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Threat of Substitutes

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Capital City Toyota
Where affordability meets Luxury
1456 Pine Lake Rd Lincoln, NE 68507 402-467-5103
Confidential Memorandum
DATE: Nov 11, 2013
TO: Akio Toyoda,

FROM: Yanming Sheng SUBJECT: Group 2 Work Plan--Background
I am working on background, which has two parts. I am starting with the history of the recall and ending with the results of the recall on sales and company image.

In November 2009. The Toyota Company admitted to the defective accelerator pedal in some vehicles. Therefore, Toyota decided to recall the affected vehicles. Even if Toyota recalled the defective vehicles and did some compensation to customers, people had the doubt for safety of Toyota vehicles.

Lexus is recalling approximately 3,800 late 2009 and certain 2010 model year Lexus LS 460 and LS 600h L vehicles in the U.S. to address an issue with the Variable Gear Ratio Steering (VGRS) system. (toyota, 2010)

The first recall, on November 2, 2009, was to correct a possible incursion of an incorrect or out-of-place front driver's side floor mat into the foot pedal well, which can cause pedal entrapment. The second recall, on January 21, 2010, was begun after some crashes were shown not to have been caused by floor mat incursion. This latter defect was identified as a possible mechanical sticking of the accelerator pedal causing unintended acceleration, referred to as Sticking Accelerator Pedal by Toyota. (wikipedia, 2010)

The recalls happened see like never end, however, the Toyota company work really hard to solve all kind of problem. Even the solution may really easy as NHTSA suggest people take off their floor mat, or take notice of how floor mat placed. Although the Toyota Company recalls involve the largest number of car, but I think currently the company still did not lose their customer from the recalls. (Stephen, 2010)

Reference:
Works Cited
Stephen. (2010). Toyota Rcall. Retrieved from olearyanalytics: http://olearyanalytics.com/341/toyota-recall-the-best-built-cars-in-the-world/ toyota. (2010). 2009-2010 Lexus LS 460 and LS 600h L Voluntary Recall. Retrieved from pressroomToyota: http://pressroom.toyota.com/section_display.cfm?section_id=576 wikipedia. (2010). 2009–11 Toyota vehicle recalls. Retrieved from wikipedia: http://en.wikipedia.org/wiki/2009%E2%80%9311_Toyota_vehicle_recalls

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