...The Well Paid Receptionist Case Analysis (Group / Team): Please follow the proceeding suggestions for analyzing your case studies in this class. All grades for case analysis will be based on the values theory, suggestions made by the instructor, and the directions given in your VDM textbook. You can follow the enclosed steps for the case analysis. This is usually about 5-8 pages (excluding appendices). More pages are okay. VDM Case Analysis Guidelines: A. Read the case carefully and determine the key issues. B. Determine what the main problem or opportunity is in the case as you see it. Clearly state this as either the problem or opportunity statement in one to two sentences. C. State three to four realistic alternatives to effectively resolve the stated problem or to take advantage of the possible opportunities. D. Determine which Value Drivers are the most important to consider in establishing Value Over Time (VOT) maximization in the case. • Take Each Value Driver and accomplish the following: 1. Identify specific aspects (Facts, problems, potential problems, data needs for further analysis, etc.) of the case as they relate to this particular Value Driver. (Be very specific and concrete in this step.) 2. List the potential positive and negative impacts on Value Over Time of each aspect and whether it has a short-term effect, long-term effect and what you would expect the effect to be on Value Over Time. 3. Consider potential actions (alternatives) you could...
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...CALCULATIONS MARKET SURVEY COMPUTATIONS Company | # Staff | Min | Mid-Pt | Max | Mean actual wage | Compa-ratio | A | 3 | 24,000 | 30,000 | 36,000 | 29,600 | | B | 5 | 27,200 | 32,000 | 36,800 | 31,000 | | C | 8 | 26,100 | 29,000 | 31,900 | 31,000 | | D | 7 | 22,400 | 28,000 | 33,600 | 32,000 | | Median | | | | | | | Mean | | | | | | | Weighted Mean | | | | | | | CR (Compa-ratio) = AS (actual salary) MP (midpoint of pay range) Calculate the median wage at minimum, midpoint, maximum and actual. For each firm, calculate the compa-ratio expressed to 2 decimals. Calculate the mean salary at minimum, midpoint, maximum and actual. Calculate the weighted mean wage at minimum, midpoint, maximum and actual. For each firm, calculate the compa-ratio expressed to 2 decimals. Below, using the mean actual, show your recommended new salary range with a spread of 15% between min and midpoint and 15% between midpoint and max. Round the salaries to the nearest hundred dollars. ____________ _________ ____________ (Minimum) (Midpoint) (Maximum) MERIT INCREASE RECOMMENDATIONS Assume that all salary ranges in your firm are increasing by 3%. As the Compensation Manager, you have created the following increase guidelines to be used by line managers for determining the appropriate salary increase for each employee. Performance Rating | Compa-Ratio.8 - .89 | Compa-Ratio.9 - ...
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...The Financial Plan: Contributing to the Success of the Business Operations Miché Jones Kaplan University MT499: Bachelors Capstone in Management Professor Ernest Norris July 28, 2015 The Financial Plan: Contributing to the Success of the Business Operations Startup Expenses and Expected Generated Revenue Business startup costs vary depending on the type of business that owners plan to operate. Factors such as wages paid to employees, equipment, products, services, location, and advertising all play a major role in spending costs. Startup costs can be quite expensive. Business owners seek financial assistance from the government, private foundation agencies and other external resources to aid with covering the costs. They develop a financial plan that displays, in great detail, the financial elements of the business so that they are aware of the funds that they need to begin their operations. The financial plan consists of pricing models, income statements, balance sheets, break-even analyses, and cash flow analyses that helps business owners determine if they are ready financially to open their business. The goal of this paper is to discuss the financial plan that Be All That You Can Be Learning & Recreational Center has developed that will contribute to the success of their company. The paper will include information discussing the company’s startup costs, pricing model, income statement, balance sheet, break-even analysis, and cash flow analysis. These financial...
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...information that is attached to the client’s broker. If the client were to call into the company, the initial representative would need some basic information such as the client identification, the broker’s information, account information, and possible transaction information. When looking at what the pertinent information a customer would need to know when calling or emailing the company the above listed information is what was of most importance for the clients. What was most important to determine was who needed access to what information. An example of that would be that the receptionist may receive a client call and the client needs to find out detail information about their account, then the receptionist can direct the client to the correct broker. When it comes to data input, I needed access to the clients demographics, how the client was being paid and the process in which they were being paid, broker demographics, basic account information, and stock information. The reason I needed the client demographics was to establish more than one way to access the client’s information. I wanted to be able to link the client demographics with their...
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...the Front desk.) Front desk officer: Good afternoon, Ma’am. Welcome to La Carmela de Boracay. I’m Simone. How may I help you? Nicole: We would like to see what the available rooms? Receptionist: Let me check for a while, Ma’am. Nicole: Ok, Simone. (After a few minutes) Receptionist: Our available rooms for now Ma’am are the suite room and the quad room. Nicole: What’s in your suite room? Receptionist: Suite room has 2 rooms with 1 queen size bed and 1 double size bed in each room. It also has kitchen and living room. You can also enjoy the sea side view. The bathroom has bath tub. Nicole: How much is that? Receptionist: It costs P11, 500 per night and meal is not included. Nicole: What do you think guys? Kimberly: Simone, how about the quad room? How much is that? Receptionist: The quad room costs of P8, 700 per night and the meal is not included. It has 1 queen size bed and 1 double bed. And its city view. Melody: Guys, I think the suite room is much better. Though it’s expensive, I think it’s more comfortable and beside we can enjoy the sea side view. Ashley: I agree! Kim: Me too. Ashley: How about you, Nicole? Nicole: I agree! Ashley: Ok, then! Simone, we will take the suite room. Receptionist: May I know your name, please. Ashley: My name is Ashley Cardona. Receptionist:: For how many person and for how long would stay in our hotel, Ms. Ashley?...
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...12.30 pm, so there was no other customer there associated with the lunch time and the weekdays. Besides, I smelled a good flavor of chocolate which makes my body and mind relaxed since I entered. No need to wait for a long time, the receptionist directly showed me the menu of the variety of services. But, I disappointed with the menu, because the menu did not look good and well designed, it was just a printed menu on a white paper covered with a thick cover. Fortunately, the receptionist was able to explain about the services. She offered me lot of varieties completely. They have local and imported products. Since it was my first time, I could not decide which service suited my needs well. Luckily, the receptionist asked my need and took initiative to ask me to try the sample of the product which enabled me to smell and try on the product on my skin. I felt so happy and satisfied with the sample, because directly after tested it, I could choose which the best product and service is for me. In that visit, I chose “Tropical Salt Mousse Papine” in order to satisfied my need to get the complete package of spa with the scrub for whitening in it. I just got back from my sunbathing summer vacation which sun burned my skin. Before I chose, the receptionist applied the sample product of tropical salt to my skin and rubbed it, then I saw differences of the color of my skin. Knowing the function of this service which meets my need, I chose this product directly based on my knowledge of the...
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...Although, some businesses still do not enforce it, ethics and values play an important role in everyday life as well as professional life. Professional ethics and values are key factors to career success. Ethics are rules and guidelines that companies impose on the employees; it is the code of conduct for the company. Values are the principles that we believe are most important in our lives. Different professional settings will have different ethics and values. Business ethics were established more than 2,000 years ago but weren’t often enforced until the social responsibility movement of the 1960's. Business were profiting from this country's resources so it was brought up by the public that they should accept social responsibility and do business ethically (Leadership Values and Ethics: Secrets of Leadership Success - By Susan M. Heath field). Over the years business owners have learned how to recognize the value of enforcing ethics in the work environment because they know that a professional setting without ethics is in danger of decreased productivity and survival. There is always different types of people with different personalities, and different values working at a company, in order for people to get along with each other and be productive, there is a need to set up rules and make sure everyone follow those rules otherwise there will be a lot of miss understanding and disagreement between coworkers causing productivity level to decrease (Newman, 2010). ...
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...Paulding County Public defender’s office is comprised of not only attorneys, but they have a paralegal, receptionist, assistant attorneys, and a scheduler. The Paulding County Public Defender’s Office has built a culture of not only diverse employees but a diverse clientele. Anyone with the proper jurisdiction can apply for counsel through the office located in the local courthouse. Standard attorneys are paid for their services, while the attorney’s in The Paulding County Public Defender’s Office are not paid. In typical law firms, each position has their own daily job duties. This is also the case in Public Defenders Office although, there are many daily duties shared among all employees throughout the office. The Paulding County Public Defender’s Office has not only the receptionist answering phones, greeting clients, and taking applications for representation, but any of the employees in the office will undertake these tasks if available at that given time. In order for this to take place, all of the employees in the firm must be cross trained on these various daily duties. The cross training of the employees is one of the biggest factors The Paulding County Public Defender’s Office unique culture. The different positions in The Paulding County Public Defender’s Office each play their own individual roles as well as the basic requirements throughout the office. The receptionist pulls...
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...Which means people whose jobs aren't as needed or important will disappear and be given to others. For example at an eye checkup company if the receptionist is getting paid to sit and wait for calls to come through while the doctor is in with patients checking their eyes for diseases. Then it is obvious the eye dorcot is more important and people will begin to lay off the receptionist and give that job to the eye doctor as well since it’s almost unneeded to just answer a phone all day. As well as instead they could just have machines answering the calls so you won’t even have to worry about talking to an employee, it will just be a machine. This is shown in document F when it says “Employees that earn the minimum wage tend to be young. And work in business that keeps a few cents of each sales dollar expenses. When the minimum wage goes up, these employers are forced to either pass costs on to consumers in the form of higher prices, or cut costs elsewhere-leading to less full service and more customer self-service. As a result fewer hours and jobs are available...
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...professional beauty products for men and women. The current owner and operator is Ms. America Llamas. Ms. Llamas has been a business owner for over ten years. The salon was previously owned and operated by two other joint business partners under the name Salon “Evolutions”. However after some trying years the partner parted ways and Ms. Llamas rename the company Salon “Gorgeous”. The company currently has a total of ten license stylists and two receptionists. Eight of the stylists are compensated on a commission base model. Under this model the stylist receives 55 percentage of what she brings in. The other two stylists use the booth renter model. They pay a certain amount of money each week for their space. Both receptionists are paid by the hour. After numerous conversations with the staff, each seems content for now with how they are compensated. Each employee plays a vital role in the company success. The stylists are responsible for the care and satisfaction of her clientele, as well as, the daily cleanliness of the salon. While the receptionists are responsible for client check-ins, booking appointments, appointment reminder calls, collecting payment, the daily laundry and inventory control. They basically make sure that everything in the salon is running smoothly and ensures that all concerns are met. This internship has been an incredible experience that I will never forget. For the last eight weeks, I’ve worked three days a week for an average of twelve hours. During this...
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...Scenario You work in a junior role for the Bournemouth Computer Repair and Maintenance which has been commissioned by the Ringwood Arms Hotel to provide a report on their computer system and the options available to them. Obviously, the business is coping in the current market but there is always scope for improvement. Part of the improvement can be achieved through the better management and processing of the information both at their fingertips but also external to the hotel CASE STUDY ASSIGNMENT CASE STUDY: THE RINGWOOD ARMS HOTEL Overview The Ringwood Arms is a medium-sized hotel which has 50 bedrooms. It is privately owned and located in the countryside near the town of Bournemouth in the South West of England. The Ringwood Arms has a restaurant and a bar, which are open to non-residents. There are also function and conference facilities which can be booked by individuals and companies. Publicity The hotel's main method of advertising is via the internet and in Town and Country magazine (published monthly). It also places advertisements in the local, weekly, free Advertiser newspaper. It does have an entry in www.thomsonlocal.net. It also has links from tourist board websites, magazines, etc. However, Sally Chester, the owner, is always looking for ways to attract guests to the hotel. Sally’s son, James, runs the reception area and is able to use the guest database to analyse the type of guests, using the lengths of stay, home regions...
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...Unit 1 - Setting up a Business Revision Guide Exam Details Unit Title: | Unit 1 – Setting up a Business | Type of Assessment: | Written Paper (1 hour) | Marks available | 60 marks - 40% of the GCSE | Date of the examination (and session) | Tuesday 22 May 2012 | The Syllabus Section 1 – Starting a Business | Content | | R | A | G | 1 | Enterprise: What is business? | | | | | 2 | Finding a gap in the market | | | | | 3 | Franchises | | | | | 4 | Business objectives | | | | | 5 | Business objectives: measuring success | | | | | 6 | Business objectives: stakeholders | | | | | 7 | Business plans | | | | | 8 | Business risk and uncertainty | | | | | 9 | Legal structure: sole trader and partnership | | | | | 10 | Legal structure: limited and unlimited | | | | | 11 | Locating the business | | | | | Section 2 – Marketing | Content | | R | A | G | 1 | Market research with limited budgets | | | | | 2 | Market research methods | | | | | 3 | The marketing mix | | | | | 4 | The marketing mix: product | | | | | 5 | The marketing mix: price | | | | | 6 | The marketing mix: promotion | | | | | 7 | The marketing mix: place | | | | | Section 3 – Finance | Content | | R | A | G | 1 | Finance for small businesses | | | | | 2 | Support for small businesses | | | | | 3 | Financial terms and basic financial calculations | | | |...
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...Collegiate Church of St Mary, Warwick Marketing Plan Terry Babbage 2008 1 CONTENTS Part One: Summary of main recommendations………………………………3 Part Two: Marketing St Mary’s: the current position………………………..5 The product………………………………………………………………………..5 Unique selling point…………………………………………………..………….6 Current marketing activity………………………………..………………………6 Charging policy…………………………………………………………..………7 SWOT analysis……………………………………………………………………8 Tourism sites in Warwick…………………………………………………………9 Tourism organisations…………………………………………………………….9 Local websites…………………………………………………………………….11 Part Three: Proposed actions……………………………………………..……12 Internal communications and report structure…………………………………….12 Gift Aid……………………………………………………………………………12 Church layout…………………………………………………………..…………13 Charging policy options…………………………………………………………...14 Advertising options………………………………………………………………..16 The Shop…………………………………………………..………………………17 Website…………………………………………………………………………….18 Visitor makeup…………………………………………………………………….19 Guiding and group visits…………………………………………………………..20 Appendix: Statistics……………………………………………………………,,,21 2 PART ONE : SUMMARY OF MAIN RECOMMENDATIONS This report has developed from the growing awareness that St Mary’s finance were not as healthy as they once were, and that action needed to be taken, fairly urgently, to maximise income. Terry Babbage has compiled this Plan, working closely with Jayne McHale and Clive Black. It is envisaged that they will continue to oversee its implementation...
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...Current Ethical Issues Article Search McBride Financial Services offers conventional FHA, and VA loans for home purchasing and refinancing. Their mission is to become the leading provider of low cost mortgage services by using state of the art technology. McBride Financial Services specializes in first time homebuyers as well as problem credit clients. Upon approved credit the customers will receive a credit report, mortgage, inspection, and appraisal. By using technology to minimize cost and increase efficiency, these services are offered for a fixed price of $1,500. A crucial factor in McBride Financial Services success relies on an easy to use website that can securely retain all of our clients’ personal information. The company will net profits strictly by controlling the costs of the expenses of the company. The main office with have three head brokers as well as two administrative assistants who will take care of all the administrative work from each branch. At each branch you will have between two and three brokers and one full time receptionist who will work during business hours. The administrative assistants will work on salary, the receptionists on hourly and the brokers will work on commission. The web based layout should minimize our need for employees in each location and allotting more funds to be dedicated to the technology and efficiency of the program. Companies that specialize in low cost mortgages and loans are nothing new to the market. Companies similar...
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...SECTION A: (60 MARKS) 1. State TWO (2) purposes of system analysis and design. (2marks) Answer: * Add formality * Improve communication between participants * Get the requirements right! * Reduce errors * The cost of fixing analysis and design errors as one moves from the analysis phase to the maintenance phase can increase by a factor of 100 * Generate documentation and get approval from end-user. 2. Explain THREE (3) purposes of methodology in developing an information system. (3 marks) Answer: * Help to produce better quality product documentation standards, acceptability to the user, maintainability and consistency of software * Help to ensure that user requirements are met completely * Help project manager by giving better control of the project execution and a reduction in overall debt costs * Promote communication between stakeholders * Encourage understanding of the system throughout organization through standardization of process and documentation. 3. State TWO (2) types of requirements and give ONE (1) example for each type. (4 marks) Answer: Requirement | Example | Functional | manage user info | Non-Funtional | reliability- record will be processed in 5 seconds. | 4. Construct an activity diagram for booking a room in a hotel based on the following description. When customer requests a room, the hotel employee looks for room availability, then he inserts customer’s data and verifies...
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