1/ employees must complete two training courses per year after their second year
A: Hello, how are you today?

B: I’m fine, thank you. And you?

A: I’m fine, thanks. You know. Our company is organizing some courses for the employees who work more than two years.

B: Oh, sorry. I’m not quite sure I understand.

A: It means that employees must complete two training courses per year after their second year.

B: Really? That will make some disadvantages. Because It takes lots of time for the employees to join in training courses so they will busier. Moreover, some departments can be off because the staffs take part in training courses.

A: I see what you mean but the pros definitely outweigh the cons. Employees can improve knowledge and experience. Additionally, the company can check employees’ability if they could still work well. The courses can help them to work more effectively.

B: You are right. But, in my opinion, some courses are not really necessary for employees’task.

A: I think we need to propose some changes in training courses. Oh, sorry. I think I need to go back to my work. See you later. Bye.

B: Bye bye.

2/ problems with a current project

A: Hello, how are you today?

B: I’m fine, thank you. And you?

A: I’m quite stressful because I have some problems with a current project.

B: Could you clarify exactly what the problems were?

A: We don’t have enough staffs and there is not much time.

B: Could I ask you to spell out some details? Which tasks that you don’t have enough staff and when is the deadline?

A: There are not enough IT staffs, deadline is next week.

B: Oh, don’t worry. If you want I think you can use IT staffs in my department.

A: Really, that’s great. If the project was finished that would be the most successful task of my work.

B: That’s wonderful. However, how many IT staffs do you need?

A: Ok. Can we meet and dicuss more detailed about this problem in the weekend?

B: I think 7 o’clock in the company is ok.

A: Ok. See you soon. Bye bye.

3/

A: Hello, how are you today?

B: I’m fine, thank you. And you?

A: I’m fine, thanks. You know. Our company have some courses about gestures, eye contact, and body language. Do you think these courses are important?

B: Yes, of course. Because gestures, eye contact, and body language show your emotion, your feeling.

A: Could I ask you to spell out some details?

B: Ok. For example, in Vietnam, you nod your head when you agree with someone, or you clap your hand when you want to encourage somebody. Because of that, you can show your ability to contact or attract other people.

A: Oh. Gestures, eye contact, and body language can make me feel confident when I face to face with other people. Because I can know whose feeling I am talking to although they do not talk to me about that feeling.

B: I can’t agree with you more. Oh, sorry. I need go back to my work. See you later. Bye

4/

A: Hello, how are you today?

B: I’m fine, thank you. And you?

A: I’m fine, thanks. You know. Our employees are in bad morale. I think we need to improve their satisfaction.

B: I agree with you. In my opinion, expanding the workspace and supplying more morden equipments, such as: printer, scanner, computer…are the good way to create a convenient environment for employees.

A: That’s a good idea. Additionally, we should give some health care programs to employees whereby we can be sure that they are healthy enough to work. Beside of that, we can give them some holidays so they can relax.

B: Great! We should perform these plans soon.

A: Ok. I will organize a meeting to dicuss more detailed these ideas. Oh, sorry. I need to go back to my work. See you later. Bye

5/ A: Hello. How are you today?

B: I’m fine, thank you. And you?

A: I’m fine, thanks

B: The purpose of today’s meeting is develop a clear strategy to move the business forward. At the moment our system are old and we don’t have a clear overview of our customer’s transactions.

A: I have a number of option. We need to look at the bigger picture. I think the physical resources is the most important. Because when we have high technology system, we will create more product, increase profit and meeting the needs of customers.

B: The secondly, I think it’s a human resources. If our company have some well- qualified worker, they will help the company develop and create customer confidence. They have idea and creativity contribute to the strategy development of the company.

A: I don’t think so. In my opinion, this is the financial resources because when our company have a lot of money , our company can investment in other areas and we can funding strategy . And we’re in a great condition, I think we’re in a really strong position to find well- qualified staff. So I think the human resources in the third rank.

B: Well, we should also look at this investment in term of our intangible. Our company should have a good relationship with other company because we can find long- term partners and potential customers.

A: Oh, that’s a great idea. See you later. Bye

B: Bye.

6/ A: Welcome to you this meeting today. The purpose of today’s meeting is develop a clear strategy to move the business forward.

B: Well, I have a number of options. I think we need to look at the bigger picture. We should change product and service to meeting the needs of customer.

A: Did you want to talk about change product and service?

B: Yes, because nowaday we have competitive markets, therefore we need to attract customers by improving the quality of product and care customer better.

A: That’s a good idea. And I think our company will move to the center because the staff in our company very young, they like the noisy place. They very self assure, up and coming.

B: Obviously, this is an ideal place to motivate their work. Furthermore, we can find long- term partners and potential customers.

A: I’ll consider again and tell you the last suggestion . Good bye.

B: Bye.

7/ A: Hello, how are you today?

B: I’m fine, thank you. And you?

A: I’m fine, thanks.

B: In social business days, the secret to quick success is good leadership skills. However, you need to learn and good skill. Do you think you can learn good leadership skills?

A: I think this is a heritable because the people who have investment leadership, they often more successful.

B: This is only a part because if you are not a situation in practice, you will difficulty in solving the situation.

A: But the business their talent is born because they have creation, self- confident and strong personality. It exists in every person such an instinct.

B: Very few people have this natural talent. You had to learn leadership skill through practical experience.I think with the understanding of the self along and leadership skills can you learn, you apply in practice and wider development.

A: I agree with you. I had to go now. See you later. Bye

B: Bye.

9/ A: Good morning, how are you ?

B: I’m fine, thank you. And you?

A: I’m fine, thanks.

B: As you know, our company is in very difficult situation. It’s need to change immediately to improve working condition satisfaction.

A: I think our company should be moved to the center because when our company move to the center, we can find long- term partners and potential customers.

B: Oh, I see, so you’re thinking our company need to move to the center am I right? But when our company move to the center, location rental costs will increase.

A: Exactly. However when we have competitive markets, it require our product better, attack good partner and the profit will increase. We will be resolved cost problem.

B: Do you think the new place too noisy?

A: The our’s staff is very young and self assure . So I think this is a chance to motivation their work better. That’ s not a reason to delay our company move to the center.

B: This is a great idea. I’ll consider again and tell you the last suggestion . Good bye.

A: Bye.