Elizabeth L. Rivera
5726 Timber Haven San Antonio, Texas 78250 elizabeth.lararivera@yahoo.com 210-323-9025
Summary – More than 20 years’ experience in all phases of insurance billing with an independent laboratory. Excellent customer service skills.
Highlights of qualifications
Excellent knowledge of Word, PowerPoint, Excel and Outlook
Knowledge of medical terminology, icd9 and CPT codes
Good customer service language skills in both English and Spanish
Experience:
Quest Diagnostics, Inc. 06/1989 – 11/2009
Billing Service Representative
Manage and educate external client accounts that are considered billing top offenders for bad debt, Medicare write-offs and missing information. Sort and analyze Excel spreadsheets of client data regarding inflow errors and write off dollars. Review, research, identify discrepancies, complete eligibility verification, and adjudicate claims for processing with the insurance companies for patient’s bill resolution.
Responsible for reduction of inflows leading to decreased MLCP write offs, bad debt and missing information. Provide client education and training for new clients to increase patient satisfaction and accurate billing information to reduce bad debt.
Educate company employees on billing and insurance requirements. Build relationships that positively impact our client’s customer satisfaction.
Client Service Group Lead
Managed six employees. Coordinated schedules for lunch hours and breaks. Administered laboratory policies and procedures in a timely manner. Evaluated performances and recommended merit increases, promotions, and disciplinary actions, orientation and training under supervisor’s direction. Resolved work problems to ensure quality patient and client services.
Education
Burgess High School El Paso, Texas graduated 1973
Currently enrolled with DeVry University (online classes) Major- Business