...Test de autoevaluare - Thomas-Kilmann Identificaţi modalitatea dv. preferată de soluţionare a conflictelor! Încercuiţi literele din dreptul afirmaţiilor adevărate! 1 A Sunt momente în care las altora responsabilitatea rezolvării problemelor B Decât să negociez aspectele asupra cărora nu suntem de acord mai bine insist asupra celor pe care le agreem. 2 A Încerc să găsesc o soluţie de compromis. B Încerc să rezolv atât problemele mele cât şi pe ale celuilalt. 3 A Sunt de obicei ferm în atingerea obiectivelor mele. B Urmăresc să respect sentimentele celorlalţi şi să păstrez relaţia. 4 A Încerc să găsesc o soluţie de compromis. B Uneori îmi sacrific propriile dorinţe în favoarea satisfacerii dorinţelor celuilalt. 5 A În mod constant solicit ajutorul celorlalţi pentru rezolvarea problemelor B Încerc să fac tot posibilul pentru a evita tensiunile inutule. 6 A Încerc să nu-mi creez neplăceri personale. B Încerc să-mi câştig poziţia. 7 A Încerc să amân rezolvarea problemei până voi avea timp să reflectez asupra ei. B Renunţ la nişte puncte pentru a obţine altele. 8 A Sunt de obicei ferm în atingerea obiectivelor mele. B Urmăresc să scot imediat la iveală toate îngrijorările şi problemele . 9 A Cred că diferenţele de opinie nu trebuie să ne preocupe. B Depun unefort destul de mare pentru a-mi găsi calea. 10 A Sunt de obicei ferm în atingerea obiectivelor mele. B Urmăresc găsirea unei soluţii...
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...|Year |2013 |Exam Sitting |DECEMBER | |Subject |E-COMMERCE | |Weightage |25% |Submission Date |29/10/2013 | Regulations Deliverables Students must submit all materials supporting their coursework listed in the deliverable section. ▪ The coursework must be done individually and must be entirely your own work. Please make sure that you are aware of the rules concerning plagiarism. If you are unclear about them, please consult your program coordinator/lecturer. ▪ The coursework should exhibit formal research skills i.e. with a table of content, proper citations, references, and appendixes. ▪ Student may include additional relevant data/information apart from the proposed guidelines in conjunction to your research. Additional marks will be awarded for such attempt. ▪ Your coursework should be not more than 2000 words. ▪ You should bind your coursework with the coursework cover as the 1st page. ▪ A CD containing the softcopy version of your coursework should be submitted as well. ▪ Students have to use APA referencing style. Task Read through the following case study...
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...Conflict Resolution Resolving Conflict Rationally and Effectively Resolve conflict effectively, with James Manktelow & Amy Carlson. In many cases, conflict in the workplace just seems to be a fact of life. We've all seen situations where different people with different goals and needs have come into conflict. And we've all seen the often-intense personal animosity that can result. The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved effectively, it can lead to personal and professional growth. In many cases, effective conflict resolution can make the difference between positive and negative outcomes. The good news is that by resolving conflict successfully, you can solve many of the problems that it has brought to the surface, as well as getting benefits that you might not at first expect: • Increased understanding: The discussion needed to resolve conflict expands people's awareness of the situation, giving them an insight into how they can achieve their own goals without undermining those of other people. • Increased group cohesion: When conflict is resolved effectively, team members can develop stronger mutual respect, and a renewed faith in their ability to work together. • Improved self-knowledge: Conflict pushes individuals to examine their goals in close detail , helping them understand the things that are most important to them, sharpening their focus, and enhancing their effectiveness. However, if conflict is...
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...1.0 introduction The Thomas Kilmann Model is simple tool that provides practice scenario of particular methodologies to managing conflict viably. The exploration upheld TKI offers a commonsense approach to launch safe and nonemotional discourse to resolve conflict. That is the reason its perfect for utilization in such a variety of diverse situations. It can additionally enhance organizational profit by helping individuals pick up knowledge into their own particular and others' conduct which thus helps them settle on better decisions about conclusions. The TKI is directed in simple to-utilize online and self-scorable configurations. Conflict is an inescapable part of human relationships. Where responsibility to mission and extended periods with negligible assets converge, not-for-profit work environments might be overflowing with conflict trades. Conflict can go out from administering varying viewpoints and clearly inconsistent concerns. Assuming that we can acknowledge it as a regular part of our zealous scene, it might be simpler to work with than in the event that we need (or wish!) conflict to never resurface. 2.0 Introduction of Thomas Kilmann Models. The Thomas-Kilmann Conflict Mode Instrument is intended to evaluate an individual conduct and behavior in certain scenarios. "Conflict Situations" are the scenarios in which the concerns of two individuals seem, by all accounts, to be incongruent. Conflict is a social culture...
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...Understanding Conflict Handling Styles In a dispute, it's often easier to describe how others respond then to how we respond. Each of us has a predominant conflict style that we use to meet our own needs. By examining conflict styles and the consequences of those behaviors, we can gain a better understanding of the impact that our personal conflict style has on other people. With a better understanding, you then can make a conscious choice on how to respond to others in a conflict situation to help reduce work conflict and stress. Behavioral scientists Kenneth Thomas and Ralph Kilmann, who developed the Thomas-Kilmann Conflict Mode Instrument, have identified five styles to responding to conflict—competition, collaboration, compromise, avoidance, and accommodation. No conflict style is inherently right or wrong, but one or more styles could be inappropriate for a given situation and the impact could result in a situation quickly spiraling out of control. 1. Competing Value of own issue/goal: High Value of relationship: Low Goal: I win, you lose People who consistently use a competitive style come across as aggressive, autocratic, confrontational, and intimidating. A competitive style is an attempt to gain power and pressure a change at the other person’s expense. A competitive style of managing conflict can be appropriate when you have to implement an unpopular decision, make a quick decision, the decision is vital in a crisis, or it is important to let others know how...
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...year old son name Thomas. She is seeking help for herself and her son. Susan is suffering from depression and Thomas is acting out in school and being rebellious. Aside the fact the she is a single mother raising her son with minimum income and the father is not a part of their life. Thomas is starting to get into trouble at school and Susan is starting to feel overwhelmed and needs guidance how to handle Thomas and her emotional state. I have put together an outline to assist Susan, with getting her and Thomas back on track. 6:00- 6:15 a.m. Wake up with a different outlook, let’s start working on you first. 6:20- 6:35 a.m. Wake up Thomas, don’t fight with him. Inform Thomas that he has to go to school today and when he gets home were going to make a new start for ourselves. 6:40- 7:00 a.m. Grab some coffee and start to journal. Journal about all of the things that’s on your mind, son, your career, ex-husband and how all of this makes you feel. 7:05- 7:35 a.m. Leave what you wrote all of those feelings on the page and start you day, shower, apply make-up and off to work you go. 9:00- 9:15 a.m. Call my office to schedule an appointment for you and Thomas 5:00- 5:30 p.m. Take a deep breath and head home. 6:00- 6:30 p.m. Ask Thomas can you talk with him, don’t demand and discuss with him that you have made an appointment for the two of you to come see me and you hope he will go with you. At this point it is not to antagonize Thomas or make him feel...
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...Flowchart Paper Assignment Sodney Theodore University of Phoenix Operations Management Abstract This paper will underline a flowchart of Bimbo Bakeries USA production process and how the business operates on a day-to-day basis. There will also be a metric chart that will show the amount of time it takes for each process to be completed within the production process. A short description of Bimbo Bakeries will also be addressed in this paper as well. Bimbo Bakeries is an International manufacturing company who specializes in producing products such as, Thomas muffins, Entenmanns cakes, and etc. They’re also one of the largest bakeries in the world, and they have bakeries in over a hundred countries. Bimbo has also purchased companies such as, Sara Lee and Hostees, they are expanding very quickly in the U.S. and around the world. Process The process that I perform on a daily basis at work is mixing, which is the second step in the process of producing muffins. Currently, in order to load the ingredients into the mixer, is manually. This concept to me takes up more time to complete, and I think there’s a faster way to complete this step. The type of process for this chart will be a multistage because it has many steps to complete within the process of production. According to the text, “A multiple stage process has multiple groups of activities that are linked through flows( Chase,Jacobs,Aquilano 2006)”. Metric Measure Performance Efficiency ...
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...Into the World Essay – DRAFT ESSAY QUESTION: Individuals venturing into new experience may encounter obstacles, but may also gain significant rewards. Do you agree with this perspective? Discuss this view with reference to your prescribed text and at least ONE other related text of your choosing. The concept of ‘Into the World’ invariably involves the transitions of individuals into new phases of life, worlds and experiences in order to attain growth, maturation and emotional development. During this transition individuals may encounter obstacles, but also gain personal rewards resulting in growth and maturity. The prescribed text, novel ‘The Story of Tom Brennan’ written by JC Burke and two related texts, film ‘The Black Balloon’ produced by Tristram Miall and ‘The Road Not Taken’ written by Robert Frost, clearly display these misadventures and the rewards achieved once overcoming them. In difficult times individuals have must leave behind their old life and the safety it once provided in order to fully accept and enjoy their new life. In the novel ‘The Story of Tom Brennan’, Tom’s family is forced to leave the comfort of their hometown Mumbilli and move to Coghill due the selfish actions of his brother Daniel. Symbolism throughout this novel highlights the suffering of Tom and his family. “My father closed the door…for the last time”, this symbolic act and the secrecy in the way the Brennan family leave Mumbilli reveals the families remorse about the situation, they...
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...Great American Innovators America has gone through great change from its foundation to present day. Many people have helped to shape the great country in which we proudly call home. Our nation has produced some of the great innovators who shaped the industrial revolution, modern day communications and the use of electric light bulb. The simplest things that we take for granted once were the greatest innovations of their time. Thomas Edison, Alexander Graham Bell and Henry Ford are three of the greatest men that have contributed directly to a many things that we use in our day to day lives and without these men we would not be the advanced society that we are today. Reaching for a light switch is something we do every day. This is possible due to the contribution of Thomas Alva Edison, the inventor of the light bulb. Edison was born on February 11, 1847, in Milan, Ohio (Frith 5). He did not attain a formal education due to the poor family in which he was raised instead he started working on the railroad at age 12(Frith 14). Although Edison did not complete school, he continued to learn and experiment. Edison set up a printing press in the baggage car on the train and sold his own newspaper to the passengers (Frith 17). He retold the news from one end of the rail line to the other end of the rail line, allowing the people to be better informed of their neighboring towns. He was also able to have a small lab to perform scientific experiments, at least until his chemicals...
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...Tax Supported Education In today’s society, we do not think twice about public education being funded by our taxes at a district, state or federal level. We take for granted expected rights such as education and the right to vote. When we stop and take a look back at history, we realize that the expectation of education was not always a birth right but one that developed due to our ancestors realizing the effect an education (or lack of an education) can have on society. The involvement of Government supported schools began after the Revolution but expanded in the 19th century. By 1870, all states had free elementary schools. Originally, the tax supported schools were limited and existed chiefly to educate the children of the poor (Kennedy, Cohen & Bailey, 2013). The founders of our nation recognized that educated, well-informed citizens are fundamental to a democratic form of government. Well-to-do, conservative Americans came to realize that uneducated children grow up and influence society with their vote. Taxation for education was an insurance premium that the wealthy paid for stability and democracy” (Kennedy, Cohen & Bailey, 2013). The United States was also different in the fact that our citizens were not from the same background. Unlike citizens in other countries, who shared the same ethnic background or culture, Americans would need to base their national identity on shared ideas such as a belief in democracy and equality and on the common experience...
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...Major Event/Epoch in American History | Time Period/Date(s) | Description and Significance of the People/Event(s) to American History | 1) Describe three different American Indian cultures prior to colonization. | 17,000B.C.–1492A.D. | One American Indian culture that existed prior to colonization was the Paleo-Indians. These were highly nomadic people who hunted mastodons, woolly mammoths, and other mammals of similar size with spears. They had nomadic tendencies, which led them to live a rather isolated way of life. This helped to avoid the spread of some extremely contagious diseases and allowed families to survive (Brands, 2012, p. 5). Another pre-colonization culture was the Plains Indians. This particular culture survived by using a combination of hunting, gathering, and farming. This development led to the establishment of villages near river valleys that assisted in the influx of population. The conditions in which the lived were optimal for multi-generation survival (Brands, 2012, p. 7). A third American Indian culture that thrived prior to colonization was the Aztecs. They were able to build enormous cities with complex governments, ruled by aggressive men. The Aztecs successfully developed their own hieroglyphic writing as well as a genuine solar calendar. Over time they conquered a great number of foes across the Valley of Mexico and participated in the practice of human sacrifice, which aligned with the maintenance of their crops. They considered human blood...
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...The Dividing Declaration The Declaration of Independence was written in 1776, to declare to the world, that the British colonies in America were declaring themselves as an independent nation. What made this document so profound, was the reference to the laws of nature and the rights that man had to life, liberty, and pursuit of happiness. In the Declaration of Independence written by Thomas Jefferson, the author composes a document that changed the history of humanity by including rhetorical devices, such as, imagery, anaphoras, and capitilization. In Jefferson's document, he uses imagery as one of his rhetorical devices for an effective understanding of what he was experiencing or going through. This rhetorical device gives a clear picture of how the way things worked when he was in Great Britain and how it became completely necessary to dissolve the political bands between Britain and the United States. “He has refused Assent to Laws, the most wholesome and necessary for the public good” (Jefferson 263). This develops an image of the King sitting on his thrown while people are not even given the necessary needs for living. By stating that sentence as a visual concept, it has caused readers to think about how harsh the people were treated by the king. Throughout the passage there are many statements that create a vivid idea of what Jefferson tries to get across in his passage. Another device used throughout Jefferson's passage are anaphoras, which assist into re-emphasizing...
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...Do you agree with the view that Henry VIIIs foreign policy in the years 1514-25 failed because he lacked the resources to fulfill his aims? The failure of foreign policy in the years 1514-1525 can be attributed to many factors. Undoubtedly, the lack of resources was one of the main factors that contributed to the failure of Henry's foreign policy. However there are other factors that contributed to Henry being unable to fulfil his aims. Sources 4 and 6, both support the fact that the foreign policy did fail because of the lack of resources to fulfill the King’s aims. However all sources also suggest other possibilities to Henry's failed foreign policy. As soon as Henry took the throne in 1509, it was obvious that he was a king that wanted to fight a war, perhaps to show off his power. However, wars generally led to very expensive costs to the country. Henry's father, Henry VII, left the country in quite a stable state economically, but Henry devoted most of England's money into his campaigns to take over France. To some extent source 4 supports the idea that the foreign policy did fail due to the lack of resources, because it states that “the young warrior family accepted the fact that royal finances could not support a repetition of the campaign of 1513”. This quote implies that lack of resources seems to be the dominant reason for stopping Henry from invading France and therefore source 4 supports the statement to some extent. In the years 1514-25, it's clear that Henry...
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...1 The process of defining relationships among data to create useful information requires ______ knowledge 2 _____ are people who create, use, and disseminate knowledge and are usually professionals in science, engineering, business, and other areas. Knowledge workers 3 Data that can be used for a variety of purposes is said to be ______. Flexible 4 In information systems, _____ is used to make changes to input or processing activities. Feedback 5 ____ consists of computer programs that govern the operation of the computer. Software 6 An _____ is a network based on Web technologies that allows only selected outsiders, such as business partners and customers, to access authorized resources of a company’s intranet. Extranet 7 ____ is (are) considered to be the most important element in a computer-based information system. People 8 ___ involves using information systems and the Internet to acquire parts and supplies. e-procurement 9 A set of integrated programs that manages vital business operations for an entire multisite, global organization. enterprise resource planning system 10 A(n) _____ is an organized collection of people, procedures, software, databases, and devices that support problem-specific decision making. DSS 11 The ______ is an organized collection of people, procedures, software, databases, and devices to create, store, share, and use the organization’s knowledge and experience. knowledge management system 12 _____ is a branch of...
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...Rick Scott. 42. Speaker of the House of Representative 43. William Rehnquist (or whoever is next) 44. Connecticut, New Hampshire, New York, New Jersey, Massachusetts, Pennsylvania, Delaware, Virginia, North Carolina, South Carolina, Georgia, Rhode Island, and Maryland. 45. Patrick Henry 46. Germany, Italy, and Japan 47. Alaska and Hawaii 48. 2 49. A civil rights leader 50. The mayor or Commission Chairman. 51. Must be a natural born citizen of the United States; must be at least 35 years old by the time he/she will serve; must have lived in the United States for at least 14 years. 52. Two (2) from each state 53. Appointed by the President 54. Nine (9) 55. For religious freedom 56. Governor 57. Mayor 58. Thanksgiving 59. Thomas Jefferson 60. July 4, 1776 61. That all men are created equal 62. The Star-Spangled Banner 63. Francis Scott Key 64. The Bill of Rights 65. Eighteen (18) 66. The President 67. The Supreme Court 68. Abraham Lincoln 69. Freed many slaves 70....
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