...Service Company Analysis - Time Warner Cable Table of Contents Background Page 3 Nature of Services Provided Page 4 Service Culture Page 4 Competition and Strategy Pages 4 and 5 Service Blueprint Pages 5 and 6 Social Media Page 7 Level Capacity Pages 7 and 8 Sustainability Strategy Page 8 SWOT Pages 9 and 10 Recommendations Pages 10 and 11 Bibliography Page 12 Background The beginning of Time Warner Cable (TWC) can be traced back to 1968 when American Television and Communications (ATC) was founded. Later, between 1973 and 1978, Time Inc. acquired 100% of ATC and Warner Communications formed Warner Cable. In 1989, the merger of Time Inc. and Warner Cable was announced, later becoming what we know today as Time Warner Cable. As noted on the company’s website 1, Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting more than 15 million customers to entertainment, information and each other. They currently operate in 29 states and have over 51,000 employees. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and managed and outsourced information technology solutions and cloud services. Time Warner Cable Media, the advertising arm of Time Warner Cable, offers national, regional and...
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...Time Warner Cable 200 8 A N N U A L R E PO R T Time Warner Cable is the second-largest cable operator in the U.S. and a major provider of communications and entertainment services to homes and businesses. Our technologically advanced, well-clustered operations serve about 14.6 million customers in 28 states, with our largest operations located primarily in five geographic areas: New York State (including New York City), Texas, Ohio, the Carolinas and Southern California (including Los Angeles). Time Warner Cable is built on a foundation of technological innovation and commitment to the communities we call home. VIDEO • Time Warner Cable offers packages of ff cable channels to fit a wide variety of budgets. With Digital Cable, customers have access to more than 200 channels, On Demand, parental controls and optional DVR service. • Time Warner Cable’s Digital Cable is the “Home of Free HD.” Our highdefinition service delivers the best fi HD channels and HD On Demand. • On Demand gives customers thousands of viewing choices instantly, with new movies, shows and sporting events added every day—many in HD. • Start Over® is an Enhanced TV feature that lets viewers restart a program already in progress, at the push of a button, even if they haven’t programmed their DVR. HIGH-SPEED DATA • Road Runner High-Speed Online delivers a blazing-fast Internet connection with speeds up to three times faster than standard DSL packages. • Security Suite comes with every subscription and delivers...
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...justified as countering the effects of a history of discrimination.”-Tori Sims. In the reading “Affirmative Action: The Price of Preference”, the writer talks about how being a black male affected him. It not only caused him a great difficulty of getting into college, but his children as well. Society negatively affects people so much they just want to escape from it all. The human mind is very much affected by other minds. We tend to think what others think; and create along the lines others have created. Individuality is to break out of this mode; to think differently and manifest what has not existed before. In fact, individuality is to think and create something out of nothing, which may be the process of creation itself. Within time, society is causing people to become more and more like each other. The way they dress, the music people listen to, even the people we look up to. Most children are all brought up the same way. At a young age, your taught how to speak correctly, proper manners, religion, how to behave and obey others and their parents and school knowledge. Once you get older, every kid want the coolest and most popular things out there. Something that is also seen throughout...
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...Time Warner/Viacom Jose A. Cruz BUSA 202 Principles of Marketing Eric Rios March 1, 2012 In December 31, 28 Viacom, owners of the Nickelodeon television announce they were taking off the air 19 channels that Viacom owns including two of viewers favorite program as Dora the Explorer and Sponge Bob SquarePans. For this Warner began to receive many calls from spectators complaining and threatened that they will switch cable companies’ providers. Time Warner is the second largest cable provider in the United State with approximately 13.3 million subscribers. Viacom is one of the largest providers of cable TV channel programming. The channel arrangement between Viacom and Time Warner is one of dual distribution in that they both offer the same product to consumers. Viacom owns the channels that people were viewing and Time Warner was supplying the consumers with those channels on another cable provider. The intermediaries are the stations that they offer the service and the people doing the negotiations to keep the channels at Time Warner and get Viacom a little more money. The channel conflict is that of a vertical conflict, since Time Warner is below Viacom in this and Viacom has sway over what happens to them. However in this case, Time Warner was able to regain the upper hand by reaching out to its consumers, hoping they made up for what the company itself could not threaten. Therefore, Viacom wanted more money to supply the channels that had millions of viewers, and...
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...of stakeholders is perceived as being socially responsible. Time Warner Inc.’s ethical policy is quite elaborate. Firstly, the company has a code of ethics that is meant to guide the conduct of workers. Secondly, the firm has ethical standards meant to guide directors’ conduct. As well, the company has a code of ethics that guides the way internal stakeholders undertake transactions (Time Warner Inc, 2014). Similarly, Mattel has an elaborate ethical policy that defines ethical responsibilities of all internal stakeholders (Mattel, 2011). However, the ethical policies of General Electric and Merck are not comprehensive. The two organizations have brief codes of conduct that do not offer direct definitions of ethical responsibilities of the internal stakeholders (General Electric, 2015; Merck, 2015). A sales representative working for Time Warner Inc or Mattel is likely to behave in the same way since his or her ethical conduct is guided by the firms’ comprehensive and effective ethical policies. However, a sales representative working for Time Warner Inc or Mattel is likely to behave differently from a sales representative working for General Electric or Merck. This is due to the fact that there are no comprehensive and effective ethical policies to guide workers for General Electric and Merck. Although the ethical policies for Time Warner Inc and Mattel effective, the ethical policy for Time Warner Inc is more admirable since it is more comprehensive than the...
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...of stakeholders is perceived as being socially responsible. Time Warner Inc.’s ethical policy is quite elaborate. Firstly, the company has a code of ethics that is meant to guide the conduct of workers. Secondly, the firm has ethical standards meant to guide directors’ conduct. As well, the company has a code of ethics that guides the way internal stakeholders undertake transactions (Time Warner Inc, 2014). Similarly, Mattel has an elaborate ethical policy that defines ethical responsibilities of all internal stakeholders (Mattel, 2011). However, the ethical policies of General Electric and Merck are not comprehensive. The two organizations have brief codes of conduct that do not offer direct definitions of ethical responsibilities of the internal stakeholders (General Electric, 2015; Merck, 2015). A sales representative working for Time Warner Inc or Mattel is likely to behave in the same way since his or her ethical conduct is guided by the firms’ comprehensive and effective ethical policies. However, a sales representative working for Time Warner Inc or Mattel is likely to behave differently from a sales representative working for General Electric or Merck. This is due to the fact that there are no comprehensive and effective ethical policies to guide workers for General Electric and Merck. Although the ethical policies for Time Warner Inc and Mattel effective, the ethical policy for Time Warner Inc is more admirable since it is more comprehensive than the...
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...CPET 575 Management of Technology Technological Innovation Case I-1 Elio Engineering, Inc Lecture Note & Summary by Professor Paul I-Hai Lin Pages 13-31 of Text Book: Robert A. Burgelman, Clayton M. Christensen, and Steven C. Wheelwright, Strategic Management of Technology and Innovation, 5th edition, McGrawHill, 2009. Case I-1 Elio Engineering Inc. 1 Outline Origin of Elio Engineering Seat Mechanism Technologies Industry and Regulatory Environment Technological Barriers and Risks Capabilities Requirements for Players in Automotive Seats and Comparative Company Profiles Decision Time Case I-1 Elio Engineering Inc. 2 1 Origin of Elio Engineering Paul Elio Hari Saknkara Technical Capabilities • JCI Benchmarking Department • JCI Structural Design and Analysis Department 1996 -1998 • A patent: revolutionary bike design • Failed venture Technical Capabilities: 1988 – 1997, JCI’s Structural Design & Analysis Department MBA training 1998 Summer Intern at Booz Allen Hamilton, a management consulting firm Feb. 1998 • A new seat design “No Compromise” Feb. 1999 Case I-1 Elio Engineering Inc. 3 Origin of Elio Engineering 1998 First venture meeting: Paul & Hari, at Venice, CA Agenda • ABTS (All-Belts-To-Seat) • Announcement & comments A cost effective new seat design - a special class of ABTS Utilizing new technology Resulting structure: Low cost, Light weight, Strong • Features ...
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...CPET 575 Management of Technology Technological Innovation Case I-1 Elio Engineering, Inc Lecture Note & Summary by Professor Paul I-Hai Lin Pages 13-31 of Text Book: Robert A. Burgelman, Clayton M. Christensen, and Steven C. Wheelwright, Strategic Management of Technology and Innovation, 5th edition, McGrawHill, 2009. Case I-1 Elio Engineering Inc. 1 Outline Origin of Elio Engineering Seat Mechanism Technologies Industry and Regulatory Environment Technological Barriers and Risks Capabilities Requirements for Players in Automotive Seats and Comparative Company Profiles Decision Time Case I-1 Elio Engineering Inc. 2 1 Origin of Elio Engineering Paul Elio Hari Saknkara Technical Capabilities • JCI Benchmarking Department • JCI Structural Design and Analysis Department 1996 -1998 • A patent: revolutionary bike design • Failed venture Technical Capabilities: 1988 – 1997, JCI’s Structural Design & Analysis Department MBA training 1998 Summer Intern at Booz Allen Hamilton, a management consulting firm Feb. 1998 • A new seat design “No Compromise” Feb. 1999 Case I-1 Elio Engineering Inc. 3 Origin of Elio Engineering 1998 First venture meeting: Paul & Hari, at Venice, CA Agenda • ABTS (All-Belts-To-Seat) • Announcement & comments A cost effective new seat design - a special class of ABTS Utilizing new technology Resulting structure: Low cost, Light weight, Strong • Features ...
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... * Assessing The Goal Of Sports Products, Inc. Case Study September 24, 2012 John Rapa Assessing the Goal of Sports Products, Inc. case study Introduction Sports Products Inc. is a large producer of boating... Premium * Assessing The Goals Of Sports Products Inc Assessing the Goals of Sports Products, Inc. Case Study Paper What should the management of Sports Products, Inc., pursue as its overriding goal? Why What... Premium * Case Analysis: Assessing The Goal Of Sports Products, Inc. Case Analysis: Assessing the Goal of Sports Products, Inc. Submitted by: Group 1 Acebedo, Gladys Bandiola, Penuel Bautista, Jherwienne Cruz... Premium * Assessing The Goals Of Sports Products, Inc. Assessing the Goals of Sports Products, Inc. Assessing the Goals of Sports Products, Inc. Establishing and monitoring goals of any organization can be a... Premium * Assessing The Goal Of Sports Products, Inc. Maples University of Phoenix Finance for Decision Making FIN/419 Thomas Ster November 19, 2012 Assessing the Goal of Sports Products, Inc. Loren Seguara... Premium * Assessing The Goal Of Sports Product the firms stock price is falling. The management of Sports Products, Inc. should pursue its overriding goal by understanding the objectives needed for the firms... Premium * Assesing The Goal Of Sports Products, Inc specific recommendations would you offer the firm? Ans: From the information available in the case study, we get a picture that this company has...
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...-597 The facts of this case are presented below. Coleman, an employee of Software Inc., worked mostly on the road servicing and visiting customers around the country. In one of his trips, he decided to stop by a jewelry store to buy a gift for his wedding anniversary to his wife, but was too expensive. Instead, he stole a ring because he could not afford it. After that he went on a business meeting at Jimmy’s Poor-Man’s Bar to see John, a customer. He spilled his drink and after that decided to do a flame with his mouth using grain alcohol. He killed Jimmy and did serious damage on the property. Software Inc. policy to fire employees is to have a final interview with him, but they fail to do so with Coleman, due to the severity of the happening. Even though he was fired, he arranged a meeting to do a sorry dinner for what happened at the bar with John, stating that Software Inc. would pay for everything. At the dinner, John called Coleman fat, and he responded by punching John in the eye and causing severe damage. Jimmy’s mom, John, Jimmy’s Poor-Man’s Bar (partnership owned by 5 partners), and the jewelry store sued Software Inc. for the damages caused by their employee. There are some questions or problems arising from this situation. First of all, Software Inc. needed to give Coleman the final interview upon as establish on Software Inc. employee’s contract. Can Coleman win this termination sue? Also if the incidents happened during the time that Coleman was supposed...
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...Case Scenarios Keeva Montgomery, Rhonda Conley, Brittany Bradshaw, Kasey Keith, Deon High's LAW/421 July 30, 2014 Robert Wright Case Scenarios University of Phoenix Material BUGusa, Inc., Worksheet Use the scenarios in the Bugusa, Inc., link located on the student website to answer the following questions. Scenario: WIRETIME, Inc., Advertisement Has WIRETIME, Inc., committed any torts? If so, explain. Yes, Disparagement such as belittling occurs where Wire Time makes false statements regarding the quality of goods or products electronic recording devices, that may cause loss of business to BUGusa Inc. False or fake negative reviews of a product may also constitute disparagement. BUGusa also have a Libel claim, which the harmful statement written in the magazine stating that the electronic recording devices were low quality and did not work for more than one month. This tort, formally known as defamation, is a statement communicated to a third party that harms a person business. There are two ways, which this can happen libel and slander. Scenario: WIRETIME, Inc. (Janet) Has WIRETIME, Inc. committed any torts? If so, explain. Yes, Wire Time talked Janet into breaching the contract with BUGusa with cash 10% increase and a signing bonus of 5,000; Janet and Wire Time Interfered with BUGusa Inc. contract rights generally when a meddling third party convinces Janet to breach its contract with BUGusa. However, it can happen if a meddling...
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...Bugusa, Inc. Worksheet LAW/421 Version 2 1 University of Phoenix Material BUGusa, Inc., Worksheet Use the scenarios in the BUGusa, Inc., link located on the student website to answer the following questions. Scenario: WIRETIME, Inc., Advertisement Has WIRETIME, Inc., committed any torts? If so, explain. In the case of WIRETIME, Inc., tort has been committed. Per the reading, “a tort is when one party has acted, or in some cases failed to act, and that action or inaction triggered a loss to be grieved by another party” (Melvin, 2011). WIRETIME, Inc., made a defamatory statement about Bugusa, Inc.’s reputation. WIRETIME, Inc., also enlisted an ad in a well-known magazine that enclosed a statement alleging BUGusa for having bad merchandise. BUGusa doubtfully will undergo reputation or loss of clients due to the negative hoarding that WIRETIME, Inc., bashed. Scenario: WIRETIME, Inc. (Janet) Has WIRETIME, Inc. committed any torts? If so, explain. Scenario: WIRETIME, Inc. (Steve and Walter) Discuss any liability BUGusa, Inc., may have for Walter’s actions. In this case, the liability BUGusa, Inc., may encounter for Walter’s actions is that he committed a tort when locking Steve inside a soundproof room and threatened him with physical harm. Keeping Steve in a soundproof room can be defined as false imprisonment. False imprisonment prohibits wrongful restraining, confining or detaining a person without that person’s consent (Penal Code 236). Criminal threatening sometimes known...
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...Phoenix Material BUGusa, Inc., Worksheet Use the scenarios in the Bugusa, Inc., link located on the student website to answer the following questions. Scenario: WIRETIME, Inc., Advertisement Has WIRETIME, Inc., committed any torts? If so, explain. WIRETIME Inc has committed a Tort against BUGusa, assuming there is not data to support its claim. In the example given WIRETIME, Inc published in a magazine seemingly false claim about product quality and reliability. This advertising action qualifies as Defamation if BUGusa can prove loss of business and revenue over the comments. According to The Legal Environment of Business (pg.209) if the above conditions are true then the actions of WIRETIME, Inc meet the four elements in order to recover for a defamation action. Defamatory statement - This would be a statement from WIRETIME, Inc that BUGusa’s product is unreliable after one month (WIRETIME advertisement). Dissemination to a third party - This action is satisfied by WIRETIME, Inc. publishing their comments in an industry magazine. Specificity - If the claims are unfounded by WIRETIME, Inc, then this element is satisfied. Lastly if BUGusa can prove loss of business as a result of WIRETIME's advertising then the "Damages" element is satisfied. Scenario: WIRETIME, Inc. (Janet) Has WIRETIME, Inc. committed any torts? If so, explain. I believe that WIRETIME, Inc. has not committed a tort. Janet had a two-year contract with BUGusa, Inc. and took a contract to the...
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...Factual Summary Coleman works for Software, Inc. Software, Inc. sells security equipment to businesses and bars, which requires Coleman to be traveling a lot to meet with clients and representatives within his sales division. During his trip to Colorado, Coleman stole a ring from a jewelry store because he couldn’t afford it and wanted to give his wife it as an anniversary gift. Coleman also met a client named John at Jimmy’s Poor-Man’s Bar. During this meeting Coleman spilled his drink and then decided to perform a trick where you light up the alcohol. With that being said, he took a drink, lit his lighter, and blew the liquid, which in turn created a fireball that went through the room. The fireball ended up hitting and killing Jimmy instantly and also caused major damage to the bar. Software, Inc fired Coleman immediately without interviewing him as per their policy. After Coleman was fired, he continued to act as an agent for the company and called John to express his apologies on behalf of himself and Software, Inc. He said he would take John out to dinner and Software, Inc. would pay the bill. During dinner, Coleman and John got into an argument and Coleman punched John in the eye, which caused John severe eye damage. As a result to Coleman’s actions, Jimmy’s mother (his only heir), John and Jimmy’s Poor-Man’s Bar sued Software, Inc. for the damages caused by Coleman. Coleman sued Software, Inc. for wrongful termination because he was not interviewed prior to being terminated...
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...Grocery, Inc. Case Scenarios Learning Team Law/421 Contemporary Business Law University of Phoenix November 2014 Grocery, Inc. Uniform Commercial Code UCC Merchant and Individual The UCC does not provide for merchant and individual contract agreements. Contracts UCC and the Buyer The UCC provides protection for the buyer. Promote commercial efficiency by providing standardized procedures. Week_5 Learning Team "C" Case Scenario Grocery, Inc. 11/16/2014 2 Grocery, Inc. (Renovations) • • • • Hiring other companies to perform work Performance guarantee and expectations Delegation of duties Final outcome between Company A versus Company B in the Renovations dispute. Week_5 Learning Team "C" Case Scenario Grocery, Inc. 11/16/2014 3 Grocery, Inc. (Jeff) Jeff was 17 when he bought car Paid down payment and $200 for six months Lost job and went to dealer to cancel contract Week_5 Learning Team "C" Case Scenario Grocery, Inc. 11/16/2014 4 Grocery, Inc. (Jeff) • Dealership cannot enforce contract • Jeff can avoid contract • Dealership gets car • Jeff may owe more money • Jeff may recover some money Jeff is still 17 • Contract is enforceable • Dealership Jeff is keeps money now 18 • Jeff keeps car unless repossessed Week_5 Learning Team "C" Case Scenario Grocery, Inc. 11/16/2014 5 Grocery, Inc. (Cereal, Inc.) • Gap Filling Provisions of UCC Article 2 • Risk of loss stays with seller until delivery...
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