HISTORY OF TOTAL QUALITY MANAGEMENT (TQM) and JAMAICA'S ADOPTION
Total Quality Management is the name for a philosophy and systemic approach to manage an organization's quality. Total quality management (TQM) began initially as a term coined by Henry Landsberger in the 1950s. A 'all under one roof' methodology for continual improvement to the quality of all processes. In Jamaica, the practice of Total Quality Management in companies is evident mainly in customer oriented organizations such as call centres, namely, Digicel, Flow, etc. As a former employee at Sutherland Global Services, I was able to identify how the organization cherish the practices of TQM where rights and employee issues are sufficiently and efficiently handled and as a result of this, the employees put their trust in the organization and put fort the best of services to each customer. The organization takes Knowledge of the principles and practices to the improvements and they are as followed:

The Behavioral Sciences The Analysis of Quantitative Data Economics Theories

The Behavioral Sciences refers to systematic analysis and investigation of human behavior through controlled and rather naturalistic observation. It attempts to accomplish legitimate, objective conclusions through rigorous formulations and observation. The Analysis of Quantitative Data is helpful in evaluating as it provides reliable and easy to understand results. Quantitative data can be broken down variety of different ways.
Nominal,Ordinal, Interval and Ratio (Scale)

Nominal data is basic classification data and has no logic to it; Example: Male or Female, there is no order associated with male nor female, rather, each category is assigned an arbitrary (random or personal choice rather than any reason or system) value (male = 0, female = 1)
Ordinal data has a logical order, but differences between values