...CASE WRITING STUDY | |- CASE PROBLEM - “THE PATTERSON OPERATION” | | | |Dr. Ador G. Paulino | Submitted by: Group 1 GILBERT CASTILLO MICHAEL ICASIANO NOAH LAZO MARYANNE DEL ROSARIO NERAVELLE BONDAD PAGCOR CASE SUMMARY Patterson Operation is an interesting group of employees engaged in line assembly products including packaging. They started out in a very well working environment called Section 10 of the main plant of Carrington Inc. Employees under this operation has chance to earn more under a handsome incentive package and yet somehow came up with a lagging production rate, unseemly working relationship within respective section and problems arising in the environment. On the other hand, under a dire need for relocating the section to a rather remote and run-down facility and neighbourhood with such a poor working conditions brought forth wonders... Employee’s morale were heightened, learning curves were reached effectively, a high productivity rate was manifested and incentives are being claimed- indications of a good working environment and seemly high spirit of cooperation and teamwork within the group. The circumstances leading to such an extreme makeover is the secret of Patterson Operation... and this is their story. ...
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...Patterson Warehouse Katina Taylor Florida State College of Jacksonville Warehouse Management TRA2098 Prof. Jonny Bowman, Jr. Patterson Warehouse is an industry-leading specialty vendor serving dental, veterinary and rehabilitation supply markets. Determined to meet up the needs of healthcare professionals in the rising markets, Patterson provides a total-package approach to doing business. Patterson has always upheld an easy value to help build our customers’ success: providing the majority new products at reasonable prices, delivered with special service and a 100-percent satisfaction guarantee (Courchene, 2012). Presently, three of additional than 20 amenities in this system – Mount Joy, Pa., Dinuba, Calif., and Jacksonville, Fla. – fulfill orders for all three Patterson business units (Courchene, 2012). Patterson Warehouse time after time achieves 98-percent fill rates to customers and time after time evaluates and implements the most original technologies and techniques to improve service efficiencies and additional get better customer service. In today’s highly competitive global business environment, Patterson meets the needs of customers through leading products and unequaled personal service. But we meet, and frequently go beyond, customer outlook through full-service division offices and 24- to 48-hour delivery to the majority cities in North America (Patterson Companies Inc., 2012) A brief description of our industry: * Dental market as Patterson’s...
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...Running Head: MICHAEL PATTERSON A Michael Patterson Case A MBA 680 – Leadership and Change Management Mary Mathews October 26, 2015 Jim Allen, owner of Confederation Kitchen, initiated a succession plan that quickly shifted the culture across organization. This shift caused the organization to experience not only a drop in revenue, but more importantly a cultural identity crises, leaving the staff confused and feeling that operations were unorganized, inefficient and chaotic. This culture shift stemmed from Allen slowly removing himself from the day to day operations and the new onset and leadership of Aaron Rouse. Rouse’s leadership style was very different from Allen’s, thus creating a very different environment for the organization. The staff liked Rouse, but were often irritated with his inability to make a decision and stick with it. Often times he would reverse a decision because someone was not happy, making him appear weak and non-confrontational. When sales and profitability declined, Allen was forced to remove Rouse from his role and downsize the staff by twenty percent. The removal of Rouse led Allen to hire an external candidate, Ericka Malden, as the general manager, yet another change in leadership and vision for the staff to adapt to. Malden and William Peake, a new manager hire from the outside, both demonstrated very different leadership skills than that of Allen. They were number and data driven, and the staff often “felt...
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...He combined classical European training with Eastern spirituality to produce an American fusion of such vivacity and innovation that it continues to define what we mean by avant-garde. His influence has touched generations of artists; including Phillip Glass, David Byrne, and his long time associate Merce Cunningham. His work and ideas have affected not only the world of music, but also theater, dance, painting, printmaking, video art, and poetry. Hence, as a researcher this writer gives Cages his props when it came to his inventions, such the prepared piano, and his pioneering use of indeterminate notation and chance operations in composition (utilizing the I Ching). In addition is worth illuminate the fact that Cage as a performer, printmaker, watercolorist, expert amateur mycologist, game show celebrity, political anarchist, and social activist. It fitting to end this research by stating what we have come to know the late American composer as a game changer/innovator. One can argue Cage was not a composer but an inventor-of genius. In the end the evidence, suggest that Cage was in fact a musical genius. Whether this open for interpretation or not, Cage epitomized the definition of...
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...restore Federal law in the Southern states. The Battle at Bull Run was the first major land battle of the Civil War with the intent to take control of Richmond, which was the capital of Virginia and of the Confederacy. Leaders thought by controlling Richmond they would cause an early end to the uprising. Immediately after taking command, Brigadier General Irvin McDowell came under pressure from President Lincoln to launch a decisive military operation against the Confederate Army. Unfortunately, McDowell ineffectively used many of the mission command variables in his attempt to defeat the Confederate rebellion resulting in numerous casualties and Union retreat back to Washington. Some keys points of mission command discussed in this paper include whether or not McDowell understood the operational environment, did he visualize the results of the operation along with successfully describing the end state to his staff to gain a shared understanding. Additionally, to discuss McDowell’s effectiveness directing all aspects of the operation, continually assessing the situation to make...
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...that he was to take on the added responsibility of supervising the plant surveying group. Having worked with members of this group in the past, Pierson was aware of some performance problems and conflicts that existed within the group. Contemplating what action, if any, he should take as their new supervisor, he reviewed the history of the surveying group with others in the company and then talked with each group member individually to arrive at the following picture of the situation. Rick Patterson, Lead Surveyor After receiving his surveyor's certificate from the local civil technologies college. Rick Patterson had gone to work for the State Highway Department as a chainman. The job hadn't paid very well, and he always felt that the lead surveyor didn't like him and often had him doing work that was better suited for a rodman, a position of lower status than chainman on a survey crew. So, when a job for a lead surveyor had opened up at Agrigreen eighteen years ago, Patterson had been glad to get it. He told Pierson how excited he had been to be hired into the newly created position. Previously, survey work at Agrigreen had been handled on a part-time basis by drafting personnel or project engineers, mainly Frank Silverton. Because of significant growth during the preceding three years, survey work had begun to eat up nearly all of Silverton's working hours. As a project engineer, his salary was too high to justify using him for survey activities, so management had...
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...name of their choice used used for a character in his new novel. The auction was used to raise money for an organization called Ubuntu Africa, which deals with the creation of community-based programs for HIV-positive children in under-served communities. He has also donated thousands to the Innocence Project, the African-American Teaching Fellowship, the Rebuild the Coast Fund and many others. 5. James Patterson - Author of Black Market (https://www.amazon.com/Black-Market-James-Patterson-ebook/dp/B01N2OZEM4/) James Patterson is an American author of numerous thrillers, romance novels and even non-fiction. Patterson is also a regular on the list of highest-paid authors published by Forbes and is one of the first to sell one million copies of his e-books. However, Patterson is also very generous towards charitable causes with the hundreds of millions that he has earned. In addition to millions of dollars that he has donated to grants and scholarships to promote reading to people of all ages, he has also supported United Service Organization, Feed the Children and Operation Gratitude....
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...A CASE STUDY Personal Trainer Inc. Organizational Chart SUMMARY Personal Trainer Incorporation, a fitness center with twelve operating and existing branches in different locations, wanted to expend internationally by opening a new supercenter in Toronto. The company, despite its large operation, is only managed by four managers: Janet McDonald, who at the same time handles finance; Tai Tranh, who also handles sales and marketing in all twelve centers; Reed Cotter, who handles the operations as well; and Cassia Umi, the president and the head of the management team. The management wanted a new supercenter that would emphasize a variety of personal services and special programs to its members. Their current operation uses BumbleBee, a popular accounting package, to manage its receivable, payables, and general ledger. Their membership lists and word processing are handled by Microsoft Office products. Cassia, the president of the management team, believes that the new supercenter would require additional data management, so she decided to hire an IT consulting firm, Patterson and Wilder, to help develop an information system for the new operation. Patterson and Wilder assigned Susan Park to work with Personal trainer Inc. PROBLEM STATEMENT Personal Trainer Inc. wants to be able to offer on line services for the members of their fitness clubs. A new online web access is needed to fill the new demands of the company. Also they want offer membership sales and upgrades...
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...state is being governed by its head, commonly known as governor, a city or municipality, however, is presided over by its elected authority known as the mayor. The local government serves as a place for local affairs and interactions by those who are locally selected authority. It also refers to the legitimate organization of people, who are locally elected by the citizens living in the same area. The term ‘local government’ is used to differentiate it from a nation or state level known as national or central government. In most of the nations, where it is appropriate, each local government is authorized to work separately but can be interact with each other. It is the level of the government that is accountable for the everyday operation of a...
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...Although marketing is believed to be as old as commerce we cannot declare that ancient Greeks for example, knew the connection between production, markets and competition. It is however sure that during the middle ages the first steps of creating the idea of marketing were made by the edition of „the first formal analysis of buyers motivation”(Egan 2008: pg 5) by Thomas Aquinas (1225-74). This essay is about the histories of marketing, the changes that have occured and the changes in the future concerning marketing discipline. Concerning the conception of what we call modern marketing we need to observe the end of 19th centuries North America where thanks to several factors including both the first and second Industrial Revolutions the basics of consumer market has changed from sellers to buyers. At the beginning of the 20th century a new concern helped the extension of marketing theories: literature. Bartel (1976) belives that „The emergence of marketing research was itself the result of growing pressure to produce and apply accurate knowledge to the field and to bring the methods of science to the field of marketing”(Egan, 2008: pg 7). During the period of conceptualization (Bartel, 1976), which durated from 1910 to 1920, the word ’marketing’ gained new meanings. It wasn’t necessarily referred to commerce anymore, then Ralph Starr Butler (1882-1971), a pioneer in marketing, taught that ’’marketing was all about coordination, planning and the management of complex relationships”(Butler...
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...Ethical Organization Profile Jennifer Cash, Jennifer Knight, Raul Ramirez, Consuelo Patterson MGT 216 September 13, 2010 Ronnie Ford Ethical Organization Profile Introduction The organization that is being discussed is a public relations firm, named Ramirez, Patterson, Knight, & Cash. The PR firm’s basic clientele are members of the entertainment industry (i.e., musicians, actors, actresses). The firm is built on strong moral values, as well as a strictly defined code of conduct. There is a great deal of internal focus on the training, monitoring, and enforcing of the companies policies and procedures, including but not limited to the code of ethics and the companies moral obligations. The current moral and ethical issues faced by the firm are the advertising, marketing and promotions of the company to obtain and/or promoting clientele. Other moral and ethical issues facing the firm are the standards and liabilities of the client’s confidentiality, and how to address situations on a client by client basis. Finally, the firm is faced with maintaining a moral and ethical public image for the clients as well as the firm as a whole. The current moral and ethical issues concerning the advertising, marketing and promotions of the company to obtain and/or to promote a client is what information will help to maintain or to promote a client. What information will be pertinent for the marketing department to release and what will keep the client in the “limelight?” When dealing...
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...follow directions and accept correction. Outstanding attendance record and dependability. • Administrative Skills • Good Communication Skills (Written and Verbal) • Strong Organizational and Prioritization Skills • Ability to Multi-Task • Preparation of Reports and Presentations • Basic Project Management Skills • Attention to Detail • Excellent Problem Solving Technical Skills • MS Office XP and Outlook Express • Average User of Word, and Excel • Internet Navigation and Research • Type 65+ WPM • Proficient with MIDB, QueryTree, Google Earth, Analyst Notebook, Palentir, ArcGIS, Intelink, M3, FireTruck, and mIRC • Work History and Responsibilities Oct 2010 to Present United States Air Force Wright Patterson AFB, Ohio Operational Intelligence Analyst Global Threat Group • Responsible for documenting and tracking various AF reports; managing multi-system databases, lead training expert on several systems and database programs, as well as liaison to all upper ranking personnel Apr 2011 through May 2011 United States Air Force Balad AB, IZ All-Source...
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...Perioperative Shavings Victor A. Moore Western Governors University Prepping a patient for a surgical procedure usually involves removing the Hair at the incision site. The surgical care improvement project commonly known as SCIP is a national partnership of organizations focused on improving surgical care by significantly reducing surgical complications. One complication is surgical site infections SCIP has developed recommendations for hair removal. There are several SCIP measures, antibiotic within one hour before incision, received prophylactic antibiotic consistent recommendations, prophylactic antibiotic discontinued within 24 hours, control of postoperative serum glucose and appropriate hair removal. (Patterson, 2011, p. 120) What is appropriate hair removal? Razors can remove hair and has been the traditional method of hair removal, powered surgical clippers can trim hair at surgical site and does not leave cuts and microscopic abrasions where microscopic Flora can colonize in the surgical site causing postoperative infection. The National Quality Forum has endorsed to SCIP infection control measures. According to the Surgical Quality Alliance, which is a collaboration among specialty societies that provide surgical and perioperative care to improve the quality of care for the surgical patients, states that” following the endorsement by the National Quality Forum SCIP measures were incorporated into Medicare's reporting of Hospital Quality data for annual...
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...about? Are these technologies beneficial to our society or mere novelties among business and marketing professionals? Medical facilities, police departments, and manufacturing plants have all been changed by AI but how? These questions and many others are the concern of the general public brought about by the lack of education concerning rapidly advancing computer technology. Artificial intelligence is defined as the ability of a machine to think for itself. Scientists and theorists continue to debate if computers will actually be able to think for themselves at one point (Patterson 7). The generally accepted theory is that computers do and will think more in the future. AI has grown rapidly in the last ten years chiefly because of the advances in computer architecture. The term artificial intelligence was actually coined in 1956 by a group of scientists having their first meeting on the topic (Patterson 6). Early attempts at AI were neural networks modeled after the ones in the human brain. Success was minimal at best because of the lack of computer technology needed to calculate such large equations. AI is achieved using a number of different methods. The more popular implementations comprise neural networks, chaos engineering, fuzzy logic, knowledge based systems, and expert systems. Using any one of the aforementioned design structures requires a specialized computer system. For example, Anderson Consulting applies a knowledge based system to commercial loan officers...
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...eleven thousand in 1984 to just over seven thousand in 2006. The average profitability of the largest banks grew to outstrip the profitability of the industry’s smallest banks; an outcome traceable to increased competition from bank and nonbank financial firms, new technology that reduced the advantage of banks having a local presence, and the development of services that could be offered over wider geographic areas (www.mheducation.com). A new type of financial-services holding company (FHC) was created in 1999 as a result of passage of the Gramm-Leach-Bliley (GLB) Act. Provided these entities hold strong capital positions and possess sound management, they are permitted to bring together under the same corporate umbrella, commercial banks, investment banks, insurance companies, and selected other affiliated companies that are “financial in nature” and “compatible” with banking (www.mheducation.com). The FHCs come closest to mirroring the organizational structures and service menus of leading European banks, such as Deutsche Bank AG of Frankfurt and HSBC Holdings based in London, by offering the broadest array of services of any financial-services provider (www.mheducation.com). With joint approval of the U.S. Treasury Department and the Federal Reserve Board the menu of services FHCs can offer may be expanded in the future. As the twenty-first century unfolded almost six hundred and fifty holding companies selling services in the United States, including both domestic and...
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