...SIGMA AND DABBAWALLAH Delivering The Goods : Forbes rates the lunch-box carriers of Mumbai on a par with Motorola FOOD EXPRESS: The dabbawallahs ferry 1.5 lakh lunches daily with the help of simple codes. It was an unusual story by Forbes Global, A marked departure from its sought-after macro-economic reviews and corporate analyses. The US-based business magazine recently zeroed in on Mumbai's dabbawallah.The lunch> logisticians who deliver 1.5 lakh lunch boxes to hungry office goers every day have in the past found mention in the Indian press, but the Forbes story was the first time an international organization had analyzed them scientifically and rated them as if they comprised a corporate body. And the conclusions were more than flattering. The dabbawallahs scored a 6 Sigma performance rating, a term used in quality assurance if the percentage of correctness is 99.999999 or more. In simple words, this means one error in six million transactions,a benchmark reserved for blue-chip companies like Motorola. For the humble dabbawallah, it was a treasured feather in his Gandhi cap. But the ground realities for him will not change. His story begins every sultry Mumbai morning at 9 a.m. sharp. The doorbell rings at the Bhalekar residence in Dahisar, a far-flung suburb, in a ritual that is being played out simultaneously in thousands of Mumbai homes. Vrinda Bhalekar hands over an aluminum container with piping hot lunch for her husband to a middle-aged man wearing the...
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...Mumbai Ashok Kumar, Stephen T. Margulis, and Jaideep Motwani The dabbawalas of Mumbai carry hot lunches from the homes of employees (customers) to their places of employment. The aluminium containers or ‘tiffins’ serve the dual purpose of keeping the food warm and preventing it from splashing out during the tiffin carrier’s rushed and jostling journey. A typical tiffin carrier carries about 40 of these dabbas on a long, unwieldy tray on his head as he moves speedily through busy streets and cramped trains. The tray and tiffins have a combined weight of more than 60 kg. For distances over 4 km, the carriers often use bicycles; when carrying more than 40 tiffins, the carriers use handcarts. Each dabbawala is employed by one of the city’s 800 contractors (mukaddams). The contractors and tiffin carriers both belong to the Mumbai Tiffinbox Carriers Association. It was registered as a trust in 1967, but was an informal guild for some 50 years before this. There are two primary reasons why the tiffin carrier operations started and succeeded in Mumbai. First, the Indian value system places great emphasis on home-cooked meals, served hot. The problem for roughly eight out of ten white-collar workers in Mumbai is that they do not have time to go home for lunch. The tiffin carrier brings the security of an inexpensive, clean, tasty, and often still warm, home-cooked meal. Restaurant meals cost five to fifteen times more than homecooked food and there is also the chance...
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...through the Internet. They know no English but have managerial wisdom that is much sought after. They are management gurus with a difference. They work with their heads and speak from their hearts. They do not speak English; many of them are illiterate and wear white kurtas and Gandhi topis. Forbes Global has saluted their efficiency. Several television channels in India and abroad, including the BBC, have done documentaries on the amazing ways of these 5,000-odd work-force. They are a close-knit cooperative where they share work, income and even life's joys and sorrows. Meet the Mumbai dabbawallas. The dabbawallas of Mumbai have a more-than-100-year-old tradition that Mumbaiites now cannot live without. They deliver over two lakh tiffin boxes to offices, business establishments and industrial units daily, with impressive precision. A Six Sigma quality certification endorsed by the Forbes magazine, a fan club that includes Prince Charles and Richard Branson can be listed as some of the milestones in the successful journey of the ‘dabbawallas’; Note: The Six Sigma quality certification was established by the International Quality Federation in 1986, to judge the quality standards of an organisation. According to an article published in Forbes magazine in 1998, one mistake for every eight million deliveries constitutes Six...
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...are designed with extra iron to be able to take a lot of weight. He moves through the Mumbai traffic to his assigned area and move up and down the multi-storied buildings to collect the tiffin boxes from homes. Many old buildings don’t have elevators. But that’s not an excuse! Just imagine running up and down a building a couple of times. Now multiply it by…10! May be 20, depending on the area! By the time he collects all these tiffins, it’s already about 10.30 On an average a destination is about 40 Km away! He carries about 30-40 tiffins on his bicycle, fighting the bad roads, mud, traffic and now even Mumbai monsoons. No excuses! But thankfully he is not alone. He reaches the nearest railway station where Dabbawalas from different areas gather. The tiffins are sorted as per their destination according to Dabbawala coding system. By now, most of his tiffins are handed over to other Dabbawala teams going to different parts of the town. Our Dabbawala joins one of those teams. So he is also carrying tiffin boxes which doesn’t belong to him. This teamwork and trust is what makes a common Dabbawala do extraordinary things. He and his teammates pick up tiffin boxes for their assigned destination and transfer them in head crates. Want to do some calculation? There are about 60 tiffin boxes in one head crate. You keep gussing about the weight. The Dabbawala don’t have the time to pause. They carry it on the heads and run towards the railway platforms. The Mumbai platforms...
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...Mumbai’s Dabbawalahs Mumbai’s Dabbawalahs Kiran Kumar Kolluru Rajeev Gowrishetty Venkat Ramana Ammu Ayomidaey Tolu Kiran Kumar Kolluru Rajeev Gowrishetty Venkat Ramana Ammu Ayomidaey Tolu Table of Contents Page Numbers Executive Summary | 4 | Issues and Identification | 5 | Environmental root cause analysis | 6 | Alternatives | 6 | Recommendations | 7 | Implementations | 8 | Monitor and Control | 8 | Conclusion | 9 | References | 10 | Exhibits | 1112 | Executive Summary My decision is to provide the Appropriate Information and research on the Mumbai Dabbawala or tiffin bearer operation has been chosen as a best practice, as it is broadly perceived as an Exceptional case of six sigma execution in the Indian connection. This is a meal delivery system in the extensive mega polis of Mumbai, where many workers and employees prefer home-cooked meals for lunch. This is currently a highly efficient and low cost delivery solution, which has astounded logistics professionals all over the world. The main objective of the report is to analyses the business model of the Mumbai Dabbawala best practice and to evaluate the potential transferability of the best practices to urban logistics processes in other cities across the world. Before focusing on the Mumbai Dabbawala case study, basic information of India and the city of Mumbai is presented...
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...Saturday March 12, 2011 Growing demand for tiffin carriers Brisk sales since Jan 1 anti-plastic ruling TIFFIN carriers are selling like hot cakes due to the Penang Government’s No Free Plastic Bags policy. Sellers have been enjoying brisk business since Jan 1 when the state government implemented the policy on a daily basis. Tan Saw Bee, who has been selling tiffin carriers for the last 20 years in Sungai Dua and the Chowrasta Market, said she could sell up to 25 tiffin carriers when business was good. “Of course, there are times when I only have two people purchasing them in a day. Still, the number of people buying them has been increasing,” she said. Tan, 55, said the single-tiered stainless steel lunch box, that could also maintain the heat of food kept inside, was gaining popularity. “It is one of the most sellable items among my tiffin carriers. Customers find it convenient especially for takeaways that come with soup. “They can also eat from the lunch box without having to pour them into any bowl,” she said, adding that these lunch boxes were sold from RM15 to RM17 each. Another seller Ch’ng Ah Sim, 34, said more people were going back to the olden days when people carried tiffin carriers for takeaways. “The sales of tiffin carriers have significantly improved, particularly those that can maintain the heat of the food,” she said. Apart from the lunch box, Ch’ng said customers also purchased those in two tiers, three tiers and four...
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...Mumbai* Ashok Kumar, Stephen T. Margulis, and jaideep Motwani The dabbawalas of Mumbai carry hot lunches from the homes of employees (customers) to their places of employment. The aluminium containers or 'tiffins' serve the dual purpose of keeping the food warm and preventing it from splashing out during the tiffin carrier's rushed and jostling journey. A typical tiffin carrier carries about 40 of these dabbas on a long, unwieldy tray on his head as he moves speedily through busy streets and cramped trains. The tray and tiffins have a combined weight of more than 60 kg. For distances over 4 km, the carriers often use bicycles; when carrying more than 40 tiffins, the carriers use handcarts. Each dabbawala is employed by one of the city's 800 contractors (mukaddams). The contractors and tiffin carriers both belong to the Mumbai Tiffinbox Carriers Association, It was registered as a trust in 1967, but was an informal guild for some 50 years before this. There are two primary reasons why the tiffin carrier operations started and succeeded in Mumbai. First, the Indian value system places great emphasis on home-cooked meals, served hot. The problem for roughly eight out of ten white-collar workers in Mumbai is that they do not have time to go home for lunch. The tiffin carrier brings the security of an inexpensive, clean, tasty, and often still warm, home-cooked meal. Restaurant meals cost five to fifteen times more than home-cooked food and there is also the chance of falling...
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...Dabawalas” are doing 4,00,000 transactions everyday without the help of any technology or educated manpower and are still able to deliver the tiffins on time and without any errors. Methodology To conduct the investigation study I mainly concentrated on secondary research by reading the various studies that have already been conducted by students from other management institudes. To gain more information I also watched a few lectures by Professor Pramod Agarwal (PHD on Supply chain management) and other documentaries such as “….” By BBC. Declaration I declare that this report is the result of my own individual efforts and that it conforms to university, departmental and course regulations regarding cheating and plagiarism. No material contained within report has been used in any other submission, by the author, for an academic award. Acknowledgement I would like to thank Chef Shankar Jha for helping me frame the research question for my report and would also like to thank him for his support and assistance in making this report. Introduction “Mumbai Dabbawallah” the word generally used to describe the services of Nutan Mumabai Tiffin Box Suppliers Trust (MNTBST). The word ‘Dabba’ in Hindi meaning a box usually a tiffin and ‘walla’ in Hindi is the doer, therefore Dabbawalla in general means ‘a person who carries a box’. The...
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...Make sure everyone within your chain understands what he or she needs to do, where they need to be and what needs to happen for the chain to be successful. * Simple and Honorable . One of the key lessons any organization can learn from the dabbawalas is the simplicity with which this system works. The dabbawalas are intimately aware of what their customers value (food delivered on time, every day). And, just as importantly, they don’t try to do anything other than that. They don’t overcomplicate things. They don’t add extraneous value. They simply understand what their customers want, and they focus 100 percent of their time and energy on meeting that need. Q2) Do you agree with Raghunath Medge the president of the Nutan Mumbai Tiffin Box Suppliers Charity Trust ,assessment of the future of the dabbawala ? Ans. Yes, The for the same is 1) In Mumbai, it is now not uncommon...
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...organization faces in a rapidly changing environment. An outside consultant proposes the introduction of new technologies and management systems, while the leading logistics companies (e.g., FedEx) come to Mumbai to learn about the Dabbawala system. Background Summary Business Description A dabbawala is a person in India, most commonly found in the city of Mumbai, whose job is to carry and deliver freshly in lunch boxes to office workers. History and IPO date This service originated in 1880. In 1890, Mahadeo Havaji Bachche and Ananth Mandra Reddy started a lunch delivery service with about 100 men. In 1930, he informally attempted to unionize the dabbawallas. Later a charitable trust was registered in 1956 under the name of Nutan Mumbai Tiffin Box Suppliers Trust. Founder and Organization NMTBSA was headed by a President Raghunath Medge, who is still in this position. He was assisted by a general secretary, a treasurer and a director. Apart from that two committees oversee the functioning of dabbawala system: -The Operational Committee established in 1890 and headed by Sopan Mare -The Charitable Trust set up in 1954 and headed by Raghunath Medge Business Model and Delivery Process The business model is simple: Dabbawalas collect freshly cooked meals in boxes from the homes of Mumbai residents and deliver them to the workplace for a (very) modest monthly fee. The delivery process: 5,000 Dabbawalas deliver 200,000 boxes per day using...
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...Assignment MIS This project involves packaging nails so that you make the most profit possible (this is a profit maximizing problem). Say you have six types of nails and can make as many as you need of each. These nails are in 4-inch, 3.5-inch, 3-inch, 2.5-inch, 2-inch, and 1.5-inch nails. The cost of making each type of nail depends on how big a nail it is. Those cost and selling prices are listed in the table below along with the weights. The nails will be sold in boxes of up to 30 nails. There must be no more than 10, but no less than 5, of each of three types of nails in each box. The nails in each box should weigh no more than 20 ounces. You're looking for the combination with the highest profit using a trial-and-error method. A spreadsheet would be helpful for completing this project. You'll most likely find that you identify some promising paths to follow right away and will concentrate on those to reach the best one. |Nail |Weight |Cost |Selling price | |4 inch |1 oz |4 cents |8 cents | |3.5 Inch |0.85 oz |3,5 cents |7 cents | |3 inch |0.7 oz |3 cents |6 cents | |2.5 inch |0.5 oz |2.5 cents |4 cents | |2 inch |0.25 oz |2 cents |3 cents | |1.5 inch |0.1 oz ...
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...these codes: - Allgod=god mode for you and your team Allammo=Infinite ammo easy=Easy difficulty ewww=Kill all enemies Submitted By: Karo Bonas Helicopter Crash Entry Location: In boarder crossing get past the first complex and carry on down the road it should say that there is a helicopter on its way get to a safe place and when its out of range follow it it should start to descend and it will hit the ground and bounce into landing position trust me its funny Submitted By: craig Re-Supply Hint Entry Location: In the 8th level (Re-supply), When u get out of the truck, just run straight without stopping. U will see some big green containers placed near the wall. Get on top of one of it with the help of the wooden box kept in between. When u r on top, try to jump above the wall with ur mouse pointer a little up. Try it a few times and u will be able to jump above the wall and get outside. Ur first objective will be complete without going in the building and not even killing anyone. Submitted By: DaViD jOnEs -...
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...5/15/13 shipping container home Select Language Pow ered by Translate s h i p p i n g Hom e Freew are Cyber Education Energy/Minerals Processes/Structures Fossils/Tim e/Space Flooding Expeditions Aboriginal Links Brow se to Bach c o n t a i n e r h o m e building a shipping container home go to step by step constuction Remote accomodation is always a challenge in difficult terrain. What follows is an example of using two conventional shipping containers to create 90 square meters of living space in dense rainforest adjoining World Heritage Rainforest. The facility, on a nature refuge is used for rainforest research. The terrain is extremely difficult and accessed via a narrow track made by woodcutters in 1928. The techniques are simple and require only very basic skills. They produce a dry, durable ,vermin proof, comfortable, removable facility with a low ecological impact. See also the excellent container home site: KTainer (external link) http://www.geeksville.com/~kathy/ktainer.html (Earth Science Australia thanks the following sponsors for their support) For the best deals on shipping containers visit www.containers.com.au New and used shipping containers for sale visit www.portcontainerservices.com.au High quality water tanks visit www.bushrangerwatertanks.com.au Click on any image for larger image. Step by Step Construction earthsci.org/education/fieldsk/container/container.html 1/11 5/15/13 shipping container home We cleared...
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...Data Gathering Procedure The data for this research were collected using a survey questionnaire. The survey was created using suitable questions modified from related research and individual questions formed by the researcher. The survey was comprised of 20 to 25 questions, which were related to the participant’s perception regarding for the reject products of corrugated box in well pack. In the questionnaire, Likert scale was used to determine if the respondent agreed or disagreed in a statement. After the professor validated the questionnaire, these were distributed to the 4th year Industrial Engineering students of Quezon City Polytechnic University . The researchers assured confidentiality of their survey sheets since the identities are not important. The researchers also understood that people’s consciousness may also affect their honesty and effectiveness in answering the survey, and so, the researchers gave people the option of being anonymous. Participants were given time to respond and then the researchers collected the surveys the next day. There were no incentives offered for participating in the research. Next, the researchers planned the questions that they would be asking to the interview. The researchers interviewed certain number of workers in the company regarding to the reject products. Statistical Treatment of Data In getting the sample size, the group used the Solving formula which is, n= , N stands for the whole population of the workers who where work...
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...In this beautiful world, many forces that can’t be identified by our naked eye surround us like anything...and some people do not even realize their existence. Forces like magnetism, electricity, gravity etc. have been a constituent of earth science. The spinning of the earth and things like gravity force etc. is due to the earth’s magnetism property. Here we are introducing a simple DIY science project for students or hobbyist – Maglev Train. Magnetic suspension, Maglev and Magnetic levitation are an approach by which a thing or any object is hanging without any support apart from the magnetic fields. This magnetic levitation approach is utilized for designing this simple maglev train. Actually the original maglev trains are very complex in design, but here we try to design a simple maglev train, which uses some permanent magnets, cardboard or wooden boards etc. Working Principle of Maglev Trains: The basic principle behind the magnetic levitation is to use the magnetism property to levitate any objects. Magnetism is a part of our elementary science, and the principle is that “the like/same poles repel each other but the unlike/opposite poles attract each other”. Actually our Maglev Train works on this principle of magnetism. The train floats on the guide rail due to this principle of magnetism that the magnetic forces. Materials Required for Maglev Trains: The materials required for the construction of Maglev Train model are listed below. * Wooden block : 5" x...
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