...Hamilton Power Tools marketed industrial products by catering to constructional and industrial tool market. Their construction product lines included power trowels, power trowels, concrete vibrators, generators and power driven tools. Their industrial lines were primarily pneumatic tools: drills, screwdrivers etc. One of their products – gasoline-powered chain saw was slightly different from the above tools. Mr. Campagna, the marketing manager for Hamilton Power Tools knew that the chain saw industry primarily catered to following markets:-Professionals (lumberjacks), farmers, institutions and casual users. Among these casual user segment was considered to be the future growth market. Hamilton Power Tools thus hired Consumer Metrics of Chicago to conduct two research projects. The first one was a projective technique known as Thematic Apperception Test(TAT) using picture response techniques. The basic premise of TAT research is that it in an unstructured and indirect manner encourages respondents to project their emotions, needs, motives, attitude and values at a sub-conscious level. Purpose of research: The research was primarily exploratory to gain insights into reasons why people make certain purchases. Mr. Campagna also wanted to get a flavour of language people use in talking about chain saw. Analysis of method: The research was conducted in states of Illionois and Wisconsin. People who were selected for TAT were screened on basis of whether they planned to purchase...
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...Production) * Iron ore is abundant in Africa making it easy to find. The process of make the ore into usable iron constisted of mining, beneficatiojn (separating the actual iron from the ore) travel, and smithing/forging. To separate, they would throw the ore into a high temp furnance along with charcoal. The temp. ranged from 1100 – 1200 degrees Celsius. The separate material is called bloom. It gets reheated then shaped to use. * Tools * They primarily used different types of hoes * Hoes were used to break up and dig soil * Wooden Hoes * Had wooden blades, used in light soil, with few rocks * Broke easily * Bound Hoes * Had an iron blade that was tied with a wire * Eventually it evolve into a hoe with an iron blade that Went through a wooden handle * Wound still break on impact * Socketed Hoes * Iron is folded into a tube then filled to * the handle * Most stable hoe * Digging sticks * A simple tool, basically a stick with a pointed tip * It’s used to make holes in the ground so seeds can be planted * Eventually they got iron tips that could be flattened and widened until they looked like hoes * Arrow-Head Digging sticks * A long handle with an arrow head tip, mostly used in the southern part of west Africa . * Some were made completely of iron * They also used shovels, spades, knives...
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...Personal Responsibility as a Development Tool Arquímedes Cedeño University of Phoenix, Puerto Rico Campus GEN/200 February 14, 2012 Lic. Lopez-Rivera Personal Responsibility as a Development Tool In the society, the persons require a high degree of personal responsibility to be considered as a successful person in life. If they want to be successful must take responsibility as a habit necessary to create, without it, they are predetermined to fail. As Tracy says in his study: The more responsibility you take, the more in control you are. And the freer you are, especially in your own mind, to make decisions and to do the things you want to do. So there’s a direct relationship between responsibility, control, freedom and happiness. The happiest people in the world are those who feel absolutely terrific about themselves, and this is the natural outgrowth of accepting total responsibility for every part of their lives (p. 1). What is Personal Responsibility? Personal responsibility is the ability to determine one’s own decisions, choices, and actions (What is personal responsibility?, 2012). Are those actions that help us improve our quality of life, our relationship with people and the environment around us. Complying with the rules imposed by our society and enforces them through the rest of it. Responsibility is not a burden, it's a blessing (Gallozzi, 2012) How we acquired it? We acquired it through the teaching of our parents, early education. Those little...
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...For 85 years, the Williams Machine Tool Company had provided quality products to its clients, becoming the third largest U.S.-based machine tool company by 1990. The company was highly profitable and had an extremely low employee turnover rate. Pay and benefits were excellent. Between 1980 and 1990, the company’s profits soared to record levels. The company’s success was due to one product line of standard manufacturing machine tools. Williams spent most of its time and effort looking for ways to improve its bread-and-butter product line rather than to develop new products. The product line was so successful that companies were willing to modify their production lines around these machine tools rather than asking Williams for major modifications to the machine tools. By 1990, Williams Company was extremely complacent, expecting this phenomenal success with one product line to continue for 20 to 25 more years. The recession of the early 1990s forced management to realign their thinking. Cutbacks in production had decreased the demand for the standard machine tools. More and more customers were asking for either major modifications to the standard machine tools or a completely new product design. The marketplace was changing and senior management recognized that a new strategic focus was necessary. However, lower-level management and the work force, especially engineering, were strongly resisting a change. The employees, many of them with over 20 years of employment at Williams...
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...of his senior management team unhappy. • The question at hand was whether Pinnacle Co., the small, publicly held Indiana-based machine tool company he led as CEO, should attempt to acquire Hoilman Inc. Hoilman was a company known for the cutting-edge sensor technology and communications software it had developed to monitor robotics equipment. Anglos had just heard a credible rumour that one of Pinnacle’s chief competitors was planning a hostile takeover of the company. Coincidentally, Don Anglos knew Hoilman well because he had recently held exploratory talks about the possibility of a joint venture designed to develop similar technology capable of monitoring a broad range of manufacturing equipment. The joint venture did not work out. But now, by acquiring Hoilman, Pinnacle could develop software that transmitted real-time information on its customers’ equipment, enabling it to set itself apart by providing top-notch service far more sophisticated than its current standard maintenance and service contracts. • Don, a hard-charging 48-year-old, firmly believed that bigger was better. It was a premise that had served his Greek immigrant father well as he built a multi-million-dollar business from nothing by acquiring one commercial laundry after another. The CEO had to admit, though, that getting bigger in the machine tool industry, currently a slow-growing sector facing increasing competition from low-priced foreign manufacturers, was going to be a challenge...
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...Tool control in the shop It’s a matter of fact – tool control affects safety. Leaving a tool in an aircraft or engine is not just an inconvenience, it is a safety risk. Realizing this, most aircraft maintenance businesses enforce some sort of tool control procedures. They realize that establishing and enforcing a tool control program can provide numerous benefits, the foremost of which is safety. In this article we will take a look at some ideas inherent to an effective tool control policy. What’s involved? At a minimum, tool control is a method to quickly determine that all tools are accounted for at the end of a maintenance task. This can only be done if each tool has a specific place where it is stored that allows for quick identification if the tool is missing. There are several ways to do this. Tool shadowing This involves specifying a specific space for each tool. It should be designed in such a way as to quickly determine if a tool is missing. A popular method is to use some type of foam product and cut out spots for each tool. In a toolroom environment, walls can be used with pegboard and hooks. The item is then outlined and shadowed. Tool identification Some companies require employees permanently mark their tools for tool identification purposes. This provides a way to quickly identify who a tool belongs to when it is found. Tools can be marked using a vibra-peen tool. Some other marking methods such as permanent marker may not be very effective in a hangar...
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...Precision Tools 1.) Vernier Caliper – a precision instrument that can be used to measure internal and external distances extremely accurately. 2.) Height Gage – a tool which used for measuring height 3.) Steel Ruler – a tool used for measuring objects 4.) Combination Square – a multi-purpose precision instrument which of a steel rule that slides through an adjustable protractor head or level or a center head. 5.) Precision Square – a tool used for 90 degrees alignment 6.) Indicator/Dial Indicator – a device that determines if an object is center aligned or notHand Tools 1.) Ball peen Hammer – a type of hammer used for metalworks such aspeening. 2.) Mallet – a type of hammer used used so that the object will not deform 3.) Hacksaw – A saw consisting of a tough, fine-toothed blade stretched taut in a frame, used for cutting metal. 4.) Vise – A heavy clamp, usually mounted on a workbench and operated by a screw or lever, used in carpentry or metalworking tohold a piece in position. 5.) Scriber – A sharply pointed tool used for marking lines, as on wood, metal, or ceramic. 6.) Punch – A tool or machine for piercing holes in a material 7.) Screw Driver – A tool used for turning screws 8.) Files - Any of several hardened steel tools with cutting ridges for forming, smoothing, orreducing especially metallic surfaces. a. Flat b. Triangular c. Half round d. Round 9.) Hand Tap and Tap Handle – 10.) Stock and Dice – a tool used for treading...
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...The Black & Decker Corporation (A): Power Tools Division Black & Decker, the creator of the power tools industry, caters to the three major segments of the power tools business namely, Industrial, Tradesmen, and Consumer. D&B’s market share is almost the same as Milwaukee and Makita in the Industrial and Consumer segment but with regards to the Tradesmen segment, B&D is behind. Despite its major presence in the industry, it faces a problem in the Tradesmen segment which only holds about a 9% share. This problem has been caused by a bad perception of the tradespeople regarding B&D due to its expansion into the Consumer segment shown by its successful Dustbuster® hand-held vacuum. D&B’s expansion to the Consumer segment has proved to be successful but it has also affected D&B’s image with the tradesmen who worked on residential construction. One tradesman stated, “. . . Black & Decker makes a good popcorn popper, and my wife just loves her Dustbuster, but I’m out here trying to make a living. . .” Tradesmen such as, electricians, plumbers, framers, roofers and etc are workers who are expected to show up to work with their own tools and this segment usually purchase their tools from home centers; and they regularly purchase tools for replacement basing their choices on conversations between co-workers at the job site. The fact that the households of these tradesmen use D&B as house appliances makes them think that D&B products won’t...
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...THE 7 QC TOOLS 1 Introduction The 7 QC Tools are simple statistical tools used for problem solving. These tools were either developed in Japan or introduced to Japan by the Quality Gurus such as Deming and Juran. In terms of importance, these are the most useful. Kaoru Ishikawa has stated that these 7 tools can be used to solve 95 percent of all problems. These tools have been the foundation of Japan's astomishing industrial resurgence after the second world war. The following are the 7 QC Tools : 1. Pareto Diagram 2. Cause & Effect Diagram 3. Histogram 4. Control Charts 5. Scatter Diagrams 6. Graphs 7. Check Sheets 2 Pareto Diagram Pareto Diagram is a tool that arranges items in the order of the magnitude of their contribution, thereby identifying a few items exerting maximum influence. This tool is used in SPC and quality improvement for prioritising projects for improvement, prioritising setting up of corrective action teams to solve problems, identifying products on which most complaints are received, identifying the nature of complaints occurring most often, identifying most frequent causes for rejections or for other similar purposes. The origin of the tool lies in the observation by an Italian economist Vilfredo Pareto that a large portion of wealth was in the hands of a few people. He observed that such distribution pattern was common in most fields. Pareto principle also known as the 80/20 rule is used in the field of materials management for ABC analysis...
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...Cause & effect One of the seven tools of quality, it shows the relationship of all factors (causes) that lead to the given situation (effect). It identifies major causes and breaks them down into sub-causes and further sub-divisions (if any). It is usually preceded by cause-and-effect analysis. Also called fishbone diagram (because of its resemblance to a fish skeleton) or Ishikawa diagram, after its inventor Dr. Kaoru Ishikawa (1915-89) of Tokyo's Mushasi Institute. flow chart a diagram of the sequence of movements or actions of people or things involved in a complex system or activity. Check sheets The check sheet is a form (document) used to collect data in real time at the location where the data is generated. The data it captures can be quantitative or qualitative. When the information is quantitative, thecheck sheet is sometimes called a tally sheet. Histogram a diagram consisting of rectangles whose area is proportional to the frequency of a variable and whose width is equal to the class interval. Pareto charts A Pareto chart, named after Vilfredo Pareto, is a type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line. Control charts The control chart is a graph used to study how a process changes over time. Data are plotted in time order. A control chart always has a central line for the average, an upper line for the upper control...
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...Seven Quality Control Tools 1 1. 2. 3. 4. 5. 6. 7. Pareto analysis Flowcharts Check sheets Histograms Scatter diagrams Control charts Fishbone diagram 2 Vilfredo Pareto was an Italian economist who noted that approximately 80% of wealth was owned by only 20% of the population. This was true in almost all the societies he studied. 3 1. Pareto analysis Choosing the Most Important Changes to Make Pareto analysis is a very simple technique that helps you to choose the most effective changes to make. It uses the Pareto principle - the idea that by doing 20% of work you can generate 80% of the advantage of doing the entire job. Pareto analysis is a formal technique for finding the changes that will give the biggest benefits. It is useful where many possible courses of action are competing for your attention. 4 It is a statistical technique in decision making that is used for selection of a limited number of tasks that produce significant overall effect. It uses the Pareto principle - the idea that by doing 20% of work you can generate 80% of the advantage of doing the entire job. Or in terms of quality improvement, a large majority of problems (80%) are produced by a few key causes (20%). 5 Pareto analysis is a formal technique useful where many possible courses of action are competing for your attention. Basically, it consists of estimating the benefit delivered by each action...
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...………………………………………….………………………… 2 2.0 The Development of 7 Basic Tools…………………………………………….. 3 3.0 Data Figures ………………………………………..…………………… 3 4.0 Histogram ..………………...…………………………………………………… 5 5.0 Process Control Chart ..………………………….…………………………… 5 6.0 Patero Analysis …………………………………………………………….. 8 7.0 Cause and Effect Diagram ……..………………..……………….……….……. 9 8.0 Trend Analysis ……………………………………………………………………11 9.0 Scatter Diagram…...……………………………………………..………………. 13 10.0 Conclusion…….…………………………………………………………..……... 15 THE SEVEN BASIC QUALITY TOOLS Project Risk, Procurement and Integration Management 1. INTRODUCTION The last two decades have been a period of tremendous turmoil and change in the business environment. Competition in many industries has become worldwide in scope, and the pace of innovation in products and services has accelerated. These changes in business environment have resulted in organisations attempting to transform themselves to become more competitive. Since the early 1980s, many companies have gone through several waves of improvement programs, starting with Just-In-Time (JIT), then moving on to Total Quality Management (TQM), Lean Production, Six Sigma and many other various management programs. Implementing these programmes would require tools for data collection, measure and monitor. There are seven quality control tools which are: * Data figures * Pareto analysis * Cause-and-effect ...
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...In this individual paper, we would like you to consider how you might use the tools from the Leading Teams course to develop your leadership skills over the coming year. This assignment has two goals: • Nudge you into practicing the tools and concepts discussed in class. • Launch your leadership development efforts now, at the beginning of the program. Assignment length: Because I want you to put the majority of your effort into "doing" and "thinking" (drawing lessons from the experience, deciding on next steps), we are going to keep the writing part short. 3 pages maximum, double spaced. Due date: Tuesday, September 2, 5 pm (via Turnitin on Blackboard) (Note the due date has been moved back by one day) Preparation: Step 1: Identify a leadership skill you would like to develop, and a tool or framework from the course that might help you to do so. For example, you might decide that you want to develop the emotional facet of your leadership, and will use one of the emotion management tools to do this. Step 2: Apply the tool or framework multiple times over the coming two-week period. • IMPORTANT: Get started now. The time investment can (and should) be short (a few minutes a day), but could not usefully be crammed into the last day. • Be creative. If you can think of a novel way to apply some of the course ideas, great. The important thing is that you do something. • Track what you are doing. Step 3: Reflect on what...
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...Executive Summary Black & Decker had always been a market leader in the power tools industry. Many changes took place that helped out in the company in the short run, but hurt in the long run. In 2000 Black and Decker Corporation was still reeling from the financial and strategic problems stemming from the company's acquisition of Emhart Corporation in 1989. In late 1998 Black & Decker management celebrated the completion of an almost decade-long effort to divest nonstrategic business gained through its 1989 acquisition of Emhart Corporation and expected the company to enter a long-awaited period of growth as its entire management refocused its attention on its core power tools, plumbing, and security hardware business. Archibald believed that "This portfolio restructuring will allow us to focus on core operations that can deliver dependable and superior operating and financial results." However the portfolio restructuring did little to improve the market performance of the company's securities. Yet Archibald and the management continued to express confidence that the company's streamline portfolio would allow Black & Decker to achieve revenue and earnings growth that the market would find impressive. So far the 1998 divestitures have not produced steady increases in the company's stock price, but look promising for the future due to the efforts to refocus efforts on the successful power tools line. Strategic planning team evaluation Over the years, Black & Decker...
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...TABLE OF CONTENTS Situational Analysis 3 Alternatives 7 Decision Criteria 11 Action Plan 12 In 1910, Black & Decker was founded by two 23 year olds S. Duncan Black, and Alonzo G. Decker in Baltimore. 73 years after receiving its first patent, Black & Decker was the world’s largest producer of power tools, power tool accessories, electric lawn and garden tools, and residential security hardware. The brand has also made its successful foray into households with products such as the DustBuster, and Spacemaker amongst other things. The franchise also holds nearly 30% of market share overall in the US power tools market. With strong segment shares in the professional industrial and consumer market at...
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