...Chapter 12 Case study - Too many bumped fliers 1) Is the decision support system being used by airlines to overbook flights working well? Answer from the perspective of the airlines and from the perspective of the passenger. It is working well for the airlines only, as they can fill their flights and save at least a billion a year. The customer on the other hand is not happy about their strategy, It’s very frustrating to get to flight within the allowable time frame to be told you cannot get on. This may affect a lot of their plans causing them to seek other airlines. 2) What is he impact on airlines if they are bumping too many passengers? The impact is the most popular routes which often sells out leaving some passengers stranded. 3) What are the inputs, processes and outputs of the DSS? The inputs are the historical records of no-shows on flights and looks at the rates at every fare level available. The Processes are the examination of the fares people are booking on each upcoming flights and take other data into account. The outputs are the numbers of no-shows on a particular flight, based on which fares passengers have booked, and overbook the flight accordingly. 4) What organization and technology factors are responsible for excessive bumping problems? The airlines and analysts are responsible for the excessive bumping problems. 5) How much of this is a problem? Explain your answer? The inconvenience for the customer is a problem. They...
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...Business and Support Systems MGMT305-1102B-11: Management Information Systems American Intercontinental Uni July 3, 2011 Abstract In the following paper there will be a discussion of three case studies and the questions at the end of each case study will be answered. Managing with Web 2.0 How do Web 2.0 tools help companies manage knowledge, coordinate work, and enhance decision making? Web 2.0 tools consist of blogs, wikis, and social networks and are power tools to assist in boosting productivity and communication. The software used to support these systems are virtually inexpensive and very user-friendly and can be used to allow upper management to view progress on projects from either teams and their project managers to IT staff developing the newest technology and programs to use What business problems do blogs, wikis, and other social network tools help solve? The problems that blogs, wikis, and social networks help to solve would be miscommunication and allows those who work at home or all over the world to be able to communicate. It also decreases the amount of money spent on long distance phone calls and traveling expenses racked up due to business. Describe how a company such as Wal-Mart or Proctor & Gamble would benefit from using Web 2.0 tools internally. Both Wal-Mart and Proctor & Gamble are two companies that are large enough to benefit from the use of Web 2.0 tools; blogs and wikis. In my opinion these two of the three would be best...
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...RECOMMENDATIONS REPORT: DELTA AIR LINE, INC. Prepared for: Delta Air Line Executives Prepared by: Olivia Wan April 16, 2013 TABLE OF CONTENTS INTRODUCTION 1 STRENGTHS 1 Frequent Flier Program 1 Baggage System 2 SkyTeam 3 WEAKNESSES 3 Treatment of Delayed Passengers 3 Ticket Over-Sales 4 OPPORTUNITY 5 Entertainment 5 THREATS 5 Competition 5 Unexpected Weather 6 RECOMMENDATIONS 6 Customer Survey 7 Increase Promotions 8 Customer Service Training Program 9 CONCLUTION 10 BIBLIOGRAPHY 11 ILLUSTRATIONS 4,5 Figure 1 …4 Figure 2 5 EXECUTIVE SUMMARY DELTA AIR LINE, INC. PREPARED BY OLIVIA WAN Delta has a very strong frequent flyer program that serves and benefits customers. Also, Delta has made an improvement into baggage system to limit miss handle baggage. Such improvement strengthens the company and allows gaining more trust in customer services. Within the last several years, Delta joined in the SkyTeam program, which provides more destinations that customers can choose from, at the same time they will also get the benefit from the frequent flyer program by traveling other airlines within the SkyTeam program. Airline industry is the kind of industry that provides service to customer. However, Delta have not yet meet their goal to better service it customers. Customers have complaint about their treatment toward the delayed due to the aircraft problem. Also, the over sales ticket have brought down Delta customer service image...
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...Decision-Making Process Managers and Decision Making in the Real World 12.2 SYSTEMS FOR DECISION SUPPORT Management Information Systems (MIS) Decision-Support Systems (DSS) Data Visualization and Geographic Information Systems Web-Based Customer Decision-Support Systems Group Decision-Support Systems (GDSS) 12.3 EXECUTIVE SUPPORT SYSTEMS (ESS) AND THE BALANCED SCORECARD FRAMEWORK The Role of Executive Support Systems in the Firm Business Value of Executive Support Systems 12.4 HANDS-ON MIS PROJECTS Management Decision Problems Improving Decision Making: Using Pivot Tables to Analyze Sales Data Improving Decision Making: Using a Web-Based DSS for Retirement Planning LEARNING TRACK MODULE Building and Using Pivot Tables Interactive Sessions: Too Many Bumped Fliers: Why? Business Intelligence Turns Dick’s Sporting Goods into a Winner EASTERN MOUNTAIN SPORTS FORGES A TRAIL TO BETTER DECISIONS Founded in 1967 by two rock climbers, Eastern Mountain Sports (EMS) has grown into one of the leading outdoor specialty retailers in the United States, with more than 80 retail stores in 16 states, a seasonal catalogue, and a growing...
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...Fixed costs do not vary with the scale of operations, and will be incurred even if the flight is cancelled. Examples of fixed cost are the rental cost of leased planes, which is time- but not operations-sensitive, and general administrative costs such as salaries. Constant costs, which cease if the flight is cancelled but are invariant to the volume of traffic carried, are also high. Examples of constant costs are the subsistence allowance paid to the cabin crew, and landing fees, which do not depend on the number of passengers, but will not be incurred if the flight is cancelled. Variable costs, which vary with the volume of traffic carried, have traditionally been quite low in the airline industry. They include ticket commissions, baggage handling, and cabin amenities including food and beverages, among other passenger-related costs. With the recent spate of cost cutting, where ticket commissions to travel agents have been eliminated by the major airlines (with the exception of Southwest Airlines), a cap of $100 commission on international flights, and drastic reductions in the quantity and quality of meals, variable costs have gone down. To counter the effects of the September 11, 2001 terrorist attacks, U.S. airlines have reduced fares to lure back lost passengers. As a result, load factors for 2002 are estimated to be around 72 percent, but the breakeven passenger load factor has risen to 81 percent, so losses for 2002 are estimated at $9 billion. (3) Thus there is...
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...watching our teacher pretend to be Santa. Although I had never seen mommy kissing Santa Claus, I was already wise enough to be suspicious about the existence of an old man who worked only on Christmas Eve. However, it took me quite a bit longer to realize that the aliens, time-travelers, ghosts, monsters and espers in those effects-filled 'good guys versus evil organization' cartoons didn't actually exist either. No, wait, I probably did realize, I just didn't want to admit it. Deep inside my heart I still wanted those aliens, time-travelers, ghosts, monsters, espers and evil organizations to suddenly appear. Compared to this boring, normal life of mine, the world of those flashy shows was much more exciting; I wanted to live in that world too! I wanted to be the one who saved the girl kidnapped by aliens and imprisoned in a bowl-like fortress. I wanted to be the one who used my courage, intelligence and trusty laser gun to fight against villains from the future trying to change history for their own gain. I wanted to be...
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...THE KING OF TERROR A Doc Savage Adventure by Kenneth Robeson · Chapter I. THE PICTURE OF DEATH · Chapter II. FRAULINO JONES · Chapter III. TWO GOOD MEN · Chapter IV. SLIP OF THE FOOT · Chapter V. THE MASTER OF MEN'S DESTINIES · Chapter VI. REPEAT PERFORMANCE · Chapter VII. IMPOSTOR · Chapter VIII. THE HANDSOME MAYFAIR · Chapter IX. PO PIKI · Chapter X. THE FRIGHTENING FACES · Chapter XI. THE UNDECIDED WOMAN · Chapter XII. TWO TO HELP · Chapter XIII. TERROR FOR HIDALGO · Chapter XIV. THE REPEAT DEVIL · Chapter XV. AGAIN AND AGAIN Chapter I. THE PICTURE OF DEATH THEY killed Doc Savage on Saturday. It was chilly that afternoon, with a little snow falling, and the snow as hard as salt particles. The wind had a hissing strength; it pounced on pedestrians and shook their overcoats and flapped their hat brims. Soldiers on the streets, and sailors in their winter-issue peajackets, blew steam on their fingers. The man with the red hat and the blue armband with the yellow cross was not used to the cold, or to the bite that winter has in New York, close to the sea. He cursed the weather fluently, with the slightly accented voice of a man who can speak several languages. His red hat and blue-yellow-cross armband, incidentally, was his own idea of a disguise. Dress in a bizarre outfit, he believed, and people wouldn't be able to recognize you when you dressed in ordinary clothes. He crossed Fifth Avenue and went into a restaurant, one of...
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...BEST BUY [pic] [pic] Making Life Fun & Easy! [pic] Tiago Alves Andrew Bornstein Mae Brana Grace Tan Meredith Walters Table of Contents Business Summary 2 Vision Statement & Corporate Values 2 Rankings 2 Market Share 3 Stock Chart – 5 Year Performance 3 Financial Highlights 4 History 5 Key Executives 6 Strategy 7 Customer Centricity 7 Value-added Services Business 9 Supply Chain and IT Systems 9 New Store Openings 10 Mergers & Acquisitions 10 Employees 11 Key Competitors 12 5-Year Performance vs Key Competitors 13 Appendix 14 Business Summary Best Buy is a specialty retailer of consumer electronics, home-office products, entertainment software, appliances and related services in a superstore format. It operates retail stores and commercial Web sites in the U.S., Canada and China, under the brand names Best Buy (BestBuy.com and BestBuyCanada.ca), Future Shop (FutureShop.ca), Magnolia Audio Video (MagnoliaAV.com) and Geek Squad (GeekSquad.com and GeekSquad.ca). As of Feb 25 2006, Best Buy operated 742 Best Buy stores, 20 Magnolia Audio Video stores and 12 Geek Squad stores in the U.S.; and 118 Future Shop stores, 44 Best Buy stores and five Geek Squad stores in Canada. Best Buy operates two reportable segments: Domestic and International. The Domestic segment is comprised of all U.S. store and online operations, including Best Buy, Magnolia Audio Video and Geek Squad....
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...GONE GIRL August 29, 2013 GONE GIRL Based on the novel by Gillian Flynn Screenplay by Gillian Flynn TWENTIETH CENTURY FOX 10201 W. Pico Blvd. Los Angeles, CA 90035 FINAL SHOOTING SCRIPT AUGUST 29, 2013 Revisions September 15, 2013 & September 27, 2013 ALL RIGHTS RESERVED. COPYRIGHT 2014 TWENTIETH CENTURY FOX FILM CORPORATION. NO PORTION OF THIS SCRIPT MAY BE PERFORMED, PUBLISHED, REPRODUCED, SOLD OR DISTRIBUTED BY ANY MEANS, OR QUOTED OR PUBLISHED IN ANY MEDIUM, INCLUDING ON ANY WEB SITE, WITHOUT THE PRIOR WRITTEN CONSENT OF TWENTIETH CENTURY FOX FILM CORPORATION. DISPOSAL OF THIS SCRIPT COPY DOES NOT ALTER ANY OF THE RESTRICTIONS SET FORTH ABOVE. GONE GIRL by Gillian Flynn Based on the Novel By Gillian Flynn Yellow Revised Pink Revised Blue Script White Script — - 9/27/13 9/15/13 8/29/13 7/30/13 Al BLACK SCREEN NICK (V.0.) When I think of my wife, I always think of her head. FADE IN: INT. BEDROOM SOMETIME Al - We see the back of AMY DUNNE’S HEAD, resting on a pillow. NICK (V.0.) I picture cracking her lovely skull, unspooling her brain, Nick runs his fingers into Amy’s hair. NICK (V.0.) Trying to get answers. He twirls and twirls a lock, a screw tightening. NICK (V.0.) The primal questions of a marriage: What are you thinking? How are you feeling? What have we done to each other? AMY wakes, turns, gives a look of alarm. * BLACK SCREEN 2 EXT. NORTH CARTHAGE MORNING 2 - A carved faux-marble entry—reading FOREST...
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...A Walk to Remember NICHOLAS SPARKS Prologue When I was seventeen, my life changed forever. I know that there are people who wonder about me when I say this. They look at me strangely as if trying to fathom what could have happened back then, though I seldom bother to explain. Because I've lived here for most of my life, I don't feel that I have to unless it's on my terms, and that would take more time than most people are willing to give me. My story can't be summed up in two or three sentences; it can't be packaged into something neat and simple that people would immediately understand. Despite the passage of forty years, the people still living here who knew me that year accept my lack of explanation without question. My story in some ways is their story because it was something that all of us lived through. It was I, however, who was closest to it. I'm fifty-seven years old, but even now I can remember everything from that year, down to the smallest details. I relive that year often in my mind, bringing it back to life, and I realize that when I do, I always feel a strange combination of sadness and joy. There are moments when I wish I could roll back the clock and take all the sadness away, but I have the feeling that if I did, the joy would be gone as well. So I take the memories as they come, accepting them all, letting them guide me whenever I can. This happens more often than I let on. It is April 12, in the last year before the millennium, and as I leave my house, I glance...
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...Copyright Salman Rushdie, 1988 All rights reserved VIKING Published by the Penguin Group Viking Penguin Inc., 40 West 23rd Street, New York, New York 10010, U.S.A. Penguin Books Ltd, 27 Wrights Lane, London W8 5TZ, England Penguin Books Australia Ltd. Ringwood, Victoria, Australia Penguin Books Canada Ltd, 2801 John Street, Markham, Ontario, Canada L3R 1B4 Penguin Books (N.Z.) Ltd, 182-190, Wairau Road, Auckland ro, New Zealand Penguin Books Ltd, Registered Offices: Harmondsworth, Middlesex, England Published in 1989 by Viking Penguin Inc. For Marianne Contents I The Angel Gibreel II Mahound III Ellowen Deeowen IV Ayesha V A City Visible but Unseen VI Return to Jahilia VII The Angel Azraeel VIII The Parting of the Arabian Seas IX A Wonderful Lamp Satan, being thus confined to a vagabond, wandering, unsettled condition, is without any certain abode; for though he has, in consequence of his angelic nature, a kind of empire in the liquid waste or air, yet this is certainly part of his punishment, that he is . . . without any fixed place, or space, allowed him to rest the sole of his foot upon. Daniel Defoe, _The History of the Devil_ I The Angel Gibreel "To be born again," sang Gibreel Farishta tumbling from the heavens, "first you have to die. Hoji! Hoji! To land upon the bosomy earth, first one needs to fly. Tat-taa! Taka-thun! How to ever smile again, if first you won't cry? How to win the darling's love, mister, without a sigh? Baba, if you want to get born again...
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...OF SMA L L B U S I N E S S BIG BOOK THE Y O U D O N ’ T H AV E T O R U N Y O U R B U S I N E S S B Y T H E S E AT O F Y O U R P A N T S TO M G E GAX with Phil Bolsta Previously published as By the Seat of Your Pants This book is dedicated to my father, Bill, an old soldier who battles every day to overcome a horrendous stroke. He was a model enlightened entrepreneur, a fact that took me years to appreciate. His compassion with his employees and dedication to service inspired me to be a better businessman and a better person. When I was growing up, he liked to say, “Son, the most important word in the English language is ‘empathy.’ ” When I told him I was starting a business, his first words were, “Always treat your employees right.” He learned that appreciation the hard way, losing his father at a young age and countless war buddies in the trenches. But his love for God, country, and his fellow citizens never wavered. This one’s for you, Dad. CONTENTS Foreword by Richard Schulze, Found er and Chair man, Best Buy ix Introduction: Living by the Seat of My Pants: A Jour ney from Clueless to Cashing In xi PART I Setting Up Shop: What Ever y Budding Entrepreneur Needs to Know 1 1. Make Up Your Mind: Uncommon Factors to Consider Before Quitting Your Day Job 2. Research the Market: Analyzing the Data to Determine Your Niche 3. Write the Business Plan: Building Your Blueprint for Success 4. Find Funding: Raising Capital Without Relinquishing...
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...Table of Contents Introduction............................................................................................................................ 7 Welcome to the Wedding Planner's Handbook!....................................................................................7 How to Use This Guide........................................................................................................................ 7 What is a Wedding Planner?................................................................................................................. 8 Chapter 1: A Day in the Life of a Wedding Planner............................................................... 9 What a Typical Weekday Looks Like.................................................................................................... 9 What a Typical Saturday Looks Like.................................................................................................. 10 Take a Break!.......................................................................................................................................11 Should You Be a Wedding Planner?....................................................................................................12 Organization Skills.............................................................................................................................. 12 People Skills......................................................................................
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...fourth EDItION Critical Thinking A student ' s Introduction Ba ssha m I I rwi n I N ardon e I Wal l ac e CRITICAL THINKING A STUDENT’S INTRODUCTION FOURTH EDITION Gregory Bassham William Irwin Henry Nardone James M. Wallace King’s College TM TM Published by McGraw-Hill, an imprint of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY 10020. Copyright © 2011, 2008, 2005, 2002. All rights reserved. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of The McGraw-Hill Companies, Inc., including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. This book is printed on acid-free paper. 1 2 3 4 5 6 7 8 9 0 DOC/DOC 0 ISBN: 978-0-07-340743-2 MHID: 0-07-340743-7 Vice President, Editorial: Michael Ryan Director, Editorial: Beth Mejia Sponsoring Editor: Mark Georgiev Marketing Manager: Pam Cooper Managing Editor: Nicole Bridge Developmental Editor: Phil Butcher Project Manager: Lindsay Burt Manuscript Editor: Maura P. Brown Design Manager: Margarite Reynolds Cover Designer: Laurie Entringer Production Supervisor: Louis Swaim Composition: 11/12.5 Bembo by MPS Limited, A Macmillan Company Printing: 45# New Era Matte, R. R. Donnelley & Sons Cover Image: © Brand X/JupiterImages Credits: The credits section for this book begins on page C-1 and is considered...
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...fourth EDItION fourth EDItION This clear, learner-friendly text helps today’s students bridge the gap between Its comprehensiveness allows instructors to tailor the material to their individual teaching styles, resulting in an exceptionally versatile text. Highlights of the Fourth Edition: Additional readings and essays in a new Appendix as well as in Chapters 7 and 8 nearly double the number of readings available for critical analysis and classroom discussion. An online chapter, available on the instructor portion of the book’s Web site, addresses critical reading, a vital skill for success in college and beyond. Visit www.mhhe.com/bassham4e for a wealth of additional student and instructor resources. Bassham I Irwin Nardone I Wallace New and updated exercises and examples throughout the text allow students to practice and apply what they learn. MD DALIM #1062017 12/13/09 CYAN MAG YELO BLK Chapter 12 features an expanded and reorganized discussion of evaluating Internet sources. Critical Thinking thinking, using real-world examples and a proven step-by-step approach. A student ' s Introduction A student's Introduction everyday culture and critical thinking. It covers all the basics of critical Critical Thinking Ba ssha m I Irwin I Nardone I Wall ace CRITICAL THINKING A STUDENT’S INTRODUCTION FOURTH EDITION Gregory Bassham William Irwin Henry Nardone James M. Wallace King’s College TM bas07437_fm_i-xvi.indd i 11/24/09 9:53:56 AM TM Published by McGraw-Hill...
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