...Case 4: To Pay or Not to Pay: Zagat’s Dilemma 1. Substitute Products and Services: There are several substitute services to that of Zagat including Groupon, Google Places and Yelp. Yelp proved to be the most popular substitute of Zagat with growing popularity with 26 million users as opposed to Zagat with 269,000 visitors in January 2011. Customers: Zagat’s brand is recognized and used by food-lovers, travelers and restaurateurs. New Market Entrants: Zagat is a new market entrant into the online and mobile platform industry. Zagat is trying to enter the market as more consumers take advantage of online and mobile technologies. As they transition into the online and mobile platforms Zagat is facing opposition from current companies who offer free reviews content to consumers. Zagat implemented certain primary and secondary activities as they continued to expand their consumer base and move forward to online and mobile platforms. Some of those primary activities include establishing a pay wall to place their content relying on consumers to purchase the service for full online access, the fact that Zagat provides clear and concise impressions of restaurants as opposed to their Yelp competitor, re-launching their website in February 2011 with more free content to compete with other free online providers and developing smartphone applications for several mobile platforms. Some secondary activities include establishing integration with other social media outlets in their...
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...Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving Case: To Pay or Not to Pay: Zagat’s DilemmaBusiness Problem-Solving...
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...To Pay or Not To Pay: Zagat’s Dilemma Source: Laudon, KC & Laudon, JP 2013, Essentials of Management Information Systems, 10th Edition, Prentice Hall, New Jersey Founded by Tim and Nina Zagat, the Zagat Survey has collected and published ratings of restaurants by diners since 1979. Zagat publishes surveys for restaurants, hotels and nightlife in 70 major cities. Today, as more people use their smartphones for information on the go, Zagat is moving its content online and onto the mobile platform. It has been a struggle. Zagat has come a long way from its roots in the early 1980s when the food loving Zagats started compiling lists of their favourite restaurants for personal use and to share with their closest friends. To generate the first survey, the Zagats polled 200 people and increased that number over time. Executives, tourists and New York foodies alike found the list to be indispensable. Spurred by this success, the Zagats decided to publish a book with their survey themselves. The few booksellers that took a risk in stocking the book were rewarded with sales so robust that the Zagat Surveys became best sellers. The pair also published similar lists for other major cities, including Chicago, San Francisco and Washington DC. In addition to print books, Zagat opened a unit that creates custom guides for corporate clients, like the ones at Citibank. For a long time, this business model was sufficient to ensure that Zagat Survey was successful and profitable...
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...Sanne Bruhn-Hansen Supervisor: Tomasz A. Fediuk Corporate Social Responsibility & Starbucks BAMMC – BA Thesis May, 2012 Corporate Social Responsibility – A case study of Starbucks’ CSR communication through its corporate website Bachelor Thesis in Marketing and Management Communication Sanne Sanne Bruhn-Hansen CPR: XXXXXX-XXXX Supervisor: Tomasz A. Fediuk No. of characters: Thesis: 54,329 Abstract: 3,492 Page 1 of 42 Sanne Bruhn-Hansen Supervisor: Tomasz A. Fediuk Corporate Social Responsibility & Starbucks BAMMC – BA Thesis May, 2012 Abstract Organizations today are experiencing increased pressure from their surrounding environments to act as good social citizens while still being profitable. Acting social and ethical responsible has become an expectation rather than a differentiation strategy to obtain organizational legitimacy. Therefore, this thesis examines how the very successful global coffee company, Starbucks, communicates its CSR initiatives through its corporate website. The aim is to investigate what is communicated, what different online communication channels are utilized, as well as how the communication is framed to target different stakeholder groups. In the first part of the report, after stressing the relevance of engaging in CSR activities and the importance of effective CSR communication, Schwartz & Carroll’s (2003) Three Domain Approach for CSR motives is briefly introduced. This gives an overview of why companies engage in CSR...
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...Customized for: Isaac (illin@mednet.ucla.edu) THE INTRODUCTION Vault Guide to Schmoozing Customized for: Isaac (illin@mednet.ucla.edu) 2 © 2009 Vault.com, Inc. Introduction What does schmoozing sound like to you? Maybe it sounds smug, unctuous, oily, slimy. It sounds, quite frankly, like 'oozing.' Schmoozing is far from slimy, but 'oozing' actually isn’t a bad description of what a schmoozer does. A schmoozer slides into opportunities where none are apparent, developing friendships from the slightest of acquaintances. Through formless, oozy, schmoozy action, a schmoozer moves slowly but inexorably towards his or her goals. What is schmoozing? Schmoozing is noticing people, connecting with them, keeping in touch with them — and benefiting from relationships with them. Schmoozing is about connecting with people in a mutually productive and pleasurable way — a skill that has taken on new importance in our fragmented, harried, fiber-optic-laced world. Schmoozing is the development of a support system, a web of people you know who you can call, and who can call you, for your mutual benefit and enjoyment. Schmoozing is the art of semi-purposeful conversation: half chatter, half exploration. Schmoozing is neither project nor process. It's a way of life. How does schmoozing differ from networking? Conventional networking is the clammy science of collecting business cards ad infinitum, of cold-calling near strangers to grill them about possible openings in their places...
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...C O D E C ODE v e r s i o n 2 . 0 L A W R E N C E L E S S I G A Member of the Perseus Books Group New York Copyright © 2006 by Lawrence Lessig CC Attribution-ShareAlike Published by Basic Books A Member of the Perseus Books Group Printed in the United States of America. For information, address Basic Books, 387 Park Avenue South, New York, NY 10016–8810. Books published by Basic Books are available at special discounts for bulk purchases in the United States by corporations, institutions, and other organizations. For more information, please contact the Special Markets Department at the Perseus Books Group, 11 Cambridge Center, Cambridge MA 02142, or call (617) 252-5298, (800) 255-1514 or e-mail special.markets@perseusbooks.com. CIP catalog record for this book is available from the Library of Congress. ISBN-10: 0–465–03914–6 ISBN-13: 978–0–465–03914–2 06 07 08 09 / 10 9 8 7 6 5 4 3 2 1 Code version 1.0 FOR CHARLIE NESSON, WHOSE EVERY IDEA SEEMS CRAZY FOR ABOUT A YEAR. Code version 2.0 TO WIKIPEDIA, THE ONE SURPRISE THAT TEACHES MORE THAN EVERYTHING HERE. C O N T E N T S Preface to the Second Edition Preface to the First Edition Chapter 1. Code Is Law Chapter 2. Four Puzzles from Cyberspace PART I: “REGULABILITY” ix xiii 1 9 Chapter 3. Is-Ism: Is the Way It Is the Way It Must Be? Chapter 4. Architectures of Control Chapter 5. Regulating Code PART II: REGULATION BY CODE 31 38 61 Chapter 6. Cyberspaces Chapter 7. What Things Regulate...
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