Personal Computers The invention of the computer had two primary goals: convenience and flexibility. Its convenience provides ways for people to effectively complete a task. The flexibility further allows the user to perform a multiplicity of functions simultaneously. For example, an English inventor and Mathematician named Charles Babbage built an adding machine that would mechanically perform computations of arithmetic. (Berkshire 2004) Conveniently, this early computerized device removed the potential for human error and made it possible to compute information in a smaller amount of time and with less mental effort or energy. Today, the flexibility of computers has grown from simple Mathematical computations to multi-faceted functions and applications. Advancements in technology have opened personal computers to new supportive uses. Their functions have shifted from storing data and word processing to creating, playing, and sharing multimedia files and networks. The personal computer can be networked (connected) with home electronics to create the ultimate technological experience. These mergers can include gaming systems, DVD players, cameras, home theater or sound systems, high-end televisions, home security systems, and more. Converging most or all of these devices with your personal computer can expand your...
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...Merging of Standardized Financial Management System at TMW Tricia Ridge Keller School of Management Managerial Applications of Information Technology MIS 535 Lynn Evans November 09, 2014 Table of Contents Abstract 3 Company Background 3 Business Problems 4 High-Level Solution 5 Approach 5 The Men’s Wearhouse Systems 6 Detailed Options/Solutions 7 High-level Implementation Plan 8 Conclusion 8 Summary of Recommendations 9 References 11 Merging of Standardized Financial Management System at TMW Abstract The business problem to be solved in this paper is how to improve operational efficiencies, reduce IT costs for the Financial Management Systems used by The Men’s Wearhouse, and improve impact that these systems have on the corporate financial operations. Company Background The Men’s Wearhouse is a publicly traded company that has been in business for over 40 years. They have been helping men with the way they look and have been able to make good on this promise thanks to the customer service delivered each and every day by their devoted employees. The customer’s satisfaction is the highest priority at each and every Men’s Wearhouse location. “In 1971, George Zimmer entered into the apparel industry. In four decades, The Men’s Wearhouse has grown from one small Texas store to the largest specialty retailer of men’s wear in the United States...
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...A Merging Issue in the Human Services Field Joeanna Perez HSM/230 Tracey Blackwell 07/23/2014 Medical Marijuana Can Marijuana Be a Medicine? “In April 2010, the Children, Families, Health, and Human Services Interim Committee decided to review issues related to the Montana Medical Marijuana Act. The committee acted in response to questions being raised across the state because of the growth in the number of people registered to use medical marijuana and to grow marijuana for medical purposes.” According to what I have read and understand from this committee in Montana, they wanted to try and have stricter rules placed as to how much a person can receive medical marijuana a month, who can grow it and dispense it, where it can be used by the patients, and the qualifications needed to use it. These are just the few things they wanted to look into, changed and got approved. Given what I have just learned from this I do not see the problem with medical marijuana. It is like all other medical drugs being given to patients. People complain that it should not be legalized because it is addicting or it will make it easier for people to obtain. You’ll hear about people lying to their doctors in order to get a hold of it and sell it. The thing is that it is no different from many other medical drugs. Many drugs, like Oxycodone/Acetaminophen (Percocet), are very addicting drugs. Marijuana is more of an emotional addiction compared to...
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...MERGER AND ACQUISITION: MERGER AND ACQUISITION DISCUSSION ON INFORMATION TECHNOLOGIES, INFORMATION TECHNOLOGIES HUMAN RESOURCE ORGANIZATIONS & MANAGEMENT CULTURES ASPECT COMPAQ – DIGITAL MERGING CASE COMPAQ DIGITAL MERGING CASE 1 CONTENTS I. INTRODUCTION II. BEFORE THE MERGER III. DIFFICULTIES OF THE MERGER IV. SUGGESTIONS FOR THE ACHIEVEMENT OF THE MERGER V. CONCLUSION 2 I. INTRODUCTION Jan/1998: Official announcement the merging between Compaq Computer Corporation and Digital Equipment Corporation p g q p p 11/Jun/1998: The approval of the stockholder, the Day-One objective achievement: hi t Over 100,000 employees of the new Compaq were able to access a single email directory via a corporate network that linked it worldwide sites within 60 first minutes of the stockholder vote. 3 II. BEFORE THE MERGER DIGITAL EQUIPMENT CORPORATION: A minicomputers manufacturing 1957 Transferred from computer manufacturing to computing services During 1990s g Mid of 1980s The world’s secondlargest computer maker Jun 1998 The third largest provider of corporate computer services with $1.3 billion profits (at the merger time) Organization and resource: • • In 1997, it had 1,000 sales, production, and service sites all over the world. 70,000 employees (at the merger time) 4 II. BEFORE THE MERGER COMPAQ COMPUTER CORPORATION: Established in 1982 as a manufacturing in clone and sell personal computers. Located in Houston with around 20,000 employees...
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...Internet Shopping and the Merging of Cultures The booming phenomena of internet shopping has had a huge and somewhat unexpected effect on the global retail and manufacturing industry. The ability to satisfy the ever expanding demands of products from anywhere in the world to be delivered in an efficient and cost effective manner has forced certain mega retail giants to globalize their operations, and in turn has had a huge impact on the cultures of many nations and groups of people throughout the world. To ensure that there is a smooth transition into new markets these companies must educate themselves and their employees, about the cultural differences and similarities that each group will face. As stated by, Becton, B. (2009) “China will be an important player in the world economy, this has important implications for organizational research as more and more companies expand operations into China.” Amazon as a leader in internet sale and retail has embraced china as the most important new market in the world and has made many adjustments within the company to not only understand the cultural differences but to understand them. The understanding gained will help maximize the workforce and realize a better understanding of the Chinese peoples as a customer. The workforce in China is almost a polar opposite to the US workforce in that the Chinese culture causes them to think of themselves collectively, or to be more to the point they feel that they work for each other instead...
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...The Case: Merging Benefits at Huge Computer Company Two major high-tech companies, Huge Co. (HC and Computer Co. (CC), have recently merged to form Huge Computer Company (HCC) and are now starting to combine the operations of both. A key issue of the integration has been how to treat the benefit and retirement plans from the two-companies—in particular, how to blend the plans for the software engineers, who are key to the continued success of the new company. Read the following case and write an executive summary of your key findings for the partner of the Human Resources Consulting firm. Executive Summary: The Merging of Success Huge Computer Company is a result from a merger of Huge Company and Computer Company. Both well-renowned companies that specialize in the latest computer software and hardware. The merge is believed to be in the best interest of each company and will create an even more successful organization. The Mission: Combining business models and benefit plans Both companies have unique strengths to create an even more successful organization. Huge Computer Company combines older employees that have years of computer expertise and knowledge as well as younger employees that with a new outlook and edge when it comes to skillset. Background of Huge Company and Computer Company Huge Company has been in business for 20 years and has 22,000 employees worldwide. Many of the employees have grown with the company and have been accustomed to a formal corporate culture...
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...Apple – Merging Technology, Business, and Entertainment Anonchai (Anand) Madan Corpus Christi College Management Information System 03/02/2016 Table of Contents 1.Introduction…………………………………………………………………………….3 2. How does Apple apps give them competitive advantage?……….……………………3 3. Why are data, information, business intelligence, and knowledge important to Apple?………………………………………………………………………..…………..5 4. Apple’s use of Porter’s Five Force Model………….……….……………….…………6 5. Conclusion…………………………………………………………………………….8 6. References…………………………………………………………………………….9 Introduction This paper aims to answer the following questions: Do you agree or disagree that Apple’s iTunes, iPhone applications, and iPad applications give the company a competitive advantage? Be sure to justify your answer? Why are data, information, business intelligence, and knowledge important to Apple? Give an example of each type in relation to the iPad. Analyze Apple using Porter’s Five Force Model. Which of the three generic strategies is Apple following? Which of Porter’s Five Forces did Apple address through its introduction of the iPhone? Which of Porter’s Five Forces did Apple address through its customer-developed applications? How does Apple apps give them competitive advantage? There are various factors that brought Apple back from near extinction. One of which, was its ability to...
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...Traffic Merging for Energy-Efficient Datacenter Networks Alessandro Carrega Suresh Singh Roberto Bruschi Raffaele Bolla Portland State University National Inter-University Consortium for University of Genoa University of Genoa Genoa, Italy Telecommunications (CNIT) Portland, OR 97207 Genoa, Italy raffaele.bolla@unige.it Genoa, Italy singh@cs.pdx.edu alessandro.carrega@unige.it roberto.bruschi@cnit.it Abstract—Numerous studies have shown that datacenter networks typically see loads of between 5% – 25% but the energy draw of these networks is equal to operating them at maximum load. In this paper, we propose a novel way to make these networks more energy proportional – that is, the energy draw scales with the network load. We propose the idea of traffic aggregation, in which low traffic from N links is combined together to create H < N streams of high traffic. These streams are fed to H switch interfaces which run at maximum rate while the remaining interfaces are switched to the lowest possible one. We show that this merging can be accomplished with minimal latency and energy costs (less than 0.1W) while simultaneously allowing us a deterministic way of switching link rates between maximum and minimum. Using simulations based on previously developed traffic models, we show that 49% energy savings are obtained for 5% of the load while we get an energy savings of 22% for a 50% load. Hence, forasmuch as the packet losses are statistically insignificant, the results show that energy-proportional...
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...Crowley writes, “. . .up to five percent of teachers are so bad they’re ‘doing damage to their students.’” He continues to write that teachers around the nation are repeatedly failing their basic certification tests. The simple fact that teachers are doing more harm than good for their students is astonishing. I feel as though the people doing the teaching should be proficient in their subject in order to accurately teach. Boards of education should not ignore the results of these teachers’ tests but rather make an effort to have better qualified staff. Teachers are meant to provide their students with valuable information that will be of use to them in the future. If there are teachers that are incapable of providing this service, then they should not be allowed to teach. In his article, Crowley also claims that the process of firing a teacher is more complex than would be imagined. He writes that it can take years to fire a teacher and also costs a lot of money to do. Mary Jo McGrath, a California education law attorney who has handled many cases, explained that “a professional incompetence case is going to cost you from $200,000 to half a million” (Crowley). In my opinion if someone is inadequate in doing their job, then they should not be allowed to work. As the article continues, Crowley goes on to write about specific instances in which a teacher was out of line, yet he or she was still earning a salary. He gives examples of teachers throwing books at students, and making...
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