The Role of Housekeeping Quality
The responsibilities of housekeeping quality are to achieve the maximum possible efficiency in ensuring the care and comfort of the guests. The aims are to:
a) Establish a welcoming atmosphere and ensure courteous, reliable service from all the staff of the department.
b) Ensure a high standard of cleanliness and general upkeep in all areas for which the department is responsible. c) Provide linen in rooms, food service areas and maintain an inventory for the same.
As we know, housekeeping department has four main functions which are to do the cleaning and maintenance, training of its personnel, requisition and control of the necessary supplies and equipment and to provide the paperwork, schedules and reports. These four principal functions must have its own quality that may affect to the customer satisfaction. According to Sudhir Andrews, author of "Hotel Housekeeping: Training Manual," the housekeeping department is vital to attracting and keeping guests through its role of maintaining top quality decor, cleanliness and service.
The quality of housekeeping in every hotels are efficiently managed to ensure the cleanliness, maintenance, and aesthetic appeal of lodging properties. The housekeeping department not only prepares clean guestrooms on a timely basis for arriving and staying guests, it also cleans and maintains everything in the hotel so that the property is as fresh and attractive as the day it opened for business. The tasks performed by a housekeeping department are critical to the smooth daily operation of any hotel.
A previous researcher has carried out a survey and it’s showed that 63% travelers rated cleanliness and appearance as their first priority in their choice of hotels. The housekeeping quality takes pride in keeping the hotel clean and comfortable so as to create a µhome away from home. Good