... The goals that these health care providers hope to accomplish are “recording the information instantly incorporating all the information from a large number of providers and using the entire body of information for making decisions about one’s healthcare.” In this paper, the different communication channels in both health care and other business settings will be discussed. We will also look at why effective communication is so important and offer some ideas at improving communication. Hospital Setting In the hospital setting some communication channels are: • Face-to-face • telephone • zone phone • pagers • overhead paging system • intercom • walkie talkies • vocera • computer • whiteboards • poster boards Communication takes place every day among every member of the health care team in a hospital setting. It takes place between doctors, nurses, therapists, paramedics, housekeepers, maintenance workers, and even the volunteers. The method in which the communication takes places can come in various forms. Face-to-face, however, when you have an organization that spans a few football fields, face to face isn't always possible. The main form of communications in this organization is via telecommunications. Forms of telecommunications consist of the telephone, zone phones, pagers, overhead paging, intercom, walkie talkies, and a device called vocera. These former forms are for the most...
Words: 1541 - Pages: 7
...Implementation and Integration of Real Time Location Systems at County Memorial Hospital sylvrfaeree Managerial Applications of Information Systems—MIS535 DeVry University 2015 Table of Contents Abstract 3 Company Background 3 Business Problems 3 High Level Solution 4 Benefits 4 Approach 5 Overview of Real Time Location Services 5 Technology to Augment the Solution 6 Versus Advantages 6 Cisco IoE Location Aware Solutions for Healthcare 7 Hill-Rom Clinical Workflow Solutions 7 Centrak Clinical Grade Visibility Solutions 7 High Level Implementation 7 Hardware and Software 7 Personnel Training and Understanding 8 Overall Recommendations 8 Conclusion and Summary of Project 10 References 11 Implementation and Integration of Real Time Location Systems at County Memorial Hospital Abstract The issue to be addressed is the lack of tracking processes for staff movement, patient flow through the facility, and the resulting inefficiency and lower quality of patient care. Company Background Rural County Memorial Hospital was founded in central Rural County in 1951. Since its founding RCMH has grown into an award winning acute care facility dedicated to quality patient care. The facility’s...
Words: 2410 - Pages: 10
...Osteopathic Medicine • Residency in Internal Medicine – 3 years • Cardiology Fellowship Training – 3-4 years per ACGME guidelines 4 Outpatient Clinic Volumes • On average the clinic will see between 115-140 per day • Staffed with 5-7 Attending seeing patients per day • Roughly a patient volume of 29,000 outpatient visits per year – Monday-Thursday: 115-150 patients – Friday: 80 patients Outpatient Check-In Patients are greeted by two Clinic Coordinators • Verify patients appointment by asking for their name and date of birth • Scan a copy of patients insurance card • If the patient has not verified their insurance with hospital Registration prior to appointment, they would do so at this time • Patient is called to their clinic room by Medical Assistant Check-Out Cardiology utilizes 3-4 Clinic Coordinators who check out patients following their appointments • Responsible for scheduling future appointments • Schedules all diagnostic procedures • Pre-authorize all diagnostic procedures – Ex: Stress test, EKG, angiograms – Each coordinator is responsible for tracking and getting authorization for patients who stop by their booth at check out Patient Flow from MA’s Perspective • Patient ready to be brought into exam...
Words: 775 - Pages: 4
...Student 30991 Malak Rostom Masters of Business Administration Module 5 Operations Management Title Hotel-Dieu De France Beirut-Lebanon Word Count: 3,477 CONTENTS I- Executive summary 3-4 II- Introduction 4 III- Company Profile 4-5 IV- Problem and Processes Description 5-8 1- Problem definition 5-6 2- Patients flow model at hdf 6-8 V- patient Flow and Capacity Theories 9-12 3- Process mapping 10 4- theory of constraints 10-11 5- lean tools 11-12 VI- HDF processes evaluation from the capacity theories perspective 12-16 VII- Proposed changes and their effects on customer service 16-18 VIII- Final Recommendations and conclusion 19-21 IX- REFERENCE ...
Words: 4360 - Pages: 18
...healthcare reform, if their needs were met, if they physician’s staff provided adequate customer service, and to average the quality of the overall patient care rendered when visiting and being treated by their community primary care doctor. The business issue at hand is questioning the level of service rendered to patients since the change in healthcare reform. Physicians are receiving a re-imbursement cut on multiple levels. Consequently, physicians are forced to see double the amount of patients in an allotted day to ultimately make the same amount of money, or less. This can lead to issues directly related to patient quality care, as the physician is distracted and no longer spending the time he or she use to spend with each patient as they are too worried about their full waiting room and seeing a high ratio of patients. This could leave the patient with unanswered questions, medication concerns, or a feeling of general dis-interest by their provider. In addition to these issues, patients may also encounter long wait times when they call the office for an appointment or the staff may not be as accommodating in meeting the needs of the patients and setting up patient visits promptly. Due to the physician’s new and extremely busy schedule, office staff may have the tendency to make patients wait until the following week for an appointment, when in actuality their case may be severe and require immediate medical treatment and...
Words: 2197 - Pages: 9
...Institute of Leadership and Management Level 5 Assignment 1 Becoming an Effective Leader Institute of Leadership and Management Level 5 Assignment 1 Becoming an Effective Leader AC 1.1 – Evaluate your own ability to use a range of leadership styles, in different situations and with different types of people, to fulfil the leadership role. Having reflected on my own leadership style, I have thought about the way in which as a leader, I have historically led a team. Over the years working within a nursing background I found it difficult to be a specific type of leader due to the thinking that as a nurse you never led, you were a manager that was led. I was far from the truth… I have worked with very different people from all levels of abilities from cleaners through to consultant doctors and have led differently depending on the person I am leading. A scenario I can recall was a time when I instructed a cleaner to decontaminate a side room ready for another patient to occupy. I used a Delegation style approach to the task and 4 hours later, I found the task was not completed due to poor time management by the cleaner. This had a negative consequence of delaying another patient’s admission to the unit until the task was completed and caused conflict between myself and the cleaner as she had not undertaken the task I had set. The positives of this leadership style so I thought, were not to dictate to her what she has to do, but to allow her to lead herself...
Words: 3542 - Pages: 15
...1-1. In order to generate interest about the company's publications, the Media Manager of Gordon Books started a personal blog where she posed as an avid reader and amateur literary critic and reviewed the company's books favorably. She also invited readers to buy the books, discuss them online, and send in their reviews. Which of the following is the best criticism of the manager's action? A) She engaged in plagiarism. B) She selectively misquoted information. C) She failed to protect information entrusted to him. D) She failed to ensure transparency. E) She failed to respect the privacy of others. 1-2. Which the following decisions-making scenarios presents an ethical dilemma? A) A disgruntled employee of one of your competitors has offered to reveal details of his company's new strategy if you were to hire him. This competitor has in the past poached key executives from your company and engaged in industrial espionage in other ways. B) You are manager of a large facility in a country where paying bribes to public officials is a way of life. Your company has a zero-tolerance policy toward bribing, but the officials are threatening to close down the factory, rendering several thousand workers jobless, if you don't comply. C) It has been brought to your notice that the company competing with you for a major contract is trying to bribe and influence decision-makers in a bid to get the contract. Some of your executives feel that your company should also do the same because getting...
Words: 2961 - Pages: 12
...received all the training they need when they depart the doors of academia. Orientation programs for new graduates and continuing education for nurses are essential tools to help practitioners improve their knowledge, skills, and expertise so that quality patient care is provided and outcomes are optimized while errors are minimized. Ongoing evaluation of nursing competence is necessary to promote patient safety. In the Institute of Medicine (IOM) report, To Err is Human: Building a Safer Health Care System, simulation training is recommended as one strategy that can be used to prevent errors in the clinical setting.1 The report states that “… health care organizations and teaching institutions should participate in the development and use of simulation for training...
Words: 20085 - Pages: 81
...Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care A Roadmap for Hospitals Quality Safety Equity A Roadmap for Hospitals Project Staff Amy Wilson-Stronks, M.P.P., Project Director, Health Disparities, Division of Quality Measurement and Research, The Joint Commission. Paul Schyve, M.D., Senior Vice President, The Joint Commission Christina L. Cordero, Ph.D., M.P.H., Associate Project Director, Division of Standards and Survey Methods, The Joint Commission Isa Rodriguez, Project Coordinator, Division of Quality Measurement and Research, The Joint Commission Mara Youdelman, J.D., L.L.M., Senior Attorney, National Health Law Program Project Advisors Maureen Carr, M.B.A., Project Director, Division of Standards and Survey Methods, The Joint Commission Amy Panagopoulos, R.N., M.B.A., Director, Division of Standards and Survey Methods, The Joint Commission Robert Wise, M.D., Vice President, Division of Standards and Survey Methods, The Joint Commission Joint Commission Mission The mission of The Joint Commission is to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The inclusion of an organization name, product, or service in a Joint Commission publication should not be construed as an endorsement of such organization, product, or services, nor is failure...
Words: 52816 - Pages: 212
...safe handover : safe patients guidance on clinical handover for clinicians and managers diSclaimer This publication has been produced as a service to ama members. although every care has been taken to ensure its accuracy, this publication can in no way be regarded as a substitute for professional legal or financial advice and no responsibility is accepted for any errors or omissions. The ama does not warrant the accuracy or currency of any information in this publication. The australian medical association limited disclaims liability for all loss, damage, or injury, financial or otherwise, suffered by any persons acting upon or relying on this publication or the information contained in it, whether resulting from its negligence or from the negligence of employees, agents or advisers or from any cause whatsoever. cOPyriGhT This publication is the copyright of the australian medical association limited. Other than for bona fide study or research purposes, reproduction of the whole or part of it is not permitted under the copyright act 1968, without the written permission of the australian medical association limited. safe handover : safe patients guidance on clinical handover for clinicians and managers PREPARED BY THE AUSTRALIAN MEDICAL ASSOCIATION LIMITED ABN: 37 008 426 793 2006 Adapted from the British Medical Association’s resource ‘Safe Handover: Safe Patients.’ Dr Mukesh Haikerwal President, Australian Medical Association Dr Geoff Dobb Chair, AMA Coordinating...
Words: 8474 - Pages: 34
...MEMORY Memory is one of the most important concepts in learning; if things are not remembered, no learning can take place. Futhermore, memory has served as a battleground for opposing theories and paradigms of learning (e.g., Adams, 1967; Ashcraft, 1989; Bartlett, 1932; Klatzky, 1980; Loftus & Loftus, 1976; Tulving & Donaldson, 1972). Some of the major issues include recall versus recognition, the nature of forgetting (i.e., interference versus decay), the structure of memory, and intentional versus incidental learning. According to the early behaviorist theories (e.g., Thorndike, Guthrie, Hull), remembering was a function of S-R pairings which acquired strength due to contiguity or reinforcement. Stimulus sampling theory explained many memory phenomenon on the basis of statistical outcomes. On the other hand, cognitive theories (e.g., Tolman) insisted that meaning (i.e., semantic factors) played an important role in remembering. In particular, Miller suggested that information was organized into "chunks" according to some commonality. The idea that memory is always an active reconstruction of existing knowledge was championed by Bruner and is found in the theories of Ausubel and Schank. Some theories of memory have concerned themselves with the nature of the processing. Paivio suggests a dual coding scheme for verbal and visual information. Craik & Lockhart proposed that information can be processed to different levels of understanding. Rumelhart & Norman describe three...
Words: 9956 - Pages: 40
... m ©Dmitriy Melnikov - Fotolia.com, b © Popova Olga/Fotolia; p.59 © picsfive – Fotolia; p.65 © Manfred Schmidt – Fotolia.com; p.67 © dja65 – Fotolia; p.68 © Konstantin Shevtsov – Fotolia; p.69 t © Miguel Navarro/Stone/Getty Images, b © Piero Cruciatti/Alamy; p.73 © Jamdesign/Fotolia; p.78 and 79 © adisa – Fotolia; p.81 © Mykola Mazuryk – Fotolia; p.82 t © Mauro Rodrigues/Fotolia, b ©Martin Dohrn/Science Photo Library; p.83 © Norman Chan – Fotolia; p.85 © Studio 10 /Alamy; p.86 © Brennan JB7 produced by Martin Brennan; p.87 © Sergojpg/Fotolia; p.88 and 110 b © Jürgen Fälchle/Fotolia; p.108 t © Andrew Brown/Fotolia, b © Stanford Eye Clinic/Science Photo Library; p.114 © Tan Kian Khoon – Fotolia. 3 Hachette UK’s policy is to use papers that are natural,...
Words: 49691 - Pages: 199
...part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. 0-07-144606-0 The material in this eBook also appears in the print version of this title: 0-07-144001-1. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. For more information, please contact George Hoare, Special Sales, at george_hoare@mcgraw-hill.com or (212) 904-4069. TERMS OF USE This is a copyrighted work and The McGraw-Hill Companies, Inc. (“McGraw-Hill”) and its licensors reserve all rights in and to the work. Use of this work is subject...
Words: 77414 - Pages: 310
...THE POWER OF HABIT Duhi_9781400069286_2p_all_r1.j.indd i 10/17/11 12:01 PM Duhi_9781400069286_2p_all_r1.j.indd ii 10/17/11 12:01 PM HABIT W h y We D o W h a t We D o and How to Change It THE POWER OF CHARLES DUHIGG Random House e N e w Yo r k Duhi_9781400069286_2p_all_r1.j.indd iii 10/17/11 12:01 PM This is a work of nonfiction. Nonetheless, some names and personal characteristics of individuals or events have been changed in order to disguise identities. Any resulting resemblance to persons living or dead is entirely coincidental and unintentional. Copyright © 2012 by Charles Duhigg All rights reserved. Published in the United States by Random House, an imprint of The Random House Publishing Group, a division of Random House, Inc., New York. RANDOM HOUSE and colophon are registered trademarks of Random House, Inc. ISBN 978-1-4000-6928-6 eBook ISBN 978-0-679-60385-6 Printed in the United States of America on acid-free paper Illustrations by Anton Ioukhnovets www.atrandom.com 2 4 6 8 9 7 5 3 1 First Edition Book design by Liz Cosgrove Duhi_9781400069286_2p_all_r1.j.indd iv 10/17/11 12:01 PM To Oliver, John Harry, John and Doris, and, everlastingly, to Liz Duhi_9781400069286_2p_all_r1.j.indd v 10/17/11 12:01 PM Duhi_9781400069286_2p_all_r1.j.indd vi 10/17/11 12:01 PM CONTENTS PROLOGUE The Habit Cure GGG xi PA R T O N E The Habits of Individuals 1. THE HABIT LOOP How Habits Work 3 31 60 2. THE...
Words: 124310 - Pages: 498
...TABLE OF CONTENTS CHAPTER 1: FUNDAMENTALS OF COMPUTER SYSTEMS 1 Basic Computer System Model ....................................................................................................... 1 Importance of Computers............................................................................................................... 2 Professional Standards.................................................................................................................... 3 Considerations When Creating Computer Systems........................................................................ 5 Glossary of Terms............................................................................................................................7 Past Exam Questions & Example Answers...................................................................................... 8 CHAPTER 2: DATA REPRESENTATION IN COMPUTERS 9 Units ................................................................................................................................................ 9 Numbers........................................................................................................................................10 Characters .....................................................................................................................................14 Images ..............................................................................................................................
Words: 34115 - Pages: 137