1. Why is this case included in a chapter about charismatic and transformational leadership? Willow Pond is on the border line of complete disaster and will take a special type of leadership to pull it together in order to achieve success. A charismatic leader will be able to bring a vision into Willow pond in order to transform it. Prior to accepting the position at Willow Pond Ms. Osaka she spoke directly with staff, owners and those that lived there. This action demonstrates Ms. Osaka’s understanding of communication and listening skills. This is important in this chapter because charismatic and transformational leaders “communicate their visions, goals, and directives” which will help to “overhaul the organization, culture or subculture” (DuBrin, 2013, p. 98).
2. What aspects of transformational leadership should Heather emphasize in her approach to rehabilitating Willow Pond?
One aspect that Ms. Osaka’s has already started to implement is communication and listening. An effective leader will listen and implement internal and external resources in order to build upon corrective actions and in a sense she is utilizing supportive leadership. Not only should she use feedback but I feel she should seek feedback from the residents that live in the community as well as the staff that works there. Empowerment would be a great tool for Ms. Osaka to implement because it allows the staff under her to have a say in the changes being made. This helps bring the organization together, increase morale and achieve success together.
3. How might emphasizing the charismatic aspects of her personality help Heather bring about necessary changes?
Being charismatic may help bring the team together to achieve changes in the organization. Ms. Osaka’s personality will give them a feeling of comfort and caring which will help to make them feel like the overall apart